By Brian from GA on July 26, 2013
Is there was an insert we could put in place of our current insert that would allow us to enjoy a fire from both inside the house as well as outside on our deck?
By Collin C. - NFI Master Hearth Professional on July 29, 2013
Answer:There are some manufactured gas fireplaces that can be configured for an indoor/outdoor see through application. However, we do not offer any wood burning models that are equipped in this way. The primary issue is with the lack of insulation in the wood burning units.
I have had some customers purchase a see through wood burning unit, then have a custom fireplace cover made for the outside of the unit. The cover would be insulated and made of 304 of 316 stainless steel and would be left in place and locked (for security) when the fireplace is not in use. A sheet metal fabricator would need to produce the cover, based on the measurements of the unit.
By Vann from Middletown, DE on October 14, 2013
I have a vent free gas fireplace. How can I change to a vented fireplace? Do I choose a vented insert or replace the entire fireplace (including the mantle and all)?
By Tyler M. - NFI Certified Specialist on October 15, 2013
Answer:Of course, your vent-free fireplace would need to be completely removed with a new, vented unit put in its place. If you are on an exterior wall, you can simply run a rear vent kit out the back of the fireplace and through your wall, and your mantel may be able to stay in tact.
By Jay from NY on April 19, 2013
I'm looking for a burner, sand and any other parts I would need to go with my natural gas brick fireplace, logs and pilot light setup. Can I use the Real Fyre burners that you sell?
By Chris on April 19, 2013
Answer:The Real Fyre burners that we have available on our website are only designed to be used with appropriate Real Fyre log sets. If you could reply with the dimensions of the fireplace pictured, we can recommend several replacement sets that would fit the fireplace.
By CJ from Cape Cod, ME on May 13, 2013
Can I add a wood burning insert to my fireplace without losing my existing glass doors?
By Collin C. - NFI Master Hearth Professional on May 13, 2013
Answer:Unfortunately, no. All wood burning inserts require the removal of any existing door enclosure, as the insert will have a sealed door of its own that must be readily accessed. The insert must also be able to readily radiate heat to the room. Your factory door enclosure would likely prevent this to a degree.
By Michael on November 9, 2012
We have a Napoleon fireplace and have noticed that there is a red light flashing in the base of the unit. What does this mean?
on November 9, 2012
Answer:Usually, the control board will have an LED light that will flash to indicate some sort of fault with the unit. The number of times the LED flashes, before pausing, will indicate exactly what the issue is. There is a troubleshooting guide with a table in the owner's manual that will help to decode the issue. What model of Napoleon fireplace do you have installed? I will be happy to check into the issue for you further.
By Jeff on November 9, 2012
Do you have two-sided wood burning fireplace inserts?
on November 9, 2012
There is sometimes confusion when people use the term "insert." If you are referring to an insert that slides into an existing fireplace, no, we do not currently offer any two-sided inserts. We do, however, carry several two-sided zero clearance fireplaces.
You can see examples of our wood-burning zero clearance fireplaces here:
Wood-Burning Zero Clearance Fireplaces
Please let us know if you have any additional questions.
By Martha on November 9, 2012
We have had a Dare IV fireplace insert for over 30 years with no problem until now. We replaced the fan motor a year ago and need a new fan motor switch but cannot find one. The switch we have will not let us select a speed. It runs on high all the time which makes it noisy when trying to watch TV. Do you know where me may get a fan motor switch?
on November 9, 2012
Answer:Most fans are designed the same way from brand to brand. The fan switch is usually a rheostat type of control that will turn the fan off and then gradually increase speed as the control is rotated.
If this is indeed the way the fan operates, I will need to know the rated amperage of the fan motor to see if we have a rheostat that is compatible. There should be a label on the fan itself that gives voltage, amperage, etc.
Please let me know and I will be happy to help.
