By Jane Zong from Yorba Linda, California on November 18, 2016
I am looking for 52" to 60" Heat & Glo Superior fireplace. Style: Single Face Fireplace / Fuel Type: Natural Gas / Use Fireplace Chimney Pipe.
By Janet from Maurice, LA on February 5, 2015
I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
By Gary from Big Canoe, GA on September 25, 2015
We have an old wood burning Superior fireplace, model RC4310, and we would like to use new gas logs in this fireplace and have been advised to see if this unit will support gas logs. The gas logs are new but they came from a ventless fireplace that we replace with a direct vent fireplace. The logs have been installed and we plan to open the flu when burning the gas logs. What would you suggest?
By Chris C. on September 25, 2015
Answer:With the installation of a vent less gas log set in the fireplace with the damper open, you would be operating this as a decorative type appliance. In the manual for the fireplace, it does state that the damper would need to be fixed in the open position for proper operation.
By Bruce from Walland, TN on January 7, 2016
I have a Superior ventless LPG fireplace and I have cleaned the thermopile and blew through the nozzle with compressed air and re lit the pilot and it stayed on and worked all day and I turned it on and off with my wall switch at least 6 times and it worked great. The pilot light was on all night and when I turned the wall switch on this morning it lit for just a few seconds and went out. I let it cool down and lit the pilot again and it worked fine. This has happened the past two days, what would you recommend?
By Chris C. on January 7, 2016
Answer:Since you have used compressed air to clean out the ODS pilot assembly, I would use either an emery cloth or very fine grit sandpaper, such as 800-1000 grit to clean any carbon build up off of both the thermopile and thermocouple. Over time, this build up can cause a lower voltage to be produced by both of these components back to the gas valve. If after cleaning the thermopile and thermocouple, the set continues to malfunction, I would suggest having a technician come out to further diagnose the set by pulling millivolt readings from the terminals at the valve, as the pilot assembly may simply be worn out.
By William from Coarsegold, CA on November 4, 2014
I need to know the report numbers, including the ICC report number, for the 43" Linear vent free VRL 4543 and 42" VRE 3000 series vent free fireplaces. Do you have these?
By eFireplaceStore on November 4, 2014
Answer:The PFS report number for the VRL4543ZMN and VRL4543ZMP is F11-054. The PFS report number for the VRE3000 series outdoor unit is F12-058. Neither of the units list an ICC number in their testing documents.
By Ruth from Redmond, OR on September 1, 2014
How do I remove the glass front so I can clean the glass and fix the logs inside?
By eFireplaceStore on September 2, 2014
Answer:While the procedure differs from manufacturer to manufacturer, the general idea is the same for each direct vent unit. The upper and/or lower edge of the glass should have 2 to 3 clasps. These clasps are sometimes hidden behind the upper or lower louvers that most units have. Some of the clasps are spring type and only require that you pull them forward to open them. Others are bolt type and require that you loosen the bolts until the clasps drop out of the way. Once the clasps are loose, the glass can be removed. Some units will have clasps on the top and bottom, but others will only have them on the bottom, requiring you to tilt the glass outward and lift it off of an upper rail.
By Joe from Adena, OH on January 11, 2015
Can I convert my wood burning fireplace model, BC36MH(H), to use propane or would I have to change my entire unit?
By Kevin E. on January 12, 2015
Answer:Your Superior fireplace can indeed be converted to accept a gas log set. You would simply need to have a gas line run from your propane tank to and through the wall of the fireplace.
By Mohan Devgun from Buffalo, New York on November 25, 2016
I have a GHC5000N Superior gas fire If I purchase replacement logs and gas burning assembly (complete fully assembled kit), can I replace the existing assembly with a new one (without changing the whole fireplace).
By Dave from Cleveland on December 20, 2016
I am in need of a manual for a FR24228 fireplace.
By Will M. on December 20, 2016
Answer:I recommend contacting the manufacturer of your fireplace directly for this information.
By Otis and Shirley Lawyer from Schoharie, NY on January 27, 2017
I am looking for a burner tube for a Superior LP Gas fireplace - Model No. DR-500CMP and Serial number is 6502E11470.
