By Linda from Wenham, Ma. on January 18, 2013
We have a Heat N Glo direct vent propane fireplace insert that is having problems with keeping the pilot light lit. Do you do service on the Heat N Glo models and can we replace the guts of the fireplace without replacing the whole box, logs etc?
By Collin C. - NFI Master Hearth Professional on January 21, 2013
Answer:We are a retailer of several brands of hearth products, however we do not offer repair services at this time. It would be necessary to contact a local Heat N Glo dealer in your area or a qualified hearth technician for service. Heat N Glo is not a brand of fireplace we sell, so I cannot speak to the upgradeability of the unit. Some models can indeed use a new burner and valve module which will replace the original. However, many units are only listed for use with the original internals and the unit must be replaced in its entirety, should you wish to change it.
By Maureen from Pawleys Island, SC on January 23, 2014
I have a propane fireplace that has a large glass front. I am looking to replace glass front with doors to make it easier for hubby and I to operate (we need to be able to access pilot to turn off during summer). Model is a Temco GLD500-1P. Do you have parts for this type of fireplace?
By Collin C. - NFI Master Hearth Professional on January 23, 2014
Answer:Unfortunately, this is a direct vent type of fireplace which requires that the solid glass front be in place for operation. While door overlays are often produced that give the appearance of glass doors, the solid glass pane behind the doors is left in place. This is one of the only disadvantages of direct vent fireplaces, as the pane of glass can indeed be difficult to remove when lighting the pilot for the beginning of the season.
By Shirley from Kosciusko,MI on March 3, 2013
Will this insert smoke and soot my walls?
By Collin C. - NFI Master Hearth Professional on March 4, 2013
Answer:This chances of this happening are very low. If a direct vent fireplace insert is used, this could not occur, as the unit will be completely sealed with a pane of glass. All combustion air comes from the outdoors and exhaust gases are vented to the outdoors as well.
Vent free inserts are the only type that can cause a slight discoloration of the walls in a room. This will only occur if the item is used in a dusty room over an extended period of time. Yearly service of these inserts is also required to ensure that they will continue to burn cleanly.
By Tom from Prosperity, SC on November 26, 2016
We're looking for information on propane insert; Model KR-43.
By Bernice from Somerville, TN on September 14, 2013
I want to covert a wood burning fireplace to propane. What do I need to do this?
By Collin C. - NFI Master Hearth Professional on September 16, 2013
Answer:There are a couple of ways to go about this type of conversion. For heating purposes, a propane fireplace insert would be the better way to go. The insert can be slid into the opening and the chimney lined to accommodate intake air and exhaust for the system. Another option is to use propane logs, which can be installed for decorative purposes, while providing limited heat.
By Dameron from ME on April 25, 2013
My living room is very small. Can I eliminate this free-standing propane gas stove (see picture) and put in a small gas insert (I see you have a small one that is 13") in the existing chimney, which is about 20-22" wide. The chimney was, I believe, originally built for a wood burning stove that was later converted to propane. I envision the gas insert being vent free with doors that open, or maybe closed with a fan if that is a better way to get the heat into the room.
By Collin C. - NFI Master Hearth Professional on April 25, 2013
Answer:As long as the dimensions of the fireplace do indeed meet the minimum required by our gas inserts, you could certainly install a unit into the opening. Most of our inserts do come with a circulating fan as standard to increase convection, but do not have doors as an option. By nature, these gas inserts will operate with a fixed safety screen in place. However, if you can provide exact measurements of the opening, we will be able to give you better information.
By william loar from Georgetown, KY on November 8, 2012
I have a metal prefab fireplace now containing a propane supplied log set. Does your company make an insert for such fireplaces? If so, how can I contact your company to discuss buying one?
By Collin C. - NFI Master Hearth Professional on November 8, 2012
Answer:It is possible to use a fireplace insert in some models of prefab fireplaces, but it will depend on the brand and model of the prefab unit itself. If you would like to give us a call at 1-800-203-1642, we can determine if your unit would be suitable for an insert.
By Chris from Spencer, IA on February 23, 2017
When the filter on the previous page lists "size," what dimension is specified (Height, width, or depth)?
By Brennan W. on February 23, 2017
Answer:That term is referring to width.
By Mike Sanborn from Elliston, VA on December 2, 2016
Do you have conversion kits for LP gas to natural gas for a Majestic Fireplace insert?
By Brennan W. on December 2, 2016
Answer:We will be happy to look into this. If you could, please provide your model number.
By Bradford from CT on May 20, 2014
I need to purchase two items for two existing fireplaces that we are having propane run to:
Fireplace 1 - We are going to burn real logs in this fireplace, but I would like to have the propane starter here, so that I can put the logs and light the propane starter and once the logs are on fire we will turn this off. I am taking care of running the piping to the fireplace but I need everything else required. width is approximately 30in
Fireplace 2 - This was historically a wood burning fireplace , but we are going to convert it to have have this be fake logs. The width is 23in. I do not need a remote and am fine having a pilot going / or turning the key and lighting it with a match every time we want it on. Once again, we are having the propane pipe run to the fireplace, but I need all other parts required.
By eFireplaceStore on May 20, 2014
By Tom from Proctorville,Ohio on December 19, 2016
Can 36,000 BTU vent-free propane logs be installed, where 20,000 BTU natural gas logs were taken out?
By Will M. on December 20, 2016
Answer:The log set can be installed so long as a propane gas supply is available with a minimum inlet pressure that is suitable for the propane log set.
By Ralph from Spring Branch, TX on March 10, 2015
I have a wood burning fireplace that is 42" wide in the front, 28" tall, 30" wide in the back, and 24" deep. I would like to go to a propane insert. What would you recommend?
By Kevin E. on March 10, 2015