By Al from Visala, CA on March 15, 2013
I need to replace the blower motor for my Majestic Instaflame Model HE30. What can I use?
By Tyler M. - NFI Certified Specialist on March 15, 2013
Per the manufacturer, you can use the Majestic BLOTSC blower
in your HE30 model. You will need to remove the air/blower shield from the unit and transfer it to your existing mounting brackets for installation.
By Stacey from Coopersburg PA on March 15, 2013
I am planning on buying a wood stove and was told that I should buy fire board to put on the ceiling above the wood stove. Where can I get this?
By Collin C. - NFI Master Hearth Professional on March 15, 2013
If you are installing a stove closer than the manufacturer requirements to the ceiling, a heat resistant wall board will indeed be needed. The product we offer for this purpose is the SBI Micore-300 Mineral Fiber Board - Pack of Four
. This material is much like standard drywall, but has an R value of 1.04 per 1/2 inch sheet.
By Jim from Troy, MT on April 20, 2013
I am looking for a wood burning fireplace with built in propane starter. Do you have one?
By Collin C. - NFI Master Hearth Professional on April 22, 2013
Answer:While we do not carry a wood burning fireplace that has a propane lighter as standard, almost all wood burning models that we carry will allow for the installation of a gas line and log lighter.
By Dave from Vinton, Iowa on March 2, 2014
Is there such a thing as an LP fireplace that we can also burn wood in? We have a LP fireplace now that is built into a wall, but it leaks heat to the outdoors. We would like to replace it with a fire place that can burn LP or wood. Can you help?
By Tyler M. - NFI Certified Specialist on March 3, 2014
Answer:There is no such fireplace on the market that allows you to burn wood and LP interchangeably. The only way to achieve the capability to burn gas or wood would be to purchase a woodburning fireplace and install a propane gas log set. To burn wood, however, you would have to completely uninstall the log set and burner.
By Sam from Erwin, TN on February 18, 2014
I need a rear direct vent 36" fireplace with ceramic glass, zero clearance, maybe a remote control and blower, with louvers, operates with propane gas and can operate when power is out. Side question: are the blowers on a thermostat controlled or not?
By Tyler M. - NFI Certified Specialist on February 18, 2014
We offer one direct vent fireplace that fits your criteria. However, the optional blower will need electricity to operate. Though the blower is indeed turned on via a thermodisc (temperature switch), the motor needs 110/120 volts to run. Please see below:
(Pictured with optional bay window front; the fireplace comes standard with the louvers chosen in the drop-down menu below the pricing information.)
We have several other 36" and larger direct vent units that fill all your criteria with the exception of having a rear-vent configuration. These models all require top-venting, but you can use a 90-degree elbow or turn flex pipe out horizontally after a short vertical rise. Please let us know if you are interested in seeing some of these other models.
By Martha on November 9, 2012
I ordered two fireplaces from you. I would like to know if I can cover the black mortal part around the opening with concrete board and then marble. My mantles are formal and I just don't want all that metal showing on the face of the fireplace.
on November 9, 2012
Answer:Because both of these units are smooth faced and do not require this metal to be uncovered, it is certainly possible to install a decorative marble surround over the facades.
Please let me know if I can assist you in any other way.
By Elizabeth on November 9, 2012
We are currently building a house where we are have an exterior chimney that will be wood construction with stone veneer. We would like to install a standard wood burning fireplace, and were considering the FMI craftsman 42". I have a few questions:
1. Installing the chimney, fan, and flu pipe: is that something that we tackle on our own? (I'd say we are above average on the homeowner handiness scale.)
2. We plan to use the fireplace mostly for looks, but would like to be able to use it when the power is off. Is there any fan available for a standard fireplace that works off the heat alone, or is there a better fireplace for these purposes?
on November 9, 2012
When considering installation of the FMI Craftsman 42" wood burning fireplace, we recommend you check out the full owner's manual:
FMI Craftsman 42" Manual
If you believe the installation guidelines as explained within that manual are within your capability, then you can certainly install this unit and chimney. However, please note that it is always recommended to have a professional install any fireplace and/or chimney system. If you need help finding someone in your area, please visit the National Fireplace Institute's website (www.NFICertified.org).