By Brennan W. on January 27, 2017
Answer:It appears we can indeed special order the part you're looking for (69L09-01). If you could, please provide your shipping address and I will be happy to send you a quote.
By Kevin from AZ on March 16, 2017
I just bought a home that has a Superior vented gas fireplace heater; the pilot appears lit, however, we cannot activate the flame aspect and are uncertain as to how the thing works. No manuals came with it and the model number on the frame is DT-500CMN. Can you direct me to the owner's manual for this model?
By Owen on March 16, 2017
By Barbara from Fort Mill, SC on January 29, 2015
When I turn off the wall switch and the flames are turned off in my fireplace, the pilot light seems extremely high, enough to make the glass hot, and I can heart the gas line running. Can the pilot light be adjust in my fireplace? I have a direct vent SLDVT-30/35/40/45 series fireplace.
By eFireplaceStore on January 29, 2015
Answer:There is indeed a pilot adjustment screw on the standing pilot versions of this unit. When looking into the bottom of the unit at the main gas valve, locate the high/low control knob on the valve. Immediately to the right and just above the level of the control knob is a brass flat head adjustment screw. Turning the screw clockwise will slowly decrease the pilot flame height.
By James from Warrenton, VA on October 22, 2016
I would like to purchase a basic, on/off remote control for a Superior propane fireplace, model #DRT3035DMP; serial #A16c107390. Can you provide instructions for how to order this part? Thank you.
By eFireplaceStore on October 24, 2016
By Marc from Cape Cod on August 23, 2014
What is the difference between the superior 4500 and 6000 wood burning fireplaces? Do they need assembly? I know it uses superior venting 12 outside but what is the inside?
By eFireplaceStore on August 25, 2014
Answer:The Superior WRT 4500 and 6000 series are built to the same size and specifications, however the 4500 series uses refractory panels that mimic the look of firebrick, while the 6000 uses actual firebrick panels. The brick panels for the 6000 are factory set and only require that you install them on site and mortar the inner corners to complete the look. The advantage is a more realistic looking installation that closely mimics the appearance of a true masonry fireplace, at a much reduced cost.
Both systems use the 12DM chimney system. This air cooled Class A chimney system has an inner diameter of 12 inches and an outer diameter of 15 inches.
By Rick from Laguna, CA on November 23, 2014
Can a direct vent fireplace be side vented and how long can the vent travel before it turns to vent out side. Is 6 to 8 feet too long?
By Kevin E. on November 24, 2014
Answer:Direct vent fireplaces can indeed have their venting systems terminate horizontally. The maximum horizontal run of the chimney system is solely dependent upon the vertical rise of the system before the offset.
By Joe from Atlanta, GA on October 6, 2016
Do you have a Superior WRT4842 series fireplace?
By Chris C. on October 6, 2016
Answer:We can order this model in from Superior, but I would expect it to take upwards of 4 weeks, due to the special order status.
By Julie from Milford, PA on August 24, 2014
We have a Superior BBV-36RMN fireplace. First it does not throw out any heat, so we have not used it in over 3 years. We get a ton of cold air that comes into our living room even though we have the flue closed and gas turned off. I still want to use my nice stone surround and hearth. We would like to get some heat out of a unit and , if possible, with a blower. Any suggestions?
By eFireplaceStore on August 25, 2014
B vent fireplaces are indeed a major source of cold air intrusion into the home and have largely disappeared from the market for this very reason. A vent free unit would offer supplemental heat and eliminate the issue you are experiencing now. A very popular model that we carry that has framing dimensions close to your current unit is the Empire Vail Premium Vent-Free Natural Gas Fireplace - 36"
. The unit can be equipped with a blower as well, if you decide you would like the additional heat circulation.
By Mary from Coldwater, Michigan on December 5, 2016
I am looking for the forced air blower for Millivolt Model DT500CMN. Is the blower available?
By Will M. on December 6, 2016
While our products are simply offered online and we have no brick and mortar stores, we may be able to locate the correct blower for this model. Please fill out this form
and we will look into this further.
