By Al from Visala, CA on March 15, 2013
I need to replace the blower motor for my Majestic Instaflame Model HE30. What can I use?
By Tyler M. - NFI Certified Specialist on March 15, 2013
Per the manufacturer, you can use the Majestic BLOTSC blower
in your HE30 model. You will need to remove the air/blower shield from the unit and transfer it to your existing mounting brackets for installation.
By Stacey from Coopersburg PA on March 15, 2013
I am planning on buying a wood stove and was told that I should buy fire board to put on the ceiling above the wood stove. Where can I get this?
By Collin C. - NFI Master Hearth Professional on March 15, 2013
If you are installing a stove closer than the manufacturer requirements to the ceiling, a heat resistant wall board will indeed be needed. The product we offer for this purpose is the SBI Micore-300 Mineral Fiber Board - Pack of Four
. This material is much like standard drywall, but has an R value of 1.04 per 1/2 inch sheet.
By John from Michigan on December 14, 2016
What is the total for a Kozy Heat Bayport 36" log Gas Fireplace PG with electronic Ignition Pilot System?
By Brennan W. on December 14, 2016
Answer:Unfortunately, as we are not a Kozy Heat dealer, we do not have access to this unit. We apologize for any inconvenience.
By Dale from Black Mountain, NC on May 27, 2014
I am confused. We want a Victorian or early American cast iron look on a large corner fireplace.
Particulars: New construction corner of a large living room, 42", Propane, direct vent.
What I don't understand is do I buy a separate firebox, log set, and surround, or do I buy a firebox / log set / surround as a package, or what?
Also, the term "insert" gets used by different sites to mean either a unit inserted into an existing box, or an entire new unit. How do I get started?
By eFireplaceStore on May 28, 2014
Answer:I will be happy to assist you further. The term "insert" is indeed a commonly misused title. In your case, you are looking for a complete prefabricated fireplace. Most direct vent units will come complete with a built in burner and log set, although a few models offer modular burner and log assemblies that allow you to change the appearance.
To achieve the look you are going for, a facade or surround is usually added to change the appearance of the unit. For my reference, have you found any photos during your search that give an idea of what you are looking for? If so, may I please have you forward them to me? I can then search my inventory to see what may work. Also, do you plan on venting the fireplace vertically through the roof or will it be against an outside wall and vented horizontally?
By Jim from Troy, MT on April 20, 2013
I am looking for a wood burning fireplace with built in propane starter. Do you have one?
By Collin C. - NFI Master Hearth Professional on April 22, 2013
Answer:While we do not carry a wood burning fireplace that has a propane lighter as standard, almost all wood burning models that we carry will allow for the installation of a gas line and log lighter.
By Dave from Vinton, Iowa on March 2, 2014
Is there such a thing as an LP fireplace that we can also burn wood in? We have a LP fireplace now that is built into a wall, but it leaks heat to the outdoors. We would like to replace it with a fire place that can burn LP or wood. Can you help?
By Tyler M. - NFI Certified Specialist on March 3, 2014
Answer:There is no such fireplace on the market that allows you to burn wood and LP interchangeably. The only way to achieve the capability to burn gas or wood would be to purchase a woodburning fireplace and install a propane gas log set. To burn wood, however, you would have to completely uninstall the log set and burner.
By Tim from FL on October 5, 2016
Do you offer a see-through fireplace that burns gas and wood (dual fuel)?
By Brennan W. on October 5, 2016
Answer:Unfortunately, we do not.
By Chaz from Wadsworth, IL on June 9, 2015
We ordered a Napoleon H30F Ascent Builder Series 30" Direct Vent Fireplace, model number NPL-B30NTR, and we need a remote control for it. Which remote should I order?
By Brennan W. on June 9, 2015
By Martha on November 9, 2012
I ordered two fireplaces from you. I would like to know if I can cover the black mortal part around the opening with concrete board and then marble. My mantles are formal and I just don't want all that metal showing on the face of the fireplace.
on November 9, 2012
Answer:Because both of these units are smooth faced and do not require this metal to be uncovered, it is certainly possible to install a decorative marble surround over the facades.
Please let me know if I can assist you in any other way.
By Elizabeth on November 9, 2012
We are currently building a house where we are have an exterior chimney that will be wood construction with stone veneer. We would like to install a standard wood burning fireplace, and were considering the FMI craftsman 42". I have a few questions:
1. Installing the chimney, fan, and flu pipe: is that something that we tackle on our own? (I'd say we are above average on the homeowner handiness scale.)
