
By Arnie from Kuna, Idaho on January 19, 2013
We have a gas fire place that leaks cold air when off. Is there a cover to put over the front when not using the fireplace?
By Collin C. - NFI Master Hearth Professional on January 21, 2013
Answer:
Unfortunately, we do not carry a product for this use. Is your unit an open faced or sealed version and is it gas or wood? There may be an issue that is causing the air leakage or another alternative to seal it.By Robert from Atlanta, GA on April 20, 2013
I'm looking for a fireplace mesh kit with the top rail and two mesh screens for a 36" x 28" masonry firebox. Do you have any options?
By Collin C. - NFI Master Hearth Professional on April 22, 2013
By Rick Gibson from Las Vegas on November 5, 2012
Where do I find the side panels that would match up with the back panels? My side panels would need to be 15" x 18" and my back panel is 15"x 24" and they only need to be plain ones for all three pieces. The thickness should be 1/2" or more thick. The house was built in 1989, if that helps.
By Tyler M. - Fireplace Specialist on November 5, 2012
Answer:
If you have a wood burning fireplace, we offer some universal refractory panels that will work. Please see the following links:
One 24" h x 28" w Panel.
Two 24" h x 40" w Panels.
These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any wood-burning fireplace.
By Judy Brandstetter from West Virginia on November 6, 2012
I have a natural gas fireplace VTGF 33NRB. Can it be changed to propane gas?
By Tyler M. - Fireplace Specialist on November 6, 2012
Answer:
Your model is a vent-free fireplace manufactured by DESA. Unfortunately, vent-free units cannot be field converted to the other fuel type. We apologize for this inconvenience. By Patsy from Reno, NV on October 20, 2012
Do you sell fireplace blowers for Majestic model # 39BDVTRN gas fireplaces? What model blower would that be, and what boulder type rock set would work with this model?
By Collin C. - NFI Master Hearth Professional on October 22, 2012
Answer:
This particular unit is no longer manufactured. However, the current
FK12 fan kit is still available and is the recommended unit for this fireplace. The kit can also be equipped with a
variable speed fan control to offer greater usability of the fan.
This unit predates any river rock kits that are now offered by Majestic. Unfortunately, the rock adapters that must be used to ensure a proper burn will not fit this particular model. This unit may only be used with the logs with which it came.
By Zach from Ludowici, GA on November 6, 2012
I have a gas fireplace and all the connections to get the gas line to the outside of the house, but I do not have the propane tank, the valve, or connection piece to connect the tank. Is there a special connector or regulator piece needed?
By Collin C. - NFI Master Hearth Professional on November 6, 2012
Answer:
Most installations will require the use of a gas regulator, flexible connector, and nipple to connect to the propane valve. However, the type of regulator and size of the line will depend entirely on the fireplace.
There should be a chart in the owner's manual that will give a breakdown for required gas pressure and the recommended supply line. Usually, a regulator can be purchased from a local plumbing supplier. By Spivey from Flagstaff, AZ on April 24, 2013
I need to replace the canvas liner in my Copperfield Wheeled Wood Cart. How would I do that?
By Collin C. - NFI Master Hearth Professional on April 24, 2013
By Brenda from Livingston, TX on January 3, 2013
I have a propane fireplace, would like to cover the holes for a more realistic look of an ember bed. Could I use the rocks or something to produce this look?
By Collin C. - NFI Master Hearth Professional on January 6, 2013
Answer:
It is usually possible to accentuate a propane burner with lava rocks or granules. Glowing ember material can also be used. However, only a limited amount of material can be used in some fireplaces and placement of any accessory embers will depend largely on the type of unit you have. Improper use of accessories can cause the unit to overheat or perform poorly. By Spencer from Angel fie nm on December 13, 2012
I just purchased the Empire vent free propane stove and love it. I need more amber scene with the ceramic wood, what do you recommend?
