By Robert from Weymouth, MA on October 15, 2014
My ModelFW28BM(NP) fireplace is leaking water onto the floor. What do you think could be the problem?
By eFireplaceStore on October 15, 2014
Answer:You may have a leak from the condensate pan inside the unit or an issue with the fireplace allowing the correct amount of water vapor to leave the combustion chamber. I highly recommend having a certified installer or HVAC tech out to inspect the unit to determine the source of the leak.
By Kevin from California on January 12, 2013
Buying a home the place where I want to put my fireplace is next to a window. Will the window be damaged?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:This will depend on exactly how much clearance there is from the fireplace opening to the window. Most manufactures will specify a minimum distance to windows, as temperature extremes can cause tempered glass to crack or shatter.
By Charles from MA on July 19, 2017
I presently have natural gas logs for ambiance, not heat. Now, I want more heat and visited local chimney stores, viewing stoves and inserts. The stove insert is more intrusive on the floor space: beyond the face of the fireplace. Is that required for the radiant heat without the blowers? Or, is it possible to place the entire stove into the large enough fireplace?
By Anne from Bumpass, VA on October 12, 2015
I am looking for a "vintage" look gas stove that has glass doors. We are going to replace a free-standing woodburning stove. What would you recommend?
By Will M. on October 13, 2015
While there will be several direct vent gas stoves that feature "doors," these doors are for aesthetic purposes and do not provide any functionality. The Superior CIS Cast Iron Gas Stove is available in B-Vent
and Vent Free.
By Susan from Saranac Lake, NY on May 20, 2013
Can I put a direct vent stove into a B-Vent system? Will this help eliminate condensation?
By Collin C. - NFI Master Hearth Professional on May 20, 2013
Answer:Depending on the size of the B-vent piping that is installed, you may be able to leave the B-vent stack in position and run the new direct vent piping through the stack. However, it is necessary to remove the existing B-vent piping and replace it with direct vent pipe in most cases.
Even though they are more efficient than B-vent appliances, the design of the direct vent piping helps to ensure that condensation does not occur. It is recommended that any direct vent piping above the roof be sealed into an insulated chase, especially in cold climates.
By Krista from Dansville, MI on October 28, 2013
I need a furnace that would be in the living room but will heat an area of 1700 sq feet. We have one in the living room now that heats the house. It is 65,000/ 70,000 BTU. What do you have that would work?
By Collin C. - NFI Master Hearth Professional on October 29, 2013
By Deborah Gagne from Saint Sauveur, Quebec Canada on December 21, 2016
I am looking for a gas stove approved for a mobile home.
By Will M. on December 22, 2016
Our selection of mobile home-approved gas stoves may be found here.
By James from Dekalb, TX on November 17, 2014
Do you have a five plaque radiant heater with natural gas?
By eFireplaceStore on November 18, 2014
By Derald from North Platte, NE on October 13, 2015
We own a Napoleon gas stove that we purchased from you a couple of years ago. What kind of glass cleaner do we need to use on the doors?
By Brennan W. on October 13, 2015
By Paula from Braintree, MA on November 4, 2013
Do any of the free standing gas stoves come with a fan? Where can I find the information on BTU's?
By Collin C. - NFI Master Hearth Professional on November 5, 2013
For most of the gas stoves, the BTU information will be located in the features section on the stove's item page. I can certainly provide additional information for any stove you are interested in that does not list the information.
Most of the stoves have a blower as an accessory. A couple of models that come with the fan as a standard feature are the Napoleon GDS28 Direct Vent-B Vent Gas Stove
and the Napoleon GDS50 Direct Vent-B Vent Gas Stove
. Other models that do not have the fan as a standard feature will have it listed in the accessory tab on the item page.
By Elizabeth from RI on May 28, 2015
What are the difference between a B-Vent and a Direct Vent system? We currently have a wood burning stove that vents through the roof and we would like a propane stove that could utilize what is already installed.
By Will M. on May 28, 2015
Answer:The difference between B-vent and direct vent is that B-vent or natural vent gas appliances offer no efficiency while direct vent appliances do. B-vent gas stoves will only provide radiant heat to the room they are installed in and should only be considered as decorative appliances as most of the heat is lost up the flue. Direct vent stoves rely on a closed combustion chamber with a coaxial venting system that is constantly pulling in and exhausting combustion air. Subsequently, the heat produced by a direct vent appliance can be measured and this ranges from around 60-85%. As there is not the massive flow of air that the open combustion design of a B-vent appliance, the fire is more controlled and the combustion air is not replaced from the home. In older homes or homes that lack insulation, open combustion appliances cause other portions of the home to cool down as air is drawn in through cracks or gaps in construction to replace the oxygen used by the open fire. In either case, the existing chimney system could be utilized.
