By Jay from NY on April 19, 2013
I'm looking for a burner, sand and any other parts I would need to go with my natural gas brick fireplace, logs and pilot light setup. Can I use the Real Fyre burners that you sell?
By Chris on April 19, 2013
Answer:The Real Fyre burners that we have available on our website are only designed to be used with appropriate Real Fyre log sets. If you could reply with the dimensions of the fireplace pictured, we can recommend several replacement sets that would fit the fireplace.
By CJ from Cape Cod, ME on May 13, 2013
Can I add a wood burning insert to my fireplace without losing my existing glass doors?
By Collin C. - NFI Master Hearth Professional on May 13, 2013
Answer:Unfortunately, no. All wood burning inserts require the removal of any existing door enclosure, as the insert will have a sealed door of its own that must be readily accessed. The insert must also be able to readily radiate heat to the room. Your factory door enclosure would likely prevent this to a degree.
By Michael on November 9, 2012
We have a Napoleon fireplace and have noticed that there is a red light flashing in the base of the unit. What does this mean?
on November 9, 2012
Answer:Usually, the control board will have an LED light that will flash to indicate some sort of fault with the unit. The number of times the LED flashes, before pausing, will indicate exactly what the issue is. There is a troubleshooting guide with a table in the owner's manual that will help to decode the issue. What model of Napoleon fireplace do you have installed? I will be happy to check into the issue for you further.
By Jeff on November 9, 2012
Do you have two-sided wood burning fireplace inserts?
on November 9, 2012
There is sometimes confusion when people use the term "insert." If you are referring to an insert that slides into an existing fireplace, no, we do not currently offer any two-sided inserts. We do, however, carry several two-sided zero clearance fireplaces.
You can see examples of our wood-burning zero clearance fireplaces here:
Wood-Burning Zero Clearance Fireplaces
Please let us know if you have any additional questions.
By Martha on November 9, 2012
We have had a Dare IV fireplace insert for over 30 years with no problem until now. We replaced the fan motor a year ago and need a new fan motor switch but cannot find one. The switch we have will not let us select a speed. It runs on high all the time which makes it noisy when trying to watch TV. Do you know where me may get a fan motor switch?
on November 9, 2012
Answer:Most fans are designed the same way from brand to brand. The fan switch is usually a rheostat type of control that will turn the fan off and then gradually increase speed as the control is rotated.
If this is indeed the way the fan operates, I will need to know the rated amperage of the fan motor to see if we have a rheostat that is compatible. There should be a label on the fan itself that gives voltage, amperage, etc.
Please let me know and I will be happy to help.
By Marc on November 9, 2012
What's the best insert would be for a rental property? I'm looking for a direct vent natural gas fireplace insert: the width opening is 36", height opening is 24 1/4" and the depth is 19". It is an existing masonry fireplace. I'm looking for less expensive and without any extra features. I don't even need a fan. A light switch for on/off is all I'm looking for.
on November 9, 2012
The best option for your situation is the Innsbrook direct vent insert. This is a basic direct vent insert - no frills, no aesthetic overkill - that comes in three different sizes. All of them will fit in your opening, and the corresponding surrounds will all completely cover the opening:
Innsbrook insert 1
Innsbrook insert 2
Innsbrook insert 3
For each of these models, you will need to select a surround from the "Accessories" tab on the item page (directly to the right of the "Item Description"), and you will also need a vent kit from the "Venting Components" tab (directly to the right of the "Accessories" tab).
Each of these models, surrounds and vent kits usually ship within one business day.
By Britt on November 9, 2012
The opening to my fireplace is 33.5" wide, 22.5" high and it is 24.5" deep. I would like to know which inserts I can use to burn wood that will fit.
on November 9, 2012
By Tracy on November 9, 2012
Do you still have a gas fireplace insert model #36BDVR? It has a built in fan, gas pilot, plus a manual striker to light the flame if the electrical power is lost?
on November 9, 2012
By Tom from San Francisco, CA on March 17, 2013
I need a wood burning insert that is less than 21 inches tall to fit into a prefab Heatilator EC36 fireplace.
By Collin C. - NFI Master Hearth Professional on March 18, 2013
Answer:My apologizes, but every wood burning insert that we currently offer measures between 21 to 23 inches in height. If your EC36 has a metal smoke shelf at the front that is removable, you may be able to gain more height that way. However, if the 21 inch measurement is from the hearth to the top of the inside of the box, I am afraid that we do not carry a unit that would fit.
By Bryan from Pleasanton, CA on January 28, 2013
Hi. I have an existing wood burning fireplace (pictures attached) and would like to install a gas insert. The dimensions are:
Front width = 35"
Back width = 24"
Depth = 21.5"
Opening height = 23"
The bottom of the fireplace sits 1" lower than the hearth (i.e. it measures 24" from the bottom of the fireplace to the lintel). Does this pose any special challenges to installation?