Unfortunately, the blowers that are compatible with the 42" Craftsman do require electricity and there are no alternative options. For what you are looking for, the 42" Craftsman is a solid choice.
Please let us know if you have any additional questions.
By Janet on November 9, 2012
I haven't been able to find a replacement panel for my fireplace. It is a Vermont Castings Majestic and the back panel is gone (crumbled). Size before bevel (as measured before removal) was 27" by 29". What should I do?
on November 9, 2012
Answer:Please reply with the model number of your Vermont Castings unit, and we will be happy to check availability on a replacement rear panel for you. We look forward to your response.
By Darrel on November 9, 2012
What is the difference between direct vent and gravity vent for an Empire wall furnace?
on November 9, 2012
Answer:Gravity vented furnaces utilize a typical type B-venting system to draft to the outdoors, which is usually ovalized on the flue outlet to allow installation in a wall cavity. It will then transition to a round vent, which will pass through the roof decking to it's termination. It is important to note that these systems use air from within the home for combustion.
Direct vent furnaces will vent horizontally through the wall of the home, and as such must be installed on an outside wall. These units are completely sealed and draw their air from outside. This is a more efficient design and these units offer better heating capacity. However, the outside wall mounting location can be difficult to work around.
By Susan on November 9, 2012
Would you please clarify the allowed clearances for this gas insert? It is installed into an existing wood fireplace that is completely surrounded by brick. We want to build a wood mantel that will sit on top of the brick and butt up to the stove face frame. Is this a doable endeavor?
on November 9, 2012
Unfortunately, some changes would have to be made to the mantel. The legs of the unit are fine. You can place combustibles right up to the sides of the insert surround. The problem arises with the breastboard of the mantel. These direct vent inserts can have a combustible mantel. However, they do require a minimum of 11" of non-combustible material above the insert. This would be measured up from the top edge of the insert itself not from the metal surround. This requirement is shown on page 8 of the below manual.
Innsbrook Installation manual
Above the 11" clear area, the allowable projection of the mantel is listed on a sliding scale. Beginning at the 11" mark, the allowable projection is only 1 3/4". However, across a lineal gain of 12", the mantel can reach an overall projection of 10". A shelf with projection of 12" could top off the mantel. Again, these specs can be found on page 8 of the above manual.
By Steve from Cleveland, Ohio 44141 on January 29, 2013
I am looking to replace an old framed in wood burning fireplace as part of a renovation and am interested in your Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace. Questions are: is this a do it yourself type installation or do you have a list of installers to do the work for me? There is an existing chimney with pipe for the current fireplace, can this be reused or would it have to replaced / lined?
By Tyler M. - Fireplace Specialist on January 29, 2013
We do recommend having a professional install the
Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace
. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified installer in your area. Their website is www.nficertified.org. Once there, just click on the "Public" link on the right hand side and enter your zip code.
The Monaco requires 6" inner diameter double- or triple-wall class A chimney pipe. The list of approved chimney systems can be found on on page 33 of the owner's manual
. We recommend the 6" DuraTech double-wall pipe, which we also carry.
By Jeremy from MA on January 31, 2014
I have an older wood burning Majestic fireplace, probably from the later '90's, and would like to replace the inserts. I've tried to search on the model # and can't seem to find what I'm looking for. The model number isn't matching up with anything. Attaching a picture of the fireplace and of the model tag. The model appears to be BI836 or something like that.
By Collin C. - NFI Master Hearth Professional on February 3, 2014
Per the manufacturer, the original panels for this unit are no longer produced. However, we do offer universal refractory panels that can be cut to fit. To replace both sides and the back panel, the larger kit will be needed. The item is the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2
. These universal panels can be cut to size by using a tile saw or a circular saw equipped with a masonry blade. I am very sorry that I cannot procure the originals.
By Shashi from California on December 6, 2013
I have seen a fireplace with flames coming from a sand and gravel/glass pebble bed instead of logs. What are these types of fireplaces called, and do you have one for sale?