2. We plan to use the fireplace mostly for looks, but would like to be able to use it when the power is off. Is there any fan available for a standard fireplace that works off the heat alone, or is there a better fireplace for these purposes?
on November 9, 2012
When considering installation of the FMI Craftsman 42" wood burning fireplace, we recommend you check out the full owner's manual:
FMI Craftsman 42" Manual
If you believe the installation guidelines as explained within that manual are within your capability, then you can certainly install this unit and chimney. However, please note that it is always recommended to have a professional install any fireplace and/or chimney system. If you need help finding someone in your area, please visit the National Fireplace Institute's website (www.NFICertified.org).
Unfortunately, the blowers that are compatible with the 42" Craftsman do require electricity and there are no alternative options. For what you are looking for, the 42" Craftsman is a solid choice.
Please let us know if you have any additional questions.
By Janet on November 9, 2012
I haven't been able to find a replacement panel for my fireplace. It is a Vermont Castings Majestic and the back panel is gone (crumbled). Size before bevel (as measured before removal) was 27" by 29". What should I do?
on November 9, 2012
Answer:Please reply with the model number of your Vermont Castings unit, and we will be happy to check availability on a replacement rear panel for you. We look forward to your response.
By Darrel on November 9, 2012
What is the difference between direct vent and gravity vent for an Empire wall furnace?
on November 9, 2012
Answer:Gravity vented furnaces utilize a typical type B-venting system to draft to the outdoors, which is usually ovalized on the flue outlet to allow installation in a wall cavity. It will then transition to a round vent, which will pass through the roof decking to it's termination. It is important to note that these systems use air from within the home for combustion.
Direct vent furnaces will vent horizontally through the wall of the home, and as such must be installed on an outside wall. These units are completely sealed and draw their air from outside. This is a more efficient design and these units offer better heating capacity. However, the outside wall mounting location can be difficult to work around.
By Susan on November 9, 2012
Would you please clarify the allowed clearances for this gas insert? It is installed into an existing wood fireplace that is completely surrounded by brick. We want to build a wood mantel that will sit on top of the brick and butt up to the stove face frame. Is this a doable endeavor?
on November 9, 2012
Unfortunately, some changes would have to be made to the mantel. The legs of the unit are fine. You can place combustibles right up to the sides of the insert surround. The problem arises with the breastboard of the mantel. These direct vent inserts can have a combustible mantel. However, they do require a minimum of 11" of non-combustible material above the insert. This would be measured up from the top edge of the insert itself not from the metal surround. This requirement is shown on page 8 of the below manual.
Innsbrook Installation manual
Above the 11" clear area, the allowable projection of the mantel is listed on a sliding scale. Beginning at the 11" mark, the allowable projection is only 1 3/4". However, across a lineal gain of 12", the mantel can reach an overall projection of 10". A shelf with projection of 12" could top off the mantel. Again, these specs can be found on page 8 of the above manual.
By Jeremy from MA on January 31, 2014
I have an older wood burning Majestic fireplace, probably from the later '90's, and would like to replace the inserts. I've tried to search on the model # and can't seem to find what I'm looking for. The model number isn't matching up with anything. Attaching a picture of the fireplace and of the model tag. The model appears to be BI836 or something like that.
By Collin C. - NFI Master Hearth Professional on February 3, 2014
Per the manufacturer, the original panels for this unit are no longer produced. However, we do offer universal refractory panels that can be cut to fit. To replace both sides and the back panel, the larger kit will be needed. The item is the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2
. These universal panels can be cut to size by using a tile saw or a circular saw equipped with a masonry blade. I am very sorry that I cannot procure the originals.
By Shashi from California on December 6, 2013
I have seen a fireplace with flames coming from a sand and gravel/glass pebble bed instead of logs. What are these types of fireplaces called, and do you have one for sale?
By Tyler M. - NFI Certified Specialist on December 6, 2013
By Tom from Willoughby, Ohio on October 16, 2013
The dimensions I have are as follows:
Rear width = 30"
Front width = 20"
Depth = 14"
I need a vented, natural gas, indoor, and electronic pilot. What are your recommendations?
By Chris on October 16, 2013
By Geneva from Kentucky on November 8, 2013
My husband and I live in a manufactured home that has a wood burning (vented) fireplace. We would like to use the "gel can" fuel to just create the ambiance of a fire without the wood, heat, etc. Can we use the gel fuel in our vented fireplace?
By Collin C. - NFI Master Hearth Professional on November 8, 2013
Answer:Certainly. Gel fuel containers are not required to be vented. As such, a gel fuel tray could be installed into your existing wood burning unit without a problem.
By Pamela from Bear, DE on December 5, 2012
The glass door on my fireplace needs to be replaced. Now cold air escapes into my room. What's the most cost-efficient way to replace it?
