By John Hudak from Manasquan, NJ on November 9, 2012
Do you install the gas logs?
By Collin C. - NFI Master Hearth Professional on November 9, 2012
Answer:We are in sales only of our products. The gas log assembly would need to be installed by a local plumber or HVAC technician.
By Tim from Swansboro, NC on November 18, 2016
What is the difference between deluxe and standard variable flame remote?
By Maniscalco from NY on December 5, 2013
My fireplace is two sided. Are any log sets for two sides?
By Collin C. - NFI Master Hearth Professional on December 5, 2013
Answer:We do indeed offer several see through log sets for your type of fireplace. If you would like to provide the width and the depth of your fireplace opening, I will be happy to provide a few model numbers of log sets that will work for you.
By Martha from El Paso, Texas on November 23, 2013
Can I install it myself?
By Tyler M. - NFI Certified Specialist on November 25, 2013
Answer:We recommend having a reputable plumber install any of our gas log sets to ensure proper gas pressure and no leaks after the gas line is connected to the burner.
By John from NY, NY on January 28, 2013
I would like to replace my log set. I seem to have carbon build up.How do I prevent this problem ?
By Tyler M. - Fireplace Specialist on January 29, 2013
Answer:Issues with incomplete combustion are usually the result of irregular log placement on the burner assembly, resulting in flame impingement (contact) with the logs. If the logs are installed according to the manufacturer's instructions, this can be avoided. The only replacement logs we sell are the R.H. Peterson Real Fyre brand, only for use on the Real Fyre burners.
By Carl from GA on April 6, 2016
I have a vented gas fireplace. I always keep the flu open when in use which means heat loss. Is it really necessary to keep open during fires?
By eFireplaceStore on April 7, 2016
Answer:I'm afraid that having to keep the damper open during the burn of a vented fireplace is indeed a drawback. Vented fireplaces do not burn as cleaning as their vent free counterparts. This necessitates the need for the damper to be open to allow harmful byproducts to escape to atmosphere.
By Laurence from Camden, ME on November 5, 2014
Does a vented gas log fireplace give off more or less heat than a wood burning fireplace?
By eFireplaceStore on November 5, 2014
Answer:Generally, vented gas log sets give off less heat than a wood fire. This is primarily due to the fact that the log set cannot match the BTU potential of a wood fire. For heating capability, a sealed direct vent gas insert is the best appliance to utilize.
By Hannah from Nashua, NH on August 10, 2014
Do you think there is a 36 or 40 inch vent free in the near future?
By eFireplaceStore on August 11, 2014
Answer:Likely not. The issue is that vent free appliances are limited to a 40k BTU input. This is to prevent issues with oxygen depletion or excess moisture building up in the room. Because this BTU limitation also limits the size of the flame, manufacturers typically limit their log sets to 30 inches. Larger sets would not offer a large enough flame to look proportional to the log set.
By Dennis from Akron, Ohio on October 20, 2012
Our direct vent fireplace produces very little heat. Our house is only seven years old. I added the blower option and it helped a little but still not much increase in warmth. Any suggestions? Our great room has vaulted ceilings and measures 15 x 20. We're using a Heatilator model # ND4236.
By Collin C. - NFI Master Hearth Professional on October 22, 2012
Answer:While we are not a dealer of Heatilator products, specifications I have found for this unit indicate that it is a 25,000 BTU unit with 73 percent efficiency. This would equate to 18,250 BTUs of heat being felt in the room, which is a lower midrange output for direct vent appliances.
Some direct vent units offer the use of a restrictor disk, which is designed to keep the firebox warmer and boost output. However, I was not able to find mention of one in the manual for this unit.
Unfortunately, this is the only option that is commonly offered, other than the blower, to help thermal efficiency. My only other suggestion would be to verify that the flame control knob is adjusted to the "High" position and that there is proper gas pressure being supplied to the unit. Misadjustment of the flame control or insufficient gas pressure can cause a lower flame and less heat output.