By Scott from Harrisburg, PA on January 8, 2016
Do you have a replacement pilot assembly for a Superior GRDE-8038P fireplace?
By Will M. on January 8, 2016
For replacement parts, please fill out this form.
By Bill from Longville, MN on November 26, 2016
My daughter has a Superior DRT3050 fireplace. Is there a blower kit available for that fireplace?
By Joel from Clear Lake, IA on January 7, 2015
I have a Superior natural gas fireplace which continues to soot up on the glass and on my siding by the outside vent assembly. What is causing this soot to be released?
By eFireplaceStore on January 7, 2015
Answer:There are several issues that could cause the problem, listed below:
1. Incorrect gas type.
2. Flame impingement caused by improper log placement.
3. Partially clogged orifice or air shutter.
I recommend varying the fuel type first. If the fuel type is correct for the gas you are burning, the unit should be serviced and inspected for other issues.
By Dan from NJ on December 27, 2014
We've turned on our fireplace for the first time this year and it isn't staying on. At first it did for a few minutes then it went off. So we turned it off and left it off overnight so we could clean it out the next day. We cleaned it up and turned it on and it did the same thing. The pilot stays lit and it'll come on but then immediately go out. We've never had any problems with it in the previous 5 years of winters. What could be causing the problem?
By eFireplaceStore on December 29, 2014
Answer:The problem is most likely attributed to the thermopile within the pilot assembly. Most pilot assemblies will have both a thermocouple and thermopile. The thermopile is one of the two probes that is engulfed in flame from the pilot hood. If the thermopile is dirty, it can cause a loss of voltage, which will lead to the main burner dropping out. With the pilot off and the unit completely cool, 1500 grit sandpaper can be used to lightly clean the thermopile to remove carbon and soot. If this does not solve the issue, replacement of the part may be necessary.
By Mary from Virginia on December 16, 2016
I am looking for glass doors, for model number 853189 CF3860.
By Brennan W. on December 16, 2016
Answer:I apologize, but I could not locate any information on your unit based on the model numbers provided. If you could, please provide a picture of yoour fireplace's data plate. I look forward to your response.
By Deb from Anchorage, AK on January 31, 2017
What is your best rated small see-through fireplace?
By Will M. on January 31, 2017
Answer:Are you looking for a wood burning or gas hearth system? If you are looking for a gas hearth system, please advise if you are looking for a direct vent or vent free fireplace. As many of these systems will not be smaller, please provide the opening or framing width you are looking for.
By Roland Webb from Spring Hill, TN on January 5, 2017
We have a Model VD1824PR. Is a blower available for our unit?
By Brennan W. on January 5, 2017
Answer:A blower for your unit will depend on the fireplace as opposed to the log set. If you could, please provide the manufacturer and model number of your fireplace.
By Larry from Ballwin, MO on February 10, 2017
Do you carry a model KC38 Superior Fireplace?
By Brennan W. on February 10, 2017
Answer:Unfortunately, the KC38 has been discontinued.
By Richard from Las Vegas, NV on December 22, 2016
I need to replace the fan assembly on a Fax1500: Part Number 14332.
By Will M. on December 22, 2016
Answer:We will not offer individual parts for blower assemblies, only the complete blower.
By Paul from North Canton, OH on December 19, 2014
We have a GHC-5500-2 or a GRD-5500-2 ( There is no model number that I can find anywhere. ) and I am unable to move the gas valve. It is in the "on" position and I can't push in the knob to get it to the pilot position. Any suggestions?
By eFireplaceStore on December 19, 2014
Answer:In some cases, the internal spring mechanism will slip or break, causing the valve to stick in a certain position. If it does, the valve will have to be rebuilt or replaced. I highly recommend having a trained plumber evaluate the valve, as they may be able to repair it.
By Jim Rizzolo from Toms River, NJ on December 29, 2016
I am looking for a blower fan for my gas fireplace that I purchased in 2000. Superior Model XDVT8-CMNS.