By Collin C. - NFI Master Hearth Professional on December 5, 2012
Answer:Replacement of the door assembly will depend on the type of fireplace that you have. Do you have a true masonry fireplace with a surface mounted door assembly, or a manufactured fireplace with a bifold door assembly?
By Paul from Pittsburgh, PA on December 27, 2014
I would like to install a wood burning fireplace insert into an existing fireplace. How big of a hearth do I need to be safe? I have a brick course in front of the fireplace and then wood floors beyond that. Would I need a fireproof hearth rug to make sure that my floors are not burned?
By eFireplaceStore on December 29, 2014
Answer:Wood burning fireplace inserts are sealed and generally do not require a hearth extension. However, it is not a bad idea to install one in front of a insert to protect sensitive hardwood floors from the drying effect of the heat.
By Trudy from Rifle, CO on August 12, 2015
Are your EPA fireplaces certified for EPA Phase 2 emissions?
By Will M. on August 13, 2015
By Robin from Newburyport, Massachusetts on December 21, 2016
I am taking down a wall and would like to put a see thru fireplace in. Do you have any that are narrow? The ones I see are mostly 24". If possible, is there a gas one that could be side vented thru the wall, or maybe a ventless option?
By Brennan W. on December 21, 2016
We carry a vent free see through unit that has a framing depth of 12 3/8". It can be found here
By Michael from Boone, NC on July 11, 2013
Is there a woodburning fireplace insert that uses direct venting?
By Collin C. - NFI Master Hearth Professional on July 11, 2013
Answer:While there are some fireplace inserts on the market that can use some outside air for combustion, I am not aware of a unit that is truly direct vented and can allow for no inside combustion air to be used. These units must all be vented vertically as well. Because of limitations with efficiency and necessary draft, direct venting will likely always be isolated to gas and pellet burning fireplaces and inserts.
By Stephen Hays from New York City, New York on December 1, 2016
I'm looking for a gel fireplace that is freestanding. I would like it to looks like a wood burning stove or pot belly w/ glass with cast iron feel and legs. Is there anything like that in the market or can i get a gas stove and just use it w/ gels?
By Brennan W. on December 1, 2016
Answer:Unfortunately, we do not have any units that would work for this. We apologize for any inconvenience.
By Vicki from New York on March 20, 2014
Are there dual gas/ wood fireplaces?
By Collin C. - NFI Master Hearth Professional on March 20, 2014
Answer:As of now, there are not any units produced that are able to be quickly switched between fuels. There are prefabricated wood burning fireplaces that have provisions for gas logs or fire glass sets to be installed, but they are not designed to be quickly switched back to a wood burning application. The fuel types are simply too different.
By Ann from Stony Point, New York on August 13, 2014
Do any of the inserts come in brown? I need a porcelain brown color. Can you help me find that?
By Tyler M. on August 13, 2014
By Pumpkin from Chicago, IL on April 4, 2014
We are moving into a new house and it does not have a fireplace. How hard is it to run a line for a gas fireplace if there is not one in the room yet? Is it very expensive to do so? (we would need a professional as we are inept at this kind of thing.)
By Tyler M. - NFI Certified Specialist on April 4, 2014
Answer:As you are in Chicago, we would imagine that you have a natural gas supply already run to the home. As such, it should not be overly expensive to run a supply line to the proposed fireplace's installation site. We recommend contacting local plumbers to get quotes for such a job to get a ballpark estimate on costs.
By Anita from Tulsa, OK on February 20, 2013
Are there wood-burning fireplaces that you can vent out your roof like an old pot belly stove?
By Tyler M. - Fireplace Specialist on February 20, 2013
By Steven from Ann Arbor, MI on March 14, 2016
I am looking at purchasing a Majestic SB80 wood burning fireplace. What is the recommended chimney pipe for this fireplace?
By Kelsey C. on March 14, 2016
Answer:This chimney uses Majestic SL1106 Chimney Section - 11 Inch Diameter.
By Mel from Smithfield, VA on November 14, 2016
I want to add a fireplace to our family room that is capable of burning wood and propane. My desire is to have a propane fired unit that could be converted to a wood burning unit if for some reason we were unable to get propane (natural disaster, etc.). Would it need to be zero clearance, and on an outside wall. Room is only 15' x 15' with 8' ceilings, so probably we would only need a medium (36"?) sized unit. Also, the fireplace would be used as a supplemental heat source so efficiency is a consideration. What makes and models are available?
By Bon from Fairview, OK on May 22, 2013
How do I measure to install a gas log system in my fireplace?
By Collin C. - NFI Master Hearth Professional on May 22, 2013
Answer:In order to size up the proper log set for your needs, we will need the following dimensions:
Front opening width
Rear opening width
Height (at front of opening)
These measurements will give all the information needed for the properly sized log set.
