By Michelle from Fairmont, WV on February 17, 2013
How can you assure that vented gas logs are quiet?
By Collin C. - NFI Master Hearth Professional on February 18, 2013
Answer:In order to ensure that a vented gas log set is as quiet as possible, the following steps must be taken:
1. Ensure that the gas supply line is properly sized for the BTU needs of the appliance. The supplied flex line should not have any severe bends or kinks in it.
2. Spread the gas diffusing media (sand or vermiculite) in a level, thin layer over the burner tube.
3. Verify that gas pressure to the appliance is within the guidelines specified in the owners manual.
4. Check to make sure the pilot flame is adjusted properly and is not excessively large. It should only engulf the thermocouple and does not need to extend far beyond it.
If these steps are followed, a vented gas log set should only exhibit the quiet, soothing sound of the flames dancing. No hissing, roaring, or squealing should be present from the set.
By Bill from Asheville, NC on November 26, 2012
Are these sets vented or ventless?
By Magan B. on November 26, 2012
Answer:We offer both vent types. Please use the check boxes on the left of the page (under "Vent Type") to select the vent type you prefer.
By Darlene from Anaheim, CA on December 25, 2014
What does vented or non-vented refer to?
By eFireplaceStore on December 26, 2014
Answer:Vented or vent free refers to the how the logs are designed to be operated. Vented logs have a high flame and offer great aesthetics, but they are only designed to be operated with the damper open. As such, they are very limited in a heating capacity. Vent free logs have a lower flame and are not quite as realistic, but they are designed to be operated with the damper closed. They are excellent for supplemental heat.
By Tom Notch from Minnesota on February 18, 2013
Is the CHD224-G45224 log set ANSI certified?
By Collin C. - NFI Master Hearth Professional on February 19, 2013
By Greg from White House, TN on August 23, 2014
How do you determine what size of logs that you will need?
By eFireplaceStore on August 25, 2014
The front width, back width, and depth of your fireplace must all be taken into account to determine the size of log set that will fit your application the best. There is a gas log calculator on our main log page that will allow you to enter this information and see options. By visiting the page here
, you will see the calculator in the left upper corner of the page.
By Cheryl from Columbus, OH on November 10, 2014
What size gas log set could I use in a vintage 24" round vented natural gas fireplace?
By eFireplaceStore on November 11, 2014
By Jean from New Orleans on November 7, 2013
How do you choose the correct fireplace? Mine is 40" wide by 33" tall by 24" deep at the bottom. It is a real brick fireplace with gas. It has burned many logs over the years. I would like to put in a very good gas log fireplace. Where do I start?
By Collin C. - NFI Master Hearth Professional on November 8, 2013
Answer:To begin, you must decide whether you are looking for the realistic, natural appearance of a gas log set or if you would like the increase efficiency of a gas insert. A log set will feature the look of a wood burning fire, with a high flame and glowing embers. However, it is not primarily designed for heating. A gas insert is a full metal firebox that will slide into your masonry opening. It too will have a log set as part of the system, but will use a circulating electric blower and vent piping that must be routed up the chimney. This type of system is more expensive, but is more efficient and can serve as a source of supplemental heat.
By Jerry from Central Wisconsin on January 29, 2013
I have a old Superior fireplace model ghce-8040n, p millivolt system. It was installed originally as an LP fireplace but it is connected to natural gas and therefore does not work properly. Whats the best way to convert this system or is there a way to completely replace the guts with a newer natural gas system?
By Tyler M. - Fireplace Specialist on January 29, 2013
Answer:You may be able to get a conversion kit for your model from Superior or a local Superior dealer. We are not a Superior dealer, but you can find one locally by contacting Lennox Hearth at 1-800-655-2008.
By Mikki from Victor, NY on February 19, 2014
What is your best selling 30 inch gas log set for indoor use? My gas fireplace has a 45 inch front opening; What size do I need? If I want a gas insert what is the best one to get with variable flame?
By Collin C. - NFI Master Hearth Professional on February 19, 2014
By Lee from San Diego,CA on November 27, 2012
We just bought a used house with a gas log fireplace. What would cause black soot to form on the logs? There is no gas/air mixture control. The flame is similar to the pictures on your site. I also noticed the gas line is very close the the flame. Would preheated gas cause this?
By Collin C. - NFI Master Hearth Professional on November 27, 2012
Answer:Most often, improper burner placement of the logs and grate assembly will cause sooting. It is best to position the logs or the burner so that the flame does not hit the logs dead on. If the logs can be moved so that the flame can wrap around them, this will greatly reduce the amount of sooting. The Incoming temperature of the gas should not have an affect on soot production.
By Shawn Hughes from Lubbock, TX on January 12, 2013
I have a Peterson gas log fireplace with a sv-12 control valve (pictured). The pilot has a hard time staying lit without having to crank up the pilot so much that it is very noisy when the main unit is not burning. Just recently the unit will not burn for long without completely shutting off- including the pilot. I'm not sure if this is a thermocouple issue, or if there is a over-temp sensor somewhere, or if these are the same issue. I need some advice on what to do to diagnose the problem. I'm not the original owner, so I don't have a manual or part list to order from.
