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Fireplace Insert Panels and Liners

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By John from Springfield, Illinois on August 8, 2014
I have a built in Marco wood burning fireplace, model number DF 40-1B. The side and back liners seem to be OK but the base is cracked. It has been patched a couple of times and needs replaced. Do you carry this part? I have pictures and measurements if needed.
By Brennan W. on August 8, 2014

Answer:
Unfortunately, we do not have brick liners that will be compatible with a Marco fireplace. However, we do offer universal refractory panels that can be cut to size to fit your needs. You can view them in the links below:

Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch

Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2

By MarLetta from Dalton, GA on November 23, 2013
My firebricks are broken and I need to replace them with a brick liner for my gas long fireplace. Does it matter whether I purchase refractory or ceramic?
By Tyler M. - NFI Certified Specialist on November 25, 2013

Answer:
If you do not have the manufacturer or model information of your fireplace, then we can offer universal replacement panels. We carry options for both woodburning fireplaces and gas fireplaces. If you have a woodburning fireplace (or a fireplace that originally burned wood but now burns gas), we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

If you have a fireplace that is only listed to burn gas (vent-free, direct vent or B-vent), please see these universal panel options:

El Dorado Decorative Brick Firebox Panel

Seville Decorative Brick Firebox Panel

Florence Decorative Brick Firebox Panel

Each of these panels measure 22.5" wide by 19.5" high and they are 1/2" thick. They can be cut to the size(s) you need.

By Linda on November 9, 2012
Can these panels be used to line the inside of a "builder Kit" Marco fireplace for an insert to be placed inside?
on November 9, 2012

Answer:
In order to insulate this unit, prior to installing the insert, I would recommend using the following liner panels: Liner Panel 1 Liner Panel 2 These panels will need to be cut to fit; however, you should be able to use the factory retaining brackets to hold them in place. Generally, it is not necessary to add these panels to the upper sheet metal in your fireplace, as there are metal standoffs on the top of the fireplace that add the additional clearance necessary between the fireplace and the wood framing. Please also verify that your model of Marco fireplace is listed to accept an insert. Only certain models are tested to accept the weight and heat of a fireplace insert. Please let me know if I can assist you further.

By Adelina on November 9, 2012
I live in a townhouse in NJ. There is a hole in the back wall right where the wall meets the floor. I had a chimney sweep look at it and he said the following: 1) This item is now sold as a set of 3 panels + the floor; 2) Item + installation will be $750. Is what I'm being told accurate & can I purchase this item from you and install myself?
on November 9, 2012

Answer:
Typically, liner panels can be purchased individually, unless the fireplace is an older model. Many older units are now only available in a set of three panels from the factory. I will be happy to check into the cost of the panels you need, however I will need to know the manufacturer and model of the fireplace. Please let me know this information just as soon as you can.

By Brad on November 9, 2012
I need the replacement brick liner for a Superior BRF-3875. Do you know which part number I need? I really only need the rear piece. The sides are in good shape. I could even cut a piece to fit if required.
on November 9, 2012

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, as we are not a Lennox/Superior dealer. However, we do offer some universal refractory panels that will work for your wood-burning fireplace. Please see the following links: One 24"h x 28"w Panel Two 24" h x 40"w Panels These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw.

By Elton from Columbia, SC on January 2, 2013
Where is the best place to look for manufacturer's and model number identification on a prefab fireplace insert?
By Tyler M. - Fireplace Specialist on January 2, 2013

Answer:
Depending on your unit, there are a few places the manufacturer information may be located. The first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening.

The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side.

The last location would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory. If you have a gas fireplace, you may find this information near the valve/pilot assembly.

By Shawn from Missouri on August 29, 2013
I have an outdoor gas fireplace that needs the top panel inside the firebox replaced. I've seen other answers and most of them say the panels are only suitable for rear, side or bottom. Can they also be used on top or is there another panel especially for this purpose? Thanks so much for the help.
By Tyler M. - NFI Certified Specialist on September 3, 2013

Answer:
It is likely that you will need a factory replacement part for your fireplace. Please reply with the manufacturer/model information and we will be happy to check availability for you.

