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By Scott proctor from Las Vegas on November 25, 2012
I have a Marco model 794019C that I want to replace. It works but is only 22000 BTU. I want 40000 to 60000 BTU. I have a wall on/off switch, which is fine.

What are the easiest to install choices that I can order from you? I like as much flame as possible, too.
By Tyler M. - Fireplace Specialist on November 26, 2012

Answer:
Here are a few direct vent options for you to consider, along with their BTU ratings:

Napoleon HDX40 Direct Vent Clean Face Gas Fireplace with Black Doors (40,000 BTUs)

Napoleon Madison Direct Vent Gas Fireplace (43,000 BTUs)

Napoleon Dream Direct Vent Gas Fireplace (50,000 BTUs)

Please see the owner's manual for each of these fireplaces for sizing and framing information.
By Collin C. - NFI Master Hearth Professional on November 26, 2012

Answer:
We carry several high BTU models that are both reliable and offer a very good flame presentation. One such model is the Monessen Covington Clear View Direct Vent Gas Fireplace with Millivolt Controls - 48 Inch.

Another good alternative is the DDI Citadel 36" Natural Gas Cool Touch Direct Vent Fireplace. Many of the other high output units are substantially larger, as this is common once a unit is greater than 35,000 BTUs.

By David potter from Durango, Colorado on January 8, 2013
I am building a new home and someone has given me a firebox that was for burning wood. I would like to install it for a gas log, is that feasible? It did have a gas starter for for the wood. Would I need a glass door to use a gas log?
By Tyler M. - Fireplace Specialist on January 9, 2013

Answer:
Yes, if the fireplace has been tested and listed for gas logs. A glass door is not required to have a vented gas log set. If the fireplace has functional chimney pipe installed that runs over the roof, you can get a vented gas log set. If you do not have a working chimney, you may be able to use a ventless log set. If you prefer, please reply with your full fireplace dimensions (front width, rear width, opening height, depth, etc.), as well has how you want to control the unit (on/off remote, variable flame remote, wall switch or manual), and we will be happy to offer some recommendations.

By Charlie McCullough from Mcdonough, GA on February 6, 2013
Can a vented natural gas log be converted to a vent-free LP log?
By Tyler M. - Fireplace Specialist on February 7, 2013

Answer:
No, this conversion it not possible. We recommend any of our ventless propane log sets. Please see our full selection below: Ventless Gas Logs

Please note the fuel type, as vent-free appliances cannot be field-converted.

By Troy from Memphis, TN on November 12, 2013
I have a Majestic MBU36 fireplace insert and I need to know if I can use either the vented or non-vented gas logs. Can you tell me?
By Chris on November 12, 2013

Answer:
You may use either vented or vent free logs within the MBU36 as it is designed as a wood burning unit. If vented logs are to be installed, I would have the chimney system inspected prior to purchase.

By Judy from Dunwoody, GA on February 7, 2014
I have had a set of gas logs for at least 10 years. I was recently told porcelain is better. Can I use my unit and just replace the logs for porcelain? Also, How can you tell if they are vented or not?
By Collin C. - NFI Master Hearth Professional on February 7, 2014

Answer:
The two main types of materials that are common in log sets are ceramic refractory and ceramic fiber. The heavy ceramic refractory logs are likely the type you are referring to. They do retain much more heat than the ceramic version and yield additional radiant heat. Unfortunately, it is usually not an option to use the refractory logs in place of the fiber versions. The refractory logs are much heavier and the burner systems for the ceramic logs are not build heavily enough to support the weight.

Your burner assembly should have a build plate or tag located on it that will give a manufacturer name and model number. This would be the only way for me to tell if the set is vented or vent free.

By Mary from Ogden, Utah on August 9, 2014
We have a 44" diameter outdoor stone fire pit, plumbed with natural gas. The gas ring is 23" in diameter. The ring is about 8" below the top of the rock pit. It is filled with lava rock now but we would like to add gas logs. Can you help us choose the best option?
By eFireplaceStore on August 11, 2014

Answer:
For your application, the Hearth Products Controls 5 Piece Woodland Ceramic Fiber Outdoor Log Set would be an excellent choice. This set is constructed specifically for use with outdoor fire pits and can withstand constant exposure to the elements. Unlike the Real Fyre brand we carry, these logs are designed to be viewed from all angles and do not have any unfinished edges.

By Brion Blanc from Indiana on November 16, 2012
Can I buy replacement parts for gas log sets, specifically the valve leading into the burner? The gas company came out and identified a leak in the valve, though they could not determine the exact spot. Or am I just better off paying for a whole new set? I want to save money but I also don't want to blow up my family.

Info I found on the unit said:
RH Peterson
Real-Fyre
SV-12
764-202 E1
1/2 PSI Max
175 F Max
9403
By Kevin E. - Fireplace Specialist on November 16, 2012

Answer:
The SV-12 is the actual valve body of the Peterson SPK-20 pilot assembly. This pilot assembly is no longer readily available. However, the SPK-26 is a perfect replacement. We offer these in both natural gas and propane applications.

By James from Denver, CO on October 27, 2013
I have a Vermont Casting wood burning only stove. Does that mean no gas logs? Also, I was told by my insurance company that 20 years is too old and I have to remove it. How old is too old?
By Collin C. - NFI Master Hearth Professional on October 28, 2013

Answer:
Most stoves are indeed very fuel specific. If the model was designed to burn wood, it should not be retrofitted with gas logs.

Each state and individual insurance agency has different guidelines about the age of stoves. The eastern U.S. tends to be more lenient on age, while most of the western states deem a stove that is 15 years or older to be dangerous, even if it is in perfect operating condition.

By Jim from Angola, NY on November 10, 2012
I have a prefab Heatilator fireplace which was vented through the roof four years ago. I have put in a pellet stove insert and blocked the roof vent and vented the stove out through the wall. My pellet stove is not working. My wife wants to change to gas logs. Can this be done by removing the pellet insert and installing gas logs vented out the wall or not vented at all? I have since put on a new metal roof and covered vent
By Collin C. - NFI Master Hearth Professional on November 12, 2012

Answer:
Vent-free logs can be used in a prefabricated fireplace, however the chimney system must be in place and functioning properly as some heat will escape to the flue. The flue must be a vertical system, as the escaping heat does not have the assistance of a fan, such as the pellet stove. The best option would be to extend your chimney system back through the new roof, then allowing the use of gas logs again.

Another option would be to use a gas fireplace insert. Vent free gas inserts are completely sealed and do not require the chimney system to be in place. However, use of the insert would depend on the size of your firebox opening.

By Christine from Groton, CT on September 12, 2013
I am looking for a gas vented propane fireplace insert. We have a victorian home, we're looking with an arched fireplace mantle surround. The measurements I have are 27 across at the widest point, 24 deep and 32 high at the top of the arch. I am guessing there will be some type of flashing or something to fit a modern stove in an old fashioned fireplace, can you recommend the best stove for my situation?
By Collin C. - NFI Master Hearth Professional on September 12, 2013

Answer:
Unfortunately, the availability of a fireplace insert that is truly designed to work with an arch is limited. The models that we offer are only engineered to work with a traditional rectangular fireplace opening. While we do have a model that will fit your 27 inch width measurement, the unit is only 14 inches tall and will leave quite a gap to the top of the fireplace opening. As such, you would need to have a custom surround fabricated. I apologize that we do not have a model that is truly intended for an arched fireplace.

By Ken from Wilmington, NC on January 20, 2013
How do I know if I have a vented or ventless firelog system?
By Collin C. - NFI Master Hearth Professional on January 21, 2013

Answer:
I would first check any data plate numbers or part numbers that are affixed to the unit. This information will likely tell which you have.

Vented systems will have a high flame and most will have a large ember bed. The logs will usually not have locating notches or pins. Vent free systems will have a low flame with a thin layer of ember material, if any. The logs usually have notches to position them properly.

By Bill from Augusta, GA on February 18, 2014
What difference is there between 18, 24, and 30-inch gas logs?
By Collin C. - NFI Master Hearth Professional on February 18, 2014

Answer:
Each burner series will have similar construction in the 18, 24, and 30 inch sizes. The only thing that will vary is the size of the logs used in the set, the amount of flame produced, and the BTU output. The same control options will be available for each size bracket.