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Based on your description of the issue, it seems that the thermocouple has gotten weak and will no longer hold the valve open. This explains why the unit will work for a brief period when the pilot is adjusted to a much higher setting. The thermocouple will need to be serviced or replaced entirely. To service the thermocouple, sand the end of the probe lightly with a fine grit sandpaper. This will remove any glazed buildup that is causing the thermocouple to malfunction. Next, loosen the thermocouple lead at the gas valve by backing off the hold down nut. Then, snug the nut back into place, tightening it by only 1/8 of a turn. If this does not solve the issue, a new thermocouple will need to be special ordered.
By Ann Baldwin from Green Valley, AZ on December 5, 2012
We just purchased a home that had a wood burning fireplace with a gas line for igniting the wood but previous owners turned it into a gas log fireplace.
However, the gas company says it is not safe to use and that the logs are not correct.
A plumber came in and said if we tried to use the gas igniting as it is in now it will use a lot of gas for gas firelogs. I don't know for sure what I need to buy: gas firelogs I think need to be vented. Would I need another gas pipe that would be smaller, so as not to use so much gas?
Right now the gas turn on knob is outside the fireplace so a match is required to light it. To be safe and have a nice fireplace for ambiance, what would I need to get? I don't want to blow the house up.
By Collin C. - NFI Master Hearth Professional on December 5, 2012
Answer:Based on your description, it would probably be best to remove the current log lighter setup and replace it with a completely new log assembly, which would include a new burner, grate, and log set.
By Richard Zimmer from Pittsburgh, PA on December 6, 2016
I am in need of a control unit for a ventless, natural gas, log set.
By Will M. on December 6, 2016
Answer:We will need to know the make and model number of the gas log set to look into this further.
By Monica from TX on July 1, 2016
With this picture, can you assist where the data plate might be located?
By Chris C. on July 1, 2016
Answer:Beneath the logs themselves, there should be a burner pan which the gas is fed through. There should be a tag or data plate affixed to the burner providing additional information
By Marilyn from Minden, NE on December 28, 2014
Is it possible to clean the logs that are already in a gas fireplace? Ours have a lot of carbon on them and we are wondering if we can clean them or if we will have to buy new logs.
By eFireplaceStore on December 29, 2014
Answer:Carbon can indeed be easily removed from an existing log set. Using a cotton rag and a 50/50 mix of water and vinegar, gently blot the surface of the logs to remove the carbon buildup. The logs will not be perfectly clean when done, as exposure to heat permanently darkens them, but a large amount of the excess carbon will wipe away.
By James from Ashland, KY on March 8, 2013
My fireplace is 20"x20"x20". Do you have ventless log kit that will fit?
By Collin C. - NFI Master Hearth Professional on March 11, 2013
By Tee from Jacksonville, NC on January 17, 2013
How do you properly place ember glow?
By Collin C. - NFI Master Hearth Professional on January 17, 2013
Answer:Ember glow should be spread in a thin layer at the front of the burner pan and under the front logs, just short of contacting the main burner flame. It is important not to pile up the material over the ember burner, as this can cause excess soot production.
By sony from Lancaster, Ohio on November 24, 2012
I have a natural gas ventless unit but the CO2 sensor is broken. Can a replacement sensor be purchased?
By Collin C. - NFI Master Hearth Professional on November 26, 2012
Answer:Generally, yes. If the unit is a brand that we have access to parts to, it is possible to special order a replacement sensor.
By George from Bethesda, MD on December 4, 2013
I'm looking for 24" natural gas logs that are both ventless and see-through. Preferably with a remote for On/Off and to adjust the flame. Can you please provide me with a few to choose from?
By Collin C. - NFI Master Hearth Professional on December 4, 2013
By Deborah from Wall, NJ on January 27, 2013
I am replacing my natural gas fire logs fireplace with remote control option for a new one. Suggestions?
By Tyler M. - Fireplace Specialist on January 28, 2013
We offer a variety of natural gas vented and ventless log sets that feature the option to add a hand-held remote control. If you are replacing a log set that was installed inside a brick/masonry fireplace or a manufactured woodburning fireplace, please reply with the dimensions (front width, rear width, depth) and we can provide some suggestions. Please advise if you prefer vented or ventless gas logs. For more information, please see our gas log buying guide article, "What to Know When Buying Gas Logs"
By Barbara from Franklin, MI on September 24, 2014
I have a natural gas line in my fireplace and I just purchased a ventless gas log set but, after a little while, it will go out. Do you know what might be the cause of this and what I should be looking at?
By eFireplaceStore on September 25, 2014
Answer:If the unit is shutting down and then reigniting, it is likely due to a loss of millivoltage at the pilot assembly. If the issue was due to the oxygen depletion sensor tripping, the pilot assembly would go out and the unit would not ignite again.