By Bill from San Francisco, CA on March 18, 2013
I have a 960 sq foot condo with a vented gas log that doesn't heat. We are at 7800 elevation so I don't think a ventless insert would be recommended. What do you recommend as we are in snow country? I have a zero clearance wood burning fireplace insert in another home that does have a gas starter. We are at sea level and I wanted to see what options we might have to convert to gas?
By Tyler M. - NFI Certified Specialist on March 19, 2013
For the condo at high elevation, we recommend a direct vent gas fireplace insert. You can see our full selection here:
Direct Vent Fireplace Inserts
These inserts can be installed inside a brick/masonry fireplace or a manufactured fireplace. Please double-check dimensions to ensure any particular model will fit and work for you. Please also note that these require venting (co-linear aluminum liners), so you will need at least a 7" diameter existing chimney in which to house the appropriate vent kit.
As for the house a sea level, you will also need a direct vent gas insert in that application, as vent-free gas appliances are illegal in California. Direct vent inserts are very efficient (some models more so than others), and will provide a good secondary heating source for these homes.
By Joe from Northport, NY on April 8, 2015
My fireplace has a middle width of 28" and a depth of 17". Can I use an 18" Real Fyre log set with the G46 burner system?
By Tyler M. on April 8, 2015
Answer:Yes, your firebox has sufficient depth and middle width for a 18" G46 burner system. In fact, your unit is large enough to fit a 24" G46 burner if the 28" measurement is accurate, as 28" is the required middle width for a 24" G46 system.
By Kimberly from Florida on January 14, 2014
I have a double sided wood burning fireplace that is 36" wide, 28" tall and 32" deep. Which propane, vented log sets would you recommend?
By Collin C. - NFI Master Hearth Professional on January 15, 2014
By Whitney from Severna Park, MD on September 30, 2013
We are debating getting vented gas logs versus vent free gas logs. Can you give me some pros and cons of each?
By Tyler M. - NFI Certified Specialist on September 30, 2013
By Dick from VA on February 1, 2014
I know it would be difficult, but we have a free standing wood stove in our great room/ kitchen. I want to convert it to gas logs. We have a pipe vented to an outside chimney. What do you suggest?
By Collin C. - NFI Master Hearth Professional on February 3, 2014
Answer:This can indeed be done, but it will compromise the integrity of the stove in most cases. A gas line must be routed into the stove, which may require drilling a hole in the outside of the stove body. Any log set that is used must only require a mechanical gas valve, as any electronic valve is likely to overheat. If you would like to provide the width, height, and depth of the firebox, I will be happy to suggest potential options.
By Lorena from LA on October 30, 2012
What is the difference between vented and ventless logs?
By Tyler M. - Fireplace Specialist on October 30, 2012
There are a several primary differences between vented and ventless log sets. Vented logs will need to utilize an existing chimney in good working order. Ventless logs are not designed to utilize the chimney; you simply close the damper in the fireplace where you have installed the log set. It is important to note that while ventless log sets allow the damper to be closed, the chimney must still be in place, just as with vented log sets. Vented logs produce more overall heat, but a great amount of this heat will be drawn up the chimney due to the negative pressure created by the rising heat. As such, vented log sets are primarily designed for ambiance and realism. Since ventless logs do not utilize a chimney, almost all of the heat stays in the room. Ventless logs also open the door to installation into a prefabricated firebox, which does not have to utilize a chimney vent, due to the purpose built and heavily insulated design. For more information on differences and pros and cons, please see our Gas Log Guide
By Paul from Carmel, IN. on January 12, 2013
How do I get more heat into the room from my gas fireplace? It looks nice but most of the heat goes up the chimney.
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Your options will depend on the type of setup that you have installed. Is this a masonry or manufactured fireplace that had vented gas logs installed into it or did the unit come as a package with the logs and burner as part of the assembly? If it is a manufactured box, do you have the manufacturer name and model number of the unit? Please advise at your convenience.
By Kelly from Pennsauken, NJ on December 7, 2013
Can you tell me where the ignitor switch would be for this model?