By Ronnie from Hot Springs , AR on March 1, 2013
How do you know if you have ventless logs, or logs that need venting?
By Tyler M. - NFI Certified Specialist on March 1, 2013

Answer:
We can identify this with the manufacturer and model information for the log set. This should be located on the burner itself or attached to it with a data plate.

By Beverly from Iva, SC on March 1, 2013
Which sets of logs are suitable for a see-thru fireplace? I am having one built by a contractor.
By Collin C. - NFI Master Hearth Professional on March 4, 2013

Answer:
Any of our R.H. Peterson See Thru Gas Logs could be used for this type of installation. Narrowing your search by the required fuel type, size, and pilot type will give you a more accurate group to choose from. Selecting vented or vent free will also help. Vented logs tend to have a high flame and BTU output, but are largely aesthetic. Vent free logs have a lower flame, but serve as a heating appliance for the room. If you have an idea on what dimensions the fireplace will be, I can assist in sizing the correct logs for your needs.

By zouheir from Seminole, OK on November 17, 2012
We are trying to convert our fireplace to gas. We have a vented unit that measures as following: the width halfway back is 28 inches and 15 inches deep. What size logs do we need? We need the plate for under the logs that has the pilot light. We would like to get one with a starter and be able to adjust the flame. Can you tell me which models work?
By Collin C. - NFI Master Hearth Professional on November 19, 2012

Answer:
Based on the width of your fireplace and your request for variable flame control, I would recommend using a 16 inch log set. One of our most popular sellers is the Real Fyre 16" Charred Oak Vented Natural Gas Logs Set with Variable Flame Automatic Pilot Kit. This unit can be controlled via a wall mounted switch or a remote control. If propane gas is needed, we offer the unit configured to burn this fuel as well.

By David from Negaunee on May 7, 2014
Can a propane gas log be used In a Vermont casting defiant encore wood burning stove? Any advice would be useful.
By Collin C. - NFI Master Hearth Professional on May 7, 2014

Answer:
I have seen some wood burning stoves retrofitted with gas logs, but this has been done with natural gas only. A natural gas log set does not require a safety valve for operation. Due to the volatility of LP fuel, a safety valve is required. Because of the insulating qualities of a wood stove combustion chamber, the valve and thermocouple will likely be damaged. As such, I do not recommend using an LP set in this type of scenario.

By Leroy from Palos Hills, IL on December 11, 2013
Can you tell me the difference between a G45 and GX45 burner? Also, why is the G46 burner BTU's much lower than the G4 or G45? Will they give as much of a flame?
By Tyler M. - NFI Certified Specialist on December 11, 2013

Answer:
The GX45 is the same burner as the G45, the added "X" simply denotes the inclusion of a heavier-duty grate to hold heavier log sets. Less BTUs will indeed result in a less robust flame, so checking BTU ratings can indeed be a good guide in this regard.

By Greg from PA on July 26, 2014
I am considering a ventless propane log set for my masonry fireplace. The damper has been removed and I am using a top sealing damper. Will the lack of the original damper diminish the heat output of the log set? I am thinking that too much heat will just rise up the chimney and will not build back down into the room which is about 300 square feet. Can you help me?
By Chris C. on July 28, 2014

Answer:
Being that a top mounted damper is usually much more efficient than a throat style damper, I would expect that plenty of heat from the log set would be retained to effectively heat a room of about 300 square feet.

By Darren from Kansas City, KS on November 26, 2012
I have a ventless fireplace system that was installed two years ago. When they installed it, the installers put down some steel wool-looking stuff that glowed like charcoal embers. That wool substance has sort of burned up and I'm wanting to replace it. What did they put down, and where can I get some?
By Collin C. - NFI Master Hearth Professional on November 27, 2012

Answer:
The material is commonly referred to as "ember glow" or another similar term. It is a ceramic fiber material that will indeed deteriorate over time and require replacement. Vent-free fireplaces must use a specific variety that does not give off harmful byproducts when heated.

By Jim from Grand Rapids Mi. on March 31, 2014
Are Real Fyre vented gas logs compatible with Stoll heater grates?
By Tyler M. - NFI Certified Specialist on April 1, 2014

Answer:
No, the Real Fyre gas log sets we carry are not suitable for use with the Stoll gas log grate. We apologize for the inconvenience.

By Jason from St. Louis on November 2, 2013
Do you sell any vented gas log sets where the gas input and controls are on the left side?
By Collin C. - NFI Master Hearth Professional on November 4, 2013

Answer:
With both our match light and safety pilot gas log burners, the gas input can be swapped to the left hand side of the burner fairly easily. However, all remote valves are mounted on the right hand side of the G45 burner and a gas line would need to be routed around behind the burner to make the connection.

The G46 burner yields itself to installation from either the left or right side, as the valve is located in the back of the burner. If you would like to provide your fireplace front width, rear width, depth, and height, I will be happy to suggest a couple of G46 sets that could fit.

By Gayle from Theme Ulna, CA on August 10, 2014
Do you carry anything that looks like bamboo gas logs?
By eFireplaceStore on August 11, 2014

Answer:
My apologizes, but we do not carry gas logs that replicate the look of bamboo. I am sorry again for the inconvenience.

By John from Enid, OK on November 11, 2012
I have a 35" x 26" see-thru metal cabinet which is vented and made by Best Fireplaces, Ft Worth, TX. It currently has a log starter pipe with wall key control. I would like to put in an electronic start natural gas burner. I already have the gas logs. What do you recommend?
By Collin C. - NFI Master Hearth Professional on November 12, 2012

Answer:
Based on your dimensions and ignition requirements, the compatible burner for your needs is the Real Fyre 24" G45A ANSI Certified Triple T SEE THRU Gas Log Vented Burner with Electronic Pilot Kit. Please keep in mind however, that this burner is made for use with R.H. Peterson refractory logs. We cannot guarantee the lifespan of other brands when used in conjunction with this burner.

Also, this size of burner will require a flue pipe that is at least 9 inches in diameter. The smaller 18-inch version may use an 8-inch pipe.

By Al from Lakeside, AZ on February 8, 2013
I have removed a vented gas log set and want to know if it is possible to install a vent-free set. My home is at an elevation of 6800 feet. I am told that the ODS which is essential for vent-free operation will not work at that elevation.
By Collin C. - NFI Master Hearth Professional on February 8, 2013

Answer:
That is correct. Vent free appliances are not recommended above 4,500 feet of elevation. Because of lower oxygen levels, the ODS will frequently cause pilot outage. A vented unit is the best type of appliance for higher elevations.

By Buck from VA on November 30, 2013
How can you tell if your gas logs are ventless?

By Collin C. - NFI Master Hearth Professional on December 2, 2013

Answer:
The first thing to check for is a manufacturer name or model number on the burner or build tags. All vent free log sets will come with a build tag of some kind that will have this information. If this is not present for any reason, the next thing to check is if the logs have any locating pins or notches/grooves that allow them to be set up only one way. Vented logs will not have these grooves and can be set up as you desire.

By Phil Gaddy from Newnan, GA on November 6, 2012
I've never had gas logs before. I have natural gas and I want to put them in an existing wood fireplace. What are my options? Do I needed vented or ventless?
By Tyler M. - Fireplace Specialist on November 6, 2012

Answer:
Choosing between vented and ventless is entirely up to you, as long as ventless logs are permitted by your local building code. For a brief summary of the differences, please see this explanation from our website:

Vented Gas Logs – Vented gas logs are to be used with an open chimney flue or damper. The decorative fire they produce is large and realistic, but does not work as a very efficient heating source, as most of the heat escapes through the chimney. To produce this realistic flame, the logs also use more gas.

Vent-Free Gas Logs – Ventless (or vent-free) gas logs do not require a vent, like a chimney, to operate. This means that most of the heat generated stays in your home, and may actually save you money on your heating bill. They’re also a much better choice for the environment, because the harmful by products are not released into the atmosphere. Some even have a thermostat to control the temperature.

However, the fire does not look as real as a vented gas log, and they add moisture to the air that can cause mildew if the proper precautions are not taken. Another major concern is that these logs use oxygen to burn cleanly, and if they are burned for too long without introducing clean air into the room they can pose a danger. It’s crucial to install a carbon monoxide detector into any room using vent-free gas logs.

