By Bobby from Fairview, Texas on October 21, 2013
I have a 500BWBA Majestic fireplace. An inspector has told me to add a clamp to the damper to hold it open. I have the clamp but I need a diagram to show how to install it properly. Can you help?
By Collin C. - NFI Master Hearth Professional on October 22, 2013
Answer:My apologizes, but I do not have a diagram for installation of this part. However, if the clamp is the same type that we carry, it is a "U" shaped piece of metal with a long set bolt threaded into one side of the "U".
If this is the case, the clamp can be installed by dropping the clamp over the leading edge of the damper plate in your fireplace. While holding it in place on the edge, tighten the long set bolt until the clamp is held firmly in position. The bolt should be facing downwards when the damper is closed. When installed in this way, the damper cannot be fully closed, as the damper bolt will catch the edge of the flue.
By Tom from Lakewood, IL on October 2, 2014
I am looking for glass bi-fold doors in black for my Majestic SR42A Fireplace. Do you have a part number available? I see 2 different models, one for Monessen, and one for Majestic. Which is the correct model doors for my fireplace?
By eFireplaceStore on October 3, 2014
By Hunter from Minneapolis, MN on October 14, 2014
I have a 15 year old Majestic fireplace and the logs are breaking. Is there any way to repair them?
By Chris C. on October 14, 2014
Answer:I would advise against repairing the log in a vent free unit, but if the log is in a vented fireplace, pinning the pieces back together would be the temporary fix.
By Barclay from TN on October 14, 2014
What would you recommend in restoring my old Majestic gas fireplace? Is it possible for it to be converted to wood burning or have vent free gas logs?
By eFireplaceStore on October 15, 2014
Answer:As long as the inner combustion chamber is in good condition, the unit could be used as a wood burning model or with vented gas logs. The unit must be specifically tested and listed for use with vent free gas logs in order to use them. Most older models where not tested for this type of appliance, so it may not be an option.
By Colleen from Bonita Springs, FL on January 24, 2016
I have a Majestic gas fireplace ODGSR36ARP. Do you know where I can find someone to service the unit?
By eFireplaceStore on January 25, 2016
Answer:My apologies, but a search of the NFI database returned no licensed service technicians within 50 miles of your location. In this case, the next best option will be to reach out to a reputable local plumber.
By John from Mt. Morris, MI on December 11, 2014
My builder installed a Majestic gas fireplace without a blower and I would like to purchase one. What would you suggest? I have a fireplace Majestic model 36LDVTRN.
By eFireplaceStore on December 11, 2014
By Ron Minutr from Buffalo, NY on October 28, 2012
Do you have doors for older Majestic fireplaces? The model number is WM42HT-S
By Tyler M. - Fireplace Specialist on October 29, 2012
Yes. Per the manufacturer, you can use the 42GDKBK
doors with a retro-fit kit. The fit kit is not available on our website, but we can provide a quote to special order the doors and the kit you would need.
By Darlene from Chesapeake, VA on January 30, 2014
I have a Majestic GAS36DV88 fireplace but no valve key. The part number on the flange is R606 but I can't find that mentioned anywhere in the operating manual or online. What do I need to buy so I have a valve shut off key?
By Collin C. - NFI Master Hearth Professional on January 30, 2014
This unit uses an internal control valve that should have a knob that allows you to turn the valve between the off, pilot, and on positions. It sounds like you are referring to the main shutoff valve, outside the fireplace. If this is correct, most universal key will work for this valve, such as the Dante 3" Universal Gas Valve Key - Plain
. If you would like to submit a photo of the valve, I can verify that this key will work for your needs.
By John from Henrietta, NY on January 19, 2016
I have a Majestic DVR36RN natural gas fireplace and I need a replacement bottom vent door. Can you help me?
By Will M. on January 19, 2016
For replacement parts, please fill out this form.
By Michael from Swansboro, NC on July 24, 2014
I am looking for a blower kit model: BLOTDL. Do you have this?
By eFireplaceStore on July 24, 2014
By Geoff from Cary, NC on December 2, 2014
I have a Majestic MBU36 fireplace installed in my house and I am looking for pictures and insulation values (if available), for some glass doors for my fireplace. What would you suggest?
By eFireplaceStore on December 2, 2014
By Trevor from Fort Washington, Maryland on September 29, 2013
I have a Majestic 33LDVR and I would like to buy a blower for it. Do you carry any?
By Collin C. - NFI Master Hearth Professional on September 30, 2013
While the optional FK24 fan kit has been discontinued, the FK12 the unit could also use is still available. This kit can be seen here
. This unit is on/off only, but it can easily be made variable speed by adding the Majestic Variable Speed Fan Control
By John from Brigantine, NJ on January 7, 2016
I have a Majestic Model DV 360 RN and the pilot light will not stay lit. What could be wrong?
By Will M. on January 7, 2016
Answer:This can often be corrected by cleaning the thermocouple with an emery cloth or 1200 grit sandpaper to remove any carbon buildup that may be preventing the pilot flame from creating more than 10 Mv to keep the pilot flame on. If this does not work, please check the positioning of the pilot flame to ensure that it is impinging on the thermocouple. If this is engulfing the thermocouple, with the pilot plunger held open and the pilot lit, a multimeter will need to be used to check to ensure that at least 10 Mv is being generated by the pilot flame. If so, check to make sure the thermocouple connection is secure at the valve. If it is, the valve may need to be replaced.
Also, it is common for customers to simply not have the control knob pushed all the way in, which will not allow the pilot to stay open even if the correct millivoltage is being produced as the plunger must actually be seated inside the valve all the way. Gas will flow enough to light the pilot, but the pilot will never stay lit, if this is the case.
By jack quagliana from new jersey on January 2, 2013
I need an insert for a 1969 gas fireplace.
By Tyler M. - Fireplace Specialist on January 2, 2013
Answer:For clarification, do you have a masonry/brick fireplace, or a manufactured (metal) fireplace? Are you looking to install a wood-burning insert, a gas insert, or a gas log set? Also, please provide the fireplace dimensions so we can offer recommendations.
By Sharon from Charlotte, NC on December 19, 2015
My Majestic fireplace has been installed in my home since 1993, model MBUC36. Is it possible to convert it from a wood-burning unit to a gas log fireplace?
