By Mike from PA on January 27, 2013
I currently have a B vent wood burning insert that leaks a lot of cold air . I want to replace it with a vented gas insert but what keeps cold air from infiltrating the unit from the vent when not in use? I'm going to use it very sparingly, should I just buy a non vented one because I'm more concerned about air infiltration.
By Collin C. - NFI Master Hearth Professional on January 28, 2013
Answer:If the current unit is replaced with a direct vent fireplace, the combustion chamber would be sealed and would eliminate any cold air intrusion from the fireplace. Vent free is indeed another option that could also be considered. Do you plan on removing the current unit complete and replacing it or are you looking for a true insert that could be installed into the existing fireplace?
By Earl Dawley from Astoria, OR on November 4, 2016
I have a Comfortec insert model C30RN, natural gas fireplace, and wish to convert it to propane. Is a kit available to do so?
By Lisa Byers from Clarendon Hills, IL on November 29, 2016
I am building a house and want to put in a fireplace. My contractor told me to pick out a direct vent fireplace because there is no chimney. But now I am seeing different options such as ventless fireplaces. Do they have real flames. Do they need a gas line. What is the difference? If I can avoid the cost of running a gas line, that would save money
By Daniel Fraser from Denver, Colorado on December 14, 2016
I own Elevations Home Repair and Maintenance Inc. in Denver, CO. We are currently working on a ventless gas fireplace. When I disassembled the front glass and screen, I found a handful of missing rubber grommets (please refer to picture, orange colored rubber grommet) that seem to be designed to protect the glass in case too much pressure is applied. Do you carry these?
By Brennan W. on December 14, 2016
Answer:I will be happy to see if we can order them. If you could, please provide the manufacturer and model number of the unit.
By Norman from Morgantown, WV on April 5, 2016
I need a LP gas conversion kit for a Temco DV5200MBN fireplace. Do you have carry these?
By Brennan W. on April 25, 2016
Answer:Unfortunately, we have been informed that there is no available conversion kit for your unit. We apologize for any inconvenience.
By Kandy from St. Pauls, NC on September 11, 2013
I am installing a gas log insert in my wood burning fire place. Can the controls be mounted inside the glass, or do I have to find a way to put them outside the fireplace walls?
By Collin C. - NFI Master Hearth Professional on September 11, 2013
Answer:The control valve itself can be located within the fireplace glass enclosure, as they are designed to deal with the heat. However, if you utilize a remote ready set, the remote receiver will need to be located outside of the glass, as it can be damaged by overheating.
By Mary Alice from Lovell, WY on February 5, 2015
Do you offer any gas fireplaces that can run without electricity?
By Tyler M. on February 5, 2015
By Kristen from Marion, IA on February 5, 2015
Can the Empire DVP36FP30N fireplace get a remote control and temperature control?
By eFireplaceStore on February 6, 2015
By Peggy from Salisbury, MD on December 10, 2013
Is there any regulation regarding how close to a window you can place a gas(propane) fireplace? I would want a vented one as I hear too many issues with non vented.
By Collin C. - NFI Master Hearth Professional on December 11, 2013
Answer:By national code for direct vent fireplaces, the edge of the vent termination can be no closer than 12 inches to a door or a window. Most terminations are approximately 12 inches across, so the center line of the vent passing through the wall would need to be approximately 18 inches from the edge of the nearest door or window.
By Jim from Virginia on December 14, 2016
I do not know much about gas fireplaces. I have a regular wood burning fireplace and would like to put a propane insert, into the existing space. What are my options? I have a good working vent.
By Brennan W. on December 14, 2016
Answer:We will be happy to make a few suggestions. If you could, please provide the front width, rear width, depth, and height of your fireplace opening. I look forward to your response.
By June from MD on June 10, 2013
Does an indoor/outdoor fireplace give off heat on the outdoor side?
By Collin C. - NFI Master Hearth Professional on June 10, 2013
Answer:An indoor/outdoor fireplace will indeed give off a limited amount of heat on the outdoor side. However, the unit is primarily intended to viewing aesthetics, as the sealed outdoor conversion window limits a great deal of heat from being transmitted by circulation. Only radiant heat will make its way to the immediate area.
By Joel from Seattle, WA on March 11, 2015
I'm shopping for a basic vented propane fireplace, preferably with an option for a blower that can be controlled via a thermostat or a light switch. What is a basic fireplace that you would recommend for a very small cabin?
By Tyler M. on March 11, 2015
By Lauren from New Jersey on November 29, 2013
I am looking for an enclosed direct vent gas unit to replace my current old Superior wood burning unit. The opening size is 38" wide x 31" high. Is it possible to use one that is 36" wide in this space? This seems to be a much more popular size with many more choices.