By Clare from Glennallen, Alaska on December 11, 2013
I have a Quadra Fire wood stove. A bird came down the chimney and pulverized the ceramic baffle boards that are placed just below the chimney. There are two of these. Each one is 9.5" by 13.75" and one-half inch thick. Where can I buy the board in bulk? I can cut it to size. I also have two friends with the same problem. We are able to purchase the glass wool that lays on top here at a local store.
By Collin C. - NFI Master Hearth Professional on December 11, 2013

Answer:
We offer a vermiculite board that is designed to be cut to fit for this purpose. It is the SBI Vermiculite Board - Pack of Two. The only possible issue is in regards to the greater thickness of the board. Some appliances can handle the additional thickness, while others must use a very specific baffle. I apologize that I do not have any other material that can be used in this way.

By Buddy from Coram, NY on December 22, 2012
I have a Heatilator 180 wood-burning fireplace, but the hearth is cracked. Would the Breckenridge 42" work?
By Collin C. - NFI Master Hearth Professional on December 23, 2012

Answer:
While I am not familiar with your model of fireplace, it may indeed be possible to replace it with a Breckenridge 42 inch fireplace. The existing chimney would need to be partially capped at its termination and the framing would need to be redone. Also, this is a vent-free gas firebox, so a gas line and proper gas logs would need to be selected to complete it.

By Neil from South Lyon, MI on November 5, 2012
I have a fireplace insert that has white stone liner panels that have cracked. I do not know the manufacturer or size of the insert. I do know the dimensions of the panels: angles sides are 15.5" wide, height is 17.5", back panel is 19" wide.

From appearance, they look like the Vantage Hearth Logmate, but I think it is smaller? The dimension across the front of fire box, between angled panels (inside dimension), is 30".

Can I replace these, and what is recommended?
By Kevin E. - Fireplace Specialist on November 6, 2012

Answer:
These panels can indeed be replaced. In order to make a recommendation, you will need to know the manufacturer name and model number of your fireplace. This information can be found on a data plate located along the front opening of the fireplace. Often, this plate is riveted to the box in the front, right corner. You may have to slide the screen curtain over to locate it.

By Dana Kampschror from Falls Church, VA on February 18, 2013
I have an outdoor prefabricated ventless gas fireplace with stone veneer. The opening is 40" wide x 28" high and 20" deep. I have not been able to find an insert for the fireplace and was wondering if it is possible to brick it using firebricks and install ventless logs. Are there other options?
By Tyler M. - Fireplace Specialist on February 19, 2013

Answer:
You can certainly add firebrick and use an outdoor (stainless steel burner) ventless gas log set, or even install a full-bodied insert such as this Monessen DIS33 Vent Free Fireplace Insert with Blower - Natural Gas.

Please note that unit is only for use with natural gas, but there is also a propane model available.

By Dustin from Riverside, CA on March 16, 2014
I need to replace the firewall in my fireplace. It is a ceramic three separate panel set. Can you guide me so that I order the right one.

By Tyler M. - NFI Certified Specialist on March 17, 2014

Answer:
If you do not have the manufacturer or model information of your fireplace, then we can offer universal replacement panels. We carry options for both woodburning fireplaces and gas fireplaces. If you have a woodburning fireplace (or a fireplace that originally burned wood but now burns gas), we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

If you have a fireplace that is only listed to burn gas (vent-free, direct vent or B-vent), please see these universal panel options:

El Dorado Decorative Brick Firebox Panel

Seville Decorative Brick Firebox Panel

Florence Decorative Brick Firebox Panel

Each of these panels measure 22.5" wide by 19.5" high and they are 1/2" thick. They can be cut to the size(s) you need.

By Dustin from Riverside, CA on March 16, 2014
I need to replace the firewall in my fireplace. It is a ceramic three separate panel set. Can you guide me so that I order the right one?