By Lesky from Orion Township, MI on March 16, 2015
We would like to install a gas fireplace in the living room of an existing house, mostly for occasional use. We would like the simplicity of a direct vent. Can we leave the doors open during use? We would use a screen curtain if the doors were open.
By Tyler M. on March 16, 2015
Direct vent gas fireplaces require a fixed glass panel that cannot be removed during operation. The nature of a direct vent gas appliance is to seal the combustion chamber from the room so as to not interact with room air. Combustion air is provided via the outer-pipe in a double-wall, coaxial (pipe-within-a-pipe) system. For more information, please see our Gas Fireplace and Stove Buying Guide
. That article includes information on B-Vent gas fireplaces, which are primarily decorative units that can be operated with optional glass doors open.
By Tila from CO on July 13, 2013
Do you have an infrared fireplace that runs on propane?
By Tyler M. - NFI Certified Specialist on July 15, 2013
By Phil from South Carolina on February 22, 2014
I have an Empire ventless 32" and it works great, so why upon starting do we get an odor? It's been used for 3 months.
By Collin C. - NFI Master Hearth Professional on February 24, 2014
Answer:During the brief period between gas flow to the burner and actual ignition, some residual gas odorant will be released into the room. There is also a brief period of partial combustion, but the smell should dissipate a few minutes after initial ignition of the unit. If the smell persists for longer, there may be an issue with the air adjustment to the unit or there could be debris blowing the air shutter.
By Mike from Cincinnati, OH on September 21, 2014
What are advantages/disadvantages of vent versus vent free? I can do either but vented straight back is preferred.
By eFireplaceStore on September 22, 2014
Answer:If possible, using a vented unit is preferable. The only disadvantage to a vented unit is the slight decrease in overall efficiency when compared to vent free. However, they do not effect indoor air quality and do not introduce excess moisture into the room. Vent free units offer more versatility and greater efficiency, but many customers report being able to smell them while operating and they can add too much moisture to the room when operating for extended periods. They are also known to cause oxygen depletion issues in very tight homes.
By Sam from Naples, FL on August 11, 2017
Please compare the advantages and disadvantages of the Empire Carol Rose and the Napoleon linear fireplace (48" propane).
By Tyler M. on August 14, 2017
Answer:The biggest advantage the Napoleon 48" Galaxy unit has over the Carol Rose series is the multi-colored LED light strip effects. The Napoleon unit also offers an optional log set, which is not available with the Carol Rose models.
By Mary from Raeford, NC on June 13, 2016
I have a wood burning fireplace in a home I just purchased. Why do I get smoke in my living room every time I use the fireplace? Had it professional cleaned and top cap replaced. They don't know why this is happening.
By Will M. on June 14, 2016
Answer:Draft can be a complicated issue, but spillage is typically the result of the home producing better draft than the chimney itself. This is especially the case with installations on the perimeter of the home where the fireplace is not positioned on an interior wall, leaving most of the chimney at atmospheric temperatures. As cold air is heavier than warm air, the flue gases will follow the path of least-resistance and this may be the already heated living space in your home. With two story homes that have poor insulation with heated air escaping gaps in any attic space or with homes that have very efficient range hoods or bathroom exhaust fans, the force of the buoyant, heated air exiting the home will produce a greater draft than the chimney and a great deal of spillage. A simple fix may be adding a set of doors to your fireplace and keeping them closed while the fire is burning, but this may not eliminate the issues with spillage when building a fire.
By dee from Valparaiso, IN on December 7, 2012
I have a Majestic direct vent gas fireplace that lets in so much cold air I have to cover the glass cover of the fireplace with pillows. What might be the possible solution? Or what is the problem? The model number is G336N.
By Collin C. - NFI Master Hearth Professional on December 10, 2012
Answer:If the fireplace is vented horizontally and has a short run to the outside wall, the firebox can indeed become cold and radiate some cold air to the room. However, if the glass is not sealed properly, some cold air can leak inside as well.
Are you able to feel any cold air leaking from around the frame of the glass? If you are unable to tell, a good way to check is to use a lighter or match. After lighting the match, slowly move around the perimeter of the glass to see if the flame is disturbed by a draft of cold air. If you do find an air leak, inspect the gasket by removing the glass door. The gasket will need replacement if it is crushed or damaged. If the gasket appears fine, the door may just need to be re-seated and tightened down again.
By Alex from Chesapeake, VA on September 14, 2014
My home has a fire place which I use for burning wood and the bottom of the fireplace has warped and the back now has cracks. I would like to replace those pieces, but every where I go they ask for the manufacturer of the fireplace. So, how do I find out who manufactured my fire place?