By eFireplaceStore on December 21, 2015
Answer:This unit does have provisions for a gas log set, as it has knockouts for the gas line to pass into the combustion chamber area. Installing the line after the installation of the fireplace can be a bit difficult, as you will need to access the area behind the wall and into the side of the fireplace. This will require cutting open the wall and tapping into the nearest available gas line.
By Barry from Knox, IN on January 28, 2013
My fireplace has a remote control, Model no UVC36 RP. Sometimes the pilot light will not stay lit and sometimes it will, and the fireplace will run for hours and then the fireplace will go out and not relight, and then all of a sudden work again, no rhyme or reason.
By Tyler M. - Fireplace Specialist on January 29, 2013
Answer:There could be a faulty heat sensor or thermocouple, a defective pilot, or a defective gas valve that is causing the issue. We recommend having a local technician evaluate the unit. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified technician in your area. Their website is www.nficertified.org. Once there, just click on the "Public" link on the right hand side and enter your zip code.
By Bill from Friday Harbor, WA on September 12, 2013
I have a 21yr. old Majestic WM42SX-S that has had moderate use. I am considering placing a fireplace insert into the existing firebox that weights 342 lbs. I am concerned about the weight of the unit and t the existing Majestic firebox's ability to support it. I a writing you because I could not find a contact number for Majestic.
By Collin C. - NFI Master Hearth Professional on September 12, 2013
Answer:After pulling the archived manual for this item, it does make mention not to install a fireplace insert into this unit. Very few manufactured units are reinforced to be able to take the weight of an insert and the trend towards compatibility with an insert seems to be more recent. The floor of the insert could be braced to deal with the weight, but the unit may also not be insulated properly to maintain clearances.
By Fred from East Windsor, CT on November 9, 2014
We recently moved into a new house that was built in 2004. It has a Majestic ventless gas room heater Model # UVC36. It has an noticeable odor when it is turned on and running. I read the owners manual and realized it has two CO Catalyst filters that call for cleaning yearly to work effectively. I don't think they have ever been cleaned! I removed the filters and cleaned them with my air air compressor and reinstalled them and the smell seems to be somewhat better but still distinctly noticeable . I have searched online to try and buy replacements with no success, I was even told by one dealer that they are discontinued. Do you have any suggestions for a better cleaning process for these filters? Do you have any ideas about a replacement unit that would be available?
By eFireplaceStore on November 11, 2014
Answer:Unfortunately, replacement parts for this unit have indeed been discontinued. Your model was produced while Majestic was owned by the CFM corporation, which dissolved in 2009. When Majestic was sold, the product line changed completely and parts support for the CFM units was discontinued. The manufacturer advises against cleaning the catalyst filters will any chemical agent, so blowing them out with compressed air is the only option. I apologize that I can no longer obtain replacements.
By ivy from Deptford, NJ on November 17, 2012
I have a Majestic UVC43 vent-free fireplace. The pilot light does not stay lit. It's about 12 yrs. old. What could be the problem?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:The most common cause of this issue with vent free fireplaces is a dirty pilot assembly. Lint and dust can build up on the pilot and cause the assembly to malfunction. I recommend using compressed air to blow the pilot assembly clean and try lighting it again. If the pilot will still not light, it is likely that the thermocouple has gotten weak and is no longer able to support the pilot flame.
By Jeffrey from Waterford, NY on December 12, 2012
My unit is approximately 10 years old, model GE336. The pilot light will not stay lit. I believe it to be the thermocoupling. In my manual, it states that Majestic had removed the microswitch, but it looks like one is in place in the top left corner. Yet when I hold it in and light the pilot I still have a problem.
How do I remove the thermal coupling from the housing?
By Collin C. - NFI Master Hearth Professional on December 12, 2012
Answer:Typically, the heat shield surrounding the pilot assembly will need to be removed. The shield will either snap or screw into place. The thermocouple and thermopile will both have a retaining nut that will spin on from beneath the pilot bracket and hold them in position.
Once the nut has been backed off, you should be able to unhook the leads and pull the thermocouple and thermopile out of position.
By Joe from Fort Myers, FL on April 7, 2015
I have a Majestic SHR52 fireplace and the termination cap is rusted. I would like to replace it with a stainless steel or copper cap since I live near salt water. What do I need for a replacement?
By Brennan W. on April 7, 2015
By Ray from Fond du Lac, WI on April 3, 2013
What is the BTU output of a Majestic CDVT42 fireplace?
By Tyler M. - NFI Certified Specialist on April 3, 2013
By Mary from Jordan, MN on December 12, 2012
How can the flame be increased in my Majestic fireplace? It is very low.
By Collin C. - NFI Master Hearth Professional on December 13, 2012
Answer:Has the flame in the fireplace always been very low or is this a recent development? If the flame has just now become low, there may be a partial blockage in the gas supply to the valve or the burner.
By Jimmy from Robertlee, TX on October 12, 2015
I have an older model Majestic, RG22, that has a dual chimney pipe. I have a had full of straw from a bird's nest that has fallen to the top of the fireplace in between the pipes. Do you have any suggestions?
By Will M. on October 13, 2015
By Rachel from Los Angeles, CA on May 22, 2016
I am wanting to replace the fireplace doors on my fireplace. The doors I currently have are about 20 years old and I want to update them. I'm having trouble figuring out what doors to buy. I took a photo of the manufacturer info and it is Majestic. Model number is: MBUC36. Are you able to help direct me toward replacement doors?
By Will M. on May 23, 2016
By Don from Long Grove, Illinois on June 20, 2014
I recently purchased and had installed a Majestic Echelon 42" direct vent fireplace. It has been used 3 times in the last 2 months. It was used for about two hours just a week ago, however now the product will not light. I see the spark for 30 seconds or so, but I cannot get the product to light. Any ideas what could have changed? Nothing has changed since the last time I used it. No idea how to get it to light. It uses the command center product and I am not sure I should take the front off the unit and do anything manually. What do you suggest?
By eFireplaceStore on June 20, 2014
Answer:There are a number of issues that could be causing the problem. However, if you are able to hear and see the ignitor sparking, it is likely a fuel delivery issue. The command center has an LED display that uses green or red flashes to indicate the problem. You can access the command center by opening the access panel that runs across the front of the unit, just in front of the glass viewing pane. Once you have accessed the command center, I recommend first resetting the unit. The occasional power outage or surge has been known to cause the issue you are experiencing. Using the rocker switch on the command center, switch the unit to the off position, wait 20 seconds, then switch it on again. You can then try to ignite the unit. If the same problem occurs, take a look at the LED readout on the command center and note the color of the LED flashes. The number of flashes is also important. Please let me know the results and we can proceed further.
