By Bobby from Fairview, Texas on October 21, 2013
I have a 500BWBA Majestic fireplace. An inspector has told me to add a clamp to the damper to hold it open. I have the clamp but I need a diagram to show how to install it properly. Can you help?
By Collin C. - NFI Master Hearth Professional on October 22, 2013
Answer:My apologizes, but I do not have a diagram for installation of this part. However, if the clamp is the same type that we carry, it is a "U" shaped piece of metal with a long set bolt threaded into one side of the "U".
If this is the case, the clamp can be installed by dropping the clamp over the leading edge of the damper plate in your fireplace. While holding it in place on the edge, tighten the long set bolt until the clamp is held firmly in position. The bolt should be facing downwards when the damper is closed. When installed in this way, the damper cannot be fully closed, as the damper bolt will catch the edge of the flue.
By Ron Minutr from Buffalo, NY on October 28, 2012
Do you have doors for older Majestic fireplaces? The model number is WM42HT-S
By Tyler M. - Fireplace Specialist on October 29, 2012
Yes. Per the manufacturer, you can use the 42GDKBK
doors with a retro-fit kit. The fit kit is not available on our website, but we can provide a quote to special order the doors and the kit you would need.
By Trevor from Fort Washington, Maryland on September 29, 2013
I have a Majestic 33LDVR and I would like to buy a blower for it. Do you carry any?
By Collin C. - NFI Master Hearth Professional on September 30, 2013
While the optional FK24 fan kit has been discontinued, the FK12 the unit could also use is still available. This kit can be seen here
. This unit is on/off only, but it can easily be made variable speed by adding the Majestic Variable Speed Fan Control
By jack quagliana from new jersey on January 2, 2013
I need an insert for a 1969 gas fireplace.
By Tyler M. - Fireplace Specialist on January 2, 2013
Answer:For clarification, do you have a masonry/brick fireplace, or a manufactured (metal) fireplace? Are you looking to install a wood-burning insert, a gas insert, or a gas log set? Also, please provide the fireplace dimensions so we can offer recommendations.
By Barry from Knox, IN on January 28, 2013
My fireplace has a remote control, Model no UVC36 RP. Sometimes the pilot light will not stay lit and sometimes it will, and the fireplace will run for hours and then the fireplace will go out and not relight, and then all of a sudden work again, no rhyme or reason.
By Tyler M. - Fireplace Specialist on January 29, 2013
Answer:There could be a faulty heat sensor or thermocouple, a defective pilot, or a defective gas valve that is causing the issue. We recommend having a local technician evaluate the unit. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified technician in your area. Their website is www.nficertified.org. Once there, just click on the "Public" link on the right hand side and enter your zip code.
By Bill from Friday Harbor, WA on September 12, 2013
I have a 21yr. old Majestic WM42SX-S that has had moderate use. I am considering placing a fireplace insert into the existing firebox that weights 342 lbs. I am concerned about the weight of the unit and t the existing Majestic firebox's ability to support it. I a writing you because I could not find a contact number for Majestic.
By Collin C. - NFI Master Hearth Professional on September 12, 2013
Answer:After pulling the archived manual for this item, it does make mention not to install a fireplace insert into this unit. Very few manufactured units are reinforced to be able to take the weight of an insert and the trend towards compatibility with an insert seems to be more recent. The floor of the insert could be braced to deal with the weight, but the unit may also not be insulated properly to maintain clearances.
By ivy from Deptford, NJ on November 17, 2012
I have a Majestic UVC43 vent-free fireplace. The pilot light does not stay lit. It's about 12 yrs. old. What could be the problem?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:The most common cause of this issue with vent free fireplaces is a dirty pilot assembly. Lint and dust can build up on the pilot and cause the assembly to malfunction. I recommend using compressed air to blow the pilot assembly clean and try lighting it again. If the pilot will still not light, it is likely that the thermocouple has gotten weak and is no longer able to support the pilot flame.
By Jeffrey from Waterford, NY on December 12, 2012
My unit is approximately 10 years old, model GE336. The pilot light will not stay lit. I believe it to be the thermocoupling. In my manual, it states that Majestic had removed the microswitch, but it looks like one is in place in the top left corner. Yet when I hold it in and light the pilot I still have a problem.
How do I remove the thermal coupling from the housing?