By Marc on November 9, 2012
What's the best insert would be for a rental property? I'm looking for a direct vent natural gas fireplace insert: the width opening is 36", height opening is 24 1/4" and the depth is 19". It is an existing masonry fireplace. I'm looking for less expensive and without any extra features. I don't even need a fan. A light switch for on/off is all I'm looking for.
on November 9, 2012
The best option for your situation is the Innsbrook direct vent insert. This is a basic direct vent insert - no frills, no aesthetic overkill - that comes in three different sizes. All of them will fit in your opening, and the corresponding surrounds will all completely cover the opening:
Innsbrook insert 1
Innsbrook insert 2
Innsbrook insert 3
For each of these models, you will need to select a surround from the "Accessories" tab on the item page (directly to the right of the "Item Description"), and you will also need a vent kit from the "Venting Components" tab (directly to the right of the "Accessories" tab).
Each of these models, surrounds and vent kits usually ship within one business day.
By Britt on November 9, 2012
The opening to my fireplace is 33.5" wide, 22.5" high and it is 24.5" deep. I would like to know which inserts I can use to burn wood that will fit.
on November 9, 2012
By Tracy on November 9, 2012
Do you still have a gas fireplace insert model #36BDVR? It has a built in fan, gas pilot, plus a manual striker to light the flame if the electrical power is lost?
on November 9, 2012
By Tom from San Francisco, CA on March 17, 2013
I need a wood burning insert that is less than 21 inches tall to fit into a prefab Heatilator EC36 fireplace.
By Collin C. - NFI Master Hearth Professional on March 18, 2013
Answer:My apologizes, but every wood burning insert that we currently offer measures between 21 to 23 inches in height. If your EC36 has a metal smoke shelf at the front that is removable, you may be able to gain more height that way. However, if the 21 inch measurement is from the hearth to the top of the inside of the box, I am afraid that we do not carry a unit that would fit.
By L from Boston, MA on November 19, 2013
Several years back I purchased a gas fireplace insert. I have tried to light it this year and I am having difficulties. I got it lit once but have failed since. The pilot is lit. What can I do to troubleshoot the issue?
By Collin C. - NFI Master Hearth Professional on November 19, 2013
Answer:It would seem that the thermocouple is not generating sufficient voltage to hold the valve open or there is significant voltage drop within the thermocouple lead that is causing the problem. With the pilot off and the unit cool, the thermocouple probe should be lightly sanded to remove any soot or combustion by products that have built up. Then, follow the copper lead from the thermocouple probe to the gas valve. The nut that is holding the lead in position should be loosened a couple of turns, then snugged back down. This will seat the lead into the gas valve and eliminate any bad connection that could be occurring. In most cases, this resolves the issue you are experiencing.
By Bryan from Pleasanton, CA on January 28, 2013
Hi. I have an existing wood burning fireplace (pictures attached) and would like to install a gas insert. The dimensions are:
Front width = 35"
Back width = 24"
Depth = 21.5"
Opening height = 23"
The bottom of the fireplace sits 1" lower than the hearth (i.e. it measures 24" from the bottom of the fireplace to the lintel). Does this pose any special challenges to installation?
We would like to use the gas fireplace for aesthetics and to heat the room. I appreciate any advice you have on recommended products, well as any required components (surround, vent kit, etc.)
By Kevin E. - Fireplace Specialist on January 29, 2013
The 1" drop should pose no real trouble when installing an insert. The appliance should slide into the opening and drop down into place. Our most popular insert, the Innsbrook
seems to match your dimensions well. Both surround and venting options may be found on this item page.
By Patricia from Levittown, NY on August 31, 2013
Do you have wood burning fireplace inserts for see thru fireplaces? I have a see thru Levittown NY fireplace. It is open on two sides - front and back.
By Tyler M. - NFI Certified Specialist on September 3, 2013
Answer:Unfortunately, no, we do not carry any two-sided woodburning inserts at this time.
By Medger from Louisville, KY on January 20, 2013
I am looking for an electric start for my store bought fireplace. I want to replace it from the extreme heat gel.
By Tyler M. - Fireplace Specialist on January 21, 2013
Answer:Depending on your unit, you may or may not be able to install an electronic ignition. Please reply with the manufacturer and model information of your fireplace/insert, and we will research available options for you.
By Earl from Groton, CT on January 21, 2013
How do you determine the make and model of the fireplace if you do not have any paperwork available?