By Richard from Fairview, TN on March 3, 2014
I have non-vented natural gas logs (no brand logos). The pilot lights and stays on but after turning the logs to either high or low for 4 minutes you hear a click and the fire, including the pilot, goes out. The unit is approximately 8 years old. Can you advise what the problem may be?
By Tyler M. - NFI Certified Specialist on March 3, 2014

Answer:
From your description, it appears that you may need a thorough cleaning of your ODS (oxygen depletion sensor). We recommend using a container of compressed air and cleaning out the pilot assembly by spraying the air in the direction of the gas flow. Annual service calls are recommended for any vent-free gas appliance, so we would also advise to have a technician come out and diagnose the issue on site.

By James Aschenbeck from Crestwood, KY on October 20, 2012
I have a majestic BR36 fireplace and am interested in a vent-free system. I would like to have a remote on/off with thermostat control if possible. Are there any sets that will fit this fireplace? The hearth dimensions are 33 1/4" wide, 15 1/4" deep, and 19 5/8" wide. The fireplace dimensions are 36 wide, 20 deep, and 22 wide.
By Collin C. - NFI Master Hearth Professional on October 22, 2012

Answer:
Based on the hearth dimensions of the BR36, a set of 24" vent free logs could be easily used in this fireplace. One popular set is the Charred Frontier Oak set. This unit features R.H. Peterson's high output G10 burner system with an on/off gas valve. A thermostatic remote can be selected as an option from the menu on the item page.

By james clauss from Santee, CA on December 13, 2012
I have a presidential series (gl4000E/EP) vented natural gas unit. Is it possible to put in a fan kit for better heating?
By Collin C. - NFI Master Hearth Professional on December 13, 2012

Answer:
Unfortunately, a fan kit is not able to be used with the GL4000E/EP. Unlike the GL4100, this model does not have provisions for the kit to be installed, as it is lacking the blower compartment and louvers that are needed to circulate air.

By Chris from Lafayette, Louisiana on December 20, 2013
What type of logs do I need if I have a fireplace that is open on both sides? It's a common fireplace between two rooms.
By Collin C. - NFI Master Hearth Professional on December 20, 2013

Answer:
These logs are known as see through (sometimes spelled "see thru") log sets. The options we offer can be seen here. I will be happy to answer any questions about the different pilot options and sizing.

By Kim from Huntington Beach, CA on April 3, 2013
I live in a small apartment that was built in 1972. I have a gas burning fireplace, that I think is vented. It ignites with a light switch on the wall. The burner control is shot and I need to fix the control or replace the unit. Which is the better option? And what will I need?
By Collin C. - NFI Master Hearth Professional on April 4, 2013

Answer:
Per your attached photos, it appears what you have currently is a B-vent gas fireplace with a millivolt type of gas valve. The standing pilot/millivolt valve is what allows you to control the unit with the light switch. There are many universal millivolt gas valves on the market and we may carry one that could be used in place of the current valve. In order to verify this, you will need to provide any model information you can find from the valve itself.

By Wendy from Orange County, CA on May 31, 2014
My mother has a Sears Roebuck fireplace and stove in her mobile home. It is vintage 1981, serial #155841851. She would like to convert it to use with a natural gas log set. It does have a fan for heat distribution at the back of the unit. The measurements are 26" wide x 15" tall x 18" deep. Would one of the Real Fyre 16" sets work for her, once a plumber runs the gas line?
By eFireplaceStore on June 2, 2014

Answer:
It is indeed possible to retrofit a gas log set into the stove for use with natural gas. Natural gas fuel does not require a control valve for operation, so there will be no potential for a valve within the firebox to overheat. I recommend using an 18 inch set of match light vented logs. Your options can be seen by visiting the Vented Gas Logs Section and using the sidebar to narrow down your choices to 18 inch widths and match light versions.

By Mike from Washington, MI on November 6, 2012
Our home came with a three-sided Superior vented gas fireplace between our kitchen & great room. We need a set of replacement gas logs for it. Superior is no longer in business, but can I get a 30" x 18" gas log set that will work in it?
By Tyler M. - Fireplace Specialist on November 6, 2012

Answer:
If your model is tested and listed to accept gas logs, we do have several see-thru gas log sets that may interest you.

By Sue from Union Springs, AL on January 1, 2014
I am looking for a set of vent-free gas logs that sit on a grate with pipes under logs and not a pan. Can you recommend one?
By Tyler M. - NFI Certified Specialist on January 2, 2014

Answer:
All of our ventless log sets are only available as a full kit that includes the burner pan, grate, embers, log set and valve. Due to the nature of vent-free gas appliances, we cannot sell only a log set as it must be tested and listed with the burner. We apologize for this inconvenience.

By Ellen from Questa, NM on May 31, 2014
I set up my gas logs, and closed the vent partially so all the heat would not escape. Why do we get this awful smell when burning?
By eFireplaceStore on June 2, 2014

Answer:
It is likely that the damper is closed too far and some combustion byproducts are spilling into the room. A good way to test this is to light a match or hold a lighter near the top of the fireplace opening when the set is burning. If the flame blows away from the opening, the set is spilling byproducts into the room. The damper will need to be opened in small increments until the spillage stops.

By Wm. Neill from Jacksonville, FL on October 30, 2012
Do you have any gas logs for a fireplace open on both sides?
By Tyler M. - Fireplace Specialist on October 30, 2012

Answer:
Yes, we have a variety of see-thru (two-sided) gas log sets, available in both vented and ventless configurations. You can see all of them here.

By Drew from Hilton Head, SC on September 14, 2013
We have an outdoor fireplace that has all of the right stuff like fire bricks and a gas supply, but no chimney. It was designed to simply vent into space from the firebox. The deck where it is located is open on all four (4) sides. What kind of logs should we have for this? Do you suggest ventless, or vented? And should we use pilot or manual?

By Collin C. - NFI Master Hearth Professional on September 16, 2013

Answer:
For an outdoor application, most log sets will be advertised as vented, although they can be used in a vented or nonvented firebox, such as with your application.

Depending on whether you have natural gas or propane, the log set may be match light or have a manual valve for control. Because of the volatility of propane, a valve must always be used. If you would like to provide dimensions of the fireplace and confirm the fuel type, I will be happy to provide suggestions.

By Nena from Ruidoso, NM on November 19, 2013
Do you make a set of gas logs that have loose individual fake logs that can be custom arranged? Is there one such that I could place small pieces on the bottom and large logs on the top? Similar to how a real fire would look as you add logs to the fire during the day.
By Chris on November 19, 2013

Answer:
Unfortunately, the log sets that we offer are designed to be setup only according the manufacturer's instruction. The logs themselves are designed only to be set in one position around the burner pan.

By Carol Dybowski from Grant Park, IL on October 21, 2012
Can I replace my gas logs with any logs I choose?
By Tyler M. - Fireplace Specialist on October 22, 2012

Answer:
No, it is not a good idea to install logs that are not made by the manufacturer of the burner that you currently have. If you have ventless or vent-free gas logs, you will need to get identical replacements. If it is a vented set, there may be other log styles available for you.

By Charles from California on June 22, 2014
We recently installed an outdoor propane burning fire pit, and we're looking for as-close-to-real logs and chips as we can get. We would also like to have a battery powered igniter attached. The pit is 30 inches wide by 20 inches deep, so we're looking for one of the smaller arrangements (18 -21" wide). Can you advise as to the best made, best looking options?
By eFireplaceStore on June 23, 2014

Answer:
The R.H. Peterson (Real Fyre) line of logs that we carry are by far the most realistic that we offer. For my verification, is the fire pit designed in such a way that it can be seen from multiple sides or is pit contained inside a one opening enclosure?

As for the ignitor, the Hearth Products Controls AAA Spark Igniter and the Hearth Products Controls Replacement Spark Electrode can be added to almost every fire pit burner to simplify ignition.