By Collin C. - NFI Master Hearth Professional on December 12, 2012
Answer:Typically, the heat shield surrounding the pilot assembly will need to be removed. The shield will either snap or screw into place. The thermocouple and thermopile will both have a retaining nut that will spin on from beneath the pilot bracket and hold them in position.
Once the nut has been backed off, you should be able to unhook the leads and pull the thermocouple and thermopile out of position.
By Ray from Fond du Lac, WI on April 3, 2013
What is the BTU output of a Majestic CDVT42 fireplace?
By Tyler M. - NFI Certified Specialist on April 3, 2013
By Mary from Jordan, MN on December 12, 2012
How can the flame be increased in my Majestic fireplace? It is very low.
By Collin C. - NFI Master Hearth Professional on December 13, 2012
Answer:Has the flame in the fireplace always been very low or is this a recent development? If the flame has just now become low, there may be a partial blockage in the gas supply to the valve or the burner.
By Sheri from Newberg, OR on September 22, 2013
I have a Majestic model # G336RN. The unit works fine, I would just like to update the front of the fireplace. Is there an option for this? If so, does the "old front" just unscrew and a new one can be added?
By Collin C. - NFI Master Hearth Professional on September 23, 2013
Answer:While changing the decorative fronts is a fairly easy process, usually involving a few screws and snaps, there are no longer any fascias available for this unit. The G336RN was discontinued nearly 15 years ago and the manufacturer has ceased production of any parts for it. It is certainly possible to paint the face of the unit or overlay it with a custom shroud, but anything of that nature would need to be custom fabricated. I apologize that parts are no longer available for this model.
By Ethan from Rehoboth, MA on December 6, 2013
My remote sensor on my wall has an adjustment hole. What is it for?
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:Some remote receivers have an adjustment microswitch that can be rotated to offer a different RF band. The remote and receiver must be re-synchronized if any adjustment must be made. The purpose of adjusting the RF band is to help with any interference that you may be experiencing, which can cause undesired operation or intermittent operation of the remote.
By Bud from Hopewell Junction, NJ on January 21, 2013
I have a Majestic 500dvbl gas fireplace, If I wanted to add a blower unit, which unit should I use for this model?
By Tyler M. - Fireplace Specialist on January 21, 2013
By Jean from Poughkeepsie, NY on March 20, 2013
I have a Majestic natural gas fireplace, installed in 1998 and rarely used until last year. I recently noticed that the glass is very cloudy on the top part of the unit and looks foggy. Why has that happened? Is it a problem - should I stop using it or call a technician?
By Tyler M. - NFI Certified Specialist on March 21, 2013
Answer:It appears you have one of two possible issues. The first would be simple condensation on the glass (water vapor is a by-product of combustion), but if it does not go away after the burner is on for a time, then it could be the second issue. If it is not simply moisture, it could be sulfuric acid, and this could damage the glass. We do recommend having a technician service the unit (basic maintenance may be needed regardless), and he will be able to render a verdict and clean the glass, if possible.
By Eileen Rosenberg from Parkville, MD on December 14, 2012
Where do you replace the AA batteries when the remote no longer works? The red button flashes on, but the fire does not go on. It says on the remote casing that AA batteries need to be replaced yearly behind the plate. What plate?
By Collin C. - NFI Master Hearth Professional on December 17, 2012
Answer:The AA batteries will be located inside the remote receiver box, which is installed behind a wall plate or inside the bottom of the appliance. The receiver box will have a manual slider that switches the receiver between off, remote, and on functions. Once you have located the receiver, you will need to remove its front cover plate to expose the batteries.
By Keith from Hot Springs, AR on January 3, 2014
I own a Majestic NVSTR36. It is new in a house built in 2005 and has worked fine until recently. A few weeks ago, it was going and all of a sudden it went out (the pilot light and the burner). This unit uses propane and I have two 150 lb tanks. It appeared that one tank had emptied and transferred to the other at an earlier time since the second did not appear completely full. I was unable to light the pilot at that time. I looked at the unit and thought that maybe one of the wires connected to the unit from the remote switch was loose. I tightened the wire and cleaned the unit. It worked as normal. I've replaced one tank since then. But last night, the unit shut down again. The pilot did relight, but the unit would shut down as it did before after running for varying amounts of time. It appears one tank has emptied. The pilot lights and appears to stay lit. I watched the unit shut off. It appears the flame and pilot slowly (10-15seconds) get smaller until unit shuts down. What do you think is the problem?
