By Dale from Kansas City, MO on July 2, 2013
Do you have an electric vent-free insert that is about 8" deep and will fit my antique mantel?
By Tyler M. - NFI Certified Specialist on July 2, 2013
By Aaron from Arkansas on January 9, 2013
I am looking for either a fireplace facing or a surround for a squire. I need to know if you may have anything that may fit or know where I could look.
By Collin C. - NFI Master Hearth Professional on January 10, 2013
Answer:The facings that we carry are intended for use with certain brands and models of fireplaces. I will be happy to check into the dimensions of one of the surrounds we carry, as it may be able to be retrofitted to your brand of insert. What are the dimensions of the firebox that the surround would encompass?
By Rebecca from Ontario, Canada on January 13, 2014
We are looking to change up our fireplace - but I don't know if the ugly gold piece around the insert is removable or even what is behind it! Our plan is to paint the brick - bottom line - I don't like the gold piece framing the fireplace and I don't know if I need to replace it with something else, or if I can just take it off - my hope is there is brick behind it!
By Collin C. - NFI Master Hearth Professional on January 14, 2014
Answer:From your attached photo, it appears the brass/gold surround is actually a shroud for the insert. This component is usually provided to conceal any extra space that you may have between the insert and the edges of the fireplace opening. As such, you will likely have a gap behind the shroud. These shrouds are usually snapped into position and can be removed by pulling up and away from the insert. It is possible to paint the shroud by roughing up the surface and adding a coat of primer before painting. Depending on the age, brand, and model of the insert, other shrouds may still be available to work for your needs.
By Cathy from Burlington, Vermont on March 2, 2013
How do I determine what size face to purchase?
By Collin C. - NFI Master Hearth Professional on March 4, 2013
Answer:The fireplace facings and surrounds that we carry are all intended to be used with specific models of fireplaces and inserts. You will definitely need to know that manufacturer name and model number of the fireplace to determine what parts will work with the unit. There should be a build tag or sticker with the unit, either just inside the opening at the left or right side, or in the void space beneath the firebox floor.
By B. Kleutsch from Connecticut on February 18, 2013
I have a regular brick fireplace that has a huge opening.-- about 49 wide by 32 high. I can't find glass doors to fit. Do you have a shroud or facade that would minimize the opening so I can use glass doors?
By Tyler M. - Fireplace Specialist on February 19, 2013
By Chris from Boston on January 11, 2013
I have a Pacific Energy "super" insert. It's their midsize insert. But I'm not crazy about the surround. My fireplace opening is s bit high so I hit the jumbo size surround and it's just a monstrous wall of black metal. The fireplace itself is only a few inches wider than the stove. Can you point me toward some taller narrower options that would fit?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Fireplace insert manufacturers produce their own line of surrounds that must be used with their specific products. Unfortunately, I do not carry a universal type of surround that would work with your insert. It is likely that your best option would be to purchase the larger surround that is offered by Pacific Energy and have the item modified by a local sheet metal fabricator. They will be able to cut and finish the surround to smaller dimensions that would better suit your needs. I apologize that I do not offer a surround that could work.
By Richard from Media, PA on November 18, 2012
I am looking for a high efficiency wood fireplace insert for a 44" x 30" fireplace opening. The sides are recessed by 2", so I need a faceplate of exactly 30" high. I can find faceplaces of either 29" or 32" high but nothing 30" high.
I thought of getting a 32" faceplate and cutting it down but I'm not sure I could a good seal. Are their any adjustable faceplaces?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:Because fireplace insert manufacturers make their shrouds to exact measurements, it would be necessary to purchase a larger shroud and have it cut down to fit your needs. Achieving a tight seal against the fireplace opening is not necessary, as the insert's firebox is completely sealed and will vent into the chimney using a flexible liner. Some air interchange between the room air and air behind the flashing is normal.
By Vickie from Merryville, La. on January 15, 2014
I have a Woodside factory built fireplace insert the model is w-42. The black insert facing is rusted out. Will this one work with my insert?
By Tyler M. - NFI Certified Specialist on January 15, 2014
Answer:All of our surrounds and trim kits are model-specific. We are not a Woodside dealer, so unfortunately we do not have any surrounds for your model. We apologize for this inconvenience.
By La-Tina from Hamden,ct on January 12, 2013
My mom currently has a fireplace insert with cast iron doors and was wondering if there is a way to replace the cast iron doors with glass doors so that she can actually see the fire burning?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Unless the manufacturer offers glass doors as an option, there will be no other way to make the fire viewable. Do you happen to know the manufacturer name and model number of the insert? Please let me know and I will be happy to check into this further.
By Steve Popa from Cleveland, Ohio on October 30, 2012
We have a decorative gas fireplace that vents directly outside through the back wall. Very little heat comes through the glass. No fireplace masonry. We would like to replace it with a unit that will be decorative and provide heat during a power outage.