By Will M. on December 29, 2016
Answer:I have just forwarded Quote #15860 for the correct blower for this model. If you would like to place the order, please call in and reference this quote number. This item is currently in stock and ready to ship.
By Ray from Port Barre, LA on October 18, 2015
Do you offer the Superior XF-WRT4542 wood burning fireplace?
By Brennan W. on October 19, 2015
By Anthony from St. Louis, MI on February 1, 2017
I need a log set and new pilot control valve for a model CR 3830 L, Superior Fireplace.
By Will M. on February 1, 2017
For replacement parts, please fill out this form
By Cherrie from Wilmington, NC on August 25, 2014
What kind of material have to be placed around the firebox and what measurements will I need?
By eFireplaceStore on August 26, 2014
Answer:This will depend on the exact model and fuel type you are interested in. Many direct vent units do not require any special provisions to be made and combustible flooring can be run right up to the edge of the fireplace. However, wood burning models almost always require a noncombustible hearth extension, the dimensions of which vary from model to model. Do you have a certain unit that you are interested in?
By Robert from San Gabriel, CA on March 5, 2015
What Is the difference between the Superior Fireplace DRT2035 and DRC2035? Can the DRT2035 be converted to DRC2035 by removing the gas logs and adding glass media?
By Tyler M. on March 5, 2015
Answer:The DRT2035 series is the traditional line and includes a log set whereas the DRC2035 is the contemporary alternative and contains black crushed glass media (for which you can swap with separately-purchased other colors of crushed glass). Unfortunately, no, neither unit can be converted to the other style.
By Marivn from Omaha, NE on November 10, 2015
I installed the Suprior DRC3025 fireplace in my home but I did not install the blower kit, however, I did wire the duplex plug. Where is the blower located when installed? Can I still install it even if the tile above the front of the unit gets pretty hot?
By Brennan W. on November 10, 2015
The blower will be installed below the opening of the fireplace. Below, you will find a link to the unit's product manual. Please see page 18 for blower installation instructions:
By Ben Jones from Waverly, Iowa on November 15, 2016
We had proposed a Vail fireplace that comes with an integral trim so a ceramic tile or other isn't needed. However, we were provided with a Suoerior VRT 4032 VF firebox that doesn't have any trim to cover the gap between the firebox and wall. Do you have anything that serves this purpose?
By Donna from Hot Springs, Arkansas on August 14, 2014
I am trying to locate a gas prefabricated Superior BC42. Can you help me?
By eFireplaceStore on August 15, 2014
Answer:My apologizes, but this unit is no longer available. The Superior BC42 was a prefabricated wood burning model with the option to install gas logs. The Superior line was recently reorganized and with the change in model lineup, this model was discontinued. We have similar models that may work in place of this unit, if you are open to alternatives.
By Nancy Williams from Oklahoma City, OK on December 23, 2016
The pilot is lit, but the gas does not come on when I flip wall switch. What do I do?
By Will M. on December 23, 2016
By Mark from Cedar City, UT on March 30, 2016
I am looking for glass doors for a Superior GHC5500N fireplace. I believe that it's part number 12M49 or 12M43. Do you have this?
By Brennan W. on March 31, 2016
Answer:Unfortunately, the manufacturer has informed me that the doors for your unit are no longer available. We apologize for any inconvenience.
By Joe from NJ on December 29, 2014
What's the difference between a circulating and radiant fireplace? Which one would you suggest? I read the reviews on the fresh air intake. Is there a problem with them closing?
By eFireplaceStore on December 30, 2014
Answer:Radiant fireplaces use a smooth face with no louvers. This allows them to be built in with noncombustible material up to the edges of the fireplace opening. The only drawback is that radiant models do not have the ability to be used with a circulating fan. Circulating models will have louvers on the face that allow for the installation of a fan, however the louvers cannot be covered for any reason.
There are several different designs of fresh air kits. Some of them use a baffle that must be opened and closed manually, while others do not use such a device. The baffle system works well and to my knowledge, there is not a problem with them.
By Harlan from Houston, TX on February 23, 2016
Where can I find Superior fireplace model #1143?