By Tyler M. - Fireplace Specialist on January 21, 2013
Answer:Depending on your unit, there are a few places the manufacturer information may be located. The first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening. The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side. The last location would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory.
If you have a gas fireplace or insert, the information may be found on a data plate or sticker located near the pilot assembly.
By Thomas Robinson from Bath, NY on November 18, 2012
Are thermocouples for gas fireplace inserts universal?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:Thermocouples are different from unit to unit. While some thermocouples in home improvement stores are marketed as "universal", they will not work for all appliances. Millivoltage for a thermocouple can range from 50 to 250, depending on the appliance. It is important to use a thermocouple that is properly sized to the unit, as damage to the magnets in the gas valve can result otherwise.
By Lynda from Frederick, Maryland on October 23, 2013
I recently purchased a home with a prefab fireplace that sits a foot off of the floor. I want to insert a large Buck woodstove. I'm seeking a second opinion because the company that I called has first said that the insert was too heavy for the prefab, but then has lifted the actual stove on the hearth and partially in the opening. Now the issue is that there is no clearance for him to connect the round flu liner that he made to the rectangular opening in the top of the stove that he has also made a boot for (boot is steel). He is saying he can't get in there to connect it. He is now trying to get me to buy another insert. I need another fireplace man, right? Can I have a Mason remove the bricks which would be covered by the flashing? It is sitting there now, but is it in fact too heavy? (approx weight is more than 300 lbs). It is a family insert about 30 years old, that has hardly been used. I am a single woman and just don't know who or what to trust.
By Collin C. - NFI Master Hearth Professional on October 23, 2013
Answer:To begin, most prefabs will specify in the owner's manual whether or not they can utilize an insert. Many prefab boxes are indeed too flimsy to support the weight of an insert. Even a relatively lightweight insert can crush the stamped steel floor easily. However, models that are designed to house an insert will have extra bracing that can allow it to deal with the weight.
It seems to me that your installer did not do all of his homework before going through the trouble of fabricating an insert boot. Removing additional bricks above the fireplace would not help in this case, as the bricks are just a veneer and cannot make the fireplace opening any taller. The metal ceiling of the prefab unit is definitely the issue in this case. Unfortunately, a smaller insert would indeed be the only solution in this place, however some quick measurements taken by your installer could have verified this before he moved forward. The only other option would be to remove the existing prefab and replace it with a larger unit of the same brand that could house the insert. I apologize that I do not have a better solution.
By Al from Westminster, CA on October 16, 2013
What I am looking for is a 36 inch fireplace with a herringbone insert. This will be a B-vent and run on natural gas. Can you help make some suggestions?
By Tyler M. - NFI Certified Specialist on October 16, 2013
By Matt from Grand Rapids, MI on October 17, 2013
I have partially removed a zero clearance wood burning fireplace that came with my modular home. Is there a direct vent wood insert that I can put in the current opening and vent out of the side of my house, or use my current metal chimney system? I'm looking for a more economic idea for an alternate heat source. Would a direct vent natural gas insert work, too?
By Collin C. - NFI Master Hearth Professional on October 17, 2013
Answer:It will likely be best to use a self contained wood burning fireplace to go in place of your current unit. An insert could not be used in the opening, as the remainder of the zero clearance fireplace would not insulate properly.
By Aisha from Atlanta, GA on September 15, 2013
I have a double sided fireplace which uses propane. I would like to move it to a corner in the living room. Can the fireplace be converted to fit in the corner, or would I need to purchase a whole new corner unit?
By Collin C. - NFI Master Hearth Professional on September 16, 2013
Answer:Unfortunately, the unit would not be able to be converted to this application. A single sided fireplace would need to be obtained and framed into a corner enclosure.
By Bill from Hollisgton, MA on September 23, 2013
How would you install the insert into an existing fireplace? What kind of liner is required?
By Collin C. - NFI Master Hearth Professional on September 24, 2013
Answer:Wood burning and gas inserts alike will usually use a decorative metal surround to cover any additional space between the insert and the fireplace opening. The insert would simply be pushed into position, then the liner can be dropped down the chimney flue. Lastly, the surround can be attached. Are you considering installation of a gas or wood burning insert? What is the approximate height of your chimney? Please advise at your convenience.