By Tyler M. - NFI Certified Specialist on March 17, 2014

Answer:
If you do not have the manufacturer or model information of your fireplace, then we can offer universal replacement panels. We carry options for both woodburning fireplaces and gas fireplaces. If you have a woodburning fireplace (or a fireplace that originally burned wood but now burns gas), we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

If you have a fireplace that is only listed to burn gas (vent-free, direct vent or B-vent), please see these universal panel options:

El Dorado Decorative Brick Firebox Panel

Seville Decorative Brick Firebox Panel

Florence Decorative Brick Firebox Panel

Each of these panels measure 22.5" wide by 19.5" high and they are 1/2" thick. They can be cut to the size(s) you need.

By Tara from Savannah, GA on May 15, 2013
I need a rear refractory panel only for a Superior wood burning fireplace model# FR-3870 because mine has a crack in it. Do you sell those?
By Collin C. - NFI Master Hearth Professional on May 15, 2013

Answer:
We do carry universal refractory panels that can be cut to fit most models of wood burning fireplace. The suitable panel is the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch. Superior was purchased by Lennox Hearth Products, who we are not a dealer for. As such, we do not carry the original panel.

By Jim from Idyllwild, CA on March 18, 2013
The back liner in my fireplace has a hole in it where the logs I've thrown in have punctured it and it needs to be replaced. Which liner would be best and can I attach the new liner over the old?
By Tyler M. - NFI Certified Specialist on March 18, 2013

Answer:
Without the model number of your fireplace, we cannot check for the factory replacements, which may still be available. However, we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

Your old panels would need to be removed.

By Marybeth from Bridgewater, NJ on April 23, 2013
I need to replace a cracked rear refractory panel for my Superior Woodburning Fireplace, Model #HC 3320. Can I buy just the rear panel?
By Tyler M. - NFI Certified Specialist on April 23, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Toni from Chico, CA on February 9, 2014
We have a Preway Built-in Fireplace, No. R531598, Model BE 41 AC. We need replacement back and floor refractory panels. They are cracked due to heat.

The back panel measures 20" wide by 16" high.
The bottom panel measures 31" wide at the front, (with a ridge to hold in ashes), and 21" wide at the back. The depth is 16".


By Collin C. - NFI Master Hearth Professional on February 10, 2014

Answer:
Unfortunately, Preway has been out of business for some time and the original panels are no longer available.

We do offer universal panels that can be cut to fit for most applications. The set of two is the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2. I apologize that we cannot procure the original items. These universal panels can be cut with a tile saw or a circular saw equipped with a masonry blade.

By Bill from Glassboro, NJ on March 4, 2013
Do you carry refractory panels for a Superior FC- 3880 fire place insert?
By Magan B. on March 4, 2013

Answer:
We do not carry refractory panels specifically made for your model. We do offer universal Hargrove Replacement Fireplace Refractory Panels, though they would likely need to be cut to fit your application.

By Joe from Atlanta on August 12, 2014
I need a single replacement panel for a wood burning fireplace insert. The size is 20.5" x 17.5" roughly. Do you sell these?
By eFireplaceStore on August 12, 2014

Answer:
We do carry universal panels that are cut to fit, such as the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch. If you are able to provide the manufacturer name and model number of the fireplace, I may be able to suggest the correct original panel as well.

By Matt from MI on August 18, 2013
I am looking for a replacement brick liner kit for my Lennox EDVI35 fireplace. I understand the unit is out of stock and the supplier no longer carries the brick liner kit. Is there a suitable replacement available or even a sheet of the material I can cut to size?
By Tyler M. - NFI Certified Specialist on August 19, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By John from TX on February 2, 2014
I have a Martin model BE42 that has a cracked rear refractory. As I understand, Martin was bought out and parts are no longer available. Is this something you can provide me with, or do you carry over sized refractories that I can cut down? If so, please provide links where I can find them.
By Tyler M. - NFI Certified Specialist on February 3, 2014

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Mike from NJ on April 27, 2013
I have a True Heat model # HS36 and the brick inserts are falling apart. Do you have something that I can use to replace the inserts or do I need to get a whole new firebox?
By Collin C. - NFI Master Hearth Professional on April 29, 2013

Answer:
True Heat is indeed out of business and parts are no longer available for their products. However, we do offer universal refractory liners that can be cut to fit and installed into fireplaces that are still in good shape otherwise. For your application, you will likely need the 2 panel kit, which is the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2. Depending on the sizing of your floor panel, a third panel may need to be added as well. While the cost of the panels may come close to a complete fireplace replacement, it will save you the hassle of removing the old box and switching out the chimney to a different brand.

