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    4 Questions & 3 Answers
    Pam
    from Chicago, IL asked:
    November 24, 2016
    We have an antique copper fireplace surround that has had fingerprints on it for a long while now. Is there any way to clean those off without damaging the antique color?

    Dave
    from Pittsburgh, PA asked:
    October 31, 2016
    I have an Empire Bf-30-1 that is LP. Is there a conversion kit to make this unit operate on natural gas? If so, do you sell it? Thank you.
    1 Answers
    This heater is vent free and, unfortunately, ventless systems are not convertible.
    Will M.
    on November 1, 2016

    Chuck
    from Boise, ID asked:
    October 27, 2016
    I ordered an Empire SL18LP. Is there an online PDF of the installation manual? This for an off-grid cabin to be mounted on a outside wall.
    1 Answers
    There is indeed an online PDF with this information, located here.
    Brennan W.
    on October 27, 2016

    Geo
    from Colorado Springs, CO asked:
    November 2, 2015
    We recently received and installed a Deluxe DVD36FP30N-2 from you and we also ordered and received the remote control system. When the material arrived, it also included a 110VAC outlet. Does the remote starter system need external power other than the batteries included? Also, was I sent the millivolt standing pilot FP 3 series, or the direct ignition system FP 5 series? I am confused as to how to connect the remote to the fireplace. It is all hooked up to the gas, but I want to ensure I do the ignition correctly.
    1 Answers
    The unit you purchased is indeed a millivolt controlled fireplace. The 110VAC outlet is for the installation of a blower. The remote receiver will simply need to be connected to the gas valve per the product manual for installation.
    Brennan W.
    on November 3, 2015


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