By Tyler M. - NFI Certified Specialist on December 6, 2013
By Tom from Willoughby, Ohio on October 16, 2013
The dimensions I have are as follows:
Rear width = 30"
Front width = 20"
Depth = 14"
I need a vented, natural gas, indoor, and electronic pilot. What are your recommendations?
By Chris on October 16, 2013
By Geneva from Kentucky on November 8, 2013
My husband and I live in a manufactured home that has a wood burning (vented) fireplace. We would like to use the "gel can" fuel to just create the ambiance of a fire without the wood, heat, etc. Can we use the gel fuel in our vented fireplace?
By Collin C. - NFI Master Hearth Professional on November 8, 2013
Answer:Certainly. Gel fuel containers are not required to be vented. As such, a gel fuel tray could be installed into your existing wood burning unit without a problem.
By Pamela from Bear, DE on December 5, 2012
The glass door on my fireplace needs to be replaced. Now cold air escapes into my room. What's the most cost-efficient way to replace it?
By Collin C. - NFI Master Hearth Professional on December 5, 2012
Answer:Replacement of the door assembly will depend on the type of fireplace that you have. Do you have a true masonry fireplace with a surface mounted door assembly, or a manufactured fireplace with a bifold door assembly?
By Michael from Boone, NC on July 11, 2013
Is there a woodburning fireplace insert that uses direct venting?
By Collin C. - NFI Master Hearth Professional on July 11, 2013
Answer:While there are some fireplace inserts on the market that can use some outside air for combustion, I am not aware of a unit that is truly direct vented and can allow for no inside combustion air to be used. These units must all be vented vertically as well. Because of limitations with efficiency and necessary draft, direct venting will likely always be isolated to gas and pellet burning fireplaces and inserts.
By Steven from Colorado Springs, CO on January 22, 2013
I'm looking for a gas, 60", see-thru (double sided) fireplace unit. We plan to stone an arch above. Can you help?
By Tyler M. - Fireplace Specialist on January 22, 2013
By Vicki from New York on March 20, 2014
Are there dual gas/ wood fireplaces?
By Collin C. - NFI Master Hearth Professional on March 20, 2014
Answer:As of now, there are not any units produced that are able to be quickly switched between fuels. There are prefabricated wood burning fireplaces that have provisions for gas logs or fire glass sets to be installed, but they are not designed to be quickly switched back to a wood burning application. The fuel types are simply too different.
By Pumpkin from Chicago, IL on April 4, 2014
We are moving into a new house and it does not have a fireplace. How hard is it to run a line for a gas fireplace if there is not one in the room yet? Is it very expensive to do so? (we would need a professional as we are inept at this kind of thing.)
By Tyler M. - NFI Certified Specialist on April 4, 2014
Answer:As you are in Chicago, we would imagine that you have a natural gas supply already run to the home. As such, it should not be overly expensive to run a supply line to the proposed fireplace's installation site. We recommend contacting local plumbers to get quotes for such a job to get a ballpark estimate on costs.
By Anita from Tulsa, OK on February 20, 2013
Are there wood-burning fireplaces that you can vent out your roof like an old pot belly stove?
By Tyler M. - Fireplace Specialist on February 20, 2013
By Bon from Fairview, OK on May 22, 2013
How do I measure to install a gas log system in my fireplace?
By Collin C. - NFI Master Hearth Professional on May 22, 2013
Answer:In order to size up the proper log set for your needs, we will need the following dimensions:
Front opening width
Rear opening width
Height (at front of opening)
These measurements will give all the information needed for the properly sized log set.
By Tila from CO on July 13, 2013
Do you have an infrared fireplace that runs on propane?
By Tyler M. - NFI Certified Specialist on July 15, 2013
By Dustin from Flomaton, Alabama on January 22, 2013
I live in an older Victorian style home. I removed an old natural gas heater from the fire place. The fireplace measurements are 31-1/4" high and 26-1/4" wide. There is a natural gas pipe in the center of the floor just 8" which prevents me from using the entire depth of the fireplace. Do you have anything that can accommodate my needs even if it extends out from from the front of the fireplace?