By Frank from Leonia, nj on October 8, 2016
I have 900 square feet where I need heating improvements. What is more efficient gas or pellet stoves?
By Will M. on October 10, 2016
Answer:Generally speaking, pellet stoves will be more efficient. The BTU output will also be limited with direct vent gas stoves.
By Jane from Piscataway, NJ on March 19, 2016
I am looking to purchase a gas stove with gas logs vented out of the wall. There is currently an electric fake wall fireplace in this room. What is the best way forward and what is the best energy output for a room that measures 192 square feet. It is a den that is on a slab and remains quite cold. It is down 3 steps from the rest of the house and is off a 1.5 car garage. Would I be able to place a gas stove directly on a hardwood floor or rug or would I need some type of non-flammable surface underneath it?
By eFireplaceStore on March 21, 2016
Because of the relatively small footage of the room, I recommend using a compact gas stove such as the Napoleon Arlington Direct Vent Cast Iron Gas Stove - GDS20NSB
. This unit will be small enough as to not overheat the space and can be vented vertically in the room and then 90 degrees to the outside wall or you can vent it directly horizontally if you prefer a cleaner look. The stove can be set upon combustible flooring without additional protection.
By Bruce from MA on August 18, 2014
I am replacing a wood stove and going into a 20 foot masonry chimney in the center of the house. What would be the recommended propane stove (25,000 to 50,000) BTU that I could vent into the existing chimney and use the room air for combustion?
By eFireplaceStore on August 19, 2014
One of our most popular B vent stoves that would suit your requirements is the Napoleon GDS50 Direct Vent-B Vent Gas Stove
. The unit has an input rating of 40k BTUs for an LP application and because it can be used in a B vent configuration, it could be vented using a masonry chimney.
By Clement from Maryland on February 14, 2013
Do vent free gas burning stoves emit a lot of moisture?
By Tyler M. - Fireplace Specialist on February 14, 2013
Answer:Vent-free gas appliances do produce water vapor, particularly those that use propane as opposed to natural gas. For this reason, we advise potential consumers to be aware of possible condensation on windows and moisture that can collect on curtains and surrounding furniture.
By Sandy from Buffalo, NY on March 26, 2013
I have a vent free gas burning stove and noticed a black sooty film on everything in my home. What is the cause of this? Can it be corrected? Should it a health risk?
By Collin C. - NFI Master Hearth Professional on March 26, 2013
Answer:In some cases, vent free appliances can produce this type of byproduct if they have an operational issue or are in need of service. The film is likely a thin layer of hydrocarbons that have not burnt completely with the fuel. It is recommended that any vent free appliance be serviced annually, as buildup of lint or dust in the air shutter can cause the problem you are experiencing. Also, proper positioning of the embers and log set must also be observed. Any restriction of the flame can also cause the problem you are experiencing. Prolonged use of an appliance that is not performing properly can cause respiratory ailments and carbon monoxide poisoning. Before using the unit further, it would be wise to have it serviced.
By Ken from Cedaredge, CO on September 15, 2015
We are at 6,400 feet above sea level. Is it possible for us to use a non-vented gas stove?
By Will M. on September 15, 2015
Answer:The ODS pilot assembly for vent free heaters is calibrated to operate normally up to elevations of 4,500 feet. Above that, you may have nuisance pilot outages, as the oxygen depletion system will cause it to shut down. This is an unfortunate byproduct of the lower oxygen levels at higher altitudes.
By Dick from Woodruff, WI on September 29, 2015
Could I install the venting of a gas stove by myself? I would have the gas hookup done by a certified installer.
By Brennan W. on September 30, 2015
Answer:The venting should be installed by a certified installer in order to maintain the warranty.
By Jim from RI on January 27, 2015
Does a direct vent gas stove require electricity to operate? We need a unit that will operate when the power is out.
By Tyler M. on January 27, 2015
Most of our direct vent stoves
do not require electricity for operation but rather utilize a pilot light with a millivolt valve.
By Richard from OR on September 10, 2016
What are the disadvantages of vent free stove?
By Brennan W. on September 12, 2016
Answer:While vent free stoves allow you to get a maximum amount of heat from your unit, they are only meant to be used for around 2-3 hours at a time, and they can put off a smell that is noticeable to people with bad allergies or sensitive noses.
By Brooke from Berkeley, CA on February 6, 2017
I want a natural gas visible flame heater for a 350 sq ft place in the San Francisco area, direct vent. It is for a garage conversion in CA (living and sleeping). I would like one that fits into the standard wall new construction and has a fan; However, I want a small size, direct vent, say 30 inches wide and 30 inches tall, recessed into the wall. If needed, I can live with a freestanding flame-visible direct vent unit. Brand is less important than a nice unit. Please, share ideas.
By Will M. on February 7, 2017