By Collin C. - NFI Master Hearth Professional on January 3, 2014
Answer:By your description, it sounds as if the thermocouple or flame rod in the pilot assembly is becoming weak. You likely had a bit of excessive voltage drop that was alleviated when you tightened and cleaned the switch wire. However, as the thermocouple or flame rod has continued to weaken, the amount of voltage or signal produced is no longer enough to hold the valve open.
In order to recommend the correct replacement part, I will need to know if you have a NVSTR36RP or an NVSTR36EP. Please advise at your convenience.
By Ron on November 9, 2012
I have a older Majestic gas fireplace with remote control. The fireplace works great and blower as well, and Iíve changed batteries in the remote and remote transmitter on the fireplace. The red light works on the remote and when the transmitter is set on remote nothing happens. I was wondering if the wires were hooked up wrong. By any chance do you know where the black wire goes, as right now it is not hooked to anything. The blue, white, and red wires are connected.
I was searching for a wire diagram on the Internet, but did not find any. The model of the fireplace is a DVR36RN. It would be nice to be able to use the remote instead of keep having to open the bottom flap and turn the unit on. Any advice you could give me would be a big help.
on November 9, 2012
We were able to find an installation manual for your fireplace. However, it does not include the information that you need. So, please allow me to contact our technical support at the manufacturer for more information on this concern. We will let you know what we discover. In the meantime, please follow the below link to download the manual:
Majestic Fireplace Manual
Thanks for your patience.
By Tommy Perkins from Texas on December 28, 2012
I have a Majestic fireplace and it has a mantel above it, about 18" over the top vent where the heat comes out. It seems to get very hot on the mantel. Is that normal?
By Tyler M. - Fireplace Specialist on December 28, 2012
Yes, it is quite normal for a mantel above a fireplace to get hot. As long as the mantel clearances for your fireplace model are met, you should have no reason for concern.
A couple of options would be to get a hood for your fireplace, or to get something like this HomeSaver Mantel Heat Shield
By Scott from Halifax, Nova Scotia on December 16, 2012
Can you ship to Nova Scotia, Canada?
By Tyler M. - Fireplace Specialist on December 17, 2012
Select items on our Web site can indeed be shipped to you in Canada. However, we cannot offer free shipping on orders shipped outside of the 48 continental United States. In some cases, our website will not allow you to check out if you are shipping to a Canadian address. If this is the case for you, please contact us
with the item number(s) you have in your cart, plus your full shipping address, and we can provide a shipping quote.
Please note that Canadian shipping charges do not include duties or brokerage fees that you will be responsible for at the time of delivery.
By Lisa from Massachussetts on February 11, 2014
I would like to buy a Majestic propane direct vent fireplace. I have had other units myself before, but want to make sure these new units will still light, even if the power goes off. I have read that Majestic units need power hooked up to them to run the "signature control system". Is that different from the millivolt systems made by fireplace companies?
By Tyler M. - NFI Certified Specialist on February 11, 2014
Answer:Yes, the Signature Command system does indeed require electricity to operate, but there is a battery back-up included with each of these models. As such, they can still operate when there is a power outage. While the default setting eliminates the standing pilot light, the Signature Command units do offer an optional pilot setting that is useful for cold climates.
By David from Freeburg, Illinois on December 2, 2013
I just purchased a house with Majestic fireplace model MBUC42. Is this a vented or a vent free system?
By Tyler M. - NFI Certified Specialist on December 2, 2013
Answer:The Majestic MBUC42 is a woodburning fireplace that should have a functional chimney in place. Thus, you would have a vented system.
By Orville from Winooski, Vermont on September 25, 2013
I have a Majestic DVR39 model. I changed the battery on the remote sensor, and also the remote. Since then, the remote lights work but will not start the fireplace. Do you think the remote needs to replaced? If so, what do you recommend? I now have an off/on and auto with a built in thermostat. Please forward different types to me that would work with my fireplace.
By Collin C. - NFI Master Hearth Professional on September 25, 2013
From your description, it does seem that either the remote RF transmitter or receiver has given out. A suitable replacement remote with a built in thermostat is the Ambient RCST Standard Thermostat On/Off Remote Control
. This remote should offer similar control as the unit you are using now.