By Mark from Baton Rouge, LA on November 3, 2013
I have an Empire Comfort Systems unvented fireplace Part No. VFP42FBOF-2. The fuel type is natural gas. Could you let me know the size or part number of unvented gas log that matches this?
By Collin C. - NFI Master Hearth Professional on November 4, 2013

Answer:
This unit is designed for use with a vent free, 30 inch log set. The fireplace does not specify a specific brand that must be used. A commonly used set that we carry is the Real Fyre 30" Charred Frontier Oak Ventless Natural Gas Logs Set with Safety Pilot Kit. The burner assembly can be specified with a remote control valve as well, if you are interested in such an option.

By Charles from Brown Summit, N.C. on August 12, 2014
My gas Logs ( twelve years of use ) were burning this past winter when all at once they shut off. After a couple of minutes I restarted them at which point they worked well for about 15 minutes then shut off again. The pilot flame seemed rather weak but upon restarting worked well but the normal cherry red glow at the base of the pilot was a very dull red. The next night it worked normally and all seemed fine. Is this a problem ( a bit of debris, or moisture ) or just a silly mood it was having?
By eFireplaceStore on August 12, 2014

Answer:
It's possible that a bit of debris was clogging the pilot line or main gas line orifice and causing the issue you are experiencing. It is also possible that the thermocouple is beginning to fail and working intermittently. If the log set has not been serviced recently, it would not be a bad idea to have it checked out ahead of the upcoming winter season.

By Don from Cleveland, Ohio on October 9, 2013
I have an outdoor fireplace that has an arched opening in the front. Where do I measure for the front opening width?
By Collin C. - NFI Master Hearth Professional on October 9, 2013

Answer:
For the correct measurement, you will need to measure at the absolute widest point towards the front of the fireplace, whether it be at the arch or slightly behind it.

By Zely from West Covina, California on November 19, 2013
What is the difference between vented and ventless gas logs?
By Collin C. - NFI Master Hearth Professional on November 20, 2013

Answer:
Vented logs will be primarily for appearance, as opposed to supplemental heat. The logs are able to be placed in the set as you wish and feature a high, realistic flame pattern.

Vent free logs must be used with the specific burner they come with. Placement of the logs is important, as improper setup can release carbon monoxide and soot. The set is designed to operate with the chimney damper closed and are primarily intended for heating purposes. They have a lower flame than vented logs and are not as realistic.

It is important to note that vent free appliances are not legal for use in some states, including California.

By Delre Smith from Champaign, IL on October 30, 2012
I am converting my fireplace to gas. Could you explain the pros and cons of vented versus non-vented logs.

By Tyler M. - Fireplace Specialist on October 30, 2012

Answer:
Please see the following description from our website:

Here is a brief explanation of what to consider when purchasing gas logs for your fireplace.

Vented Gas Logs – Vented gas logs are to be used with an open chimney flue or damper. The decorative fire they produce is large and realistic, but does not work as a very efficient heating source, as most of the heat escapes through the chimney. To produce this realistic flame, the logs also use more gas.

Vent-Free/Ventless Gas Logs – Ventless gas logs do not require a vent, like a chimney, to operate. This means that most of the heat generated stays in your home, and may actually save you money on your heating bill. They’re also a much better choice for the environment, because the harmful by-products are not released into the atmosphere. Some even have a thermostat to control the temperature.

However, the fire does not look as real as a vented gas log, and they add moisture to the air. This can cause mildew if the proper precautions are not taken. Another major concern is that these logs use oxygen to burn cleanly, and if they are burned for too long without introducing clean air into the room they can pose a danger. It is therefore crucial to install a carbon monoxide detector into any room using vent free gas logs.

By Cathy from OKC on November 19, 2013
Is it important if the fireplace is vented or ventless when you use ceramic logs instead of real logs?

By Collin C. - NFI Master Hearth Professional on November 20, 2013

Answer:
As long as your chimney is in good working order, the choice is yours between using vented or ventless logs. Some fireplaces are simply a vent free metal box with no chimney or vent. Ventless logs are the only item that could be used in that application.

Vented logs feature a high, realistic flame. You also have the freedom to position the logs as you wish, giving the look you desire. These sets are primarily for appearance and only offer a small amount of radiant heat.

Ventless logs use a specific burner assembly and must be placed exactly to the manufacturer instructions. Any flame impingement can result in the release of soot or carbon monoxide. These sets have a lower flame, but release a great deal of heat into the room. As such, they can be a viable supplemental heat source.

By Bran from N.C. on January 4, 2013
Looking for a see-thru ventless 30-36" set of gas logs(propane) with variable flame remote. Would want highest BTU rating I can get. What do you recommend?

By Tyler M. - Fireplace Specialist on January 4, 2013

Answer:
Unfortunately, the largest see-thru ventless log sets we offer are 24". Please see the following for an example:

Real Fyre See Thru 24" Evening Fyre Split Ventless Propane Gas Logs Set with Variable Flame Remote Pilot Kit

By John from Scottsdale on December 22, 2013
I have a B vent firebox with a 5 inch flue vent. can I use the Real Fyre designer vented log set, or do I need a different log set?
By Tyler M. - NFI Certified Specialist on December 23, 2013

Answer:
If you have a B-Vent system in place, you would need to replace your existing log set with an exact replacement. Our gas log sets are only listed for use within masonry or manufactured woodburning fireplaces.

By John on November 9, 2012
Hi, I bought an old Victorian cast iron insert fireplace which I want to convert to gas fire. What exactly do I need to buy from you? (logs, burner, et cetera)
on November 9, 2012

Answer:
This would indeed be a suitable item, however the cast iron insert would indeed need to be positioned into an existing masonry fireplace or pushed into an acceptable manufactured fireplace with a properly functioning chimney. These types of inserts cannot be used without the chimney. Do you have an existing fireplace that the insert will be used with? If not, I will be happy to quote a suitable fireplace and chimney system for you. Please let me know.

By Jimmy from Geneva, Alabama on November 9, 2013
I have an Empire Comfort System with unvented logs. Model No. UFYR-24SO-1. It uses LP Gas. The unit has started causing black soot to collect in my house. I have had several companies to service them, but they still cause the soot. Could you give me some possible causes for this happening?
By Collin C. - NFI Master Hearth Professional on November 11, 2013

Answer:
The most common causes of soot production by unvented logs are listed below, in order of most to least common:

1. Flame impingement, caused by one or more logs directly impeding the flame pattern, causing cooling of the flame, leading to incomplete combustion and the production of soot.
2. Dirty combustion air. The air being drawn into the firebox for combustion by the log set is dusty or dirty. This is a common issue that arises in a home with pets, as the dander and hair can be pulled into the fireplace and burned off, creating soot.
3. Improper air/fuel adjustment or gas pressure. If the air mixer or fuel injector is set to an improper ratio or the gas pressure is out of spec, the set can burn at a less than optimal ratio and release soot.

I would first check the issue with flame impingement. It seems like a simple procedure, but log setup can often be overlooked. Even 1 or 2 logs that are impeding the flame can cause a great deal of soot to be released over time.

By Jerry on November 9, 2012
Is there an appropriate vented gas log on which I could burn wood sometimes? Is it a good idea? Commonly done by some folk?
on November 9, 2012

Answer:
All of our wood-burning fireplaces can also be used to install gas logs inside. To answer your question, yes, this is something that is very common. The key is to get a "wood-burning fireplace" that is listed to burn wood and vented accordingly with Class A chimney pipe. These units have knock-out plates on either side to allow a gas line to run in and connect to a gas log set. Please see our full selection of wood-burning fireplaces here: Wood Burning Fireplaces Remember, these must be vented with Class A pipe, and different models of fireplaces require different types of Class A pipe. We do carry all the appropriate piping for any of these units. If you have any questions about venting the fireplace, please let us know. We also carry the full line of Peterson Real Fyre gas logs as well: Gas Logs Please let us know if you have any additional questions.

By Elizabeth from Santa Rosa, CA on November 3, 2013
What is the difference between vent-free and vented gas logs? Which is safer? Which is better?
By Collin C. - NFI Master Hearth Professional on November 4, 2013

Answer:
Vented gas logs are generally considered to be of a decorative nature and are not intended to supply supplemental heat to the room. They are the safer of the two varieties, as all combustion byproducts are vented to the chimney.

Ventless gas logs are far superior for supplemental heating, but have a lower flame and are less realistic than vented logs. They should not be used for more than four hours continuously, as they draw combustion air from the room and can increase moisture levels to a point of condensation forming on windows.