We would like to use the gas fireplace for aesthetics and to heat the room. I appreciate any advice you have on recommended products, well as any required components (surround, vent kit, etc.)
By Kevin E. - Fireplace Specialist on January 29, 2013
The 1" drop should pose no real trouble when installing an insert. The appliance should slide into the opening and drop down into place. Our most popular insert, the Innsbrook
seems to match your dimensions well. Both surround and venting options may be found on this item page.
By Medger from Louisville, KY on January 20, 2013
I am looking for an electric start for my store bought fireplace. I want to replace it from the extreme heat gel.
By Tyler M. - Fireplace Specialist on January 21, 2013
Answer:Depending on your unit, you may or may not be able to install an electronic ignition. Please reply with the manufacturer and model information of your fireplace/insert, and we will research available options for you.
By Earl from Groton, CT on January 21, 2013
How do you determine the make and model of the fireplace if you do not have any paperwork available?
By Tyler M. - Fireplace Specialist on January 21, 2013
Answer:Depending on your unit, there are a few places the manufacturer information may be located. The first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening. The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side. The last location would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory.
If you have a gas fireplace or insert, the information may be found on a data plate or sticker located near the pilot assembly.
By Thomas Robinson from Bath, NY on November 18, 2012
Are thermocouples for gas fireplace inserts universal?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:Thermocouples are different from unit to unit. While some thermocouples in home improvement stores are marketed as "universal", they will not work for all appliances. Millivoltage for a thermocouple can range from 50 to 250, depending on the appliance. It is important to use a thermocouple that is properly sized to the unit, as damage to the magnets in the gas valve can result otherwise.
By Sheila from Paducah, KY on December 16, 2012
Do you have to run the blower on a wood-burning fireplace insert all the time? I didn't know if they would get too hot if you turn the blower off. Would the blower pull a lot of electricity? Is that listed on the fireplace or is that provided?
By Collin C. - NFI Master Hearth Professional on December 17, 2012
Answer:For the fireplace inserts that we sell, and most other models that are available, it is not necessary to run the blower. The blower is simply an accessory that can be used to heat a room more rapidly or extend the reach of the insert while it is being burned.
Most blowers will only draw 1-2 amps while running. This amperage information will be listed on a build plate that is attached to the blower, but is generally not provided with the manufacturer information.
By Richard from Poulsbo, WA on December 7, 2012
Can you use a grate in a wood-burning fireplace insert?
By Tyler M. - Fireplace Specialist on December 7, 2012
Answer:This will depend on the manufacturer and model of the insert in question. Some inserts allow for the use of a grate, but it is usually included as part of the insert itself, while most do not include a grate and clearly state not to use one. Please check your owner's manual to see if a grate is permitted.
By Jane Collins from Jupiter, FL on February 11, 2013
Do ventless fireplaces burn propane?
By Tyler M. - Fireplace Specialist on February 11, 2013
Answer:Vent-free and ventless gas appliances are made for either natural gas or propane. These are not interchangeable, and since the units cannot be field-converted, care must be taken to ensure the proper fuel type is selected.
By Ceil from FL on March 22, 2013
Do any of your inserts come with a way to catch ashes so that removal is easier?
By Collin C. - NFI Master Hearth Professional on March 25, 2013
Answer:Unfortunately, the fireplace inserts that we offer do not have an option for an ash pan or tray. Ashes must be raked or swept to the front of the unit and removed using a handheld ash pan. This is one disadvantage to an insert over a free standing stove.
By Jon from Savannah, GA on December 28, 2012
I have a Superior direct vent fireplace in my bedroom. The pilot is the type with a gas knob and a red striker button. It has never worked properly and consistently since it was put in in 1994. Do I need to have the tile and mantle removed to put in a new fireplace, or can the logs, burner platform etc (the guts) be removed and a new fireplace fit in?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:Unfortunately, most direct vent fireplaces are not manufactured so that the internal engine (burner, valve, electronics) can be replaced while utilizing the same chassis. Each fireplace is made as a complete system and must be replaced with an entirely new unit.
Some newer models are upgradeable, but this is a recent development and was not the case for Superior fireplaces. I would recommend having the unit removed, then taking measurements of the wooden frame the unit was built into. Once you have these framing dimensions, you can closely match a replacement unit that will keep you from having to completely redo the opening.
By Leanne from Calgary, Alberta on November 22, 2012
Do you sell any fireplace inserts that can common vent through the chimney that my furnace vents to? We have an existing ornamental masonry "fireplace," in the basement which is not a real fireplace. It has only ever had a flickering light bulb in it, but is made of brick with a nice arch in it. It backs onto the furnace room, with easy access to the gas line and furnace chimney, so we are hoping to find something that will work with that chimney if the insert is approved to vent that way.
The other option is the ventless insert, which makes me a little nervous because of oxygen consumption in the basement.