By eFireplaceStore on September 15, 2014
Answer:The unit should have a metal build plate that is located in one of a couple potential locations. The plate will have both the manufacturer name and model information engraved or stamped in place. Possible locations are as follows:
1. Just inside the fireplace opening, on the upper left or right wall, above the firebrick panels. You may need a flashlight to see the plate in this location.
2. On the back side of the metal smoke shelf that runs across the top of the fireplace opening.
3. Beneath the bottom hearth panel, on the fireplace floor. If the unit has louvers on the face, the plate is sometimes behind the bottom louvers.
By Sharon from Canoga Park, CA on April 9, 2013
I just had a gas line put in my fireplace, that included a tube with holes where the fire comes out. What what kind of logs do I buy?
By Tyler M. - NFI Certified Specialist on April 10, 2013
Answer:It appears that you have a log lighter, not a gas burner. Log lighters use gas to assist in burning real wood logs, whereas a gas burner would use a ceramic or refractory log set.
By xjmllc from Cleveland, Ohio on February 12, 2013
I have some concerns about vent-free fireplaces. Is it possible to put vent free logs in a direct vent firebox? I would feel more comfortable with a bit of outside air and I like an open front fireplace.
By Tyler M. - Fireplace Specialist on February 12, 2013
Answer:No, vent-free logs cannot be installed inside a direct vent fireplace. Direct vent models must use the log set/burner assembly that comes included, as the sealed combustion chamber is tested and engineered only for that set-up.
By Hal Jones from Alabama on November 8, 2012
What is the name of the old-type fireplaces that look like a funnel turned upside down? They were popular back in the 70's.
By Tyler M. - Fireplace Specialist on November 8, 2012
Answer:I believe you are referring to Malm fireplaces. Unfortunately, we do not offer any models similar to those.
By Sara from TX on March 8, 2014
I am looking for a round fireplace hood that sits in the middle of a room.
By Kevin E. - NFI Certified Specialist on March 9, 2014
Answer:We unfortunately only offer fireplace hoods that can accommodate a flat, single side of a fireplace. A round hood would need to be custom fabricated by a local machinist.
By Carla from Fort Denaud, FL on October 8, 2015
Can you put a vented gas fireplace in a bedroom according to building code or does it have to be a ventless unit?
By Tyler M. on October 8, 2015
Answer:A vented gas appliance should be fine to install in a bedroom. However, the restrictions nationwide are on the vent-free/ventless gas appliances. These are limited to 10,000 BTU units in areas where allowed, but some jurisdictions do not allow vent-free gas appliances in a bedroom and some areas of the country do not allow them indoors at all. Please check with your local building code enforcement office for more information.
By Tina Prunty from Montana on December 8, 2012
I'm looking for a dual wood/gas fireplace. Do you carry this type of fireplace?
By Collin C. - NFI Master Hearth Professional on December 10, 2012
Answer:We do offer several wood burning fireplaces that are equipped with gas line "knockouts." This would allow you to route a gas line into the unit and utilize a log lighter or gas log burner.
By Santella Rogers from Wakefield, RI on February 23, 2013
In the brochure you have Castlemore Cast Iron Stove, but online we can find no mention of them.
By Collin C. - NFI Master Hearth Professional on February 25, 2013
I apologize for the difficulty in locating this stove. We do indeed carry this model, which can be seen here
By John from Cheshire, MA on February 23, 2016
What is the difference between an insert and a regular fireplace?
By Will M. on February 23, 2016
Answer:A fireplace insert is a hearth system that is manufactured to be installed into the opening of an existing masonry or prefabricated wood burning fireplace. This differs from regular fireplaces, which can be installed with wood framing.
By Paula from Grand Junction, CO on December 2, 2016
We are in an area where we have inversions that require local burning bans in the winter. We are reconstructing a 1976 gas fireplace and would love to be able to burn wood when allowed AND have a gas fireplace when there are burning bans. Is there such an option available?
By eFireplaceStore on December 5, 2016
Answer:Because of the significant differences in heat output and heat tolerance between gas and wood burning fireplaces, there are not many products on the market that can be used in both applications. The closest option would be to install a gas log lighter in the fireplace and select a set of refractory logs that could be placed on the fireplace grate over the log lighter. The look is not quite as realistic as a true gas log burner, but the logs could be quickly removed and installed, allowing you to switch back and forth at will.
By Willie from Philadelphia, PA on January 15, 2013
We have gas freestanding fireplace, what are the items needed for a gas freestanding fireplace?
By Tyler M. - Fireplace Specialist on January 15, 2013
Answer:You will need the appropriate venting components for your stove, which will either be B-Vent pipe or direct vent pipe. Please reply with the manufacturer and model number of your stove and we can provide additional information regarding what is required for your unit.