By Sheri from Newberg, OR on September 22, 2013
I have a Majestic model # G336RN. The unit works fine, I would just like to update the front of the fireplace. Is there an option for this? If so, does the "old front" just unscrew and a new one can be added?
By Collin C. - NFI Master Hearth Professional on September 23, 2013
Answer:While changing the decorative fronts is a fairly easy process, usually involving a few screws and snaps, there are no longer any fascias available for this unit. The G336RN was discontinued nearly 15 years ago and the manufacturer has ceased production of any parts for it. It is certainly possible to paint the face of the unit or overlay it with a custom shroud, but anything of that nature would need to be custom fabricated. I apologize that parts are no longer available for this model.
By Robert from Erie, PA on June 8, 2016
I have Majestic fireplace, I'm not sure if it is a UVC36 or a UVS36. It was installed about 10 years ago when the house was built. There is no problem with the pilot. It lights and stays lit. When the burner is lit it comes on for about a minute, then goes out and the pilot shuts off. It worked fine through the winter. I have cleaned it, and blown out the burner. That did not help. We had it serviced in 2010. They cleaned it and adjusted the pilot. Do you have any suggestions?
By Brennan W. on June 8, 2016
Answer:This sounds like there could be an issue with the thermocouple. First, we would suggest cleaning the thermocouple with a piece of emery cloth or 1000 grit sandpaper. Residue can build up and make it to where it can not sense the pilot flame, which will shut down the unit and pilot light. As well, since this is a vent free unit, you will want to make sure that there is no clog in the oxygen depletion sensor which is causing the unit to think there's a drop in oxygen. This can be done by spraying out the ODS hole with a can of compressed air.
By TJ from Cleveland, OH on November 13, 2014
I have a Majestic DVRT36 fireplace that needs a new fan. The original model number of the fan is FK-24. I am looking for an original Majestic part. The web seems to be filled with a lot of replacements but they appear to be knock-off's and not the original Majestic. What do you have to offer?
By eFireplaceStore on November 13, 2014
By Kevin from IL on January 14, 2014
I have a Majestic direct vent gas fireplace Model DVB4136. It was installed in the our new house in the summer of 2008. We only had it working for two winters. This year I tried to light it but the pilot light won't stay lit. I have the PSE Pilot. I tried several times with the pilostat knob held for over a minute but when I try to turn it to the on position it goes out. I contacted to Majestic Dealers in the area but I got little response. Any Suggestions?
By Collin C. - NFI Master Hearth Professional on January 15, 2014
Answer:There are a couple of service procedures that can be attempted to rectify this situation. It is common for direct vent units that do not see heavy use to develop a layer of dust or corrosion on the pilot assembly and its connections to the valve. This can lead to a voltage drop or low voltage issue that will prevent the pilot from supplying enough power for the gas valve to open. With the unit shut down and the gas turned off, the first thing to try would be to use a can of compressed air to thoroughly blow out the pilot assembly. Then, using a fine grit sandpaper (300 grit range), lightly polish the thermopile probes and flame sensor to remove any soot or corrosion that has built up. Lastly, trace the leads from the pilot assembly to the valve. Disconnect the leads at the valve and polish them lightly, then re-install. You can then restore gas flow to the unit and attempt to light the pilot and main burner again.
By Anne from ID on September 2, 2014
I just moved into a home that has a Majestic fireplace series SR/SC with a gas starter. We would like to convert to a sealed gas fireplace that will offer heat. What are our options? Can the firebox be used or would we have to rip it out. How do you retrofit? I expect we would need a new chimney liner made for gas.
By eFireplaceStore on September 3, 2014
Answer:This wood burning fireplace has been rated by the manufacturer to house a gas burning fireplace insert. However, there are a couple of major obstacles that prevent the installation of one. The relatively steep taper of the box limits the depth of the fireplace insert. Every insert that we carry that is small enough to fit will have flue collars that are positioned too far forward to overlap the flue collar of the wood burning box. Because the opening of the box is just large enough to house the insert, there is not enough room to direct the liners needed for the insert back and into the flue collar of the wood burning box. The tight clearance would cause them to be crushed.
All this being said, the most realistic solution will be to remove the current box and install a high efficiency direct vent gas fireplace. If the existing chimney is an entirely straight run, the new direct vent piping could be routed through it, eliminating the need for removal of the existing pipe. If you are able to confirm your existing vent pipe is entirely straight and can provide an estimate of the chimney height, I can recommend potential replacement units and vent piping for your needs.
By Ethan from Rehoboth, MA on December 6, 2013
My remote sensor on my wall has an adjustment hole. What is it for?
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:Some remote receivers have an adjustment microswitch that can be rotated to offer a different RF band. The remote and receiver must be re-synchronized if any adjustment must be made. The purpose of adjusting the RF band is to help with any interference that you may be experiencing, which can cause undesired operation or intermittent operation of the remote.
By Bud from Hopewell Junction, NJ on January 21, 2013
I have a Majestic 500dvbl gas fireplace, If I wanted to add a blower unit, which unit should I use for this model?
By Tyler M. - Fireplace Specialist on January 21, 2013
By Ken from Frankewing, TN on November 29, 2014
I have a model BR 42 wood burning fireplace without a blower and would like to add a blower. Is is possible to add a blower to my fireplace?
By eFireplaceStore on November 30, 2014
Answer:Unfortunately, this model of fireplace cannot be converted for use with a recirculating fan. The smooth face weldment (front) that comes with this unit is not interchangeable for a circulating front. As such, the fireplace has no way to circulate air. I apologize for the inconvenience.
By Scott from Kings Mountain, NC on March 3, 2015
I have a Majestic NVC43RP LP gas fireplace in a house I just bought. Can it be converted to be a non-vented unit due to 90% of my heat going out the chimney?
By Brennan W. on March 3, 2015
Answer:Unfortunately, your unit is not approved to be converted to vent free. We apologize for any inconvenience.
By Eric from Neptune, NJ on November 10, 2014
I have a Majestic fireplace model NVB42. The pilot light is on but the switch on the wall rarely works. I changed the switch but we still have the same problem. Can you help me troubleshoot this problem?
