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Napoleon Fireplaces

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By Mark Nolan from Wisonsin on October 28, 2012
I have a Napoleon model NZ26 fireplace with a blower and variable speed switch. The manual doesn't show any information on its use. I have the speed switch all the way on, but the blower does not come on. The fire in the fireplace has been going for almost two hours but all we have is a fire and no blower activity.

Is there something to explain what is going on? The wall switch is on and the draft is wide open. I can feel the heat radiating from the fireplace, but no blower.
The blower has worked before.
By Collin C. - NFI Master Hearth Professional on October 29, 2012

Answer:
Unfortunately, it sounds as if the speed control or the thermal switch that is responsible for activating the blower has failed. Depending on how old the unit is, these parts may be covered under warranty.

To know which part is at fault, you will need to use a volt meter to determine if voltage is being fed into and out of the speed switch. If there is voltage being fed to the thermal sensor from the speed control, the sensor is bad. Otherwise, the speed control has failed.

By Endri from MA on February 7, 2014
I just installed a napoleon GD36 NTR natural gas fireplace and I can not light it. The model I have doesn't have a pilot or the ignition. How can I turn it on?

By Collin C. - NFI Master Hearth Professional on February 9, 2014

Answer:
The GD36NTR should have a standing pilot, while the GD36NTRE is an electronic ignition version. The main control knob will have three positions, labeled off, pilot, and on. Rotating the knob to the pilot position and pushing down will allow gas to flow to the pilot assembly. While holding down the knob, you can push the spark ignitor button, which will light the pilot. One the pilot flame is present, continue to hold the control knob in for an additional 30 seconds. After releasing the knob, allow the pilot to burn for approximately 1 minute. You can then rotate the knob to the on position to light the main burner.

By Jack from Calgary, Alberta, CAN on September 11, 2014
How do I remove the glass from a Napoleon GD 1800-NM fireplace? Is it just the two bolts with springs on the top of the firebox?
By eFireplaceStore on September 15, 2014

Answer:
Per the manufacturer, there is indeed a pair of spring loaded clasps on the upper side of the glass frame. The bolts can be loosened to allow the clasps to lift up and out of the way. The glass can then be tilted out and pulled up and away from the unit.

By Steve Yates from Bucks County, PA on November 11, 2012
Can you tell me which liquid propane fireplaces would be compatible with the power vent? I would like to install a fireplace beneath my stairs and would need to vent the unit under the staircase landing.
By Collin C. - NFI Master Hearth Professional on November 12, 2012

Answer:
Virtually all of Napoleon's line of 36 inch direct vent fireplaces may be used in conjunction with a power vent. Several larger models may be used as well. A list of item numbers is as follows:

BGD36CFNTR
GD36NTR
BGD36NTR
HDX40
GD80
GD70
LHD50

By Scott Beckwith from Ames, Iowa on November 11, 2012
We currently have a wood fireplace that shows in two rooms. Is there a stove that we could load on one side and also see through the glass on the other? We would also like to find something that contributes to heating the house.
By Collin C. - NFI Master Hearth Professional on November 12, 2012

Answer:
Unfortunately, I have not come across a wood-burning stove that could be used in a two sided configuration such as this. Every unit we carry is designed specifically to work in a one sided application.

By Veronica from Denver, CO on December 1, 2013
What is the difference between the Napoleon models BGD33 and the GD33? The same with the BGD36 and GD36. I noticed that they use this naming convention on many of their products, so the BG models must have some extra feature?
By Tyler M. - NFI Certified Specialist on December 2, 2013

Answer:
The primary difference between the models is that those that begin with a "B" have tempered glass fronts (as opposed to ceramic glass on the "GD" models) and a lower BTU rating. They operate the same way and are vented in the same fashion.