By Collin C. - NFI Master Hearth Professional on November 29, 2013
Answer:It is indeed possible to use a 36 inch unit in your application. This size is indeed one of the most widely produced and most popular sizes. It may be necessary to reduce the framed opening, once the old Superior unit has been removed, but this will depend on how much of an overall size difference the new unit will have.
By John from Seal Beach, CA on August 10, 2015
Do you have an ICC number for FMI fireplaces?
By Kevin E. on August 11, 2015
Answer:FMI does have ICC number ESR-2542 which applies to only their woodburning fireplaces.
By Noel Sahakian from Mill Creek, WA on November 5, 2016
How do you go about removing the glass so as to clean behind it?
By Michelle from Queens, NY on March 1, 2013
Can I have a vented fireplace not on an outside wall, but vented to the outside side of my house , which has vinyl siding? Where I live, can I have a vent free fireplace? Which type gives off more heat?
By Collin C. - NFI Master Hearth Professional on March 1, 2013
Answer:A direct vent fireplace can be installed on an inside wall and horizontally vented, however you will need to ensure that you have space in the adjacent area for a venting system to be enclosed in a chase wall.
In regards to the vent free fireplaces, contact your municipal code office to verify that they can be used, as state and local guidelines can differ.
By Pam from Santa Barbara, CA on October 13, 2016
I am looking for a vented gas fireplace for my dining room. Can you please tell me which manufacturers sell them? Thank you.
By Chris C. on October 13, 2016
By Carolyn from Gilbert, AZ on June 18, 2014
I have a gas insert that is by a built in cabinet and we lost the key to turn it on. It was a long key Do you sell this kind of key?
By Chris C. on June 18, 2014
Answer:We do indeed sell keys with extended length stems, but I will need to know the shape and size of the gas valve stem to advise as to whether or not they will fit. Do you happen to know this information? Please advise.
By Joel from Clear Lake, IA on January 23, 2015
I have a Desa/Vanguard natural gas fireplace model BDV37NC. I have had a problem for the last year with soot on the glass and soot around the vent on the outside of the home on the siding. The manual described two conditions that would cause this. One condition was flame impinging on the logs and the hole on the burner being plugged. There was nothing in the hole on the burner pipe, and the logs were or are not impinged by the flame. The vent was checked to see if it was plugged or partially plugged, and it was not. I have turned the flame down but after all of this I am still getting a soot problem. What possibly could be causing this?
By eFireplaceStore on January 23, 2015
Answer:You have proceeded with the proper troubleshooting for this issue and should now move on to checking the input and output gas pressure at the control valve inside the unit. There will be a pair of test ports labeled "IN" and "OUT" on the gas valve itself and a manometer can be used to check gas pressure at this location. If the valve is overpressurized on the input side or is allowing too much flow through the valve, it could cause the issue you are having. The only other possible problem is that the main burner orifice is partially clogged. Removal of the burner tray would be needed to inspect the orifice.
By Joe from Palm Springs, CA on February 15, 2015
What is the best paint for a cement firebox with a gas flame?
By eFireplaceStore on February 16, 2015
When using a gas burner in a cement or refractory box, any of our high temperature Stove Paint & Fireplace Paint
. The Stove Bright brand is a particularly good product that works very well and holds its color for years when used with a gas burner.
By Roxane Blackburn from King George, VA on November 25, 2016
I have a marble hearth and cinder block and brick fireplace and chimney designed to go either wood or propane. I live in King George, VA, and this is my first time tackling thin type of project. The house is virtually new and there has been nothing done to the chimney except the outside stone and the interior of the fireplace. I would consider an insert as I would like glass doors.
By Stan from NY on November 5, 2014
Can outside oxygen be routed to a ventless gas fireplace as opposed to using the household oxygen?
By eFireplaceStore on November 5, 2014
Answer:This will depend on the appliance. Some vent free fireplaces will have the chassis provisions for an outside air kit to be used, while others do not. If a vent free appliance does not have provisions for outside air, it should not be modified to do so.
By Eileen from Seattle, WA on June 26, 2016
What is the standard size of a fireplace?
By eFireplaceStore on June 27, 2016
Answer:The most common size of fireplace opening is between 32 and 36 inches.
By Kevin from Fall River, MA on October 5, 2016
What is the difference between vent and ventless fireplaces?
By Will M. on October 5, 2016
We offer a very detailed explanation here
By Ruth from Wellington, Florida on December 10, 2016
Can additional flames be added to existing logs in fireplace?
