By Kenneth from Bentonville, Arkansas on November 6, 2013
My gas fireplace is a DESA International VTC36NB. After I ignite the pilot, the burner will not be activated. Do I need a remote control to do that? I am thinking of getting one from the user manual, the HRC100. Would that work?
By Collin C. - NFI Master Hearth Professional on November 6, 2013
Answer:A remote such as the HRC100 can indeed be used with this unit, but is not necessary for the main burner to operate. After lighting the pilot, the control knob that is labeled "off", "pilot", and "on" should be rotated to the "on" position to operate the main burner.
By Clayton from New Castle, PA on January 21, 2013
Is there a handheld control available?
By Tyler M. - Fireplace Specialist on January 21, 2013
Answer:All of our remote controls include the hand-held transmitter and the remote receiver, which is wired to the valve of the fireplace/stove.
By Judy from Lummi Island, WA on July 11, 2013
I have an Ambient programmable wireless thermostat. Where can I get a replacement battery pack?
By Tyler M. - NFI Certified Specialist on July 11, 2013
Answer:We apologize, but we only offer the full Ambient remotes with the hand-held transmitter and receiver as a package. You may want to try contacting the manufacturer directly for more information; you can reach them at http://ambienttechnologies.com.
By Coop from Lakebay, WA on November 19, 2012
I have the Regency Classic C4 Small Gas Stove. Can you tell me what remote system I could use that would adjust the flame remotely?
By Collin C. - NFI Master Hearth Professional on November 20, 2012
According to the information I was able to locate for this stove, this model uses a standard millivolt gas valve, which is quite common. As such, any millivolt remote system could be used for your application.
If you would like simple on/off controls, I would recommend the SkyTech 1001BE On/Off Battery Powered Remote Control
. For thermostatic and programmable functions, we offer the SkyTech 3301PF Thermostatic Remote Control with LCD Screen
. Either of these units will have a receiver that will wire directly to the gas valve of your stove. Installation will be covered in the owner's manual.
By Robert from Island Park, ID on May 27, 2013
Do you have a thermostat for a propane insert fireplace that I can operate over the internet?
By Collin C. - NFI Master Hearth Professional on May 28, 2013
Answer:While we do not offer such a device, some home automation suppliers offer low voltage/millivolt thermostats than can be utilized in this way. I recommend checking with a distributor of these products, such as SmartHome.
By Michael Crawford from LaGrangeville, NY on November 1, 2012
I own the RCT and I need to replace the receiver (R8). Can I get that part from you?
By Tyler M. - Fireplace Specialist on November 1, 2012
Unfortunately, we only sell the Ambient RCT
remote complete with both the transmitter and receiver. We apologize for the inconvenience.
By Scott from Odenton, MD on December 8, 2012
I have an Acumen Model RX05 remote control on my Napoleon fireplace. Unfortunately, I forgot to remove the batteries at the end of the last season and the battery compartment is heavily corroded. Is it possible to order a replacement battery compartment and, if so, what would be the part/model number? The compartment holds four AA batteries side-by-side and it looks like the compartment diagrammed in the WMT-06 manual. Thank you.
By Collin C. - NFI Master Hearth Professional on December 10, 2012
By Laura from West Linn, OR on January 14, 2013
What remote control should I use for an FMI Alpine gas fireplace that is currently installed in our outdoor room?
By Tyler M. - Fireplace Specialist on January 15, 2013
The FMI Alpine outdoor vent-free systems that we sell utilize a millivolt ignition with a standing pilot. If this is the case for your model, you can use any millivolt remote control. A basic example can be found below:
SkyTech 1001 Millivolt On/Off Hand Held Remote Control
By Sabrina on November 9, 2012
I purchased an Empire direct vent DV33IN33L insert and I am looking for a remote for it. Do you carry a remote that could be used with this model?
on November 9, 2012
By andy from Harrisburg, PA on December 29, 2012
What is the difference between a RCMT vs a RCST remote?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:The RCMT remote is an on/off model that includes a delay timer and temperature display. The RCST has most of the same functions but replaces the time with a programmable thermostat function, allowing the remote to automatically cycle the appliance based on the programmed temperature set point.
By Scott from Greenville, SC on November 16, 2013
I have two ambient remote controls for two sets of logs. One set is in one room and the other set is in the room next to it. When I use either remote in either room they turn on both sets of logs. How do I fix this problem? I have had both sets of logs with the ambient remotes for about a year. This has never happened before. All I did was clean the battery box and replace the batteries. Can you help me?
By Chris on November 17, 2013
Answer:I would ensure that the dip switches located on both the transmitters and receivers are individually matched. This should solve the issue of one remote controlling both appliances.
By Franklin from Louisiana on October 5, 2013
I have a VD1824PR propane gas heater. It came with an on/off switch. Can I use a wireless remote/ thermostat for it? If so, which one will I need, and which is the least expensive?
By Collin C. - NFI Master Hearth Professional on October 7, 2013
By Chad Wynia from Minneapolis, MN on December 11, 2012
I have a Mendota D-40 gas fireplace insert from 2003. I have a Skyteck 3301p remote with temperature control that doesn't work anymore. Is there a newer, better remote or should I buy the same?
By Tyler M. - Fireplace Specialist on December 11, 2012