By Collin C. - NFI Master Hearth Professional on January 23, 2013
By Phil from South Carolina on February 22, 2014
I have an Empire ventless 32" and it works great, so why upon starting do we get an odor? It's been used for 3 months.
By Collin C. - NFI Master Hearth Professional on February 24, 2014
Answer:During the brief period between gas flow to the burner and actual ignition, some residual gas odorant will be released into the room. There is also a brief period of partial combustion, but the smell should dissipate a few minutes after initial ignition of the unit. If the smell persists for longer, there may be an issue with the air adjustment to the unit or there could be debris blowing the air shutter.
By dee from Valparaiso, IN on December 7, 2012
I have a Majestic direct vent gas fireplace that lets in so much cold air I have to cover the glass cover of the fireplace with pillows. What might be the possible solution? Or what is the problem? The model number is G336N.
By Collin C. - NFI Master Hearth Professional on December 10, 2012
Answer:If the fireplace is vented horizontally and has a short run to the outside wall, the firebox can indeed become cold and radiate some cold air to the room. However, if the glass is not sealed properly, some cold air can leak inside as well.
Are you able to feel any cold air leaking from around the frame of the glass? If you are unable to tell, a good way to check is to use a lighter or match. After lighting the match, slowly move around the perimeter of the glass to see if the flame is disturbed by a draft of cold air. If you do find an air leak, inspect the gasket by removing the glass door. The gasket will need replacement if it is crushed or damaged. If the gasket appears fine, the door may just need to be re-seated and tightened down again.
By Sharon from Canoga Park, CA on April 9, 2013
I just had a gas line put in my fireplace, that included a tube with holes where the fire comes out. What what kind of logs do I buy?
By Tyler M. - NFI Certified Specialist on April 10, 2013
Answer:It appears that you have a log lighter, not a gas burner. Log lighters use gas to assist in burning real wood logs, whereas a gas burner would use a ceramic or refractory log set.
By xjmllc from Cleveland, Ohio on February 12, 2013
I have some concerns about vent-free fireplaces. Is it possible to put vent free logs in a direct vent firebox? I would feel more comfortable with a bit of outside air and I like an open front fireplace.
By Tyler M. - Fireplace Specialist on February 12, 2013
Answer:No, vent-free logs cannot be installed inside a direct vent fireplace. Direct vent models must use the log set/burner assembly that comes included, as the sealed combustion chamber is tested and engineered only for that set-up.
By Hal Jones from Alabama on November 8, 2012
What is the name of the old-type fireplaces that look like a funnel turned upside down? They were popular back in the 70's.
By Tyler M. - Fireplace Specialist on November 8, 2012
Answer:I believe you are referring to Malm fireplaces. Unfortunately, we do not offer any models similar to those.
By Arthur from CA on August 21, 2013
I'm looking for a fireplace for my living room that is 75" - 90" wide. Do you know of any options?
By Tyler M. - NFI Certified Specialist on August 22, 2013
By Sara from TX on March 8, 2014
I am looking for a round fireplace hood that sits in the middle of a room.
By Kevin E. - NFI Certified Specialist on March 9, 2014
Answer:We unfortunately only offer fireplace hoods that can accommodate a flat, single side of a fireplace. A round hood would need to be custom fabricated by a local machinist.
By Tina Prunty from Montana on December 8, 2012
I'm looking for a dual wood/gas fireplace. Do you carry this type of fireplace?
By Collin C. - NFI Master Hearth Professional on December 10, 2012
Answer:We do offer several wood burning fireplaces that are equipped with gas line "knockouts." This would allow you to route a gas line into the unit and utilize a log lighter or gas log burner.
By Santella Rogers from Wakefield, RI on February 23, 2013
In the brochure you have Castlemore Cast Iron Stove, but online we can find no mention of them.
By Collin C. - NFI Master Hearth Professional on February 25, 2013
I apologize for the difficulty in locating this stove. We do indeed carry this model, which can be seen here
By Willie from Philadelphia, PA on January 15, 2013
We have gas freestanding fireplace, what are the items needed for a gas freestanding fireplace?