By Collin C. - NFI Master Hearth Professional on November 23, 2012
Answer:We do carry several gas fireplace inserts that can share the same chimney as other appliances. However, both flues of the gas appliances would need to have a liner running the entire length of the chimney. If both appliances were vented into the same chimney without a liner, back drafting and turbulence in the chimney can result and cause undesired operation of the insert.
By Sandy from Bay Port, MI on November 2, 2012
Who in our area installs your fireplace inserts?
By Tyler M. - Fireplace Specialist on November 2, 2012
Answer:We do not offer any installation services. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified installer in your area. Once there, just click on the "Public" link on the right hand side and enter your zip code.
By Steve from Sacramento, CA on November 8, 2012
Typically, how do you clean the glass on a gas fireplace? How do you get to the inside?
By Collin C. - NFI Master Hearth Professional on November 9, 2012
Answer:In most cases, direct vent and some sealed B-vent fireplaces will have metal clasps or screw clasps that will hold the glass in place. Depending on your unit, the clasps may be on the top, bottom, or upper and lower sides. Usually, top and bottom types will only have 2 clasps, which will allow the glass to tilt up or down when opened. Side clasp models typically have 4 clasps that will all need to be opened to allow you to pull the glass straight off when opened.
By Bobby from Zebulon, NC on December 17, 2012
We have a Dare IV fireplace insert. It runs on high all the time, which makes it noisy when trying to watch TV. Do you know where we may get a fan motor switch? The insert has two fans, both having the following information: 115 v 50/60 Hz A 1.16/1.02.
By Collin C. - NFI Master Hearth Professional on December 18, 2012
We offer a universal blower temperature switch that could be used with your existing blower assemblies. The Hearth Products Controls BSK Blower Sensor Kit
is designed to modulate the operation of your fans based on the temperature of the firebox.
By Richard from Plymouth, MI on November 23, 2012
I have a corner fireplace and would like to convert it to a gas insert. Is there such an item? The box would have to have glass on the front and side, with decorative trim on the side and front views, also. Please advise if you know of such an item and source if you can.
By Tyler M. - Fireplace Specialist on November 23, 2012
By Tom from Kent, OH on March 26, 2013
I have an existing wood burning fireplace insert that I would like to remove and replace with a right corner fireplace similar to CUI-VI36RS. Do you have something that's similar, but a direct vent model?
By Tyler M. - NFI Certified Specialist on March 26, 2013
By Steve Hill from Columbia, MD on December 19, 2012
What are the four top-rated brands for producing heat? What is the recommended BTU for quality heat?
By Tyler M. - Fireplace Specialist on December 19, 2012
Answer:Our top brands include Napoleon (wood and gas), Monessen (wood and gas), Majestic (wood and gas), FMI (wood and gas), Empire (gas), and Vantage Hearth (wood and gas). A general rule of thumb for BTUs and heating area is 35 BTUs per square foot, or 35,000 BTUs for 1,000 square feet. Much will depend on the layout of the home, its insulation, etc.
By Tony from West Palm Beach, FL on March 28, 2013
I'm looking for a gas fireplace, but I'm more interested in appearance than heat production. What do you have that won't throw out a lot of heat and can be installed in a corner?
By Tyler M. - NFI Certified Specialist on March 28, 2013
By Scott Borton from Aurora, IL on February 27, 2013
I have an existing wood burning fireplace and I would like to install a ventless gas insert. My existing opening measures 36" wide at front, 23" in back, the existing height is 20 1/4" and the depth is 24". Do you have an insert that would fit these dimensions?
By Tyler M. - Fireplace Specialist on February 27, 2013
By Mark Farrell from Pasadena, MD on November 4, 2012
I recently purchased a home with a fireplace that says Majestic. I see MBUC 36 and a V 762283.
This unit has a blower motor under the firebox with a rod that pulls out and in and left or right. I presume this is a vent of some sort for circulating? It looks to me that you unscrew the left and right walls at top middle and then lift bottom of firebox to get to the bottom?
By Collin C. - NFI Master Hearth Professional on November 5, 2012
Answer:The control rod you mention is likely meant to open and close the outside air inlet for combustion. If there is an air inlet on the exterior of the home near the fireplace, this is definitely the case.
You should indeed be able to access the blower area by removing the floor panel. Many units have an access panel in the floor that prevents you from having to remove the entire panel, but the manual for this unit does not specify.
By Jesus from New Paltz, NY on November 4, 2012
My mobile home 2006 has a small fireplace: 16" height, 13" in depth, 20" wide in the back and 28" wide in the front. Is there a small enough insert that will fit inside this small fireplace?
By Tyler M. - Fireplace Specialist on November 5, 2012
None of our full-bodied fireplace inserts will fit in that opening, but a gas log set such as this Real Fyre 18" Charred Oak Vented Natural Gas Logs Set - Match Light
will fit. This gas log set can only be used with a fireplace that is listed to accept gas logs.
Also, please note that the link above is for a natural gas log set, but the propane version requires more space and will not fit in your fireplace.