By Donna on November 9, 2012
I am interested in buying a gas log set for my see-thru fireplace. My dimensions are 32" wide, 27" high and 26" deep. I will be using propane fuel. I want to make it as easy as possible for the whole family to operate, so I need advice as to what pilot kit to purchase.
on November 9, 2012

Answer:
For a vented see-thru unit, you can get a 20" log set with an automatic pilot kit. These kits will allow you to use a hand-held remote or a wall switch to operate it. Please see one example below:

Log Set 1.

Here is another log design with the same control features:

Log Set 2.

Both of these sets require 32" width in the middle, which is exactly what you have.

By Gregory on November 9, 2012
I'm looking at gas logs. My fireplace is fully vented and already has a natural gas line run to it. The front width is 30”; the back width is 26”; the middle width is 28” and the depth of the fireplace is 14 1/4”. It seems that every set I look at needs a middle width of 30”, or if a width less than that then it needs a depth usually about 20”. What gas log set would fit?
on November 9, 2012

Answer:
The following types would fit in your existing fireplace: 16" Match light sets 16" Safety Pilot Kit sets (manual on/off gas valve) 16" Remote Ready sets. This includes the on/off valve, variable flame valve, and electronic (spark ignitor) on/off valve. 18" Match light sets 18" Safety Pilot Kit sets

By Pete on November 9, 2012
I have a DESA Direct Vent Propane insert. The components were rusted out so I removed them. The insert itself is in good shape. What are my options?
on November 9, 2012

Answer:
Unfortunately, the logs and burner assembly of a direct vent insert can not be swapped out with another burner assembly. A standard vented gas log set would not be an appropriate fit for your appliance. Your best bet would be to search for an exact replacement for the components you pulled out of the insert.

By George from Louisville, KY on October 23, 2013
I have an existing fireplace with a gas log starter and grate in place. I would like to install gas logs. What materials do I need to do this and still keep the cost down? If I can do this I will check the measurements to see what size logs I can use. Can you help?
By Collin C. - NFI Master Hearth Professional on October 24, 2013

Answer:
Some past customers have used the existing log lighter and grate they have, only purchasing the actual log set. While this is an option, the flame pattern would not be as realistic as produced by an actual gas log burner. A complete set with a match light burner would be the most cost effective way to go and still obtain a better looking flame pattern.

By Susan from Phoenix, AZ on March 5, 2013
Looking for fire pit logs about 7-9 inches long. I need about 4 single logs.
By Tyler M. - NFI Certified Specialist on March 5, 2013

Answer:
While we do sell some decorative gas logs, they are intended for use only with R.H. Peterson Real Fyre vented gas log burners. Please see them below:

Real Fyre 9" Oak Branches - Two in Box

Real Fyre Bonus Designer Logs - Set of 2

By Emily from New Orleans, LA on July 13, 2014
Is there a brand of log for a ventless fireplace that is adjustable? Such as has a "low" setting?
By Chris C. on July 14, 2014

Answer:
Many of our Peterson Ventless Gas Logs offer the user the ability to control the flame height effectively limiting the BTU produced. With some units, the user can utilize a handheld remote control to raise and lower the flame height to reduce the amount of heat produced, while others can only be adjusted by manually turning the valve down.

By Craig from Los Angeles on November 7, 2012
My fireplace dimensions are: front width – 29", back width – 21 ˝", depth – 16 ˝". I am looking for a vented gas log set. I do not need the burner, just the logs. I'm also looking for least expensive.

By Kevin E. - Fireplace Specialist on November 7, 2012

Answer:
Per your fireplace dimensions, I would recommend either an 18" or 20" log set. This recommendation is based upon what burner would be appropriate for your application.

Our least expensive style is our Post Oak log set.

By Lee from La Porte, TX on November 9, 2013
How difficult is the installation?
By Tyler M. - NFI Certified Specialist on November 11, 2013

Answer:
Installation of any of our gas log sets is fairly straightforward. However, we do recommend having an experienced plumber perform the installation to ensure safety.

By Joseph Oliveri from Brick, NJ on November 7, 2012
I have a propane ventless fireplace. Can I convert to natural gas logs without changing the fire box? The company is Desa International. The measurements are: h 32 3/4, front w 34 5/16, depth 16 11/16.

By Kevin E. - Fireplace Specialist on November 7, 2012

Answer:
You would only be able to convert to a natural gas appliance if the log set and burner assembly are separate from the Desa firebox in which they are installed. If firebox, burner and logs are one comprehensive assembly, conversion to a new set is usually not possible.

By Bill from Toms River, NJ on September 4, 2013
Do they make a gas log that has a fan or something similar that pushes the heat out?

By Collin C. - NFI Master Hearth Professional on September 4, 2013

Answer:
Unfortunately, no. The use of a fan will depend primarily on the firebox the logs are installed into, as there cannot be a direct interaction between airflow and the logs themselves.

By stephen cline from Ashville, Ohio on November 20, 2012
I have a vented gas log fire place. The damper is opened, but I still have a smell but not like propane. Could you give me some suggestions?

By Collin C. - NFI Master Hearth Professional on November 20, 2012

Answer:
Do you notice the smell only when the log set is burning, or do you get the smell when the damper is open and the log set is not burning? Was the fireplace used for wood prior to installing the log set? If so, was the chimney swept prior to installing the log set?

By joyce from Richmond, VA on October 31, 2012
Propane or natural gas?
By Collin C. - NFI Master Hearth Professional on October 31, 2012

Answer:
The gas log sets we carry are available in both natural gas and LP. In order to narrow down to the correct fuel type, you will first need to select the "vented" or "ventless" gas log category. You may then narrow down your selections by fuel, size, and pilot type by using the selection bar on the left side of the page.

By Bill cooper from Chattanooga, TN on November 20, 2012
Can you get a set of ventless gas logs with both a remote and thermostat? Can the logs' pilot light be controlled with the remote?
By Tyler M. - Fireplace Specialist on November 20, 2012

Answer:
Our ventless gas logs do offer the option to add a hand-held remote control that offers both on/off functionality as well as a thermostat. However, none of our sets control the pilot light itself. We have millivolt valves that have on/off and variable flame control that utilize a standing pilot and an electronic pilot kit that eliminates the pilot light altogether.

By dale wohlford from Hutchinson, KS on December 28, 2012
We have a wood-burning fireplace and are considering buying a gas log. What are the benefits of ventless, and are they safe?
By Tyler M. - Fireplace Specialist on December 28, 2012

Answer:
Ventless logs are indeed safe, but there are a few factors to consider before purchasing. Please read our article with plenty of information about ventless gas logs and how they compare to vented gas logs; you can read it by clicking the following link:

What to Know When Buying Gas Logs

By Tamie from Texas on November 4, 2013
My fireplace is an FMI Models 42E &42EC (La Costa I & La Costa II). With this information, can you tell me if the 'vent type" and "pilot kit" are necessary for my fireplace unit? Also, I first visited your website via my Kindle Fire and I'm curious about the fireplace logs shown on the home page. Are they gas logs, and are the specs compatible with my fireplace box?
By Collin C. - NFI Master Hearth Professional on November 5, 2013

Answer:
Both of your FMI fireplaces are older wood burning units that can be used with either vented or vent free gas log sets. Vented logs feature a high flame and realistic appearance. They are primarily for ambiance and do not add much supplemental heat. Vent free logs are designed to be operated with the damper closed in the fireplaces. They offer a great deal of supplemental heat, but have a lower flame and require more frequent maintenance to ensure they continue to operate cleanly.

The logs are available with several different pilot systems, with a manually controlled on/off pilot, remote on/off and variable flame pilots, and an electronic on/off pilot among the choices. If you have a preference on pilot type and vent type, I will be happy to share some options in the correct category that will work for your units.

By Ed from Bay City, MI on October 29, 2013
I have a Heatilator woodburning fireplace. Do you have anything we could use as decorative gas appliances that are certified with the ANSI Z21.60? Can we use gas logs?
By Chris on October 29, 2013

Answer:
Our Vented Gas Logs do indeed carry the ANSI Z21.60b certification.