By Trent from Fountain Valley, CA on October 18, 2013
I am renovating my house. I want to install a gas fireplace insert in my living room fireplace with a blower. I am interested in the natural gas Innsbrook Medium Direct Vent model DV-33IN-33LN. My question is concerning the electrical wiring for the blower. Do I need to protect the electrical wiring from heat? Is there specific heat resistant wiring and a junction box that needs to used? Does the junction box house a regular electrical outlet? Where should I place the junction box? My contractor is willing to run the electrical wiring into the fireplace for me, but he has never done it before. Can you advise?
By Collin C. - NFI Master Hearth Professional on October 18, 2013
Answer:Because the electrical outlet is to be located outside of the insert chassis, within the fireplace, you do not have to use shielded or high temperature jacketed wiring. Standard copper wire can be used, although a metal single gang junction box is recommended. A standard electrical outlet can be used. The box is best located on the rear, right of the fireplace, as you face the opening.
By Sheila from Paducah, KY on December 16, 2012
Do you have to run the blower on a wood-burning fireplace insert all the time? I didn't know if they would get too hot if you turn the blower off. Would the blower pull a lot of electricity? Is that listed on the fireplace or is that provided?
By Collin C. - NFI Master Hearth Professional on December 17, 2012
Answer:For the fireplace inserts that we sell, and most other models that are available, it is not necessary to run the blower. The blower is simply an accessory that can be used to heat a room more rapidly or extend the reach of the insert while it is being burned.
Most blowers will only draw 1-2 amps while running. This amperage information will be listed on a build plate that is attached to the blower, but is generally not provided with the manufacturer information.
By Richard from Poulsbo, WA on December 7, 2012
Can you use a grate in a wood-burning fireplace insert?
By Tyler M. - Fireplace Specialist on December 7, 2012
Answer:This will depend on the manufacturer and model of the insert in question. Some inserts allow for the use of a grate, but it is usually included as part of the insert itself, while most do not include a grate and clearly state not to use one. Please check your owner's manual to see if a grate is permitted.
By Anthony from Carmel, California on November 4, 2013
If my fireplace insert has a flue going up and out the existing chimney, can I cover the rest of the space in the existing chimney with sheet metal to make more heat be directed back into the house? Right now it's like a wind tunnel sucking the heat right back out.
By Collin C. - NFI Master Hearth Professional on November 5, 2013
Answer:If the fireplace insert has a dedicated liner that is smaller than the actual chimney flue, you can indeed cover the space around the liner with sheet metal or pack it with pieces of rolled, unfaced fiberglass insulation. This will help to eliminate the overdrawing of air from the room.
By Jane Collins from Jupiter, FL on February 11, 2013
Do ventless fireplaces burn propane?
By Tyler M. - Fireplace Specialist on February 11, 2013
Answer:Vent-free and ventless gas appliances are made for either natural gas or propane. These are not interchangeable, and since the units cannot be field-converted, care must be taken to ensure the proper fuel type is selected.
By Ceil from FL on March 22, 2013
Do any of your inserts come with a way to catch ashes so that removal is easier?
By Collin C. - NFI Master Hearth Professional on March 25, 2013
Answer:Unfortunately, the fireplace inserts that we offer do not have an option for an ash pan or tray. Ashes must be raked or swept to the front of the unit and removed using a handheld ash pan. This is one disadvantage to an insert over a free standing stove.
By Tyler from New Brunswick on September 5, 2013
I'm wondering what options are out there for a wood burning insert that needs access to the electrical behind the stone. I'm a mason and I'm curious if there are any access panels that look nice and won't stand out.
By Collin C. - NFI Master Hearth Professional on September 5, 2013
Answer:Our wood burning inserts that are equipped with blowers will usually utilize a junction box that is mounted within the fireplace cavity itself. The electrical cord that is supplied with the insert would then plug into the mounted box, which would be concealed behind the surround flashing.