By eFireplaceStore on November 11, 2014
Answer:It is likely that the thermopile in the pilot assembly is becoming weak and is no longer able to deliver enough millivoltage up to the switch and then back to the fireplace. A good way to test the unit is to jump the circuit directly at the gas valve by using a piece of 18 or 16 gauge wire to connect the "TPTH" and "TH" terminals on the end of the valve. If the unit starts every time, there is indeed too much voltage drop in the switch circuit and the millivoltage at the gas valve and at the switch which will need to be tested.
By Jean from Poughkeepsie, NY on March 20, 2013
I have a Majestic natural gas fireplace, installed in 1998 and rarely used until last year. I recently noticed that the glass is very cloudy on the top part of the unit and looks foggy. Why has that happened? Is it a problem - should I stop using it or call a technician?
By Tyler M. - NFI Certified Specialist on March 21, 2013
Answer:It appears you have one of two possible issues. The first would be simple condensation on the glass (water vapor is a by-product of combustion), but if it does not go away after the burner is on for a time, then it could be the second issue. If it is not simply moisture, it could be sulfuric acid, and this could damage the glass. We do recommend having a technician service the unit (basic maintenance may be needed regardless), and he will be able to render a verdict and clean the glass, if possible.
By Len from Pawling, NY on September 20, 2014
I have a Majestic fireplace model # WM36a. I need to replace the bottom fire brick panel of the unit. Is it still available and/or what is a substitute? If not what is the best way to remedy the problem?
By eFireplaceStore on September 23, 2014
Per the manufacturer, the hearth panel for this unit is no longer available. We do carry universal panels, but their thickness and design is not comparable to the hearth panel used in this unit. The best course of action is likely to cast a new panel from refractory cement, using the old panel to produce forms for the new panel. A castable refractory cement, such as the Rutland Castable Refractory Fireplace Cement - 25 Pound Tub
can be used to cast the new panel.
By Jerry from Hibbing, MN on November 17, 2014
What is a good glass cleaner to clean the glass on a Majestic gas fireplace, model RHEDV32-RFP?
By eFireplaceStore on November 18, 2014
By Eileen Rosenberg from Parkville, MD on December 14, 2012
Where do you replace the AA batteries when the remote no longer works? The red button flashes on, but the fire does not go on. It says on the remote casing that AA batteries need to be replaced yearly behind the plate. What plate?
By Collin C. - NFI Master Hearth Professional on December 17, 2012
Answer:The AA batteries will be located inside the remote receiver box, which is installed behind a wall plate or inside the bottom of the appliance. The receiver box will have a manual slider that switches the receiver between off, remote, and on functions. Once you have located the receiver, you will need to remove its front cover plate to expose the batteries.
By Dave from Charles City, IA on January 9, 2016
The blower in my Majestic wood burning fireplace, model WMC36, stopped working. How would I go about trouble shooting the problem and does the glass door have to be removed to work on the area?
By eFireplaceStore on January 11, 2016
Answer:The glass door on this unit should indeed be removed and set aside during troubleshooting of the fan, as the bottom refractory panel will also need to be removed and set aside to access the blower panel. Once you have accessed the blower, you will need to check voltage flow to the fan with a multi-meter. If the speed control is on and you have power at the fan assembly itself, the blower motor is most likely defective. If power is present at the input of the speed control, but not the output, the problem is likely in the speed control itself.
By Tony from Prescott, AZ on November 19, 2015
Is a Majestic SHR 42A fireplace approved for a wood burning or pellet burning insert?
By Chris C. on November 19, 2015
Answer:Unfortunately, an insert is not to be installed into the SHR42A series fireplaces by Majestic.
By Bob from Omaha, NE on March 4, 2015
I have a Majestic wood fireplace that was installed when the house was built in 1990. I would like to remove the lower air inlet to clean out underneath the firebox and take off the upper grill to clean as well. However, I can't figure out how to remove them. Does the glass door assembly have to be removed first?. According to a brochure left with the house when we bought it, looks like it's a model MBUC42.
By Kevin E. on March 9, 2015
Answer:Thank you for your patience. Tech support at the manufacturer has confirmed that the louvers should indeed be able to be removed from your MBUC42. They advise that they were normally pinned louvers and to remove them you would simply lift the louver assembly out of the bottom pin holes, swing the bottom forward and finally work the louver downward out of the top pin holes.
By Keith from Hot Springs, AR on January 3, 2014
I own a Majestic NVSTR36. It is new in a house built in 2005 and has worked fine until recently. A few weeks ago, it was going and all of a sudden it went out (the pilot light and the burner). This unit uses propane and I have two 150 lb tanks. It appeared that one tank had emptied and transferred to the other at an earlier time since the second did not appear completely full. I was unable to light the pilot at that time. I looked at the unit and thought that maybe one of the wires connected to the unit from the remote switch was loose. I tightened the wire and cleaned the unit. It worked as normal. I've replaced one tank since then. But last night, the unit shut down again. The pilot did relight, but the unit would shut down as it did before after running for varying amounts of time. It appears one tank has emptied. The pilot lights and appears to stay lit. I watched the unit shut off. It appears the flame and pilot slowly (10-15seconds) get smaller until unit shuts down. What do you think is the problem?
By Collin C. - NFI Master Hearth Professional on January 3, 2014
Answer:By your description, it sounds as if the thermocouple or flame rod in the pilot assembly is becoming weak. You likely had a bit of excessive voltage drop that was alleviated when you tightened and cleaned the switch wire. However, as the thermocouple or flame rod has continued to weaken, the amount of voltage or signal produced is no longer enough to hold the valve open.
In order to recommend the correct replacement part, I will need to know if you have a NVSTR36RP or an NVSTR36EP. Please advise at your convenience.
By Ron on November 9, 2012
I have a older Majestic gas fireplace with remote control. The fireplace works great and blower as well, and Iíve changed batteries in the remote and remote transmitter on the fireplace. The red light works on the remote and when the transmitter is set on remote nothing happens. I was wondering if the wires were hooked up wrong. By any chance do you know where the black wire goes, as right now it is not hooked to anything. The blue, white, and red wires are connected.