By Toni from Los Angeles, CA on October 3, 2013
We want to buy a bigger double sided fireplace that will have a gas log insert. We want the pretty colorful glass (sand-gravel) pieces in the bottom. Can a fireplace like this take wood logs too, if we choose at some point to burn wood?
By Collin C. - NFI Master Hearth Professional on October 3, 2013
Answer:It is indeed possible to use a wood burning fireplace that can be retrofitted with glass, then used again as a wood burning unit if you like.
By Harvey from Southold, NY on December 29, 2014
The remote for it has stopped working, even after I changed the batteries, but I was told that there are batteries in the firebox unit as well. Can you explain just where I would find them and what type of battery is used?
By eFireplaceStore on December 30, 2014
Answer:The remote receiver is indeed located within the fireplace itself. After opening the bottom louvers, look for a small black receiver box. It will measure about 2 inches by 2 inches. The receiver should have a slider switch with the positions "off", "remote", and "on". The receiver contains 4 AA batteries.
By Niki from Tulsa, OK on September 25, 2013
Can a fireplace be installed in an existing home?
By Tyler M. - NFI Certified Specialist on September 26, 2013
Yes, all of our fireplaces in this category are able to be installed in an existing home. Most models, of course, require their own manufactured chimney that must also be installed, so picking out the right type of fireplace and venting components can be a considerable task for a retrofit. However, installation of gas fireplaces--particularly direct vent fireplaces
and vent-free fireplaces
--is considerably more feasible for existing home installations. For more information, please see our Gas Fireplace and Stove Buying Guide
By Erin from Colorado on February 13, 2014
I am looking for a double sided ventless fireplace with either natural gas or propane. This would be double sided from a bedroom to a bathroom and because it is a bedroom, I need a unit with only 10,000 BTU's (I believe). This bedroom/bathroom need heat, so I am hoping that will be enough to heat. Can you recommend a unit for me? Is this even an option?
By Collin C. - NFI Master Hearth Professional on February 13, 2014
Answer:Unfortunately, I am not aware of a see through version of vent free fireplace in production that meets the 10k BTU limit. Because the 10k BTU models have a very low flame, a see through version is likely not to be made, as the flame would be even smaller.
We do offer direct vent see through units that are able to be vented vertically and horizontally, if there is a wall enclosure that will be able to conceal the vent pipe above or to the side of the unit.
By Rand from Joshua Tree, CA on December 3, 2015
Is a flue pipe adapter required on a Durango wood heater stove?
By Will M. on December 4, 2015
Answer:The flue adaptor is always recommended as it provides a "crimped end down" connection to the stovepipe with any double wall stovepipe brand. With single wall stovepipe, it's not quite as necessary as you will already have this type of connection. In either case, it provides a more sound connection.
By Dee from Texas on May 19, 2014
We are buying a home that has a screened-in round fireplace in the middle of the room. It sits at eye level on rocks. I'd like to paint the black to copper, but I plan on using the fireplace. Will high temperature paint hold up? Can we paint the rocks below, too? Will that also require high temperature paint?
By eFireplaceStore on May 20, 2014
Answer:A high temperature paint would indeed be suitable for your application. Most of our stove paints are rated to 1200 or 1400 degrees. For all but the highest temperature applications, the paint will work without losing its color. However, we do not offer the high temperature paint in a copper finish. The only copper paint we carry is for gas fireplace surrounds, which is not rated to a high enough temperature for your application.
By Joe from OH on May 3, 2013
Do you have a pain that I can use on a cook top?
By Collin C. - NFI Master Hearth Professional on May 3, 2013
Answer:Unfortunately, we do not offer a high heat paint that is designed to paint a cook top. High temperature enamel that is specifically designed for close contact to food must be used. This appliance enamel can usually be purchased at specialty paint stores and some home improvement stores. I apologize that we do not offer this product.
By Marty from Richmond, VA on August 17, 2014
Does the ST900 have an electric blower option?
By eFireplaceStore on August 18, 2014
Answer:This unit does not offer an accessory blower at this time. It relies on radiant heat only.
By Jodie from Snohomish, WA on September 29, 2015
Is it possible to remove my propane fireplace without ripping out the mantel and stone work and use the bracket from old one to attach a new fireplace?
By Will M. on September 29, 2015
Answer:Removing an existing fireplace will involve removal of the existing facing or exterior wall and no components from the original box may be used. The replacement fireplace must be installed per the installation instructions provided in the owner's manual.
By Lyndon from Howley, CAN on February 3, 2015
The blower on my fireplace is turning very slow. What could be the problem?