By Donna from Alamosa, CO on November 25, 2013
I have an Intertherm Deluxe 36 manufactured home wood fireplace Model MB36HC. Do you carry replacement liner parts LB-96796, LB-96795 and LB96795 or equivalent?
By Tyler M. - NFI Certified Specialist on November 25, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Randall from Notasulga, AL on July 30, 2014
I need panels for a Marco box part# 792778e, and also a fire screen. Can you help me find this?
By Tyler M. on July 30, 2014

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Carl from Tulsa, Oklahoma on January 8, 2014
I have a fireplace that doesn't have insert liners, but instead is lined with bricks/tiles. The real top left one is broken. I had a company come out and they said that these tiles are no longer being made. Is it possible to find a replacement piece or could I remove them all and get panels? As you can see in the picture each piece is cut so that it looks like 2 pieces.
By Collin C. - NFI Master Hearth Professional on January 9, 2014

Answer:
These firebrick tiles are indeed an item that is no longer used in manufactured fireplaces. While there would technically not be an issue with installing panels in place of the tiles, I am not certain if the tiles are designed to provide an insulating value to the unit. Many of the older models that used the tiles relied on them to keep temperatures safe on the outside of the unit, while newer models have an air jacket for that purpose. The liners that are sold now are purely decorative and do not offer any insulation. If you do choose to replace the tiles with universal liners, I recommend adding a layer of vermiculite board behind them. What is the approximate thickness of the tiles? Please advise at your convenience.

By Kevin from New Jersey on November 20, 2013
I have a Marco woodburning fireplace, model number 7927 76. The 2 side inserts are 13 1/2" by 16" and the back insert is 21" by 16". What model insert would you recommend for these dimensions?
By Tyler M. - NFI Certified Specialist on November 21, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Kevin from Spring Hill, FL on January 9, 2014
I have a True Heat HS36. The inside fire walls have crumbled. Do you sell the replacements for this?

By Tyler M. - NFI Certified Specialist on January 9, 2014

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Edie from Lynchburg, Virginia on November 10, 2013
How do you measure for a liner?
By Tyler M. - NFI Certified Specialist on November 11, 2013

Answer:
The best way to get replacement fireplace liner for your firebox interior is to get your manufacturer and model information and check availability of factory replacements. If none are available, we have universal options for both woodburning and gas fireplaces. If you do not have the manufacturer or model information of your fireplace, then we can offer universal replacement panels. We carry options for both woodburning fireplaces and gas fireplaces. If you have a woodburning fireplace (or a fireplace that originally burned wood but now burns gas), we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

If you have a fireplace that is only listed to burn gas (vent-free, direct vent or B-vent), please see these universal panel options:

El Dorado Decorative Brick Firebox Panel

Seville Decorative Brick Firebox Panel

Florence Decorative Brick Firebox Panel

Each of these panels measure 22.5" wide by 19.5" high and they are 1/2" thick. They can be cut to the size(s) you need.

By Debbie from Colorado Springs, CO on March 23, 2013
I have a model BM36HCD fireplace and need to replace the rear refractory. The part number I have is 88L55. Do you have anything that will work?
By Collin C. - NFI Master Hearth Professional on March 25, 2013

Answer:
Per your model number, the fireplace was manufactured by Marco, which is a brand that has since been absorbed by Lennox Hearth Products. We are unable to procure the original liner panel, however we do offer the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch, which can be cut to fit and used in most fireplaces.

By Cheryl from South Carolina on December 17, 2012
Do I need to know the manufacturer of my fireplace in order to know if your panels will work for me?
By Magan B. on December 17, 2012

Answer:
Yes. If you will advise not only the manufacturer, but also the model, we will be happy to look into the appropriate replacement panels for you.