I was searching for a wire diagram on the Internet, but did not find any. The model of the fireplace is a DVR36RN. It would be nice to be able to use the remote instead of keep having to open the bottom flap and turn the unit on. Any advice you could give me would be a big help.
on November 9, 2012
We were able to find an installation manual for your fireplace. However, it does not include the information that you need. So, please allow me to contact our technical support at the manufacturer for more information on this concern. We will let you know what we discover. In the meantime, please follow the below link to download the manual:
Majestic Fireplace Manual
Thanks for your patience.
By Tommy Perkins from Texas on December 28, 2012
I have a Majestic fireplace and it has a mantel above it, about 18" over the top vent where the heat comes out. It seems to get very hot on the mantel. Is that normal?
By Tyler M. - Fireplace Specialist on December 28, 2012
Yes, it is quite normal for a mantel above a fireplace to get hot. As long as the mantel clearances for your fireplace model are met, you should have no reason for concern.
A couple of options would be to get a hood for your fireplace, or to get something like this HomeSaver Mantel Heat Shield
By Scott from Halifax, Nova Scotia on December 16, 2012
Can you ship to Nova Scotia, Canada?
By Tyler M. - Fireplace Specialist on December 17, 2012
Select items on our Web site can indeed be shipped to you in Canada. However, we cannot offer free shipping on orders shipped outside of the 48 continental United States. In some cases, our website will not allow you to check out if you are shipping to a Canadian address. If this is the case for you, please contact us
with the item number(s) you have in your cart, plus your full shipping address, and we can provide a shipping quote.
Please note that Canadian shipping charges do not include duties or brokerage fees that you will be responsible for at the time of delivery.
By Lisa from Massachussetts on February 11, 2014
I would like to buy a Majestic propane direct vent fireplace. I have had other units myself before, but want to make sure these new units will still light, even if the power goes off. I have read that Majestic units need power hooked up to them to run the "signature control system". Is that different from the millivolt systems made by fireplace companies?
By Tyler M. - NFI Certified Specialist on February 11, 2014
Answer:Yes, the Signature Command system does indeed require electricity to operate, but there is a battery back-up included with each of these models. As such, they can still operate when there is a power outage. While the default setting eliminates the standing pilot light, the Signature Command units do offer an optional pilot setting that is useful for cold climates.
By David from Freeburg, Illinois on December 2, 2013
I just purchased a house with Majestic fireplace model MBUC42. Is this a vented or a vent free system?
By Tyler M. - NFI Certified Specialist on December 2, 2013
Answer:The Majestic MBUC42 is a woodburning fireplace that should have a functional chimney in place. Thus, you would have a vented system.
By Lori from Meridian, ID on May 29, 2016
Can the glass be cleaned on the inside? Ours has become cloudy.
By Will M. on May 31, 2016
By Orville from Winooski, Vermont on September 25, 2013
I have a Majestic DVR39 model. I changed the battery on the remote sensor, and also the remote. Since then, the remote lights work but will not start the fireplace. Do you think the remote needs to replaced? If so, what do you recommend? I now have an off/on and auto with a built in thermostat. Please forward different types to me that would work with my fireplace.
By Collin C. - NFI Master Hearth Professional on September 25, 2013
From your description, it does seem that either the remote RF transmitter or receiver has given out. A suitable replacement remote with a built in thermostat is the Ambient RCST Standard Thermostat On/Off Remote Control
. This remote should offer similar control as the unit you are using now.
By Gary from Naples, FL on February 24, 2014
I have a Majestic model GA21LP fireplace insert in my new house. The pilot won't light - I don't have a remote or wall switch, can I start it manually? I've installed a few gas systems in the past, but I'm unfamiliar with this one.
By Collin C. - NFI Master Hearth Professional on February 25, 2014
Answer:You can indeed use a jumper wire on the outer gas valve terminals to close the circuit and allow the unit to come on. It is possible the design of this valve is different, but it is usually possible to light the pilot without the jumper wire in place. The wire is usually only necessary to open the main burner circuit. I was unable to find clarification on this model to give further insight.
By Noreen from Rochester, NY on February 3, 2013
I have a Majestic gas fireplace. It has a fan but never warms my room. After six years in this house, I just looked and realized the maximum Btu is only 19,000. How costly and difficult would it be to change this to 40,000 Btu's so I can have heat to warm my room?
By Tyler M. - Fireplace Specialist on February 4, 2013
Answer:You would need to completely replace your fireplace with a new model that has a higher Btu rating. If you have a B-vent fireplace, its inefficient nature is greatly hindering your effort to heat the room, as most of the heat goes up the flue. We recommend a new direct vent model.
By Terry from Janesville, WI on March 25, 2013
I need to replace the doors in a Majestic Fireplace, model # WM42SX. It as an opening of 21 3/8" x 42".
By Collin C. - NFI Master Hearth Professional on March 26, 2013
By Angel Medina from Berlin, CT on November 14, 2012
How do I install the fan to a Majestic Chesapeake CFX32 vent free fireplace?
By Tyler M. - Fireplace Specialist on November 14, 2012
By Jim from Massapequa, NY on November 3, 2014
I have a Majestic 36 inch gas fireplace. The pilot light goes and stays on but the fireplace will not light up when turned to the on position. What do you think is wrong? The gas is on and it did work the other day but took a minute to light after turning it to the on position
By eFireplaceStore on November 4, 2014
Answer:It is likely the thermopile in the pilot assembly is no longer producing adequate millivoltage to open the gas valve. Has the unit been serviced recently? If not, it may be time to have the pilot assembly cleaned, as this could resolve the problem.
By Guy from Stevenson, WA on March 9, 2013
I have a Majestic Builder DV Nat Gas Fireplace # B14AOB 04360727. After a few months of disuse, the flame was low and couldn't be adjusted to the height it should be. The gas company verified that the pressure to the regulator was fine, but that the regulator needed to be replaced. Even after replacing the regulator, the flame remains low. What can I do?
By Collin C. - NFI Master Hearth Professional on March 11, 2013
Answer:The issue you are describing seems to indicate a clogged main burner orifice. Just downstream of the unit's gas valve, there is an orifice installed into the supply line to the burner. If the unit sat idle for some time, it is likely that a piece of debris is clogging the orifice. The burner would need to be temporarily removed to allow cleaning of the orifice. To cover all the bases, you should also check the gas pressure at the gas valve on the unit and make sure the pilot flame increases and decreases as it should.