By eFireplaceStore on December 12, 2016
Answer:The flame pattern of a fireplace or log set is dependent on the burner assembly installed. Depending on the type of appliance you have, the burner may or may not be able to be swapped. Do you happen to know any of the manufacturer information from your appliance? Please advise when you can.
By Karl from Stony, CA on October 6, 2015
How many BTU's does it take t heat a house that is about 700 square feet?
By Brennan W. on October 6, 2015
Answer:For a home of your size, you will want something around 25,000-30,000 BTU's.
By Richard from North East, PA on December 28, 2016
What size gas fireplace, unvented, do I need for area 3802 cubic feet?
By Owen on December 28, 2016
Answer:I assume you meant 3800 square feet, not cubic feet? There are too many variables to have a good rule of thumb. (i.e. heat loss in the home, area of the country you live in, etc.) The best way to calculate how many BTU's are needed to heat a home is to go off what your home's history is for heating. I would need to know, to more accurately help you is:
1) What are you using now (Furnace, Wood stove etc)
2) Fuel type (gas, electric, wood/coal)
3) You winter consumption (If it is gas or electric what is the increase in these months VS. months when you are not using heat or AC if electric)
Then I can get a better idea the BTU range you will need.
By Carolyn from OH on April 2, 2013
I'm looking for a narrow direct rear vent fireplace, which doesn't need to be recessed into the wall. What model do you suggest for an 18' x 18' bedroom?
By Tyler M. - NFI Certified Specialist on April 3, 2013
By Christa from Duxbury, MA on February 7, 2015
I have a damaged liner in my wood burning fireplace and I would like to have a gas fireplace installed. Can it be vented through the damaged liner without having to repair it?
By eFireplaceStore on February 9, 2015
Answer:Unfortunately, no. If gas logs are used in the fireplace, they would still have to be vented through the existing flue and the damaged liner repaired. Horizontally venting gas fireplaces do exist, but they are designed with a purpose built venting system that is part of the unit.
By Andy from Spokane, WA on December 1, 2015
What is the difference between the three types of venting gas fireplaces?
By Tyler M. on December 1, 2015
By Ronald Davenport from Newnan, GA on December 28, 2016
How do I light my Majestic R36 series gas fireplace?
By Brennan W. on December 29, 2016
Answer:The R36 is a wood burning unit, so we will need to know the manufacturer and the model number of your log set so that we can locate lighting instructions.
By Ella from CA on August 16, 2013
If I am installing a direct vent fireplace on an interior wall, does that mean I need a top vent as opposed to a back vent?
By Tyler M. - NFI Certified Specialist on August 19, 2013
Answer:Yes, likely you will need to run the venting vertically over your roof. Please check with the manufacturer for specific venting installation information.
By Melissa from Phoenix on November 24, 2013
I have the original gas burner/pipe (not sure what its called) and attached tray from the previous home owners. We were then given a grate and vented gas logs from my parents. From the pics below, the fire obviously looks fake. What materials can I put underneath the grate where the gas flows so it looks real? Basically, do you have any suggestions on how to make this fireplace look better without spending too much money?
By Collin C. - NFI Master Hearth Professional on November 25, 2013
The design of your burner pan calls for use of either sand or vermiculite to help diffuse the flame, then glowing embers can be poured across the top of the material to give a more realistic appearance. If you are using liquid propane, the pan should be filled with Real Fyre Vermiculite Granules - LF-15
. If you are using natural gas, it should be the Real Fyre Select Sand - CS-10
. After either product is used, the system should be finished out with the Real Fyre Ember Glow - EM-1
By Grace from Chase City, VA on July 10, 2014
What is the difference between Linear and Direct vent fireplaces? I am looking to add one to my new home and would like it to be a back up heat source.
By Will M. on July 10, 2014
Answer:"Linear" is a style of fireplace, while "direct vent" is a type of fireplace that has a tempered or ceramic covered covered opening and utilizes a coaxial or co-linear venting system for combustion air. One pipe is the exhaust while one pipe is the intake. It's typically a "pipe within a pipe" or coaxial system. Basically, you can have a direct vent fireplace that has a linear style.
By Michelle from Maryland on November 6, 2016
Do you have any gas fireplaces that have a depth of 12"? If not, what is the smallest depth your fireplaces have?
By Scott from Acworth, GA on November 13, 2014
Can I burn wood in a direct vent fireplace insert?
By eFireplaceStore on November 13, 2014
Answer:Direct vent gas fireplaces are designed to burn gas only. The design of the firebox and the venting system is not conducive to burning wood.
