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    By Julie from Rock Springs, WY on July 13, 2017
    I need a replacement part for my fireplace. Do you offer these?
    By eFireplaceStore on July 13, 2017

    Answer:
    We pride ourselves in being able to source a vast number of replacement parts to keep your fireplace in top operating condition. Because the availability of parts fluctuates frequently, we do not keep a complete list of all parts for all manufacturers on our website. You are encouraged to give our knowledgeable techs a call at 1-800-203-1642. We have many NFI certified technicians on staff that will be able to research your model and locate available replacement parts. Before calling in, we recommend having both the brand name and model number of the appliance available. For wood burning fireplaces, there is usually a metal build tag just inside the fireplace opening or around the opening perimeter with this information. Gas fireplaces will usually have a build plate in the void area beneath the fireplace floor, near the gas control valve. You also have the option to complete our replacement parts form. A specialist will reply with an update in 24 hours.


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