By Ken from Aiken, SC on October 11, 2013
Do you carry the linear burners like the VFIL24 Loft Series burner by Empire?
By Tyler M. - NFI Certified Specialist on October 11, 2013
Answer:Yes, we carry the vent-free Loft burners made by Empire Comfort, including the VFIL24 burner with the intermittent pilot feature and remote control.
By Matthew from TN on January 15, 2013
Can river rock be used in a vent free fireplace or does it have to be in a direct vent fireplace?
By Tyler M. - Fireplace Specialist on January 15, 2013
By David on November 9, 2012
My builder installed a fireplace that has a pilot that is on all the time. I cannot get natural gas so I burn propane. It seems to burn a lot of gas. Can I change out the burner mechanics and upgrade it to an automatic pilot that will only burn gas when I turn on the fireplace? I also read on your site that most gas fireplaces have the always-on pilot. Why is this?
on November 9, 2012
Answer:Depending on the manufacturer and model of the fireplace, it may indeed be possible to swap out the millivolt valve for an electronic version. In regards to the standing pilot, the reason this is used so often is twofold. Standing pilot systems are reliable. Electronic valves require the use of several flame sensors and a circuit board. Because of this, they do not have the life expectancy of a millivolt valve. The other reason is that standing pilot valves use the pilot to generate their own electricity. As such, the unit does not require outside voltage to operate and will still function in a power outage. Only a few electronic valves have battery backups and these will only offer limited lighting capability.
By Tanny from Portland, OR on January 25, 2017
I have a Hearth and Home Model BE-36-C, serial: 002238419. I want to replace the ugly logs with some cool stones to give it a more modern look.
Do you have anything that would work?
By Brennan W. on January 25, 2017
Answer:Unfortunately, we do not carry contemporary burner systems that would be compatible with a Hearth and Home unit.