By Erma from Collinsille, Illinois on November 26, 2016
I am looking for a remote control gas vented fireplace and someone to install it. I have a wood burning fireplace with gas line run to it but need burner and logs and installer
By Ken from Hopewell, VA on October 2, 2015
I am looking for a corner propane fireplace that can hold a TV on top with some room for a cable box and DVR set up. What would you suggest?
By Brennan W. on October 2, 2015
We do not offer any gas fireplaces that we would suggest setting a TV upon. We would suggest taking a look at some of our Electric Fireplaces
By Muthu from Long island, NY on March 27, 2016
I am doing a new construction on a home and I'm working on the plans to put in a chimney. I'm leaning more towards a ventless gas fireplace. Would you suggest vented or ventless?
By eFireplaceStore on March 28, 2016
Answer:Vent free fireplaces are a good option in an installation where running a vent would be difficult or impossible. However, they are limited in their uses. Vent free units should only be run for 4 hours or less continuously. They are also limited in their ability to replicate the look of a real wood fire, due to their 40,000 BTU maximum output. If it would be possible for you to accommodate a 7 inch diameter vent, you could utilize a direct vent gas fireplace. These do not affect air quality in the home and the vent can be routed vertically or horizontally.
By Lana from Surprise, AZ on December 6, 2016
I want the least expensive gas fireplace with blower system, to replace my Marco Model 794015C.
By Will M. on December 6, 2016
Answer:The Marco product line has been discontinued for quite some time, and there will be no direct replacement offered. Additionally, nothing will be compatible with the Marco venting currently in place, so we will only be able to offer complete replacement of the fireplace and venting. If you are needing to replace this model with a fireplace with the same or similar framing dimensions, please let us know and we will look into options.
By Hugh Batten from San Clemente, CA on January 30, 2017
I would like to purchase a Montigo HL38PFNI-2-NG Peninsula. Can you assist me in this purchase?
By Will M. on January 31, 2017
Answer:We do not have access to Montigo Hearth systems as this manufacturer does not offer products to online retailers. You will need to visit a brick and mortar Montigo store to purchase this model.
By Adelide from TX on January 2, 2015
Is it possible to install a fireplace burner into an old wood burning stove?
By Will M. on January 2, 2015
Answer:Unfortunately, this type of installation is not acceptable. The internal temperatures of a wood stove are too high for that of a log lighter and gas burners can not be operated in a stove as the doors have to remain open.
By Bernadette on November 9, 2012
Is it possible to convert the old fireplace in my 1889 house to gas and keep the old look and style?
on November 9, 2012
Answer:This will depend entirely on the size and condition of the existing fireplace and its associated chimney. There are many specialty log systems and gas coal baskets that are intended for smaller fireplaces that previously burned wood or coal.
What is the opening size of your fireplace and is the chimney in good working condition? Please advise.
By Brenna Maurer from West Yellowstone, MT on January 19, 2017
We are looking for 24" zero clearance, direct vent, natural gas fireplaces for a B&B. We will need 18 total and a three sided 48" gas fireplace for the lobby.
By Owen on January 19, 2017
Answer:I will email you shortly. Thank you.
By Clyde on November 9, 2012
We have a wood burning fireplace in our home. We are planning to remodel the family room. One of the things wrong with the room is that the fireplace is not in the center of the wall and it is not eye-appealing. The face of this fire place measures: 40" w x 38.5" h. The inside measures: 29" w x 19" h. I would like to put in a smaller natural gas insert into this space. The chimney is fireplace sis vent pipe. Is this feasible to put a smaller fireplace into this opening?
on November 9, 2012
Answer:You would indeed be able to install a natural gas insert into your existing fireplace, given that it is rated for use with an insert. Of course, installing an insert into this unit would not correct the off-center concern that you are experiencing with your current fireplace.
By Antoinette on November 9, 2012
What is the difference between natural vent and direct vent? We want to vent it out through a PVC pipe instead of a chimney. I am interested in using a gas fireplace to heat a 1900 sq ft. basement. I would like it to be efficient and pretty. We have natural gas. We want to also have a thermostat and fan. Can you also explain the benefits and concerns of pilots vs. electric start or some other starter? Wall controls are also helpful. Can you let me know what else I would need?
on November 9, 2012
We get this question often, and you can see it explained in complete detail in our Gas Fireplace/Stove Buying Guide:
Gas Fireplace/Stove Buying Guide
Unfortunately, with both types, PVC pipe cannot be used. Natural vent units require Type B gas vent pipe, whereas direct vent units require coaxial pipe (pipe-within-a-pipe).