By Jon from Savannah, GA on December 28, 2012
I have a Superior direct vent fireplace in my bedroom. The pilot is the type with a gas knob and a red striker button. It has never worked properly and consistently since it was put in in 1994. Do I need to have the tile and mantle removed to put in a new fireplace, or can the logs, burner platform etc (the guts) be removed and a new fireplace fit in?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:Unfortunately, most direct vent fireplaces are not manufactured so that the internal engine (burner, valve, electronics) can be replaced while utilizing the same chassis. Each fireplace is made as a complete system and must be replaced with an entirely new unit.
Some newer models are upgradeable, but this is a recent development and was not the case for Superior fireplaces. I would recommend having the unit removed, then taking measurements of the wooden frame the unit was built into. Once you have these framing dimensions, you can closely match a replacement unit that will keep you from having to completely redo the opening.
By Wes from Lakewood, CA on July 16, 2013
We are buying a home with a gas burning fireplace that has a chimney. Can we convert it into a wood burning, natural fireplace?
By Tyler M. - NFI Certified Specialist on July 17, 2013
No, you would need to replace the entire fireplace and chimney in order to burn wood. You can see our full selection of zero-clearance woodburning fireplaces below:
Wood Burning Fireplaces
By Leanne from Calgary, Alberta on November 22, 2012
Do you sell any fireplace inserts that can common vent through the chimney that my furnace vents to? We have an existing ornamental masonry "fireplace," in the basement which is not a real fireplace. It has only ever had a flickering light bulb in it, but is made of brick with a nice arch in it. It backs onto the furnace room, with easy access to the gas line and furnace chimney, so we are hoping to find something that will work with that chimney if the insert is approved to vent that way.
The other option is the ventless insert, which makes me a little nervous because of oxygen consumption in the basement.
By Collin C. - NFI Master Hearth Professional on November 23, 2012
Answer:We do carry several gas fireplace inserts that can share the same chimney as other appliances. However, both flues of the gas appliances would need to have a liner running the entire length of the chimney. If both appliances were vented into the same chimney without a liner, back drafting and turbulence in the chimney can result and cause undesired operation of the insert.
By Sandy from Bay Port, MI on November 2, 2012
Who in our area installs your fireplace inserts?
By Tyler M. - Fireplace Specialist on November 2, 2012
Answer:We do not offer any installation services. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified installer in your area. Once there, just click on the "Public" link on the right hand side and enter your zip code.
By Steve from Sacramento, CA on November 8, 2012
Typically, how do you clean the glass on a gas fireplace? How do you get to the inside?
By Collin C. - NFI Master Hearth Professional on November 9, 2012
Answer:In most cases, direct vent and some sealed B-vent fireplaces will have metal clasps or screw clasps that will hold the glass in place. Depending on your unit, the clasps may be on the top, bottom, or upper and lower sides. Usually, top and bottom types will only have 2 clasps, which will allow the glass to tilt up or down when opened. Side clasp models typically have 4 clasps that will all need to be opened to allow you to pull the glass straight off when opened.
By Bobby from Zebulon, NC on December 17, 2012
We have a Dare IV fireplace insert. It runs on high all the time, which makes it noisy when trying to watch TV. Do you know where we may get a fan motor switch? The insert has two fans, both having the following information: 115 v 50/60 Hz A 1.16/1.02.
By Collin C. - NFI Master Hearth Professional on December 18, 2012
We offer a universal blower temperature switch that could be used with your existing blower assemblies. The Hearth Products Controls BSK Blower Sensor Kit
is designed to modulate the operation of your fans based on the temperature of the firebox.
By J from Racine, WI on October 30, 2013
I'm looking for a gas fireplace insert with a back vent. Does this exist?
By Collin C. - NFI Master Hearth Professional on October 30, 2013
Answer:Unfortunately, the gas fireplace inserts we carry are top vent only. This is almost always the case, as a rear vent will take additional space within the masonry fireplace and make installation more difficult.
By Randy from Idaho Falls on September 6, 2013
I purchased a 42 inch Alpine Tahoe premium insert and have it almost set up. However, I noticed that there are only 110V lines running through the controls. I want to hook up a thermostat which is usually lower voltage. What do I need on this unit to hook up a thermostat?