By Will M. on February 23, 2016
Answer:We do not carry older Superior fireplaces as we only offer new products.
By Adam from Raleigh, NC on May 30, 2015
I am looking for a wood burning fireplace for residential use that will be used probably from 10 to 20 times a year. Are the Superior WRT models better than the WCT ones?
By Will M. on June 1, 2015
Answer:The only difference between the WCT and WRT models is that the WCT or circulating model offers an optional blower to aid in the natural convection produced by it's louvered design while the WRT or radiant model does not. These types of appliances are considered decorative appliances and, like a traditional masonry fireplace, will only provide radiant heat to the room. Purchasing the WCT model and adding the optional blower would simply aid in pushing the heated convection air in to the room while the radiant model would be more for aesthetics as the clean facing can be finished with noncombustible material. From the usage you have described, it sounds like the radiant model may be the better option.
By Lana DeFeo from 76063 on December 24, 2016
I am looking for accessories for model DS 36-2.
By Chaz on December 26, 2016
Answer:We do not have a accessories list for this unit because it is no longer in our system. If you can let us know what parts you are looking for, we may be able to find replacements for you.
By George from Easton, PA on August 29, 2015
The pilot light of my Superior fireplace won't stay on. What do you think could be the problem? The light will stay on when I hold the button but will go out the second I stop.
By eFireplaceStore on August 31, 2015
Answer:It is very likely that the issue lies within the thermocouple. As they age, the thermocouple will become less effective at generating millivoltage and must be replaced. I first recommend cleaning the thermocouple with an emory cloth. This will remove any built up soot or contamination, which will then allow the thermocouple to function more effectively.
By Elias from Fenton, MI on December 16, 2015
We have a Superior fireplace, model DVPF-CMNS. Where can I find a replacement log set for it?
By Will M. on December 18, 2015
Answer:Unfortunately, the manufacturer replied that parts are no longer available for this model.
By Debbie Whitaker from Albuquerque, NM on November 22, 2016
I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
By Scott Taylor from Greer, SC on December 8, 2016
I have the Superior 36" circulating wood fire place installed in my house (WCT2036WS). Do you have the replacement refractory panels in stock for this unit, or do I have to replace the entire unit?
By Brennan W. on December 8, 2016
Answer:We can indeed special order them. If you could, please provide your shipping address and we will be happy to put together a quote.
By Peter from TN on January 23, 2017
For model # VFGF-20TSP (slim line), if you turn the control knob to off, should the pilot light go out? Any help with this question would be appreciated.
By Will M. on January 24, 2017
Answer:I am unable to locate a model matching this description. As a dealer of primarily new Hearth systems, we may not be the best source of information for older systems purchased elsewhere. I recommend contacting the manufacturer of your Hearth system directly for further assistance.
By Frank from Hedgesville, WV on February 15, 2016
I am looking for replacement door gaskets for a Superior Stoveplace model SP38C-1. Do you carry these or know where I can find them?
By Will M. on February 16, 2016
For replacement parts, please fill out this form.
By Linda from West DesMoines, IA on October 13, 2014
We have a Superior fireplace but no owners manual. I don't know the model number but it does measure 35 inches across. The tile above the fireplce and the mantle are discolored from soot. I tried cleaning the tile and wood but it does not remove the dark color. What causes this? Also, is there a deflector that can be purchased and attached?
By eFireplaceStore on October 14, 2014
Over time, the rising heat from either a gas or wood burning fireplace will cause a reaction to occur in combustible and noncombustible materials alike, resulting in the discoloration. Soot can be removed, but the darkening that resembles a soot stain cannot be removed.
Your best option is to use a surface mount fireplace hood, such as the Elite Square End Fireplace Hood with Lintel Mount - 36 Inch x 6 Inch
. While advertised as a lintel mount, it can be made into a surface mount style that will allow attachment to the surface just above the fireplace opening.
By Bonnie Calloway from Las Vegas, NV on December 3, 2016
I have a Superior Gas fireplace, model # RHD38 and would like to buy a remote for it.