By Gary from Naples, FL on February 24, 2014
I have a Majestic model GA21LP fireplace insert in my new house. The pilot won't light - I don't have a remote or wall switch, can I start it manually? I've installed a few gas systems in the past, but I'm unfamiliar with this one.
By Collin C. - NFI Master Hearth Professional on February 25, 2014
Answer:You can indeed use a jumper wire on the outer gas valve terminals to close the circuit and allow the unit to come on. It is possible the design of this valve is different, but it is usually possible to light the pilot without the jumper wire in place. The wire is usually only necessary to open the main burner circuit. I was unable to find clarification on this model to give further insight.
By Noreen from Rochester, NY on February 3, 2013
I have a Majestic gas fireplace. It has a fan but never warms my room. After six years in this house, I just looked and realized the maximum Btu is only 19,000. How costly and difficult would it be to change this to 40,000 Btu's so I can have heat to warm my room?
By Tyler M. - Fireplace Specialist on February 4, 2013
Answer:You would need to completely replace your fireplace with a new model that has a higher Btu rating. If you have a B-vent fireplace, its inefficient nature is greatly hindering your effort to heat the room, as most of the heat goes up the flue. We recommend a new direct vent model.
By Terry from Janesville, WI on March 25, 2013
I need to replace the doors in a Majestic Fireplace, model # WM42SX. It as an opening of 21 3/8" x 42".
By Collin C. - NFI Master Hearth Professional on March 26, 2013
By Angel Medina from Berlin, CT on November 14, 2012
How do I install the fan to a Majestic Chesapeake CFX32 vent free fireplace?
By Tyler M. - Fireplace Specialist on November 14, 2012
By Guy from Stevenson, WA on March 9, 2013
I have a Majestic Builder DV Nat Gas Fireplace # B14AOB 04360727. After a few months of disuse, the flame was low and couldn't be adjusted to the height it should be. The gas company verified that the pressure to the regulator was fine, but that the regulator needed to be replaced. Even after replacing the regulator, the flame remains low. What can I do?
By Collin C. - NFI Master Hearth Professional on March 11, 2013
Answer:The issue you are describing seems to indicate a clogged main burner orifice. Just downstream of the unit's gas valve, there is an orifice installed into the supply line to the burner. If the unit sat idle for some time, it is likely that a piece of debris is clogging the orifice. The burner would need to be temporarily removed to allow cleaning of the orifice. To cover all the bases, you should also check the gas pressure at the gas valve on the unit and make sure the pilot flame increases and decreases as it should.
By Andy from VA on October 31, 2013
I have a majestic fireplace model #36lDVRRP. The flame won't come on . Could it be in the switch on the wall? What do you think?
By Collin C. - NFI Master Hearth Professional on October 31, 2013
Answer:It is indeed possible that the switch on the wall is defective. You should first test the unit by removing the wire leads from the switch and tie them together. If the unit does not ignite, a jumper wire can be used between the outer terminals on the gas valve, where the switch wires are connected. They are usually labeled "TH" and "TPTH". If the unit will still not ignite, the thermopile in the pilot assembly may be weak and is no longer producing the millivoltage needed for the unit to ignite.
By Diane from Grandy, NC on December 26, 2013
We have a Majestic gas log fireplace model 36B DVR RP. We are unable to get the pilot light on. What else can we do to get this working?
By Collin C. - NFI Master Hearth Professional on December 26, 2013
Answer:There are a couple of maintenance items that can be done to remedy this issue. To begin, use compressed air to blow out any dust or dirt that has collected in the pilot assembly. Next, using a fine grit sandpaper, lightly sand the thermocouple to remove combustion byproducts that have accumulated. When done, blow out the pilot again. Lastly, loosen the thermocouple nut from the gas valve, then lightly sand the button on the end of the lead. Gently tighten the lead back into the gas valve again. You may now attempt to light the pilot again.
By Anne from Austin, TX on April 13, 2013
Can I change the log set in my 13 year old direct vent fireplace? And how do I determine the model?