By Collin C. - NFI Master Hearth Professional on September 6, 2013
Answer:Depending on the control system your Tahoe uses, a specific 110 volt thermostat may be needed. Other models utilize a low voltage transformer. Please advise as to the exact model number of the fireplace and I will be happy to check into this further. The model number can be found on the build tag in the bottom of the unit.
By Richard from Plymouth, MI on November 23, 2012
I have a corner fireplace and would like to convert it to a gas insert. Is there such an item? The box would have to have glass on the front and side, with decorative trim on the side and front views, also. Please advise if you know of such an item and source if you can.
By Tyler M. - Fireplace Specialist on November 23, 2012
By Tom from Kent, OH on March 26, 2013
I have an existing wood burning fireplace insert that I would like to remove and replace with a right corner fireplace similar to CUI-VI36RS. Do you have something that's similar, but a direct vent model?
By Tyler M. - NFI Certified Specialist on March 26, 2013
By Steve Hill from Columbia, MD on December 19, 2012
What are the four top-rated brands for producing heat? What is the recommended BTU for quality heat?
By Tyler M. - Fireplace Specialist on December 19, 2012
Answer:Our top brands include Napoleon (wood and gas), Monessen (wood and gas), Majestic (wood and gas), FMI (wood and gas), Empire (gas), and Vantage Hearth (wood and gas). A general rule of thumb for BTUs and heating area is 35 BTUs per square foot, or 35,000 BTUs for 1,000 square feet. Much will depend on the layout of the home, its insulation, etc.
By Richard from Lake Ariel, PA on October 26, 2013
We have a ventless gas log propane insert now. For the last year it has been producing a sooty film on the walls. There is also an odor (not of a gas leak) that is noticeable when you come in from outside. We need it for heat, not just decoration. Do you think we need a new one, or should we try a vented wall unit?
By Collin C. - NFI Master Hearth Professional on October 28, 2013
Answer:If the ventless insert has not been serviced recently, I highly recommend having the unit evaluated by a service technician. Vent free gas logs and inserts rely on the air within the room for combustion. As such, they can draw in dust and dirt from the room over time, which will cause clogging of the air shutter. This can lead to release of odors, poor flame pattern, and staining of walls.
By Tony from West Palm Beach, FL on March 28, 2013
I'm looking for a gas fireplace, but I'm more interested in appearance than heat production. What do you have that won't throw out a lot of heat and can be installed in a corner?
By Tyler M. - NFI Certified Specialist on March 28, 2013
By Scott Borton from Aurora, IL on February 27, 2013
I have an existing wood burning fireplace and I would like to install a ventless gas insert. My existing opening measures 36" wide at front, 23" in back, the existing height is 20 1/4" and the depth is 24". Do you have an insert that would fit these dimensions?
By Tyler M. - Fireplace Specialist on February 27, 2013
By Mark Farrell from Pasadena, MD on November 4, 2012
I recently purchased a home with a fireplace that says Majestic. I see MBUC 36 and a V 762283.
This unit has a blower motor under the firebox with a rod that pulls out and in and left or right. I presume this is a vent of some sort for circulating? It looks to me that you unscrew the left and right walls at top middle and then lift bottom of firebox to get to the bottom?
By Collin C. - NFI Master Hearth Professional on November 5, 2012
Answer:The control rod you mention is likely meant to open and close the outside air inlet for combustion. If there is an air inlet on the exterior of the home near the fireplace, this is definitely the case.
You should indeed be able to access the blower area by removing the floor panel. Many units have an access panel in the floor that prevents you from having to remove the entire panel, but the manual for this unit does not specify.
By Jesus from New Paltz, NY on November 4, 2012
My mobile home 2006 has a small fireplace: 16" height, 13" in depth, 20" wide in the back and 28" wide in the front. Is there a small enough insert that will fit inside this small fireplace?
By Tyler M. - Fireplace Specialist on November 5, 2012
None of our full-bodied fireplace inserts will fit in that opening, but a gas log set such as this Real Fyre 18" Charred Oak Vented Natural Gas Logs Set - Match Light
will fit. This gas log set can only be used with a fireplace that is listed to accept gas logs.
Also, please note that the link above is for a natural gas log set, but the propane version requires more space and will not fit in your fireplace.