By Patti from Abington Township, PA on October 23, 2014
I have a Majestic fireplace. At the time we had it installed, we were unable to have natural gas so we used propane. Now we are looking into having it converted to natural gas but can not locate the conversion kit. Do you have the conversion kit for a Majestic DV360?
By eFireplaceStore on October 24, 2014
Answer:My apologizes, bu the manufacturer advises that the conversion kits for this model have now been discontinued and no stock is remaining. I am sorry that I could not obtain the necessary parts.
By Ron from Martinsburg, WV on November 7, 2014
I have a Majestic model WMC42 fireplace with gas logs. I have to change it to burn wood. How do I seal the gas line opening?
By eFireplaceStore on November 10, 2014
Answer:Once the flex line has been removed from the gas log set and the gas valve has been shut off, the iron gas line can be capped. You should be able to pick up the appropriate cap at a home improvement store.
By Jeanne from North Wales, PA on January 17, 2016
I have Majestic Zero Clearance Fireplace (Model R36), and I want to install something to help move the heat back into the house rather than up the chimney. Does Majestic support radiating plates with feet on the back wall of the fireplace? I did notice that the grate appears to be anchored to the floor of the fireplace. Can it be removed so it is not bolted to the floor of the fireplace and support this radiating plate on cast-iron feet behind the "removed" grate, which would now be moved forward in the fireplace?
By Will M. on January 18, 2016
While you may install a Fireback
, the grate cannot be moved forward to accommodate a fireback as this will likely result in spillage. Improper placement of the grate in prefabricated fireboxes will result in the firebox being outside of the tested configuration and, without the grate being secured, this could potentially result in the weight of a cast iron or steel fireback pushing flaming logs and embers into your home.
By Paul from PA on November 3, 2014
I have a Majestic gas fireplace and I am looking for the blower. Does the blower have to be a Majestic brand blower?
By eFireplaceStore on November 4, 2014
While there are a couple of universal blowers on the market, such as the Skytech FK-165 Fireplace Blower Fan Kit
, using one can be risky. There is usually very little space to fit a blower into the bottom of the unit and the Majestic blowers will be specifically designed to fit. Universal blowers may not be sized properly to work.
By Jeff from Santa Barbara on January 28, 2014
I am looking for parts for a Majestic M28 fireplace. Here are the part numbers given from the installation manual:
t20A (traditional top housing)
8CA (Adapter Kit)
TT200B (Contemporary Chase Top Termination)
TT8CB (adapter Kit)
GEK28-0 (Glass Enclosure Kit)
By Collin C. - NFI Master Hearth Professional on January 28, 2014
Answer:Unfortunately, we are no longer able to procure this parts from the manufacturer. Because this unit was last produced nearly 30 years ago, the original chimney components are becoming very difficult to come by. I apologize that I cannot provide these items.
By Brian from Aspen, CO on November 21, 2015
When I look into my fireplace's louvered compartment on the left side I see a 2" hole in the wall of the compartment. There is a lot of cold air tht enters the room from this. The power enters from the other side and is sealed. Since the unit is vented to the outside, can I seal this to prevent the cold air from coming in which cools the floor? As a note, this was installed before we took ownership of the home.
By eFireplaceStore on November 23, 2015
Answer:While 2 inches is about half the size of the average combustion air intake, this may be what you are seeing. Many appliances have provisions for an outside air intake, which provides a dedicated source of combustion air for wood burning appliances and prevents cold air from being drawn in through other gaps in the outside wall when the appliance is operated. If the intake was installed improperly, you can indeed get a cold air draft seeping into the home when the appliance is burned. You can plug this opening with non-combustible material if you wish. The efficiency of the appliance will be slightly lessened, but there will be no real trade offs other than that.
By Andy from VA on October 31, 2013
I have a majestic fireplace model #36lDVRRP. The flame won't come on . Could it be in the switch on the wall? What do you think?
By Collin C. - NFI Master Hearth Professional on October 31, 2013
Answer:It is indeed possible that the switch on the wall is defective. You should first test the unit by removing the wire leads from the switch and tie them together. If the unit does not ignite, a jumper wire can be used between the outer terminals on the gas valve, where the switch wires are connected. They are usually labeled "TH" and "TPTH". If the unit will still not ignite, the thermopile in the pilot assembly may be weak and is no longer producing the millivoltage needed for the unit to ignite.
By Diane from Grandy, NC on December 26, 2013
We have a Majestic gas log fireplace model 36B DVR RP. We are unable to get the pilot light on. What else can we do to get this working?
By Collin C. - NFI Master Hearth Professional on December 26, 2013
Answer:There are a couple of maintenance items that can be done to remedy this issue. To begin, use compressed air to blow out any dust or dirt that has collected in the pilot assembly. Next, using a fine grit sandpaper, lightly sand the thermocouple to remove combustion byproducts that have accumulated. When done, blow out the pilot again. Lastly, loosen the thermocouple nut from the gas valve, then lightly sand the button on the end of the lead. Gently tighten the lead back into the gas valve again. You may now attempt to light the pilot again.
By Anne from Austin, TX on April 13, 2013
Can I change the log set in my 13 year old direct vent fireplace? And how do I determine the model?
By Tyler M. - NFI Certified Specialist on April 15, 2013
Answer:It is unlikely that you will be able to change the log set on a direct vent model, as these units are specifically tested and designed for the log set that was included at purchase. To find the model number, you should be able to locate a sticker or data plate around the pilot assembly/valve near the control knob(s).
By Curt from Lyons, NY on November 3, 2014
I have an HEB42 propane fire place insert. I have noticed over the years a lower and lower heat output and corresponding smaller flame heights. This last weekend, I started the unit up and the flames were very low so I took off the manifold that has the three orifices that feed the three burners. The orifices were partially plugged. I cleaned them out and put it back together. At the initial start up of activating the main burners there was a noticeable improvement in flame height and heat output. However, after a few seconds the flames diminished to almost nothing where eventually the pilot flame also became so low that the unit's flames were turned off by the gas valve. Is this a bad gas valve? How exactly do I check it?
By eFireplaceStore on November 4, 2014
Answer:This actually sounds like a potentially bad pilot assembly, although the gas valve is also a possibility. You may try cleaning the thermocouple and thermopile in the assembly with an emory cloth. This will remove any soot or combustion byproducts that could be causing undesired operation. If this does not help, the next thing to do would be to use a manometer to check gas flow at the test ports on the gas valve. If gas flow is steady into the valve while it is operating, but drops slowly on the output side, the valve itself is failing.