By Jon from Virginia on January 23, 2013
About how long should I expect my Monessen Covington direct vent fireplace to take to burn off the manufacturer smell? It's been going for a few weeks sometimes 5-10 hours at a time and still a lot of oily or chemical smell.
By Collin C. - NFI Master Hearth Professional on January 23, 2013

Answer:
Usually, most of the manufacturing oil burn off and paint curing will be completed by the first 10-12 hours of burn time. If the unit was produced very recently, the cure time can be a bit longer. If the smell persists, I would recommend checking the door seal to be sure it is fully seated, as the unit may be leaking combustion gases into the room if the door is not seated properly.

By Dee from Raleigh, NC on February 11, 2013
Do you sell gas propane un-vented gas logs with a thermostat and a blower fan? I need 33" or a tad larger logs. We've really needed a set that has an automatic fan.
By Tyler M. - Fireplace Specialist on February 12, 2013

Answer:
While we do carry a variety of ventless propane gas logs, none of them have a blower option. You can see our full selection of ventless log sets below:

Ventless Gas Logs

By Mary from Hortonville, WI on March 22, 2013
For a see-thru gas fireplace, what is the best way to arrange the logs?
By Collin C. - NFI Master Hearth Professional on March 25, 2013

Answer:
While it depends on the particular log set that you have, it is typical for the log set to have a pair of main bottom logs. The logs are positioned at the front of each side of the log grate. Various other logs are usually provided to lay back and forth across the main logs. Ideally, the logs would be placed to cause as little disruption to the flame as possible, as this will cut down on the amount of sooting that you will experience from the log assembly.

By Ryan from San Luis Obispo, CA on June 19, 2013
I have a FMI wood burning fireplace (model 36E, No. R-874002, I.C.B.O. # 3507) that I want to convert with a propane vented gas burner. Can you please provide an (inexpensive) complete materials list for my local building & planning office in order for them to approve my conversion?
By Tyler M. - NFI Certified Specialist on June 20, 2013

Answer:
Your FMI 36E fireplace can utilize one of our Real Fyre vented gas log sets, such as the following:

Real Fyre 18" American Oak Vented Propane Gas Logs Set with Safety Pilot Kit

There are other log set styles and control options available; your firebox can use any 18" log set that uses the G46 burner (you will see this noted in the item number). Please see our full selection below:

Vented Gas Logs

By John from Sedgwick, Maine on January 23, 2013
I have a vented fireplace with a 12" flue. It is a Rumford style - width of opening is 33", height of opening is 30", depth @ floor level is 14", width @ back is 14", sidewalls are 14" on a 45 degree angle to the back. Currently burning 12" to 14" wood, but would like to convert to propane gas logs, what can you suggest?
By Tyler M. - Fireplace Specialist on January 24, 2013

Answer:
Depending on the width of your fireplace in the middle, halfway back from the front, you may be able to fit this log set:

Real Fyre 18" American Oak Vented Propane Gas Logs Set with Safety Pilot Kit

This log set requires 24" of middle width. If you have enough room, this would be a nice vented log set for you. This same log set/burner offers the ability to add a remote-ready pilot kit that can utilize an optional remote control or wall switch. You can see one such example here:

Real Fyre 18" American Oak Vented Propane Gas Logs Set with Variable Flame Automatic Pilot Kit

By John from Northville, MI on December 24, 2013
We have a two sided vented fireplace separating the kitchen and family room. If we installed a vented see thru (two sided) gas log set, would it be required to have glass doors on both sides or is it OK to have doors only on one? What problems may we encounter?
By Collin C. - NFI Master Hearth Professional on December 26, 2013

Answer:
It would be feasible to install glass doors on one or both sides of the fireplace opening, when using vented gas logs. However, I recommend using doors that are not gasketed and would allow airflow to be drawn into the fireplace between the glass panes. Gasketed doors can overheat, causing the glass panes to expand too rapidly and shatter.

By Linda from McCalla, AL on July 16, 2014
I am interested in replacing a fireplace insert with gas logs. We would like to use the gas logs as a heat source - so we are considering the ventless type. Would there be a problem installing these in that we have a chimney with a workable damper?


By eFireplaceStore on July 16, 2014

Answer:
That will not be an issue. We have several vent free fireplace inserts that are designed to install into a masonry or manufactured fireplace. The chassis of the unit is completely sealed, effectively partitioning it off from the chimney flue. A popular model in this category is the Empire Medium Innsbrook Vent-Free Gas Fireplace Insert with Millivolt Controls. When used in a larger space, this insert is an excellent source of supplemental heat and can warm up to 800 square feet of space.

By Carrie from Durham, NC on July 31, 2014
I recently purchased a condo with gas logs in the fireplace. There were no issues when we had an inspection, but as soon as I moved in I could smell gas. I ended up calling the gas company, and they turned the gas off to the logs due to a leak somewhere near the gas logs. I was so excited to be having a fireplace with gas logs, and now I don't know who to contact to get the gas leak fixed or replace them. I guess they are older.

I also am afraid to use them if the leak is fixed due to them not having an automatic on/off switch. Instead you have to light them inside near the logs.
Can you tell me what I need to do? Who fixes the leak?
By eFireplaceStore on August 1, 2014

Answer:
Typically, a local plumbing company with licensed gas fitters on staff would be the best resource to reach out to. In some municipalities, the utility company will also perform in house repairs for a nominal fee.

With it being an older set and your desire to have an automatic pilot assembly, you may have a plumber come out and determine where the leak is first. If it is within the log assembly or supply line, you may have them replace the log set, rather than have the leak fixed. This would take care of both issues at once.

By Ronna from Gilbert, AZ on February 12, 2014
I need gas logs for an outdoor fire pit. The firepit is 36" interior diameter, but the ring is only 24" in diameter and I am not sure what type or size I need. Can you point me in the right direction?
By Collin C. - NFI Master Hearth Professional on February 13, 2014

Answer:
Typically, a log set that will have an assembled diameter around 6 inches greater than the actual fire ring would be ideal. As such, a kit like the Hearth Products Controls 6 Piece Woodland Ceramic Fiber Outdoor Log Set - For Fire Pits and Rings Larger than 24 Inches would suit your needs well. This set is designed to be able to stand up to the elements, without causing paint fade on the logs.

By Dennis Hickman from Kingsport, TN on December 29, 2012
I have an old coal burning fireplace, and it's very shallow (approximately six inches.) I want to convert it to a gas log set, but I'm having trouble finding a set small enough. Is anything made for these small fireplaces?
By Collin C. - NFI Master Hearth Professional on December 31, 2012

Answer:
While we do offer several reduced depth coal and log baskets that are meant for coal burning fireplaces, the fireplace opening must be at least 9 inches deep to accommodate them. A depth of 6 inches is very shallow, even for a coal burning fireplace.

By Jan Willoughby from Cave Creek, AZ on December 29, 2012
I have a wood-burning fireplace that I no longer use. I would like to put in a propane setup with propane outside on patio. My current fireplace is about 36 inches wide by 25 deep. I believe the back width is about 23 inches.
By Collin C. - NFI Master Hearth Professional on December 31, 2012

Answer:
Based on your dimensions, a 20-inch outdoor log set could be used in your fireplace. One popular set is the Real Fyre 20" Post Oak Outdoor Propane Gas Logs Set with Safety Pilot Kit. The log grate and burner assembly is manufactured from durable stainless steel, which will hold up to the elements.

We also offer several other 18- and 20-inch log sets that can work in your opening, should you wish to use a different style. Our complete selection of outdoor logs can be seen here.

By TC from NM on January 15, 2013
I have a prefab Heatilator fireplace that has an outside draw with glass doors. The fans are noisy with a gas lighter. What type of gas logs would you recommend as a replacement for the best heating results?
By Tyler M. - Fireplace Specialist on January 15, 2013

Answer:
For best heating results, we recommend a
ventless gas log set. You would close the damper on your Heatilator and all the heat stays in the room. If you reply with the dimensions of your fireplace (front width, rear width, depth) as well as your fuel type (natural gas or propane), we can make some recommendations.

By AP from Richmond, VA on November 2, 2012
I have been looking for vent-free BIRCH logs that use natural gas but can't find them. Are they available?
By Tyler M. - Fireplace Specialist on November 2, 2012

Answer:
The only birch logs we sell are vented, not ventless. We apologize for this inconvenience.