With no masonry, I assume that we need zero clearance sides to the firebox. The current unit looks to be 36 inches high by 36 inches wide and about 22 inches deep. We have about 12 inches of tile on the sides and top that we are planning to replace. Some of the units I have looked at required the masonry fireplace surround. I expect that I will be able to install this myself once I am able to figure out everything that we need.
By Tyler M. - Fireplace Specialist on October 31, 2012
Yes, you would indeed need a zero clearance direct vent gas fireplace, and we have plenty of options in a 36" width size. Please see our full selection of zero clearance direct vent fireplaces
and, once you have chosen a few that interest you, we would be happy to make a recommendation for your application.
You can narrow the search by utilizing the menus on the left-hand side of that page.
By Tanya from Waterford, Michigan on January 30, 2013
I need to find a fireplace face to a pre fab 41 w X 36 H. I am not seeing any on your site. Is this something you offer?
By Tyler M. - Fireplace Specialist on January 30, 2013
Answer:We may have one for your unit, depending on the manufacturer and model number. Please reply with this information and we will check availability.
By Pat from Denver, CO on March 21, 2014
Is there a surround for the DV-25IN-33LN fireplace besides the black contemporary steel surround?
By Tyler M. - NFI Certified Specialist on March 24, 2014
By Tom from Indianapolis, IN on February 1, 2013
I want to place a Dimplex electric firebox into an existing old fireplace. I will need a shroud to cover gaps above and both sides of openings. The fireplace measures 29.5W x 26H. Insert measures 27 3/8 x 23.5H. Do you have a shroud which would cover my openings?
By Tyler M. - Fireplace Specialist on February 1, 2013
Answer:Unfortunately, we do not offer any shrouds for electric inserts or any universal surrounds for an application such as yours. We apologize for this inconvenience.
By Rob from OH on April 9, 2013
I need to replace the surround for my Majestic Gas Insert Fireplace Model RHEDV32RN. The dimensions of the glass viewing area of our unit are 28.75" wide by 13.5" tall and the dimensions of the firebox opening is 36" wide by 30 inches tall. Do you have anything that will fit this space?
By Tyler M. - NFI Certified Specialist on April 10, 2013
Answer:Unfortunately, we do not offer anything for this model. All of our surrounds and trim kits are model-specific, only for use with current units we sell. We apologize for this inconvenience.
By Marc Pritchard from Omaha, NE on November 2, 2012
We bought a house with a gas fireplace, and the front face of it is just a hideous black with gold stripes going across. We would love to replace it, but we're not sure exactly what we need to do.
The front face is easily removable via two screws from the bottom. The firebox itself is about 5 or 6 inches off the ground, and the blowing unit and all the remote control switches and such are below. There is also about 3 inches of space on top where the air comes out, and it is recessed in the wall about 1/2 inch.
By Kevin E. - Fireplace Specialist on November 2, 2012
Answer:We do offer a selection of fireplace surrounds and fronts. However, they are highly model specific. Please reply with the manufacturer name and model number of your fireplace, so we'll be better able to research a replacement fireplace surround.
By Joanne from Carbondale, IL on November 17, 2014
Is it possible to modify this fireplace insert facing and surround with some personalized, individual tiles? I would like to have some custom made tiles by an artist friend of mine incorporated into the surround and hearth.
By Will M. on November 18, 2014
Answer:While the surrounds that you see are for specific fireplaces and inserts and cannot be modified, there would be no reason why non-combustible material couldn't be used to finish out or tile over a surround. You would need to use refractory mortar to bond the tile to the facing or surround.
By Connie from Centennial, CO on June 1, 2013
I want to update my Napoleon GI3014B-N model. Can I remove the brass on it or would a current model gas insert surround by Napoleon fit my particular model?
By Collin C. - NFI Master Hearth Professional on June 3, 2013
Per the manufacturer, the surround and louvers were specific to this model. The current GI3600 is close in design, but not an exact match to this unit. As such, the surround and louvers would need to be painted. This can be done by removing them from the unit, sanding them lightly with fine grit sand paper, then wiping them down with a damp cloth. Once dry, begin applying light coatings of high temperature paint, such as the Stove Bright Satin Black Touch Up Paint - 43200
. I apologize that the original parts are no longer available.
By Keith from Greenville, SC on November 17, 2013
I have a noise coming from my blower located under the bottom of the fire box for the gas logs. I need to remove the metal surround plate to access the blower but see no hardware which may secure this plate. So what's the trick to removing this plate?
By Collin C. - NFI Master Hearth Professional on November 18, 2013
Answer:While it depends on the manufacturer, almost every surround I have worked with is assembled into one piece and sits in position on shoulder screws which are welded or threaded to brackets on the unit. The surround will usually come off if you lift upwards and tilt it forward from the unit. Some surrounds are tighter to the facing than others.
By Karen from Schererville, IN on April 17, 2013
What size shroud do we need for a 36" high, 40 1/2" wide Osburn 2400 Insert?
By Chris on April 17, 2013
Answer:Being that the fireplace is 36" high, you would need to have an additional shroud fabricated to cover the distance from the medium sized 32" high shroud.