By eFireplaceStore on February 3, 2015
Answer:It is possible that the motor has gotten weak or the bearings themselves need to be lubricated. I recommend removing the blower from the unit and lightly oiling the bearings with machine oil. If this does not solve the problem, the motor may need replacement. If the blower has a speed control as well, check to ensure it is not turned down.
By Juan from Orlando, FL on January 5, 2014
Can you have a fireplace that is wood burning and gas burning? If so, how does it work?
By Tyler M. - NFI Certified Specialist on January 6, 2014
Many of our woodburning fireplaces
are able to accept an incoming gas line for a log lighter or a gas log burner. Please let us know if you have questions about any specific model and we can advise further.
By Brian from Waterford, MI on October 7, 2014
Where can I find all of your 3 sided gas fireplace?
By Tyler M. on October 8, 2014
By David from Glen rose, Texas on January 5, 2014
I have a gas fireplace and want to convert it to wood burning or put an insert in. What are my options?
By Tyler M. - NFI Certified Specialist on January 6, 2014
Your entire fireplace would need to be removed, as a woodburning insert needs to be installed inside a pre-existing solid fuel fireplace. However, once removed, you can install any appropriately-sized zero-clearance woodburning fireplace
. Please note, all of those models will require a new dedicated class A chimney system.
By Dennis from Kentucky on December 18, 2016
We have a corner wood fireplace, and we want to put a ventless gas log in it. There is a gas line that runs into the fireplace. The label on fireplace reads: Majestic: for wood burning only. Can we put gas logs in this unit?
By Kevin E. on December 19, 2016
Answer:Generally speaking, yes. Most fireplaces approved for burning wood are also suitable for gas log sets. In order to get the right set, you would simply need the full hearth dimensions of your fireplace.
By Sam from TX on July 22, 2013
I need to replace a number of these in my fireplace. What are they called?
By Collin C. - NFI Master Hearth Professional on July 23, 2013
Answer:These items are known as firebrick, although the size of the brick in your fireplace is not common and almost appears to be more of a tile. They appear to be perfectly square.
By hector from Hartford, CT on December 1, 2012
I have a brand new porcelain gas fireplace. What is porcelain gas? How does it work?
By Collin C. - NFI Master Hearth Professional on December 3, 2012
Answer:Porcelain does not refer to the type of gas, but rather the type of material the fireplace or burner assembly is finished in. Most gas units come set up to operate on either natural gas or propane.
By Connie from Los Angeles on December 10, 2012
We are in the process of remodeling our home and I am a bit confused regarding the differences between a fireplace and a fireplace insert. We have a chimney that will lead to the outside and our architect has indicated that we should purchase a gas operated firebox. Should I be looking into purchasing a fireplace or a fireplace insert? And should it be a b- or d-vent? We live in Southern California, so we will only be using the fireplace for decorative purposes and not really to heat up the house.
By Tyler M. - Fireplace Specialist on December 10, 2012
If you will be installing inside an existing fireplace, you will need a fireplace insert. If you currently have no fireplace, you will need a zero-clearance fireplace. It sounds like your best bet would be a direct vent fireplace, of which you can run the direct vent pipe up your existing chimney. The outer diameter of these pipes is usually 7" or 8", and it would need to run from the top of the fireplace up the chimney over the roof, but it could also be turned horizontally and terminated on an exterior wall.
For more information, please see the following articles:
Gas Fireplace and Stove Buying Guide
Fireplace Insert Buying Guide
By Jeffrey from Milford, Michigan on September 23, 2014
I'm looking for a higher efficiency fireplace unit to build into my family room. Needs to be self-contained, so I can just frame around and do the stone. I'd like it to have a little shelf area that stick out forward to put a kettle on if possible. We do not have a masonry fireplace, so I guess I can't use an insert. Not seeing much of what I want on your site. Can you help?
By eFireplaceStore on September 23, 2014
By Rob from Dallas, TX on November 8, 2014
Do I have to use a stainless steel firebox on an outside patio even if it is under a roof?
By Tyler M. on November 10, 2014
Answer:Yes, due to the moisture in the outside air, we recommend a stainless steel firebox for such an application. Otherwise, a standard firebox will eventually fall victim to rust and corrosion.
By Tom from Maryland on November 17, 2013
I have a Temco fireplace, model number TCH4429. I am looking for a replacement grate. The tag on the fireplace says I should use Temco number M69634-M. I am also looking for a replacement brick back (it is whitish in color with a running bond pattern). Are these replacement parts available?
By Tyler M. - NFI Certified Specialist on November 18, 2013
No; Temco has gone out of business so these parts are no longer available. You can check for a grate in our Fireplace Grates
section, and we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:
One 24"h x 28"w Panel
Two 24" h x 40"w Panels
These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.
