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By Kenneth from Bentonville, Arkansas on November 6, 2013
My gas fireplace is a DESA International VTC36NB. After I ignite the pilot, the burner will not be activated. Do I need a remote control to do that? I am thinking of getting one from the user manual, the HRC100. Would that work?
By Collin C. - NFI Master Hearth Professional on November 6, 2013

Answer:
A remote such as the HRC100 can indeed be used with this unit, but is not necessary for the main burner to operate. After lighting the pilot, the control knob that is labeled "off", "pilot", and "on" should be rotated to the "on" position to operate the main burner.

By Harvey from Rockvile, MD on October 20, 2014
Do you carry the Acumen Model L remote control?
By eFireplaceStore on October 21, 2014

Answer:
The model L is no longer in production. This remote was replaced with the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit, which offers the same functionality as the old model.

By Richard from Reading, PA on November 24, 2013
I wish to replace model# RX05 (control box and remote). Is it still available? If not, what can it be replaced with?
By Collin C. - NFI Master Hearth Professional on November 25, 2013

Answer:
The RX05 part number is assigned to the receiver only, while the remote uses a different part number. Remotes that will work in place of what you have currently includes the Acumen RCK-I Manual On/Off DC Remote Control Kit and the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit.

By Clayton from New Castle, PA on January 21, 2013
Is there a handheld control available?
By Tyler M. - Fireplace Specialist on January 21, 2013

Answer:
All of our remote controls include the hand-held transmitter and the remote receiver, which is wired to the valve of the fireplace/stove.

By Judy from Lummi Island, WA on July 11, 2013
I have an Ambient programmable wireless thermostat. Where can I get a replacement battery pack?
By Tyler M. - NFI Certified Specialist on July 11, 2013

Answer:
We apologize, but we only offer the full Ambient remotes with the hand-held transmitter and receiver as a package. You may want to try contacting the manufacturer directly for more information; you can reach them at http://ambienttechnologies.com.

By Coop from Lakebay, WA on November 19, 2012
I have the Regency Classic C4 Small Gas Stove. Can you tell me what remote system I could use that would adjust the flame remotely?
By Collin C. - NFI Master Hearth Professional on November 20, 2012

Answer:
According to the information I was able to locate for this stove, this model uses a standard millivolt gas valve, which is quite common. As such, any millivolt remote system could be used for your application.

If you would like simple on/off controls, I would recommend the SkyTech 1001BE On/Off Battery Powered Remote Control. For thermostatic and programmable functions, we offer the SkyTech 3301PF Thermostatic Remote Control with LCD Screen. Either of these units will have a receiver that will wire directly to the gas valve of your stove. Installation will be covered in the owner's manual.

By Al from Locust Grove, VA on October 6, 2014
I have an Acumen Model J remoter control. After installing 4 fresh batteries in the receiver, it works OK and the battery light stays off. After several hours the battery light blinks on and off and the remote will not work. I installed fresh batteries four times and the same thing happens. Do you know what could be causing this?
By eFireplaceStore on October 7, 2014

Answer:
We have run into this issue in the past and this is usually attributed to an internal fault on the receiver circuit board. Each time batteries are installed, it essentially reboots the receiver, allowing it to work normally until the fault occurs again. In some cases, the fault will cause a direct short that rapidly drains and can sometimes overheat the batteries.

The assembly will need to be replaced. The model J is no longer available, but the Acumen RCK-I Manual On/Off DC Remote Control Kit can serve as a replacement.

By Lisa from Denham Springd on February 11, 2014
Is there a remote for the WMTD remote wall system?

By Robert from Island Park, ID on May 27, 2013
Do you have a thermostat for a propane insert fireplace that I can operate over the internet?
By Collin C. - NFI Master Hearth Professional on May 28, 2013

Answer:
While we do not offer such a device, some home automation suppliers offer low voltage/millivolt thermostats than can be utilized in this way. I recommend checking with a distributor of these products, such as SmartHome.

By Michael Crawford from LaGrangeville, NY on November 1, 2012
I own the RCT and I need to replace the receiver (R8). Can I get that part from you?
By Tyler M. - Fireplace Specialist on November 1, 2012

Answer:
Unfortunately, we only sell the Ambient RCT remote complete with both the transmitter and receiver. We apologize for the inconvenience.

By Scott from Odenton, MD on December 8, 2012
I have an Acumen Model RX05 remote control on my Napoleon fireplace. Unfortunately, I forgot to remove the batteries at the end of the last season and the battery compartment is heavily corroded. Is it possible to order a replacement battery compartment and, if so, what would be the part/model number? The compartment holds four AA batteries side-by-side and it looks like the compartment diagrammed in the WMT-06 manual. Thank you.
By Collin C. - NFI Master Hearth Professional on December 10, 2012

Answer:
Unfortunately, all of the remote manufacturers will only offer a replacement battery compartment if it is a warranty related scenario. Otherwise, the remote and receiver must be purchased as a set. Either the Acumen RCK-I Manual On/Off DC Remote Control Kit or the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit could be used to replace the current unit. The RCK-I is an on/off remote with a simple temperature readout, while the RCK-K adds thermostatic control.