By Steve from Holland, MI on October 24, 2013
I have a Marco model 792796 and would like to replace my wall liner panels. Do you offer a direct fit panel option? If not, what do you recommend?
By Tyler M. - NFI Certified Specialist on October 24, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Alicia from Baltimore, MD on November 4, 2013
I need to replace the refractory panel on the floor of my fireplace. The original manufacturer was Superior, Model # Rd 3300, FP# 0138588

What would you suggest I purchase to replace this panel?
By Tyler M. - NFI Certified Specialist on November 4, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer a universal refractory panel that will work for your Superior fireplace. Please see the following link:

One 24"h x 28"w Panel

This panel is about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. It is suitable for use as a hearth/floor panel inside any manufactured woodburning fireplace.

By Kim from GA on August 24, 2013
I'm looking for replacement brick liners for the fireplace below. Do you carry these parts?
By Tyler M. - NFI Certified Specialist on August 26, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By James from Lexington, NC on July 21, 2013
Can I use these plates to replace the ceramic plates on my woodburning Intertherm Deluxe 36 or BM36HCD?
By Tyler M. - NFI Certified Specialist on July 22, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Brad from San Francisco on November 5, 2013
I have a Marco fireplace, model 792774E. Do you have panels to replace the inserts? If not, what can you recommend?
By Collin C. - NFI Master Hearth Professional on November 5, 2013

Answer:
Because Marco is no longer in business, the original panels are not available any longer. However, the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch and Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2 are universal panels that can be cut to fit for almost any application.

By David from Petaluma, CA on August 18, 2014
I have a Tempex wood burning fireplace (Tempo 7FC3 9 OR 4). The liners are about 3/4" thick and both the bottom and the back are cracked. Do you carry liners made by this manufacturer?
By Tyler M. on August 18, 2014

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By John from Weatherford, TX on December 16, 2013
Is it dangerous to use a fireplace that has cracked insert panels?
By Tyler M. - NFI Certified Specialist on December 16, 2013

Answer:
If you have hairline cracks, this is normal and not a safety hazard. However, if the cracks are deep or wide, then yes, we recommend you repair or replace them as needed.

By Tim from Dallas on January 11, 2014
How do you figure out what brand your firebox is? I have two that need new ceramic fire inserts.
By Tyler M. - NFI Certified Specialist on January 13, 2014

Answer:
Depending on your unit, there are a few places the manufacturer information may be located. The first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening. The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side. The last location would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory.

If you do not have the manufacturer or model information of your fireplace, then we can offer universal replacement panels. We carry options for both woodburning fireplaces and gas fireplaces. If you have a woodburning fireplace (or a fireplace that originally burned wood but now burns gas), we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

If you have a fireplace that is only listed to burn gas (vent-free, direct vent or B-vent), please see these universal panel options:

El Dorado Decorative Brick Firebox Panel

Seville Decorative Brick Firebox Panel

Florence Decorative Brick Firebox Panel

Each of these panels measure 22.5" wide by 19.5" high and they are 1/2" thick. They can be cut to the size(s) you need.

By Jim from Ponte Vedra Beach, FL on August 18, 2014
I have a Majestic MDC36 with a cracked rear liner panel. Do you have replacement panels for this model?

By eFireplaceStore on August 19, 2014

Answer:
Unfortunately, I am not able to procure the original panels for this model any longer. However, we do offer cut to fit universal panels that could work for your application. One of the most popular items is the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch. This panel can be cut using a circular saw equipped with a masonry blade. Any existing hardware that is used to secure the current panel must be retained.

By William from Phoenix on February 26, 2013
There is a removable metal plate at the bottom of my brick fireplace, located directly under the grate which holds the wood. What is its purpose?
By Tyler M. - Fireplace Specialist on February 26, 2013

Answer:
This is likely an ash dump drawer into which you can sweep ashes from the fireplace. The ashes should then be cleaned from the outside of the home through an access door (usually located on the exterior of the masonry chimney.)

By Darin Schmelzer from Muscatine, Iowa on December 19, 2012
I have a pretty large open-faced wood-burning fireplace. I was told the liner in my firebox needed replacing and that it would cost over $3000. It's metal, not brick. Does this price sound right?
By Tyler M. - Fireplace Specialist on December 19, 2012

Answer:
If the technician quoted you this amount just for replacement refractory panels for the interior of your metal fireplace, that price seems excessive. We offer some universal refractory panels that will work for your wood-burning fireplace, the costs for each are considerably lower. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured wood-burning fireplace.