By Gus from Hollister Ca on January 8, 2013
I'm looking for a replacement Blower System or motor and cage for a Majestic WARMMAJIC ii 42 heat-circulating fireplace. What would you recommend?
By Tyler M. - Fireplace Specialist on January 8, 2013
Answer:Unfortunately, the blower model for your Majestic fireplace was discontinued about five years ago and there is no replacement available. We apologize for this inconvenience.
By Jeffrey from Virginia Beach, VA on July 13, 2017
Do you ship overseas?
By eFireplaceStore on July 13, 2017
Answer:Due to the number of obstacles that are involved with overseas shipments, it is currently not our policy to provide this service. However, we are happy to work with a third party freight forwarding company. In these cases, we will provide the same free shipping for orders over $99 to the lower 48 states. The shipment will be sent to a freight forwarding location of your selection, with the assigned booking number attached for a smooth transfer from the freight carrier to the freight forwarder. From there, freight costs will be the customer's responsibility. It is important to note that while we can facilitate this process, it will be up to the customer to verify code compliance within the destination country, as well as taxes levied on incoming shipments.
By Ben from Wild Rose, WI on December 18, 2015
I am building a new home and we would like to install a fireplace capable of being either gas or wood burning. In other words, a wood burning fireplace with a gas line run which we can use if we choose to use a ceramic wood insert. I currently live in Chicago and they are prevalent here, but my building in Wisconsin hasn't heard of this. Do you have a product available and would you know if there are any code restrictions between states that would prevent this (specifically WI)?
By eFireplaceStore on December 18, 2015
We have quite a few wood burning models that have knockouts allowing the installation of a gas line for a gas log set or gas insert. One popular model that is large enough to house a true insert is the Superior WRT3042 Pro Series 42" Radiant Wood-Burning Fireplace
. I cannot say I am familiar with code in your area specifically, but I have not heard of anything that prevents this type of installation in WI as a state.
By Marco from New York, NY on July 13, 2017
Who should I work with to install a fireplace?
By eFireplaceStore on July 13, 2017
Ideally, it is recommended to work with an NFI certified professional to install your new hearth appliance, however such installers can be difficult to locate in certain areas. The installation of a hearth appliance is often part of a larger project and many contractors have a solid understanding of this type of installation. It is our utmost priority to ensure that thorough technical support is available during the installation process. Any of our NFI certified technicians will be happy to guide you and can be reached at 1-800-203-1642. Likewise, we will be happy to work with your selected contractor to achieve your end goal. Whether you are working with a contractor and want to understand the installation process or plan on handling installation yourself, our fireplace installation guide
will provide a solid basis for you to work from.
By Alverdia Fields from Atlanta, GA on January 2, 2017
I need a gas burner/starter for my masonry fire place.
By Brennan W. on January 3, 2017
Answer:Will this be used as a log lighter, or are you looking for a gas log set?
By Hailey from Reno, NV on July 13, 2017
How much chimney pipe do I need for my fireplace?
By eFireplaceStore on July 13, 2017
Due to the many differences between fireplace brands and types, there is no set minimum distance that can be referenced across the board. Many direct vent appliances require a minimum of 6 inches of horizontal vent or 2 to 3 feet of vertical vent. Wood burning fireplaces typically call for 15 feet of venting, which is measured from the base of the fireplace to the top of the chimney termination. There is also the 10/3/2 rule that pertains to wood burning fireplaces. The rule states that the chimney must extend 3 feet above the roof penetration on the upward side of the pipe, and the top of the chimney must be 2 feet higher than any portion of the building structure within 10 feet. Depending on your roof slope, this could make for as little as 3 feet of chimney above the roof or as much as 15 feet or more. When in doubt, we highly recommend contacting our NFI certified technicians to discuss your installation further. Another resource is our chimney pipe quote form
. This form allows you to share all aspects of your installation, providing the details needed for our specialists to generate a thorough quote.
By Dan from Denver on December 20, 2012
I have a wooden fireplace built into the wall in my house. It has glass doors but the hanging mesh screen is missing (although the rod for it is still attached inside the upper rim of the fireplace frame.) I measured the width and height and it looks like a 30" width x 20" height hanging fireplace screen would fit perfectly, but that is leaving no room for slack. What would you recommend?
By Collin C. - NFI Master Hearth Professional on December 21, 2012
Based on your measurements, the best replacement screen assembly for your needs will be the Cascade Black Fireplace Mesh Panel Replacement Kit - 24 Inch x 19.5 Inch
. The assembly includes a pair of 24 inch screens which will allow you to fully cover the opening and will allow slack for draping of the panels. They are also just short enough to keep them from dragging.