By Tyler M. - Fireplace Specialist on January 15, 2013
Answer:You will need the appropriate venting components for your stove, which will either be B-Vent pipe or direct vent pipe. Please reply with the manufacturer and model number of your stove and we can provide additional information regarding what is required for your unit.
By Toni from Los Angeles, CA on October 3, 2013
We want to buy a bigger double sided fireplace that will have a gas log insert. We want the pretty colorful glass (sand-gravel) pieces in the bottom. Can a fireplace like this take wood logs too, if we choose at some point to burn wood?
By Collin C. - NFI Master Hearth Professional on October 3, 2013
Answer:It is indeed possible to use a wood burning fireplace that can be retrofitted with glass, then used again as a wood burning unit if you like.
By Joe Chartrand from Wilton, NY on January 6, 2013
I am replacing a 36-inch gas fireplace, which is a very cheap-looking builders model, made by Superior. I am going to replace it with another 36-inch model, but I want one which is more realistic in flame, nice log set, deeper box, et ceterea.
Can you recommend some nice models? I want a direct vent; my current model vents in back, but I believe a top-vent model will work also.
By Collin C. - NFI Master Hearth Professional on January 7, 2013
By Niki from Tulsa, OK on September 25, 2013
Can a fireplace be installed in an existing home?
By Tyler M. - NFI Certified Specialist on September 26, 2013
Yes, all of our fireplaces in this category are able to be installed in an existing home. Most models, of course, require their own manufactured chimney that must also be installed, so picking out the right type of fireplace and venting components can be a considerable task for a retrofit. However, installation of gas fireplaces--particularly direct vent fireplaces
and vent-free fireplaces
--is considerably more feasible for existing home installations. For more information, please see our Gas Fireplace and Stove Buying Guide
By Erin from Colorado on February 13, 2014
I am looking for a double sided ventless fireplace with either natural gas or propane. This would be double sided from a bedroom to a bathroom and because it is a bedroom, I need a unit with only 10,000 BTU's (I believe). This bedroom/bathroom need heat, so I am hoping that will be enough to heat. Can you recommend a unit for me? Is this even an option?
By Collin C. - NFI Master Hearth Professional on February 13, 2014
Answer:Unfortunately, I am not aware of a see through version of vent free fireplace in production that meets the 10k BTU limit. Because the 10k BTU models have a very low flame, a see through version is likely not to be made, as the flame would be even smaller.
We do offer direct vent see through units that are able to be vented vertically and horizontally, if there is a wall enclosure that will be able to conceal the vent pipe above or to the side of the unit.
By Joe from OH on May 3, 2013
Do you have a pain that I can use on a cook top?
By Collin C. - NFI Master Hearth Professional on May 3, 2013
Answer:Unfortunately, we do not offer a high heat paint that is designed to paint a cook top. High temperature enamel that is specifically designed for close contact to food must be used. This appliance enamel can usually be purchased at specialty paint stores and some home improvement stores. I apologize that we do not offer this product.
By Juan from Orlando, FL on January 5, 2014
Can you have a fireplace that is wood burning and gas burning? If so, how does it work?
By Tyler M. - NFI Certified Specialist on January 6, 2014
Many of our woodburning fireplaces
are able to accept an incoming gas line for a log lighter or a gas log burner. Please let us know if you have questions about any specific model and we can advise further.
By David from Glen rose, Texas on January 5, 2014
I have a gas fireplace and want to convert it to wood burning or put an insert in. What are my options?
By Tyler M. - NFI Certified Specialist on January 6, 2014
Your entire fireplace would need to be removed, as a woodburning insert needs to be installed inside a pre-existing solid fuel fireplace. However, once removed, you can install any appropriately-sized zero-clearance woodburning fireplace
. Please note, all of those models will require a new dedicated class A chimney system.
By Sam from TX on July 22, 2013
I need to replace a number of these in my fireplace. What are they called?