By eFireplaceStore on December 5, 2016
Answer:This model number of fireplace was actually a wood burning model. You most likely have a set of gas logs that were installed into it. If you would like to supply a couple of photos of the gas valve that is part of the log burner, I will be able to advise on a remote.
By Molly from PA on December 13, 2016
I am in need of a DS36TP or DS36RP valve for my Superior fireplace.
By Will M. on December 13, 2016
For replacement parts, please fill out this form.
By Edward Antonacci from Fontana, CA on December 3, 2016
Where can I get replacement doors for my Superior Fireplace Model RD3800?
By Will M. on December 5, 2016
For replacement parts, please fill out this form.
By Bill from Weaverville, NC on December 24, 2015
How do I install a blower unit into a Superior SLDVT 35NM?
By eFireplaceStore on December 28, 2015
Answer:In order for the blower to fit into the bottom back portion of the unit where it is intended to mount, you must first remove the glass, burner assembly, and the burner tray. This will open up the space in the hearth floor needed to position the blower assembly properly.
By Mike from St Louis, MO on January 18, 2016
I have a Superior RD-4300 gas fireplace installed. Is it possible to add louver panels and a blower to convert this unit to a circulating unit?
By Will M. on January 19, 2016
Answer:Unfortunately, radiant boxes cannot be modified to be compatible with a blower.
By Valorie Jackson from Columbia, SC on November 2, 2016
I'm trying to find a fireplace insert. I'm not sure what kind I need? My fireplace is a Superior, Model # BRF3875, Serial # 6404K05457.
By Dennis Taylor from Visalia, CA on November 2, 2016
I am looking for a gas valve replacement for a Superior Fireplace Model Number: GPF-8500EN. The present one will not allow the gas to flow thru the valve and feed the tip at the log lighter spark.
By Brenda from Champaign, IL on January 23, 2016
I have model BC36 Superior natural gas log burning fireplace that uses a manual ignition and pilot to turn on. Is there any way that I can convert this to a remote turn on system? The model is EB18NB and the serial number is 00Z-019248.
By Brennan W. on January 25, 2016
Answer:Unfortunately, there is no available way to convert your log set from manual to millivolt remote ready ignition. I apologize for any inconvenience.
By Larry from Xenia, OH on January 30, 2016
We installed a Superior wood-burning fireplace when we built our home in 1989, model. HCE 4050. The model came with two brushed brass louvers and brass trimmed bi-fold doors that we would like to replace with matte-black louvers and bi-fold doors. I'm having difficulty locating replacement parts online. Can you help me with finding replacement doors?
By Will M. on February 1, 2016
For replacement parts, please fill out this form.
By Paul from Bloomington, IL on November 17, 2016
Superior Fireplace: Model # DVT6-CMNS - Serial # 010451 - Need replacement NG gas valve. / Superior Fireplace - Model # DS-36TN - Serial # 12706 - Need replacement LP gas valve
By James from Wakeman, OH on January 6, 2016
We have a Superior natural gas log fireplace that was installed back in 99'. The model is a Superior XDVR5-CMNS. My igniter wire broke and, even though I can light the pilot light with a match, it still won't fire up. With the age of this unit and the issues that I'm having, would a new upgrade be both more efficient and feasible?
By Brennan W. on January 6, 2016
As the parts for your unit are no longer available through the manufacturer, I would agree that upgrading to a new unit is likely the best coarse of action. You may want to take a look at some of our Direct Vent Fireplaces
By Tom Harmes from Delaware, Ohio on November 3, 2016
I have an SFC gas log fireplace model KC 38-3. Is there a fan blower system available for it? The fireplace is wired via a wall switch to a receptacle under the fireplace that is not currently used. A couple of photos are attached.
By Sherry from Windsor, CA on October 16, 2015
Can I convert my Superior fireplace, model RD3800 (M655116), to a gas fireplace? If so, where do I need to drill the hole to accept a gas line?
By Brennan W. on October 16, 2015
Answer:The Superior RD3800 is indeed approved for use with a gas log set. There are pre-made gas knockouts on the lower portion of the side refractory panels that can be punched out for the running of a gas line.