By Kelly from Marshfield on July 29, 2014
How do I mount my cement board around the fireplace doors? Can I screw it into the metal box or is there some sort of trim kit I should buy? I have a woodburning Napoleon High Country fireplace.
By Chris C. on July 29, 2014

Answer:
With the High Country models, the concrete board is physically secured with hardware to the top stud that runs horizontally above the firebox itself. For further support, you could use high temperature adhesive to secure the concrete board to the fireplace itself.

By Dennis from Cleveland, Ohio on January 8, 2014
Where do I find the make and model number on my Napoleon gas fireplace? I lost the book.
By Collin C. - NFI Master Hearth Professional on January 8, 2014

Answer:
Napoleon includes a metal build tag with each of their units. The tag is located in the void area at the bottom of the fireplace, near the gas valve. The tag should have the model number, serial number, and date of production.

By Wayne Hansen from Richland, WA on October 22, 2012
We lease a condo with a Napoleon gas fireplace. Is there a fan that can be placed inside, below the fire box?
By Kevin E. - Fireplace Specialist on October 23, 2012

Answer:
It is very likely that a blower can be added to your Napoleon fireplace. To recommend the correct blower, we would need the model number of your appliance.

By dwayne r hardy from Utah on December 15, 2012
What do I use to clean the inside glass door, and how do you clean it?
By Collin C. - NFI Master Hearth Professional on December 17, 2012

Answer:
For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this.

For heavier deposits, I recommend using a cleaner such as the Stove Bright Gas Appliance Glass Cleaner - 43600. This product is specially formulated to clean hearth appliance glass panels and can remove thicker residue.

By Pat on November 9, 2012
I am looking for a 2-sided gas fireplace capable of running on propane gas for use in new construction in Sterling, CO. I want a unit with the most realistic flame display possible and one that actually heats. Can you help me?
on November 9, 2012

Answer:
From the information that you have provided, I feel comfortable recommending the Empire Tahoe Premium Direct Vent Propane See-Thru Fireplace. You can find a link to it below. Direct Vent Propane See-Thru Fireplace If this does not fit what you are looking for, simply email us again with more criteria or call us at 1-800-203-1642.

By mike from Seattle on November 13, 2012
I have an existing open wood-burning fireplace. Does anything have to be done to the chimney to switch over to a direct vent gas fireplace? I am looking at purchasing a GDI-30G and I'm also concerned about the space needed around the gas insert.
By Tyler M. - Fireplace Specialist on November 13, 2012

Answer:
If your woodburning fireplace is a brick/masonry unit, then you can indeed install a direct vent insert like the Napoleon GDI-30G. Any direct vent insert will require co-linear liners (usually 3" in diameter) to be run up your existing chimney.

By Bob on November 9, 2012
My builder installed a Napoleon BGD42CF fireplace and did not allow the proper clearance from the fireplace to the mantle above. The mantle sticks out 5 inches. The top of the glass of the Napoleon BGD42CF is 13 inches from the bottom of the mantle. Is there another fireplace option that you sell that would be okay with 5 inches less clearance than the Napoleon BGD42CF?
on November 9, 2012

Answer:
Per the manual, you could install a mantel with this depth within 15" of the fireplace opening. Is there anyway to adjust the mantel to make it 2" taller? I've searched through the mantel specs on comparable direct vent fireplaces that we carry and they either require comparable or greater clearances. The best I could find was our Majestic Winchester. It can accommodate a mantel with up to an 8" projection as close as 10" from the fireplace opening. However, the gap between the mantel and the fireplace must be covered in a non-combustible material. Please follow the below link to view this fireplace. Winchester Please download the product manual for this fireplace by clicking the PDF icon at the bottom of this item page. Once the manual is downloaded, please refer to page 8 for the mantel clearances.