By Nicole from Boston, MA on November 4, 2013
I have a Monessen model VDY24/18PVP propane gas log set and need a conversion kit to natural gas. Can you recommend which product to purchase?
By Collin C. - NFI Master Hearth Professional on November 6, 2013

Answer:
Per the manufacturer, the design of this burner does not yield itself to gas conversion. As such, the entire burner assembly would have to be replaced to convert to natural gas. We do not list this burner assembly on our site, but it can be ordered. I apologize that there is not a way to convert the existing burner assembly.

By Paul from Washington DC on October 30, 2013
We have a ventless Gas fireplace that still works fine (Low end quality). I would like to upgrade the logs that would have the extra flame (embers) under the logs. I'm not able to find a manufacturer's name. If I take some close up photos would you be able to help? It has a log rack with the gas "pipes" running along the bottom of the rack. The logs are put into place, with the flames coming up between them.
By Collin C. - NFI Master Hearth Professional on October 30, 2013

Answer:
While I may be able to identify the set from photos, I must advise that additional ember material or logs should not be added to the set. Because of the potential danger associated with vent free logs, the manufacturer places the logs in a very specific pattern and only allows a certain amount of supplied ember material to be used. Should you wish to change the appearance of the logs, the entire unit would have to be changed to a different style.

By Trina from Atlanta on December 29, 2012
How do I protect my mantel from the heat rising from the fireplace?
By Collin C. - NFI Master Hearth Professional on December 31, 2012

Answer:
The best way to protect a wooden mantel is by using a fireplace hood. We have several sizes and styles of hoods that can mount according to your needs.

By David from Jackson, MS on November 9, 2012
Can the natural gas source come out of the middle of the floor of the fireplace?
By Collin C. - NFI Master Hearth Professional on November 9, 2012

Answer:
Because the burner pan lays flat upon the fireplace floor, I do not recommend running the gas line in this way, unless the line is against the back wall of the fireplace and out of the way.

By John from Butler, Pennsylvania on January 19, 2014
I would like to install either a gas log set or a gas log fireplace. My question is are you able to roast a hot dog or toast a marshmallow on either of these units? Or does anyone make a dual fuel woodburning/ natural gas unit?
By Collin C. - NFI Master Hearth Professional on January 20, 2014

Answer:
It is not advisable to cook over a decorative gas appliance in this manner, as chemical byproducts are released from the log set and media that can lead to food contamination. While there are wood burning fireplaces that can be retrofitted to gas use, they are not readily interchangeable between fuels.

By Bobbi from Indianapolis, IN on February 13, 2014
I have a remote starter that has worked well, but I just had my propane tank replaced, and now I cannot get my logs to start. They are vented logs. Any ideas?
By Collin C. - NFI Master Hearth Professional on February 14, 2014

Answer:
Are you having difficulty with relighting the pilot light for the set or with operating the set remotely? If the pilot has not been relit after the tank was replaced, it will need to be lit again before moving forward. The only exception is if the set is electronic ignition.

By Vivian from Cleveland, GA on February 13, 2013
I have a Martin Industries gas log heater AU40L/U40T/UF40T, installed around 1997 and has worked wonderfully until recently. Now it emits a gas odor when in use. What's the average life span of these heaters?
By Collin C. - NFI Master Hearth Professional on February 13, 2013

Answer:
Typically, unvented fireplaces and decorative logs will last approximately 20 years when serviced regularly. Buildup of debris in the main burner orifice, dust or debris clogging the air shutter, and perforation of the main burner tube can all cause issues with odors and CO emission. I highly recommend having the unit inspected and serviced if necessary. If any corrosion or damage to the burner is present, the unit will likely need replacement.

By Ralph Gough sr. from Lexington Park, MD on February 13, 2013
Do you have any fire logs where the glass doors can be closed when the fireplace is lit ? Is there an insert with glass where the doors could be closed and heat is still provided?
By Emily on February 13, 2013

Answer:
Yes we do have fireplace inserts with your requests. Please go to the link to view an example of one our units that might work for you. We can help you with a specific fireplace if we have your measurements and gas type.

Napoleon GI3600 Natural Vent Gas Fireplace Insert

By Ricky from St. Louis, MO on December 30, 2012
What is the difference between vented and ventless?
By Magan B. on December 31, 2012

Answer:
The basic principle separating the two types of gas logs is that vented gas logs require some means of venting the combustion by-products and exhaust resulting from the burning of any kind of fuel, and ventless or vent-free gas logs do not.

In practical terms, this means that lots of things (including some heat) go up the chimney or out the vent pipe when using vented gas logs, and almost everything (especially heat) is contained in the home when dealing with vent-free logs.

By Brandon from Gaffney, SC on January 15, 2013
What is a setback or buffer that is referred to when seperating the firebox from the mantle?
By Collin C. - NFI Master Hearth Professional on January 16, 2013

Answer:
Fireboxes require a clearance from the edges of surrounding mantel legs and shelf. Clearances from the surrounding combustible material and how far the material can project from the wall will depend on how far back the firebox is set into the wall. Additional clearances must be observed when installing the unit into a cabinet mantel. It is common to require 3/4 to 1 inch of space for this type of installation.

By Sharon from Marthasville, MO on December 9, 2012
We have a gas (propane) fireplace that is see-thru between our kitchen and living room. When you turn it on, it burns for a little while then starts to go out on the end away from the pilot, then the middle goes out till there is only a third of the burner working. We have had the regulator checked and that is not the problem. Any suggestions?

We have been thinking about getting it replaced with one that has a battery backup for if the electricity goes out, but we don't really know where to start and would like to repair the old one if it is cheep enough to do so.
By Collin C. - NFI Master Hearth Professional on December 10, 2012

Answer:
Per your description, it sounds as if something is causing gas pressure to the main burner to slowly reduce. This could be caused by debris clogging the main burner orifice, low millivoltage from the pilot assembly, or a defect in the valve itself.

When the regulator was checked, was the gas line and orifice checked for debris? Do you notice any change in the pilot light flame size? Can you hear any odd noises coming from the gas line or gas valve?

By dustin from Indianapolis on February 13, 2013
What kind of an energy top damper can I use for gas logs?
By Tyler M. - Fireplace Specialist on February 14, 2013

Answer:
The manufacturer for our chimney top dampers explicitly warns against using them with gas logs. This is because a failure to open could cause carbon monoxide to back up into the house. Moreover, in the case of a gas leak, gas could be trapped in the flue, resulting in an explosion.

By Chip from Middletown, Ohio on April 11, 2014
We have a natural gas fireplace and the set we purchased makes a loud hissing noise from the pilot light. The service guy said" that's normal they all sound like that". Is this true or can we purchase a set of logs that doesn't make the hissing noise.
By Collin C. - NFI Master Hearth Professional on April 11, 2014

Answer:
While some pilot assemblies are louder than others, they are usually not audible more than 5 to 6 feet away from the unit. If the pilot can be heard at this distance, it may require adjustment. Please provide the brand name and model of the log set you purchased. I look forward to assisting you further.

By Jeff from MD on January 16, 2013
Can you convert natural gas logs to propane?
By Kevin E. - Fireplace Specialist on January 16, 2013

Answer:
Indeed, most vented gas logs can be converted from one gas type to another. The required conversion pieces vary with manufacturer and log set size. Vent-free log sets, on the other hand, cannot be converted.

By Linda from Beaumont, Texas on January 16, 2013
I have a natural gas fireplace. I live in SE Texas and don't need to use it as a source of heat for my home. So, with that in mind am I understanding that the "vent" type is best for me? Is this something I can do, are there any special procedures to disconnect the existing gas pipe and connect the one for the gas logs?
By Tyler M. - Fireplace Specialist on January 16, 2013

Answer:
Yes, we would recommend a vented gas log set for the most authentic flames for your application. We do currently have our Real Fyre log sets on sale; please see a couple of our most popular 24" log sets below:

Real Fyre 24" American Oak Vented Natural Gas Logs Set with Variable Flame Automatic Pilot Kit

Real Fyre 24" Coastal Driftwood Vented Natural Gas Logs Set with Variable Flame Automatic Pilot Kit

By Bobbi from Camby, IN on November 24, 2012
I now have a wood burning fireplace that has not been used. I am considering putting in gas logs. I want the real look, but also want efficiency.