Installation costs will vary, but the total of these parts and installation should still be significantly less than what you were quoted, if indeed the panels are the only part of the fireplace that needs to be replaced or repaired.

By Josh from Indianapolis, IN on March 27, 2013
I have a ceramic liner and it has a crack. Can it be repaired with a high temperature sealant?
By Collin C. - NFI Master Hearth Professional on March 27, 2013

Answer:
Unfortunately, we do not have a material that is designed to patch ceramic liner panels. In the event of a ceramic liner cracking, it is best to replace the panel.

By Mohammed from Poughkeepsie, NY on August 26, 2013
I would like to replace the bottom and rear brick liners for my wood burning fireplace. I don't know the model number as I just bought the house. Can you send me the link to the proper part number which I can purchase to replace the 2 brick liners, preferably gray color?
By Collin C. - NFI Master Hearth Professional on August 27, 2013

Answer:
While it will depend on the size of each panel, we do offer a universal set of liners that can be cut to fit your current setup. The panel kit is the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2. I highly recommend double checking the measurements of your current panels to ensure that these will offer proper coverage.

By Jane from Southampton, NY on January 5, 2014
Do you know where to find the model number on fireplace ceramic panels or the fireplace box?


By Collin C. - NFI Master Hearth Professional on January 6, 2014

Answer:
In most cases, there is a metal build tag just inside the fireplace opening, just behind the screens. An alternate location is on the metal floor of the firebox, beneath the bottom refractory panel.

By Richard from Simi Valley, CA on December 4, 2013
I have a Marco Wood-Burning Fireplace model DWF-41GO. The back insert has cracked from top to bottom all the way through. Do you carry a replacement? It measures 28" wide by 17" high and 1 and 3/8" thick.
By Collin C. - NFI Master Hearth Professional on December 4, 2013

Answer:
Unfortunately, direct replacements for the Marco brand are no longer available. It is possible to use a universal panel such as the Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch. The panel would need to be cut to fit. To compensate for the shallower panel, you could use a couple of cut strips from the panel to shim behind it, against the fireplace wall.

By Ceil from Plantation, FL on June 28, 2013
Do you have an insert that can be put in the bottom of wood burning fireplace to catch the ashes?

By Collin C. - NFI Master Hearth Professional on June 28, 2013

Answer:
While some fireplaces will have a built in ash tray or drawer when built, I am not aware of a "drop in" ash collection tray. I apologize that we do not carry such a product.

By Greg from CA on March 27, 2014
Where do I find the manufacturer information on a fireplace?
By Collin C. - NFI Master Hearth Professional on March 28, 2014

Answer:
Typically, the manufacturer information is found in one of three places.

1. Just inside the fireplace opening on the left, right, or top sides of the opening. Some units have a build plate affixed to the left or right side, just behind the pull screens.
2. In the bottom of the unit, beneath the fireplace floor. If the unit has bottom louvers, you can usually open them to access the build plate or tag.
3. Below the bottom cement refractory panel. This location is the least common. It requires removal of the bottom panel to see the information.

By Johney from Weatherford, Texas on November 27, 2013
I have a Superior BR-36 Wood burning Fireplace insert. I need the bottom and back panels. Are they available?
By Tyler M. - NFI Certified Specialist on November 29, 2013

Answer:
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:

One 24"h x 28"w Panel

Two 24" h x 40"w Panels

These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.

By Kim from Standish, MI on October 26, 2013
I have a Marco model number 792778D that needs the back and bottom walls replaced. Do you have the walls for this model?
By Collin C. - NFI Master Hearth Professional on October 28, 2013

Answer:
Unfortunately, replacement panels are no longer available for this model of fireplace. Only the universal panels, such as the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2 are available. The panels can be cut to fit with a standard tile saw or a circular saw equipped with a masonry blade.

Decorative fireplace insert panels and liners offer a simple and cost-effective way to enhance the appearance of your hearth. Our selection includes accessories compatible with all of the most popular fireplace insert brands, including Vanguard, Empire, and Monessen.
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