By Karen on November 9, 2012
We have just bought a home with a Napoleon fireplace. We tried to use it but it got so hot above the opening around the mantel area. I am not sure what kind of fireplace it is (direct vent?) but it does not have a fan and it has a vent outside with a piece flashing over it . It appears that the outside vent is too hot and has caused the vinyl siding to become hot enough to peel and flake the siding. Is this a normal thing with this kind of gas fireplace? It just seems too dangerous for us to use it.
on November 9, 2012

Answer:
Direct vent fireplaces can indeed produce a considerable amount of radiant heat, enough to cause concern initially. However, as long as the unit is properly spaced from combustibles, there should not be an issue. The only thing that concerns me is your clearance to the vinyl siding. It sounds as if there may not be a siding shield in place, which is designed to space the termination a bit further out and prevent the issue you are describing with flaking and peeling. Do you happen to have any model information for the unit? There should be a metal build tag that was included and placed in the base of the unit with the controls.

By Schneider on November 9, 2012
I have a HD81 see-thru fireplace and am looking to install a mantle. I have looked through several documents and have not been able to see what the clearance, if any, is required between the fireplace unit and the mantle. Can you please assist with this information?
on November 9, 2012

Answer:
You can find the minimum mantel clearances in the owner's manual for the HD81 unit, which we have available to view at the following link: Manual. Please see the section titled "Minimum Mantel Clearances," which is on page 29 of the .PDF document found at the link above.

By Kim from Kalamazoo, Michigan on September 16, 2013
Do you sell any electric fireplaces with screens over the front in addition to the glass?
By Collin C. - NFI Master Hearth Professional on September 17, 2013

Answer:
We do have several models that will have built in pull screens for a more realistic look, but these electric fireplaces are limited to installation in prefabricated wooden mantels, as opposed to the wall hanging Napoleon units.

By Bobby on November 9, 2012
I have an older model Napoleon Gas Fireplace insert and need to know how it is vented (It's a B-vent Fireplace.) The insert has a hole on the top of it with an aluminum flexi pipe that goes up the chimney.
on November 9, 2012

Answer:
It appears you would need a kit like this: Venting kit This is also available in 25-, 30- and 35-foot lengths. This product has a 3" inner diameter.

By Mike from Calgary, Alberta on January 4, 2014
Hey guys, I have a Multiview BGD40N and I want to fit a blower. What type would you recommend?
By Tyler M. - NFI Certified Specialist on January 6, 2014

Answer:
Napoleon has two blowers available for your BGD40N. The B440-KT blower has a rating of 80 CFM (which means Cubic Feet per Minute of circulation) and a one-year manufacturer's warranty. The GZ550-1KT blower has a rating of 100 CFM and a two-year manufacturer's warranty.

By Jennifer from Staten Island, NY on October 19, 2014
I need a remote model number SKY-1001. Where can I find this?
By Will M. on October 20, 2014

Answer:
This remote can be found here.

By Gwen from New Orleans, LA on October 27, 2012
How do I light my ventless gas fireplace?
By Collin C. - NFI Master Hearth Professional on October 29, 2012

Answer:
The procedure will vary based on the type of ignition system your fireplace has. If you have your owner's manual for the fireplace, this information will be on the front cover. If not, there will be a build plate that is located in the bottom of the unit, near the gas valve and other controls.

By Rex from Odessa, MO on October 14, 2014
I'm looking for a surround for a Napoleon GDI-30 that can't be larger than 43" by 29". What would you suggest?
By Kevin E. on October 14, 2014

Answer:
The closest surround that we have that will fit your criteria is the Napoleon 6-Inch Deluxe Gas Fireplace Insert Flashing Kit. This option works for openings smaller than 27" high x 42" wide. This is as close as we can get to 43"x 29" without going over.

Napoleon Fireplaces - There isn't a fireplace manufacturer out there with a better combination of a sterling reputation, great value, and unmatched quality than Napoleon. Napoleon is one of the most trusted names in the fireplace industry because their extensive variety of fireplace products are all constructed with the same focus on craftsmanship and functionality. At Efireplacestore.com we have a similar focus on product knowledge, customer service, and offering the best fireplace products from the best fireplace manufacturers for less than the competition, so Napoleon fireplaces were a perfect fit. Check out our selection and prices to find out for yourself why Napoleon fireplaces at Efireplacestore.com are about the best thing going.
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