The application you have calls for a large, upscale unit to provide this kind of heating. Given that you need heat, you will need to go with a direct vent unit, as natural vent/B-vent fireplaces are very inefficient. Please see the recommendations below:
Direct Vent Unit
Direct Vent Unit
The first and third units on that list will provide the most heat. All three units have electronic ignitions with a battery back-up. The advantage of this is there will be no standing pilot, and therefore no unused gas expenditure. The only items required for installation that are not included will be the venting pipe, which are all available on each item page in the "Venting Components" tab.
By Bob from Viola, ID on May 11, 2014
I'm looking for direct vent corner fireplace to also be used as TV stand using propane. Any suggestions?
By Collin C. - NFI Master Hearth Professional on May 12, 2014
We offer several models of direct vent fireplaces that can be built into a corner, using a prefabricated or site built mantel enclosure. To verify, are you looking for a mantel such as the Empire EMBC2S Corner Wooden Mantel Cabinet with Base
, which would allow you to place a television on top of the cabinet? Please advise at your convenience.
By Cynthia from Prince William, VA on January 30, 2015
We bought a Tahoe Deluxe 32 direct vent gas fireplace from your company and we are building our own hearth to go around it. What are the necessary clearances around the box?
By eFireplaceStore on February 2, 2015
Answer:This model allows combustible material to be run up to the left and right edges of the fireplace chassis. Combustible material can only extend down to the top of the metal standoffs on the top of the unit. The additional 3 inches from the top of the standoffs to the top of the unit must be covered with noncombustible material, such as cement board. Lastly, 36 inches must be maintained from the top of the box to an overhead ceiling and 6 inches must be maintained from the side of the firebox to an adjacent wall.
By Joseph on November 9, 2012
How does one clean the brass or gold plating on the front of the fireplace? I am afraid to use anything too harsh.
on November 9, 2012
Answer:A standard brass cleaner should work perfectly well for this application.
By Steven from Longmont, CO on December 1, 2013
I am looking for a B-Vent, Natural Gas unit. The measurements of my area are 40.5" W x 38.75" H x 26" D. I am looking for one with or without a blower.
By Collin C. - NFI Master Hearth Professional on December 2, 2013
A model that we offer that is very close to your framing width and height limitations is the Keystone Deluxe B-Vent Louvered Gas Fireplace - 36"
. The unit has a louvered face, allowing the ability to add a blower to circulate heat, if you wish to do so.
By Chris on November 9, 2012
We have a propane vent-free fireplace by Kingsman. The fireplace was already in the house when we bought it new, so we were the first to use it. From day one it has made a hissing sound when the burner and flames are on. We had someone come out to look at it and he said that is “normal!" It was not the pilot light, nor the burner, not the flex hose or the air coming into the house from the gas line. I have seen other people’s fireplaces and have NEVER heard a hissing. Could you possibly tell me what it might be? Could the brand we have be “cheap”, not well made? We are also considering purchasing a new insert, but have no idea which manufacturer is best. Any guidance would help - websites or someplace we could go for further research would be helpful.
on November 9, 2012
Answer:I apologize for the issues you are having with your fireplace. Kingsman usually makes good quality products and I have heard little negative feedback about them. Hissing is usually caused by high gas pressure or a kink in the supply line, but it sounds like you have already had the unit thoroughly checked over.
The Monessen and Napoleon lines that we carry are both good quality lines that offer a considerable bang for the buck. Being vent free, I am assuming that this unit would be intended primarily for heat.
By Gerry from Calgary, Alberta on April 5, 2013
I have an LHD50 Napoleon FP, I would like to purchase a fan assemble to direct warm air in the cavity in and around the FP. I have lots of void space behind and on the sides and would like to pull air from the room and push it thought this space to warm up and discharge back into the room. Could you recommend a kit to use? The LHD has plug in for a fan on the control module, can I use this to control? If I can, will I be able to get a variable speed?
Thanks in advance for your help.
By Collin C. - NFI Master Hearth Professional on April 8, 2013
Answer:Per the manufacturer, the LHD50 does not have provisions for a circulating blower to be used. The control module does indeed have an A/C adapter on the control module, but this is intended for use if the fireplace is equipped with a power vent, which aids in drafting issues.
It may indeed be possible to pull heated air from the cavity surrounding the fireplace by installing a custom plenum and fan, but this would need to be something fabricated by a contractor on site.
By Linda from Willmar, MN on September 12, 2015
Do gas fireplaces require venting to the outside in Minnesota?
By eFireplaceStore on September 14, 2015
Answer:As a state, Minnesota allows vent free appliances. However, the guidelines are that a vent free appliance can only be installed in a municipality of under 2,500 people.