By Tyler M. - NFI Certified Specialist on April 15, 2013
Answer:It is unlikely that you will be able to change the log set on a direct vent model, as these units are specifically tested and designed for the log set that was included at purchase. To find the model number, you should be able to locate a sticker or data plate around the pilot assembly/valve near the control knob(s).
By Debbie from New Jersey on November 22, 2013
I purchased a home that has a Majestic model MBUC36 gas fireplace. I turned the key clockwise to turn off the gas and pilot for the summer. Now I am not sure how to turn on the gas and how to ignite the pilot for winter. Can you help me?
By Collin C. - NFI Master Hearth Professional on November 22, 2013
Answer:The Majestic MBUC36 is a wood burning factory built fireplace, but it sounds as if yours has been converted for use with gas logs. Each gas log set is different, so the exact lighting procedure can vary. That being said, the proper procedure is usually as follows:
1. Using your gas key, turn the valve counter clockwise to open it again fully.
2. Located the control knob on your gas log set. The knob will usually have a label reading "off", "pilot", and "on". The unit may also have a push button ignitor near the knob. If so, you should be able to push the ignitor button and see a blue spark occur at the pilot assembly. If the set does not have an ignitor, a barbeque lighter will be needed.
3. While pushing the ignitor button repeatedly or holding the lighter flame near the end of the pilot tube, turn the control knob to the "pilot" position and push in on the knob. It may take a minute or so to purge all the air out of the line, but a flame should form at the end of the pilot tube.
4. After you have a flame, continue to hold the control knob in for 45 seconds. You can then release the knob. After the pilot has been burning for approximately 4 to 5 minutes, you can then rotate the knob to the "on" position for the main burner to ignite.
By Harvey from Gainesville, Georgia on November 17, 2013
I have what appears to be a Majestic fireplace model # 6516, and also BC36R. It also has fireplace number AH943680. I wanted to add gas logs but the fireplace metal sticker says logs only, and not tested with unvented gas logs. Can a vented set of propane logs be installed? I looked at the vent and metal in the top of the unit and it appears to be very thin. Any idea what this unit is? This is a new unit in a house I just bought.
By Collin C. - NFI Master Hearth Professional on November 18, 2013
Answer:Looking into the manufacturer instructions for this unit, it is indeed rated for use with a set of vented gas fireplace logs. The unit has not been tested or listed for use with unvented gas logs. Because unvented gas logs subject the upper chassis of the unit to a great deal of heat, due to the chimney being closed, they should not be used.
An appropriated sized set of vented logs could be used without the danger of overheating.
By Rob from Marquette, MI on December 31, 2012
Does a wood-burning Majestic WMC42 fireplace need a fire brick on its hearth? I am wondering if this is a safety issue.
By Tyler M. - Fireplace Specialist on January 2, 2013
Answer:Yes, the Majestic WMC42 WarmMajic Circulating Wood Burning Fireplace does require a hearth brick refractory panel, which is included with the fireplace. You should get a factory replacement if it is missing. We can get a replacement hearth panel for this model, but it would take about 4-6 weeks to get it to you.
By Anne from Canada on January 5, 2014
I have an older Majestic DVR 33 direct vent gas fireplace that turns on via a switch on the wall. It also has a fan that is turned on by another switch on the wall. Is it possible to hook up a remote to turn it on? I would like to be able to start the fireplace when the power is out. Can you help?
By Collin C. - NFI Master Hearth Professional on January 6, 2014
The DVR33 is a millivolt gas valve equipped fireplace, meaning that it has a pilot assembly that generates its own electricity for the unit and outside voltage is not needed. As such, the wall switch should work to operate the unit when the power is out, as the switch simply closes the circuit for the gas valve. The other switch for the fan likely controls a switched outlet in the bottom of the fireplace and will always require power to operate.
If you would like to bypass the switch and change to a remote setup, that is certainly an option. The switch wires will need to be disconnected at the gas valve and replaced with the remote receiver and harness. A simple and reliable remote is the SkyTech 1001 Millivolt On/Off Hand Held Remote Control
By Ben from Mesa, AZ on January 26, 2013
I have a NVBR36EN fireplace and need to convert from gas to propane. What kit or orifice do i need for the conversion?
By Collin C. - NFI Master Hearth Professional on January 28, 2013
Answer:I will be happy to check into availability of a conversion kit for your fireplace. The electronic ignition version of this fireplace used either a Honeywell or SIT brand gas valve. Please advise which valve your unit has installed. The brand name should be stamped directly on the side of the valve body.