By Debbie from New Jersey on November 22, 2013
I purchased a home that has a Majestic model MBUC36 gas fireplace. I turned the key clockwise to turn off the gas and pilot for the summer. Now I am not sure how to turn on the gas and how to ignite the pilot for winter. Can you help me?
By Collin C. - NFI Master Hearth Professional on November 22, 2013
Answer:The Majestic MBUC36 is a wood burning factory built fireplace, but it sounds as if yours has been converted for use with gas logs. Each gas log set is different, so the exact lighting procedure can vary. That being said, the proper procedure is usually as follows:
1. Using your gas key, turn the valve counter clockwise to open it again fully.
2. Located the control knob on your gas log set. The knob will usually have a label reading "off", "pilot", and "on". The unit may also have a push button ignitor near the knob. If so, you should be able to push the ignitor button and see a blue spark occur at the pilot assembly. If the set does not have an ignitor, a barbeque lighter will be needed.
3. While pushing the ignitor button repeatedly or holding the lighter flame near the end of the pilot tube, turn the control knob to the "pilot" position and push in on the knob. It may take a minute or so to purge all the air out of the line, but a flame should form at the end of the pilot tube.
4. After you have a flame, continue to hold the control knob in for 45 seconds. You can then release the knob. After the pilot has been burning for approximately 4 to 5 minutes, you can then rotate the knob to the "on" position for the main burner to ignite.
By Harvey from Kearney, NE on December 4, 2015
How long do you burn a fire in a new Majestic fireplace to cure the paint?
By Will M. on December 4, 2015
Answer:This information is normally provided by the appliance manufacturer in the product literature for the fireplace, but I have seen this range anywhere from 3-7 hours for the paint to cure and for the odors from the bonding agents used in the manufacturing process to dissipate.
By Art from Anacortes, WA on November 3, 2014
A couple of years ago I purchased an FK24 blower kit for my Majestic fireplace and it has stopped working. Is there a troubleshooting procedure I can perform to identify the failed part? Is there a part that is most likely to have failed prematurely such as the temperature sensor?
By eFireplaceStore on November 4, 2014
Answer:The temperature sensor is indeed the likely part at fault here. With the fan unplugged, use a jumper wire or alligator clip to bypass the temperature switch. The same procedure can be done for the speed control. If bypassing either allows the fan to work, that component can be replaced.
By Galen from TX on October 24, 2014
I am looking to add a door to a Vermont Castings Majestic model: HBC36. Do you have any doors that would fit?
By eFireplaceStore on October 27, 2014
By Donna from Prince Frederick, MD on October 30, 2014
I am looking for a fireplace that is vent free, uses propane, has a mantel, and includes a remote control that is no bigger than 20,000 to 25,000 BTU's. What would you suggest?
By eFireplaceStore on October 30, 2014
By Harvey from Gainesville, Georgia on November 17, 2013
I have what appears to be a Majestic fireplace model # 6516, and also BC36R. It also has fireplace number AH943680. I wanted to add gas logs but the fireplace metal sticker says logs only, and not tested with unvented gas logs. Can a vented set of propane logs be installed? I looked at the vent and metal in the top of the unit and it appears to be very thin. Any idea what this unit is? This is a new unit in a house I just bought.
By Collin C. - NFI Master Hearth Professional on November 18, 2013
Answer:Looking into the manufacturer instructions for this unit, it is indeed rated for use with a set of vented gas fireplace logs. The unit has not been tested or listed for use with unvented gas logs. Because unvented gas logs subject the upper chassis of the unit to a great deal of heat, due to the chimney being closed, they should not be used.
An appropriated sized set of vented logs could be used without the danger of overheating.
By Rob from Marquette, MI on December 31, 2012
Does a wood-burning Majestic WMC42 fireplace need a fire brick on its hearth? I am wondering if this is a safety issue.
By Tyler M. - Fireplace Specialist on January 2, 2013
Answer:Yes, the Majestic WMC42 WarmMajic Circulating Wood Burning Fireplace does require a hearth brick refractory panel, which is included with the fireplace. You should get a factory replacement if it is missing. We can get a replacement hearth panel for this model, but it would take about 4-6 weeks to get it to you.
By Anne from Canada on January 5, 2014
I have an older Majestic DVR 33 direct vent gas fireplace that turns on via a switch on the wall. It also has a fan that is turned on by another switch on the wall. Is it possible to hook up a remote to turn it on? I would like to be able to start the fireplace when the power is out. Can you help?
By Collin C. - NFI Master Hearth Professional on January 6, 2014
The DVR33 is a millivolt gas valve equipped fireplace, meaning that it has a pilot assembly that generates its own electricity for the unit and outside voltage is not needed. As such, the wall switch should work to operate the unit when the power is out, as the switch simply closes the circuit for the gas valve. The other switch for the fan likely controls a switched outlet in the bottom of the fireplace and will always require power to operate.
If you would like to bypass the switch and change to a remote setup, that is certainly an option. The switch wires will need to be disconnected at the gas valve and replaced with the remote receiver and harness. A simple and reliable remote is the SkyTech 1001 Millivolt On/Off Hand Held Remote Control
By Ben from Mesa, AZ on January 26, 2013
I have a NVBR36EN fireplace and need to convert from gas to propane. What kit or orifice do i need for the conversion?
By Collin C. - NFI Master Hearth Professional on January 28, 2013
Answer:I will be happy to check into availability of a conversion kit for your fireplace. The electronic ignition version of this fireplace used either a Honeywell or SIT brand gas valve. Please advise which valve your unit has installed. The brand name should be stamped directly on the side of the valve body.
By Susan from Marion, Virginia on January 5, 2014
Do you know what might be wrong when my fireplace won't shut off when it reaches the desired temperature set on the thermostat?
By Collin C. - NFI Master Hearth Professional on January 6, 2014
Answer:It is likely that the internal thermostat is out of calibration or is simply defective. I am assuming you are referring to a thermostatic remote or wall thermostat? If so, the component may still be under warranty and can be replaced.
By Gary from Maricopa, Arizona on September 24, 2014
I have an NVC36RN and I would like information about how to safely access the inside of the glass to give it a much needed cleaning. Can you help me?