By Don from Lake Oswego, Oregon on June 2, 2014
We are building a home and want a linear gas direct vent fireplace in our bedroom but do not need it for heating purposes but mainly for the ambiance. Do you have a recommendation that would fit our needs?
By eFireplaceStore on June 2, 2014
For your application, a unit such as the Napoleon LHD45 Linear Series Gas Fireplace
will be an excellent choice. This fireplace offers the clean look of a linear chassis and good flame presentation, but also has the ability to be equipped with a hot air exhaust kit, which vents a good portion of the accumulated heat to the outdoors, preventing it from overheating the room. If the appearance of this unit suits your needs, I will be happy to discuss its aspects further. Please advise at your convenience.
By Kristina from Arkansas on December 26, 2012
Can you place a flat screen TV above a vent free fireplace?
By Tyler M. - Fireplace Specialist on December 27, 2012
Answer:There is no clear answer on this; it depends on the fireplace model (BTU output) and how your television is installed (recessed, wall mount, etc.). The majority of heat from a vent-free fireplace comes out right at the top of the opening, going upward. As such, vent-free fireplaces are equipped with hoods to help deflect this heat.
Further, some units have the option to add a blower, which will help push some of that heat out into the room. Fireplace manufacturers do not test or list their models for use underneath any television, due to the sheer volume of flat screen/plasma/LED models on the market.
Our best recommendation is to put the television as far above the fireplace opening as possible and to recess it into the wall (if possible), and check for an extended hood option on the vent-free fireplace for additional help in deflecting the heat.
By Lynn from Minneapolis, MN on September 13, 2014
What type of gas fireplaces are approved in Minnesota? Would they allow direct vent fireplaces?
By Tyler M. on September 15, 2014
Answer:We are not aware of any restrictions against direct vent gas fireplaces in Minnesota, but there are indeed some areas that prohibit the installation of vent-free gas appliances. We recommend contacting your local building code enforcement office for more information.
By Tom Colatrella from Allamuchy, NJ on November 28, 2012
Can a Majestic SC36 with gas insert be used for wood burning by removing the gas unit?
By Tyler M. - Fireplace Specialist on November 28, 2012
Answer:Yes, the SC36 is a wood-burning fireplace that is designed to burn wood. As such, if all gas components are removed, you can indeed burn wood in the unit, provided the Class A chimney system is in good shape.
By Barb dion from Milwaukee on October 22, 2012
I am looking at an old home with an artificial fireplace. I would love to make this gas-fueled because it's a perfect place for it. Would this be possible? Could I use the existing space?
By Kevin E. - Fireplace Specialist on October 23, 2012
Answer:Is your intent to completely remove the existing fireplace? If so, then yes. It would be absolutely possible to frame in a new fireplace in place of the old unit and run the necessary vent pipe for this new appliance. If you're planning for a direct vent fireplace, venting could be as simple as terminating horizontally right through the exterior wall.
By Dana from Denver, Co on November 28, 2015
How do you open the DS-36RN-2 gas fireplace for cleaning?
By Will M. on November 30, 2015
Answer:There are two bolts holding the door assembly in place at the top right and left of the assembly, just below the upper louver. These bolts need to be removed in order for the door to lift up out of the lower cavity.
By Bob from Natcyez, MS on March 6, 2014
I have a 42" FMI Zero Clearance vented firebox. The unit was installed in December 2013. Black soot or carbon formed on the logs almost immediately. Is this common?
By Kevin E. - NFI Certified Specialist on March 6, 2014
Answer:Have you installed a vented gas log set into this firebox? If so, is your fuel supply natural gas or propane? The sooting may be caused by flame impingement or maladjustment of the air shutters on the burner assembly. Flame impingement can be resolved by re-positioning the logs to prevent contact with the flames.
By Connie from Texas on January 22, 2013
I would like to have a propane vent free fireplace insert with an electric start instead of a pilot light. Is there such a thing? Do you carry them?
By Tyler M. - Fireplace Specialist on January 23, 2013
While finding a propane, vent-free unit with an electronic ignition is rare, we do offer this model:
Napoleon WHVF31 Plasmafire Wall-Mounted Vent-Free Gas Fireplace
This is a wall-mounted unit, and if you need an insert--a unit that slides inside an existing brick/masonry fireplace--we do not have anything with an electronic ignition, all of ours have a standing pilot light/millivolt ignition.
By Fred from Pittsburgh, PA on January 12, 2015
I am looking for a vented gas fireplace with a opening that is about 33". What do you recommend?
