By Linda from Wenham, Ma. on January 18, 2013
We have a Heat N Glo direct vent propane fireplace insert that is having problems with keeping the pilot light lit. Do you do service on the Heat N Glo models and can we replace the guts of the fireplace without replacing the whole box, logs etc?
By Collin C. - NFI Master Hearth Professional on January 21, 2013
Answer:We are a retailer of several brands of hearth products, however we do not offer repair services at this time. It would be necessary to contact a local Heat N Glo dealer in your area or a qualified hearth technician for service. Heat N Glo is not a brand of fireplace we sell, so I cannot speak to the upgradeability of the unit. Some models can indeed use a new burner and valve module which will replace the original. However, many units are only listed for use with the original internals and the unit must be replaced in its entirety, should you wish to change it.
By Shirley from Kosciusko,MI on March 3, 2013
Will this insert smoke and soot my walls?
By Collin C. - NFI Master Hearth Professional on March 4, 2013
Answer:This chances of this happening are very low. If a direct vent fireplace insert is used, this could not occur, as the unit will be completely sealed with a pane of glass. All combustion air comes from the outdoors and exhaust gases are vented to the outdoors as well.
Vent free inserts are the only type that can cause a slight discoloration of the walls in a room. This will only occur if the item is used in a dusty room over an extended period of time. Yearly service of these inserts is also required to ensure that they will continue to burn cleanly.
By Bernice from Somerville, TN on September 14, 2013
I want to covert a wood burning fireplace to propane. What do I need to do this?
By Collin C. - NFI Master Hearth Professional on September 16, 2013
Answer:There are a couple of ways to go about this type of conversion. For heating purposes, a propane fireplace insert would be the better way to go. The insert can be slid into the opening and the chimney lined to accommodate intake air and exhaust for the system. Another option is to use propane logs, which can be installed for decorative purposes, while providing limited heat.
By Dameron from ME on April 25, 2013
My living room is very small. Can I eliminate this free-standing propane gas stove (see picture) and put in a small gas insert (I see you have a small one that is 13") in the existing chimney, which is about 20-22" wide. The chimney was, I believe, originally built for a wood burning stove that was later converted to propane. I envision the gas insert being vent free with doors that open, or maybe closed with a fan if that is a better way to get the heat into the room.
By Collin C. - NFI Master Hearth Professional on April 25, 2013
Answer:As long as the dimensions of the fireplace do indeed meet the minimum required by our gas inserts, you could certainly install a unit into the opening. Most of our inserts do come with a circulating fan as standard to increase convection, but do not have doors as an option. By nature, these gas inserts will operate with a fixed safety screen in place. However, if you can provide exact measurements of the opening, we will be able to give you better information.
By william loar from Georgetown, KY on November 8, 2012
I have a metal prefab fireplace now containing a propane supplied log set. Does your company make an insert for such fireplaces? If so, how can I contact your company to discuss buying one?
By Collin C. - NFI Master Hearth Professional on November 8, 2012
Answer:It is possible to use a fireplace insert in some models of prefab fireplaces, but it will depend on the brand and model of the prefab unit itself. If you would like to give us a call at 1-800-203-1642, we can determine if your unit would be suitable for an insert.