By Collin C. - NFI Master Hearth Professional on July 23, 2013
Answer:These items are known as firebrick, although the size of the brick in your fireplace is not common and almost appears to be more of a tile. They appear to be perfectly square.
By hector from Hartford, CT on December 1, 2012
I have a brand new porcelain gas fireplace. What is porcelain gas? How does it work?
By Collin C. - NFI Master Hearth Professional on December 3, 2012
Answer:Porcelain does not refer to the type of gas, but rather the type of material the fireplace or burner assembly is finished in. Most gas units come set up to operate on either natural gas or propane.
By Connie from Los Angeles on December 10, 2012
We are in the process of remodeling our home and I am a bit confused regarding the differences between a fireplace and a fireplace insert. We have a chimney that will lead to the outside and our architect has indicated that we should purchase a gas operated firebox. Should I be looking into purchasing a fireplace or a fireplace insert? And should it be a b- or d-vent? We live in Southern California, so we will only be using the fireplace for decorative purposes and not really to heat up the house.
By Tyler M. - Fireplace Specialist on December 10, 2012
If you will be installing inside an existing fireplace, you will need a fireplace insert. If you currently have no fireplace, you will need a zero-clearance fireplace. It sounds like your best bet would be a direct vent fireplace, of which you can run the direct vent pipe up your existing chimney. The outer diameter of these pipes is usually 7" or 8", and it would need to run from the top of the fireplace up the chimney over the roof, but it could also be turned horizontally and terminated on an exterior wall.
For more information, please see the following articles:
Gas Fireplace and Stove Buying Guide
Fireplace Insert Buying Guide
By Christi from Little Rock, AR on April 15, 2013
We want a wood burning, efficient, modern styled, circulating, zero-clearance insert that we could install in a left corner and could be circulated through our air conditioning system. We want to heat our 3500 sf house.
By Chris on April 15, 2013
By Tom from Maryland on November 17, 2013
I have a Temco fireplace, model number TCH4429. I am looking for a replacement grate. The tag on the fireplace says I should use Temco number M69634-M. I am also looking for a replacement brick back (it is whitish in color with a running bond pattern). Are these replacement parts available?
By Tyler M. - NFI Certified Specialist on November 18, 2013
No; Temco has gone out of business so these parts are no longer available. You can check for a grate in our Fireplace Grates
section, and we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:
One 24"h x 28"w Panel
Two 24" h x 40"w Panels
These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.
By Gus from Hollister Ca on January 8, 2013
I'm looking for a replacement Blower System or motor and cage for a Majestic WARMMAJIC ii 42 heat-circulating fireplace. What would you recommend?
By Tyler M. - Fireplace Specialist on January 8, 2013
Answer:Unfortunately, the blower model for your Majestic fireplace was discontinued about five years ago and there is no replacement available. We apologize for this inconvenience.
By Linda from Allentown, PA on October 27, 2012
I'm interested in freestanding vent-tree indoor fireplaces, natural gas, that come complete with cabinet. Yet I can't figure out how to just print out those omitting inserts for existing fireplaces.
By Tyler M. - Fireplace Specialist on October 29, 2012
The only line of vent-free fireplaces we carry that come complete with a mantel (as one item) are the 26" Vail Special Edition
line. We have other models, like the Napoleon GVF36
, that have accompanying mantels that are custom-made for that model, like this
. There are other mantel styles and sizes available as well.
By Dan from Denver on December 20, 2012
I have a wooden fireplace built into the wall in my house. It has glass doors but the hanging mesh screen is missing (although the rod for it is still attached inside the upper rim of the fireplace frame.) I measured the width and height and it looks like a 30" width x 20" height hanging fireplace screen would fit perfectly, but that is leaving no room for slack. What would you recommend?
By Collin C. - NFI Master Hearth Professional on December 21, 2012
Based on your measurements, the best replacement screen assembly for your needs will be the Cascade Black Fireplace Mesh Panel Replacement Kit - 24 Inch x 19.5 Inch
. The assembly includes a pair of 24 inch screens which will allow you to fully cover the opening and will allow slack for draping of the panels. They are also just short enough to keep them from dragging.