By eFireplaceStore on January 13, 2015
By Randy Beil from Columbus, OH on December 29, 2016
I have a vented gas fireplace in my house. I think it is about 20 years old. It does not appear to have a blower, although it only throws a little bit of heat. If I got a newer model, would it likely throw a lot more heat, and also be more efficient?
By Owen on December 30, 2016
Answer:If you were to get a unit with a blower you would get more heat off it. Newer units are very efficient.
By Manny from San Diego, CA on December 6, 2016
I'm looking for a fireplace that can distribute heat (via blowers) to two neighboring bedrooms - via duct and fans. I'm heating 1200 square feet; Direct Vent; Natural Gas.
By Brennan W. on December 7, 2016
Answer:Unfortunately, we do not carry any gas units that have multi-room heat distribution capabilities.
By Andy from Zebulon, NC on December 6, 2016
I have a masonry fireplace 31" wide and 16" deep. I am looking for logs and a blower.
By Brennan W. on December 7, 2016
Answer:If you could, please provide the rear width and clarify if you will be using natural gas or propane, and I will be happy to send you a few options.
By Chris from Georgia on January 6, 2017
My gas fireplace starts by flipping a wall switch. Will it start if the pilot is lit, but the electricity goes out?
By Brennan W. on January 6, 2017
Answer:I will be happy to look into this for you. If you could, please provide the manufacturer and model of your unit.
By John Imus from Los Angeles on December 7, 2016
I'm looking for a B-vent fireplace that can be adapted to a 4 inch diameter pipe, preferably around 40 inches wide and around 16-18 deep. It must work with a 4" pipe..
By Brennan W. on December 7, 2016
By Allen from Valley, Alabama on May 15, 2014
What is the difference between a CDV and a DVB direct vent fireplace and what are the advantages of one over the other?
By Collin C. - NFI Master Hearth Professional on May 15, 2014
Answer:Both units use the same fireplace chassis, but the DVB series feature a slightly larger main burner and orifice for increased BTU output. The DVB is also more efficient, allowing it to heat a larger area. If you are primarily concerned with supplying supplemental heat to an area or are looking for a larger flame, the DVB series will be the better choice. If the appearance of a fire is more important than heating capacity, the CDV will be a fine appliance to use.
By Gerry from San Francisco, CA on September 14, 2014
I have a see-thru model and there are time that I would like to close off the fan vent on one side. Do you have a way to do this?
By eFireplaceStore on September 15, 2014
Answer:While some see through fireplaces can be partially closed with doors on one side, they cannot be completely sealed. The units require at least some air flow to enter on both sides at all times. Closing one side completely could compromise draft characteristics of the unit and lead to issues with smoke roll out.
By Lillian Sasfy from LaSalle MI on December 7, 2016
I have a natural gas Heatilator fireplace, that I lit the pilot and turned on the gas. I checked my remote and the fuse is good.The light turns on when I touch it, but it doesn't turn the pilot on or off; or lower the flame. I have to turn it off and on manually.
By Brennan W. on December 7, 2016
Answer:We will be happy to pull a manual and see what the issue could be. What is the model number of your Heatilator unit?
By jane from NY, NY on September 5, 2014
We want to heat a small -980 square foot house with a gas fireplace. What do you suggest?
By Tyler M. on September 8, 2014
Any of our direct vent gas fireplaces with a BTU rating over 40,000 should be a suitable supplemental heat source for your home. Please see our full selection below, and you can use the search options on the left side of the page to use the BTU rating:
Direct Vent Fireplaces
By Ray from Langley , BC on November 11, 2014
What is the difference between direct vent, natural vent, rear vent, and vent free fireplaces. We live in British Columbia. Do you ship to Canada? Would we pay duty on fireplaces?
By eFireplaceStore on November 11, 2014
Answer:Direct vent fireplaces use a pane of tempered or ceramic glass to seal the combustion chamber from the room. They can be top vented or rear vented, using a coaxial vent pipe that draws outside combustion air and vents exhaust gases to the outdoors. They are the best kind of fireplace for anyone with allergies or breathing ailments.
Natural vent fireplaces are open to the room and operate by pulling combustion air from the home. They vent vertically through a small galvanized exhaust system.
Vent free fireplaces are very efficient, using no vent system. However, they can have a negative effect on air quality and should only be used as a supplemental heater for short periods. They are illegal in many U.S. states and all of Canada.
We ship many of our brands to Canada, although there is shipping and duties involved. We can ship free of charge to a U.S. freight forwarder, where you can then arrange shipment the rest of the way. This will cut down on the cost of the overall freight bill.
By Marilou from Grass Valley, CA on December 8, 2015
Some home remodel TV programs display cobbles inside the chambers of gas fireplaces. My gas fireplace has fake logs in the chamber. Can I replace them with my own river rock cobbles? Do they have to be made of special materials?