I have heard that vent-free logs can produce a kerosene smell. Do the vented logs also produce gas smells? I am very sensitive to smells and don't want to spend a bunch of money and not be able to use the fireplace.
By Collin C. - NFI Master Hearth Professional on November 26, 2012

Answer:
Vented gas logs do not produce a detectable smell; however, they will only offer supplemental heat to the immediate area around the fireplace and are primarily decorative. While high quality vent free log sets produce less of an odor than most sets, individuals with a strong sense of smell will indeed be able to pick up the burnt gas residue in the air. If you are able to detect the smell of a gas range or oven burning, you will likely be able to smell gas logs.

Another option you may not have considered would be a direct vent fireplace insert. These units are completely sealed from the room, drawing combustion air and venting exhaust from the chimney termination. These units offer much greater efficiency when compared to vented logs, but do not have the negative drawbacks to vent free logs.

A good example of this type of unit is the Innsbrook Medium Direct Vent Gas Fireplace Insert. While this type of unit is more costly, its efficiency makes it worth the expense in the long run and can allow you to use the fireplace as a genuine source of heat.

By Randall from Lynch, Kentucky on January 7, 2013
I have a gas fireplace and I need the logs that go inside. Do the logs really make a difference or is it just for looks?

By Chris on January 7, 2013

Answer:
A log set by R.H Peterson will make a difference as the logs themselves are constructed from refractory cement. As the fire is burning the logs will absorb heat to help radiate the heat into the living space while the fire is burning, as well as continue to radiate heat into the living space once the flame is extinguished.

By Anita from Mayfield, KY on December 16, 2013
I have the Monessen gas logs model DEB24. Is there a remote available?
By Collin C. - NFI Master Hearth Professional on December 17, 2013

Answer:
It is possible that the log set can be used with a remote, but it will depend on the rest of the model number. If the full model number is DEB24NM or DEB24PM, it is manual control only. If the number is DEB24NV or DEB24PV, it is a remote ready set. If the set turns out to be remote ready, you could use a basic remote such as the Ambient RCB On/Off Remote Control or a thermostatic model, such as the Ambient RCST Standard Thermostat On/Off Remote Control.

By frank from Pittsburgh, PA on February 14, 2013
My fireplace is 36" at the front, 30" across the back, 26" deep and 26" tall. What size log set should I buy?
By Kevin E. - Fireplace Specialist on February 14, 2013

Answer:
Proper log sizing would depend upon your control preference and gas type. Per your dimensions, you could safely install an 18" or 20" log set with remote control in either natural gas or propane. Or, you could opt for a match light 24" log set in natural gas. Propane does not afford the option for a match light unit.

By Jan from Ponca City, OK on October 26, 2012
I have a gas log that was installed in my living room when I bought this circa 1926 house. When we use the gas log, it sends soot all the way up the front of the mantel and up onto the ceiling!

I've had the chimney guy out, and he said he thinks its vented and that I should replace it with a ventless log. Do you have any thoughts?
By Collin C. - NFI Master Hearth Professional on October 29, 2012

Answer:
While vented logs can indeed produce soot, they should vent any byproducts into the chimney rather than putting the material into the room. Is the chimney itself in good working order and the damper open when the set is in use?

It would certainly be an option to switch to vent-free logs, as they produce very little byproduct while burning. However, the chimney must still be intact and operable for vent-free logs to be used, as some heat will still escape up the flue.

By Chris from NJ on June 28, 2013
What do I need to convert a double sided fireplace to propane and get the same look on both sides?
By Tyler M. - NFI Certified Specialist on June 28, 2013

Answer:
We recommend a see-thru gas log set, which are available in both vented and ventless configurations. Please see our full selection below:

See-Thru Gas Logs

If you prefer, you can reply with your fireplace dimensions and preferences (vented vs. ventless, remote control, etc.), and we will be happy to offer recommendations.

By Vicki from Schaumburg, IL on November 27, 2013
Why would anyone get vented gas logs instead of ventless gas logs? Wouldn't the ventless provide more heat? Is the ventless dangerous? I have a very large family room that is not properly insulated so the main source of heat is our fireplace. We had a gas ignited, wood burning fireplace but converted to a gas only fireplace. It is a rather large fireplace. Would you recommend vented or ventless gas logs?
By Collin C. - NFI Master Hearth Professional on November 27, 2013

Answer:
Vented gas logs are primarily chosen if the look of a real fire is wanted, without the additional heat. Vented sets tend to have a high flame and the logs can be placed at random, giving the look of a real wood fire.

Ventless logs have a lower flame and are very particular about log placement. Thus, they are slightly less realistic. However, in a large room with good air circulation, they are an excellent source of supplemental heat. In smaller rooms, they can only be run for a certain amount of time, as they can deplete oxygen from the air and lead to excess moisture being added to the environment.

By Fausta from CT on September 9, 2013
I have a 2 year old vent free Majestic 38VFH. I use it very little. I found it in the renovated condo when I purchased it, and last spring twice after starting the fire it shut itself off including the pilot. I had a local fireplace vendor come and they tell me I need the main gas valve and the air, oxygen valve replaced and would probably cost me around $700. Does that sound right? Please advise, they are not even sure they can find the parts being an old discontinued model.
By Collin C. - NFI Master Hearth Professional on September 10, 2013

Answer:
While it is possible that both the pilot assembly and the gas valve are defective, it is unlikely. The cost of $700 for the repair also seems a bit excessive. When the service tech arrived, were any adjustments made to the ODS pilot assembly? Often, the assemblies will become dirty and will need a thorough cleaning to generate enough voltage for the unit to remain lit.

By Teresa from Martinsville, VA on January 26, 2013
We have gas logs without a blower. Can a blower be added if not equipped for one?
By Collin C. - NFI Master Hearth Professional on January 28, 2013

Answer:
In most cases, a blower cannot be added to gas logs by themselves. Where the logs installed into a masonry or manufactured fireplace? If they are installed into a manufactured box, does it have louvers on the face? What is the manufacturer name and model number of the box? Please advise at your convenience.

By Carolyn Hawkins from Morehead City, NC on December 1, 2012
We have a prefab wood burning fireplace which is now closed off with the chimney removed. We would like to purchase vent-free gas logs but don't know if our present firebox can still be used. Can vent-free gas logs be used with our present firebox, or should we purchase a vent-free firebox to be used with vent-free gas logs?
By Collin C. - NFI Master Hearth Professional on December 3, 2012

Answer:
Because the chimney has been removed, it will be more cost-effective to replace the existing prefab box with a vent-free firebox. In order for you to use the existing fireplace, the chimney would still need to be intact and in good working order.

By Bobby from Lamar, South Carolina on November 12, 2013
On the Real Fyre 20 inch propane gas log set with an on/off remote pilot, does the remote pilot come already installed on the unit?
By Collin C. - NFI Master Hearth Professional on November 12, 2013

Answer:
The burner and valve assembly for the standard G45 burner are shipped separately of one another and must be assembled in field. Only the ANSI certified G45 or G46 burner systems will come with the valve assembled.

Not sure what the differences are between vented gas logs and vent free gas logs?  Here is a brief explanation of what to consider when purchasing gas logs for your fireplace.

  • Vented Gas Logs – Vented gas logs are to be used with an open chimney flue or damper.  The decorative fire they produce is large and realistic, but does not work as a very efficient heating source, as most of the heat escapes through the chimney.  To produce this realistic flame, the logs also use more gas. 
  • Vent Free Gas Logs – Ventless gas logs do not require a vent, like a chimney, to operate.  This means that most of the heat generated stays in your home, and may actually save you money on your heating bill.  They’re also a much better choice for the environment, because the harmful by products are not released into the atmosphere.  Some even have a thermostat to control the temperature.  However, the fire does not look as real as a vented gas log, and they add moisture to the air.  This can cause mildew if the proper precautions are not taken.  Another major concern is that these logs use oxygen to burn cleanly, and if they are burned for too long without introducing clean air into the room they can pose a danger.  It’s crucial to install a carbon monoxide detector into any room using vent free gas logs.
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