By Susan from Marion, Virginia on January 5, 2014
Do you know what might be wrong when my fireplace won't shut off when it reaches the desired temperature set on the thermostat?
By Collin C. - NFI Master Hearth Professional on January 6, 2014
Answer:It is likely that the internal thermostat is out of calibration or is simply defective. I am assuming you are referring to a thermostatic remote or wall thermostat? If so, the component may still be under warranty and can be replaced.
By Michele from Chantilly, Va on January 8, 2013
I need to order the replacement sides and floor for my MBUC36 fireplace. Where can I get them?
By Collin C. - NFI Master Hearth Professional on January 8, 2013
The original refractory panels for this model of fireplace have now been discontinued. Aside from checking with other Majestic dealers for stock of the panels, my best suggestion would be to use the Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2
. These generic panels are designed to be used with many brands, including Majestic products. They would need to be cut to fit for your application. I apologize that I cannot supply the original panels.
By Frank Bungo from Mentor, Ohio on December 20, 2012
How do you lower the flame on the pilot light?
By Tyler M. - Fireplace Specialist on December 20, 2012
Answer:The gas valve assembly on a gas fireplace has a slotted adjustment screw which can be used to lessen the pilot output. However, please be careful when adjusting this. It must be done in small increments, as the flame still needs to engulf the thermocouple probe.
By Martin from Neptune, NJ on April 17, 2013
The pilot light on my Majestic Gas Fireplace, item# nvbc36rn, serial # f34ac001319997 has gone out. How do I relight it?
By Chris on April 17, 2013
For lighting instructions for the Majestic NVBC36, please refer to the owner's manual here
By Deanne from MI on July 24, 2013
I have a Majestic gas fireplace, Model #GAS36DV88, direct vent which is in need of a replacement glass due to the seal being broken. Can you tell me what current new Model # would be for the direct replacement?
By Collin C. - NFI Master Hearth Professional on July 25, 2013
By Leonard from Joliet, Illinois on February 6, 2014
By mistake I turned the gas valve vent screw out instead of the pilot adjacent screw. So how do I reset this screw to correct my error?
By Collin C. - NFI Master Hearth Professional on February 6, 2014
Answer:It sounds like you are referring to one of the brass gas test port screws on the gas valve. To close it, turn it clockwise until the screw is completely seated and will not turn any further.
By Don Kepshire from Hobart, IN on December 2, 2012
I have a majestic G436. When I turn it on the pilot lights, but even after a couple of minutes the burner does not light. What could be the problem?
By Collin C. - NFI Master Hearth Professional on December 3, 2012
Answer:By your description, it would seem that you have the Honeywell spark ignition version of this unit. If so, it is possible that either the flame sensor on the pilot assembly is defective and is not sending a signal to the valve to light or there is a component in the valve itself that is stuck/broken.
By John from Cicero, NY on December 11, 2012
I have a Majestic model RHE42. My remote no longer works, though I've replaced the battery. Are there any batteries in the receiver and if so, how easy is it to replace? I 've gone as far as removing the glass and lava rocks. How do I gain access to the receiver? I bought a Skytech 1410-A remote control to replace the old one. Any help would be greatly appreciated.
By Collin C. - NFI Master Hearth Professional on December 11, 2012
Answer:According to the original manufacturer diagram for this insert, the receiver for the remote is supposed to be mounted behind the left or right side trim, with an exposed three position switch facing the left or right, depending on where the receiver was mounted. By removing the left or right hand trim, depending on where the switch is, you should be able to expose the receiver box and change the batteries.
By Ernie from Brewer, Maine on September 10, 2013
I want to convert my Majestic Model RHEDV32 RP Propane Fireplace to Natural gas. I have the Natural gas valve for it, but need the appropriate orifices to complete the conversion. Can you help?
By Collin C. - NFI Master Hearth Professional on September 11, 2013
Answer:Conversion components are generally available for older Majestic units, but it will depend primarily on the gas valve that was used in the unit. This model came with either a SIT 820 valve or a Honeywell valve. The manufacturer name should be stamped on the body of the gas valve itself, near the controls. Please advise as to what brand of valve you have and I will be happy to look into this further.