By eFireplaceStore on December 8, 2015
Answer:The stones that you are seeing are indeed a special ceramic material, as real stone will heat up and fracture, sending shards flying. The fireplaces that are designed for this media you mention use a specific burner assembly that can use glass or stones. Some fireplaces can be retrofitted, but it depends on the manufacturer name and model.
By Holly from Hayward, WI on March 29, 2016
Can you tell me what the part number is for the glass tray that the media sits in for a Kingsman Marquis Bentley ZCV39LPHE? We need to replace ours.
By Will M. on March 29, 2016
For replacement parts, please fill out this form.
By Jerry B. from Detroit, MI on December 2, 2016
My fireplace already has vent free log set in it, but there is no ability to blow the heat into the room. So, I would like a vent-free fireplace that will blow heat into the room. My current log set is 24" wide at the front log. The opening is about 36" wide x 24" high.
By Brennan W. on December 2, 2016
Answer:Unfortunately, we do not have any vent free log sets that have blowers.
By Mayank from NJ on August 4, 2015
Hi, I am looking for a linear fireplace that is NOT vent free that is similar to the Superior 43" Linear Vent Free Fireplace - Natural Gas - VRL4543ZEN. What would you suggest?
By Brennan W. on August 4, 2015
By Bill from RI on February 23, 2016
I would like to put a gas direct vent insert into my exiting fireplace. Do I need to run a flue down the chimney or can I just let it vent up the exiting chimney?
By Will M. on February 23, 2016
Answer:A direct vent insert will require the aluminum exhaust vent to run the entire length of the chimney. While some manufacturers will allow the intake vent to run just above the damper, the (typically 3") exhaust vent will always have to extend to the termination and the appropriate direct vent termination cap must be used.
By Laura Byerly from Fremont, California on January 13, 2017
I am looking for a gas insert for our new home in California. We need to make sure its compliant and that it fits into the corner at a 6 foot diagonal. Can you please help me select the right unit and understand the differences between the option on your site?
By Brennan W. on January 13, 2017
Answer:We will be happy to send you a few options. Are you using natural gas or propane?
By Don from Evansville, IN on October 14, 2015
How do you clean the front glass of gas fireplaces?
By Will M. on October 14, 2015
Non-abrasive household cleaner and warm water is sufficient, but manufacturers suggest using Gas Fireplace Cleaner.
By Paul from Hardford County, MD on December 17, 2016
I have a regular wood burning fireplace in the basement family room with a brick chimney. I'm remodeling the room, redoing the wall and adding a mantel. I have the option of running a natural gas line to the fireplace during my remodel. I have natural gas forced hot air heat/furnace that's efficient enough.
I have a steel damper in the fire place to close off the chimney or open to let the smoke out (picture 3). I really don't need the gas fireplace for heat, I just want it to look nice without the mess of burning wood, but I don't want to be foolishly wasteful either. I live in central Maryland where the weather can get below freezing, but usually is not brutal for long periods. The fireplace opening is 36"x 24", 24" deep, 26" wide across the back.
By Brennan W. on December 19, 2016
Answer:Based on your needs, and with you wanting efficiency and a bit of heat, I would suggest a ventless log set. If you could, please let me know whether you would like the unit to be manual or remote controlled, and I'll be happy to send you a few options that would fit.
By John from Plymouth, NH on September 22, 2014
I have a gas fireplace. Some time ago I tried to start a fire using an electrical switch. It would not go on so I called a local gas company and they found that when the switch was turned on it went on some times and some times it did not.
It seems as though there is either a wire or a switch that is not working. Do you have any suggestions?
By eFireplaceStore on September 23, 2014
Answer:By your description, the issue could be a loose wiring connection at the switch or the gas valve, a weak thermocouple, or a bad switch. I would first test the switch by removing it from the wall and disconnecting each wire from the switch poles. Touch the wires together to see if the fireplace ignites. Keep in mind this is only millivoltage you are working with, so there is no hazard of being shocked. If the fireplace ignites every time by touching the wires together, the problem is the switch. Please let me know your results and we can proceed to the next step if needed.
By David from Wisconsin on December 12, 2016
We are looking for an arched face model(s).
By Tyler M. on December 12, 2016
Answer:Yes, please reply to confirm if you want a direct vent gas fireplace or a vent-free gas fireplace and we can offer recommendations. I will look forward to your response.
By Sandy from New Bedford, MA on November 30, 2014
Is it possible to attach/install a gas fireplace to an existing gas baseboard?
By eFireplaceStore on December 1, 2014