By Tyler M. - Fireplace Specialist on December 14, 2012
Answer:
Unfortunately, Empire does not offer additional logs or ember kits for their vent-free stoves. This is usually the case for all vent-free appliances, as nothing can be added to the original log/ember set-up as described in your owner's manual. This is due to possible complications with incomplete combustion and carbon monoxide/sooting problems. By Julie Wright from Tyler, Texas on December 14, 2012
I"m looking for some fireplace tools that can be left outside by the outside fireplace that won't rust. Can you recommend any?
By Tyler M. - Fireplace Specialist on December 14, 2012
By Russ from Tacoma, WA on March 20, 2013
I'm looking for a blower kit for my FMI fireplace. Model # DVF36/p (Executive Series). The install manual has a blower kit #01354 mentioned. Is there something else I can use?
By Collin C. - NFI Master Hearth Professional on March 21, 2013
Answer:
Per the manufacturer, the original blower assembly of 01354 was replaced with the 01682. This is also a special order item, if you're interested in it.By Owanna Williams from Ringold, Louisiana on December 28, 2012
What is the best firewood to burn? What starter log works best? I have a fireplace with insert and blower.
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:
It is best to burn seasoned hardwoods, such as hickory, birch, and oak. These types of woods have a higher BTU content and make for longer burning, hot fires. For starting the fire, it is actually best to build a small fire using crumpled paper and a fast burning softwood, such as pine.
Once the kindling has started to burn in, you may place the first of the hardwood logs in position.By Carolyn from Connecticut on December 30, 2012
I have a ventless gas log insert in my fireplace and would like some sort of brass hood to deflect the heat from the mantel. What should I get?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:
The type of hood needed will depend on the fireplace you have. Is this a manufactured fireplace or a site-built masonry unit? Do you have doors across the front of the fireplace opening? What is the width of the fireplace opening and the projection of the mantel? By Justin from Indianapolis on November 23, 2012
I need to find a replacement screw-on gas starter line for my fireplace. The existing line has deteriorated and works more like a flame thrower now than the typical starter line with all the separate holes. Can anyone tell me where I can order this?
By Collin C. - NFI Master Hearth Professional on November 23, 2012
Answer:
We do sell replacement log lighters, which will include the fittings needed to attach to your incoming gas line. By Stephanie from San Diego, CA on March 27, 2013
I am looking for something that can go on my chimney damper that will obviously tell me if it is open or closed. Do you have anything that can do that?
By Collin C. - NFI Master Hearth Professional on March 27, 2013
By Stephen on November 9, 2012
I need the material that goes over and hides the gas pipe under the ceramic logs. Do you sell it ?
on November 9, 2012
Answer:
Are you referring to something like lava rock? If so, yes, we do indeed offer this item. Please follow the below link to check out one of our options.
Peterson Lava Coals
Please let us know if you have any additional questions.
By Mike on November 9, 2012
I currently have your Ambient RCT remote control with the wall mount battery operated unit. I would like to get away from the battery wall unit. Do you have a recommendation?
on November 9, 2012
Answer:
By "battery wall unit", are you referring to the remote receiver? The remote receiver takes four AA batteries and supplies a voltage signal to your appliance. This component is a necessary piece in the remote system as it controls your appliance.
Due to the necessity of the receiver in the remote system, we can not really offer a remote set up without one. However, we do have wall switch options available, if you'd prefer to do away with the entire remote.
Please let us know if you have any additional questions.By Elaine on November 9, 2012
We have a large masonry fireplace that we are able to cook in. This comes in handy when the ice storms hit. We have been looking in to backs and have read that they work and they don't work. We are unwilling to put in an insert due to the cooking ability. Do you have any specs to support the use of these? Also I recall my father installing squirrel fans to blow heated air from our old fireplace which was able then to heat the home to great efficiency. Can you suggest something to retrofit?
on November 9, 2012
Answer:
We do not have any technical information about any firebacks that we sell; all of our information about them is on our website. As for blower options for your masonry fireplace, we do have this:
Blower.
This is also available in a few different sizes; it is the only fan/blower option we offer for an existing masonry fireplace such as yours.