By eFireplaceStore on September 24, 2014
Answer:The glass removal procedure is as follows:
1. Let the unit cool if it has been operating.
2. Remove louver top assembly. This is done by picking up and pulling out on the louvers.
3. Open louver bottom assembly. The bottom louver is hinged and can be opened by lifting up and tilting the assembly down.
4. Release the two clamps at the bottom of the window frame by pulling down on the clamp handles. You may need to crouch down to see the clamps tucked against the glass frame.
5. Lift off the window frame assembly by tilting the bottom outward and then picking up on the frame.
By Michele from Chantilly, Va on January 8, 2013
I need to order the replacement sides and floor for my MBUC36 fireplace. Where can I get them?
By Collin C. - NFI Master Hearth Professional on January 8, 2013
The original refractory panels for this model of fireplace have now been discontinued. Aside from checking with other Majestic dealers for stock of the panels, my best suggestion would be to use the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2
. These generic panels are designed to be used with many brands, including Majestic products. They would need to be cut to fit for your application. I apologize that I cannot supply the original panels.
By Frank Bungo from Mentor, Ohio on December 20, 2012
How do you lower the flame on the pilot light?
By Tyler M. - Fireplace Specialist on December 20, 2012
Answer:The gas valve assembly on a gas fireplace has a slotted adjustment screw which can be used to lessen the pilot output. However, please be careful when adjusting this. It must be done in small increments, as the flame still needs to engulf the thermocouple probe.
By Martin from Neptune, NJ on April 17, 2013
The pilot light on my Majestic Gas Fireplace, item# nvbc36rn, serial # f34ac001319997 has gone out. How do I relight it?
By Chris on April 17, 2013
For lighting instructions for the Majestic NVBC36, please refer to the owner's manual here
By Deanne from MI on July 24, 2013
I have a Majestic gas fireplace, Model #GAS36DV88, direct vent which is in need of a replacement glass due to the seal being broken. Can you tell me what current new Model # would be for the direct replacement?
By Collin C. - NFI Master Hearth Professional on July 25, 2013
By Eugene from Oak Bluffs, MA. on January 29, 2014
I have an older Majestic with model # G42HVPILP and Serial # 504290098329998. Is this fireplace set up for a thermostat or is it strictly manual?
By Collin C. - NFI Master Hearth Professional on January 29, 2014
By John from Binghamton, NY on August 7, 2014
I have a Majestic Wood burning zero clearance type insert that is about 30 yrs old. The outside air intake part is BUA-36 which is ok, but I don't have the old installation instructions for the kit. The kit seems to connect to an outside screened vent on the outside of the house. I need to replace the wood mounting board and the hood cap and screen. Would that outside intake screened hood be something purchased locally 30 yrs ago or would have been part of BUA-36 and would Majestic have something today to replace it with instructions as I am wondering how it connects inside the wood frame and into the Majestic firebox? Or do I buy something locally and just connect to a vent hose inside with a hose clamp?
By eFireplaceStore on August 7, 2014
Answer:The part you are describing was indeed part of the original BUA/36 air kit, which has been discontinued for some time now. The current outside air kits are little more than a standard dryer vent cover, supplied with a mounting collar to attach the flexible aluminum duct to the fireplace. Because you are only replacing the outside cover, I recommend using a galvanized steel or aluminum dryer vent cap and hose clamp. Screening will mostly likely need to be added, but some are available with it installed.
By Leonard from Joliet, Illinois on February 6, 2014
By mistake I turned the gas valve vent screw out instead of the pilot adjacent screw. So how do I reset this screw to correct my error?
By Collin C. - NFI Master Hearth Professional on February 6, 2014
Answer:It sounds like you are referring to one of the brass gas test port screws on the gas valve. To close it, turn it clockwise until the screw is completely seated and will not turn any further.
By Don from Norman Okla. on August 20, 2014
I have a Majestic fireplace Mod# UVC43 RP operating on LP gas. Can I convert from LP to natural gas?
By Chris C. on August 20, 2014
Answer:Unfortuantely, the UVC43 RP is a vent free appliance which cannot be converted due to the appliance simply being vent free.
By Don Kepshire from Hobart, IN on December 2, 2012
I have a majestic G436. When I turn it on the pilot lights, but even after a couple of minutes the burner does not light. What could be the problem?
By Collin C. - NFI Master Hearth Professional on December 3, 2012
Answer:By your description, it would seem that you have the Honeywell spark ignition version of this unit. If so, it is possible that either the flame sensor on the pilot assembly is defective and is not sending a signal to the valve to light or there is a component in the valve itself that is stuck/broken.
By John from Cicero, NY on December 11, 2012
I have a Majestic model RHE42. My remote no longer works, though I've replaced the battery. Are there any batteries in the receiver and if so, how easy is it to replace? I 've gone as far as removing the glass and lava rocks. How do I gain access to the receiver? I bought a Skytech 1410-A remote control to replace the old one. Any help would be greatly appreciated.
By Collin C. - NFI Master Hearth Professional on December 11, 2012
Answer:According to the original manufacturer diagram for this insert, the receiver for the remote is supposed to be mounted behind the left or right side trim, with an exposed three position switch facing the left or right, depending on where the receiver was mounted. By removing the left or right hand trim, depending on where the switch is, you should be able to expose the receiver box and change the batteries.
By Lydia from CA on January 12, 2014
I would like a free standing wood burning fireplace for a mobile home with the easiest and safest, installation.
By Tyler M. - NFI Certified Specialist on January 13, 2014
By Ernie from Brewer, Maine on September 10, 2013
I want to convert my Majestic Model RHEDV32 RP Propane Fireplace to Natural gas. I have the Natural gas valve for it, but need the appropriate orifices to complete the conversion. Can you help?
By Collin C. - NFI Master Hearth Professional on September 11, 2013
Answer:Conversion components are generally available for older Majestic units, but it will depend primarily on the gas valve that was used in the unit. This model came with either a SIT 820 valve or a Honeywell valve. The manufacturer name should be stamped on the body of the gas valve itself, near the controls. Please advise as to what brand of valve you have and I will be happy to look into this further.
By Dorothy from Green Bay, WI on April 5, 2016
How often does a Majestic fireplace need professional cleaning/maintenance?
By Will M. on April 5, 2016
Answer:This will depend on the fuel type and frequency of use, but it is a good practice to have the fireplace serviced and cleaned at least once prior to the heating season.