By Sibyl from Chesapeake, VA on October 13, 2014
I have a set of Desa CLD3924NTB manually controlled vent free gas logs. Is there a kit I can purchase to make these usable via remote control?
By Will M. on October 13, 2014

Answer:
Unfortunately, your manual valve can not be converted for use with a remote control.

By Laura from West Linn, OR on January 14, 2013
What remote control should I use for an FMI Alpine gas fireplace that is currently installed in our outdoor room?
By Tyler M. - Fireplace Specialist on January 15, 2013

Answer:
The FMI Alpine outdoor vent-free systems that we sell utilize a millivolt ignition with a standing pilot. If this is the case for your model, you can use any millivolt remote control. A basic example can be found below:

SkyTech 1001 Millivolt On/Off Hand Held Remote Control

By Sabrina on November 9, 2012
I purchased an Empire direct vent DV33IN33L insert and I am looking for a remote for it. Do you carry a remote that could be used with this model?
on November 9, 2012

Answer:
We do indeed have a few different remote controls that you can use with your Empire Innsbrook insert: Remote Control 1 Remote Control 2 Remote Control 3

By andy from Harrisburg, PA on December 29, 2012
What is the difference between a RCMT vs a RCST remote?
By Collin C. - NFI Master Hearth Professional on December 31, 2012

Answer:
The RCMT remote is an on/off model that includes a delay timer and temperature display. The RCST has most of the same functions but replaces the time with a programmable thermostat function, allowing the remote to automatically cycle the appliance based on the programmed temperature set point.

By Scott from Greenville, SC on November 16, 2013
I have two ambient remote controls for two sets of logs. One set is in one room and the other set is in the room next to it. When I use either remote in either room they turn on both sets of logs. How do I fix this problem? I have had both sets of logs with the ambient remotes for about a year. This has never happened before. All I did was clean the battery box and replace the batteries. Can you help me?
By Chris on November 17, 2013

Answer:
I would ensure that the dip switches located on both the transmitters and receivers are individually matched. This should solve the issue of one remote controlling both appliances.

By David from Valley Springs, California on February 25, 2014
I have a Regency Excaliber fireplce insert with natural gas. I need a new remote control but do not know which one to get. Can you help?
By Collin C. - NFI Master Hearth Professional on February 26, 2014

Answer:
Per the manufacturer instructions, this model uses a millivolt remote control system, which is fairly common. A basic on/off remote that will work with this unit is the SkyTech 1001 Millivolt On/Off Hand Held Remote Control. A more up level thermostatic remote is the SkyTech 3301 Hand-Held Millivolt Thermostatic Remote Control with LCD Display.

By Franklin from Louisiana on October 5, 2013
I have a VD1824PR propane gas heater. It came with an on/off switch. Can I use a wireless remote/ thermostat for it? If so, which one will I need, and which is the least expensive?





By Collin C. - NFI Master Hearth Professional on October 7, 2013

Answer:
The lowest cost thermostatic remote that will work with this set is made by the log manufacturer. The model is the Vantage Hearth TRC Hand-Held Thermostat Remote Control and Receiver Kit. This programmable remote system will allow you to set a temperature that the log set will cycle to maintain.

By John from Seville, Ohio on February 15, 2014
I have an Acumen RX05 that I need to replace. I have a Breckwell P24I Pellet Stove. What is the correct part number I need to replace?

Looking for a wireless remote thermostat kit to replace the Control Panel- Breckwell- A-E-401, 1 RPM circuit board, 5-speed as well.
By Collin C. - NFI Master Hearth Professional on February 17, 2014

Answer:
The RX05 receiver was a standard millivolt type that worked with several Acumen remotes. The same style of remote with a thermostatic control option is the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit. This remote should be a direct fit to your stove.

By Karla from Newport, Wa on February 27, 2014
Looking for a desa international fire place control. Which one would you suggest?


By Collin C. - NFI Master Hearth Professional on February 27, 2014

Answer:
Most Desa units are able to use a simple millivolt remote system, but the exact model of the fireplace does make a difference. If you have the exact model number of the unit, I will be able to confirm the remote that will work best.

By Chad Wynia from Minneapolis, MN on December 11, 2012
I have a Mendota D-40 gas fireplace insert from 2003. I have a Skyteck 3301p remote with temperature control that doesn't work anymore. Is there a newer, better remote or should I buy the same?
By Tyler M. - Fireplace Specialist on December 11, 2012

Answer:
We are not a Mendota dealer, but as your insert uses a millivolt ignition any remote for a millivolt system should work fine. The SkyTech 3301P Programmable Millivolt Thermostatic Remote Control is indeed a good choice.

By Jack from Wayne, NJ on May 24, 2014
Do you carry the Real VR1a remote?
By Tyler M. on May 27, 2014

Answer:
Yes, we do indeed sell the VR1a Real Fyre Basic Variable Remote Control.

Part of the appeal of owning a gas or electric hearth appliance is being able to operate it with a convenient remote control. Here you'll find a variety of remote controls, wall switches, and programmable timers that can make using your fireplace or stove even easier. Some of the remotes we carry are compatible with a large number of appliances while others are designed for use with specific models, so make sure you check the instruction manuals of both devices before ordering.
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