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:Per the manufacturer, this valve does not use an ignitor. The pilot must be lit manually with a match or lighter. This can be done by turning the control knob to the "pilot" position, then pressing in on the knob while holding a match or lighter flame just above the pilot tube. Once the flame is lit, continue holding the pilot knob in for an additional 30 seconds.
By Mike Altz from Oklahoma City, Oklahoma on December 1, 2016
I have a natural fireplace with a gas log set, (it looks like just a pipe with slits in it). Is there a gas log set, that has a fan, and can blow the heat into the room? I would like to replace the system I currently have with something more natural looking that can radiate more heat into a 20'x30' room.
By Brennan W. on December 1, 2016
Answer:Unfortunately, we do not carry a log set with a blower.
By Bruce from San Francisco on December 7, 2013
I have an outdoor firepit. I need some replacement logs only (no burner, etc). I'm looking for 18" in length with oak bark on one side, and split on the other side. I need them to augment or replace some existing logs. Do you have anything you would recommend?
By Tyler M. - NFI Certified Specialist on December 9, 2013
By Keith from Florence, AZ on December 7, 2015
I'm looking for LP gas logs to replace an old set I have now. What is a vented or ventless gas log set? What does glass color mean? How do I determine what BTU I want?
By Will M. on December 8, 2015
Vented gas logs will provide greater aesthetics as they exhaust any potentially harmful gases to the outdoors via your existing masonry or prefabricated chimney flue, while ventless logs provide greater heat with limited aesthetics as they provide 99% complete combustion via a very controlled burn that negates the need for any venting as they burn away all negative byproducts of combustion. The glass color is an option offered with fire glass sets that use glass pebbles as opposed to traditional logs. For choosing your Btu input, you will be limited to the options that will work with your existing fireplace dimensions. For this, you may use our gas log calculator
to view the options that can be safely installed. Generally speaking, higher Btu log sets will offer larger, more realistic flames. Please let me know if you have any questions.
By Bramwell from Palm Harbor, FL on January 8, 2014
We have just moved into a home in Florida which has a wood burning fireplace with glass doors. The front width is 42 inches, the rear width is 26 inches, the height is 22 inches, and the depth is 20.75 inches. We are looking for advice and cost on the type of log insert and valve with remote (preferably with one that the pilot light does not have to stay on all the time). Since we are also looking for effect rather than heat we need something that will be the most attractive as well as efficient. Should we paint the fire bricks behind the logs black for a better visual appearance when the fire is on?
By Collin C. - NFI Master Hearth Professional on January 8, 2014
For your application, a vented gas log set would be the best product to use, as it gives an impressive flame pattern with minimal heat added to the room. A unit that uses an electronic pilot kit would eliminate the need for a standing pilot. A properly sized set is the Real Fyre 30" Charred Oak Vented Natural Gas Logs Set with Electronic Pilot Kit
. It is certainly possible to paint the concrete liner panels in the back of the unit, prior to installing the log set. If you have a particular look or style of logs in mind, I can certainly locate something that better suits your taste.
By Pete from FL on December 19, 2014
I have Model 36BDVRRP Majestic propane vented piloted fireplace. I would like a similar model but with an electronic pilot as well as an upgraded gas log set. What would you recommend?
By eFireplaceStore on December 19, 2014
By Charles from New Bern, NC on December 11, 2016
I have a Heat-N-Glo propane gas log fireplace - vented. I had my house converted to natural gas earlier this year. Model: 6000TV Serial: 6TVL14499
Can my logs be converted to natural gas?
By Will M. on December 12, 2016
Answer:As we are not a Heat-N-Glo dealer, we will not be able to offer any parts or technical advice for their hearth systems. Heat-N-Glo does not offer any of their hearth systems or parts online so we will not be able to assist you further. I recommend contacting a local Heat-N-Glo dealer for further support.
By Don from Lancaster, NY on November 19, 2012
I have a gas burning insert now and wish to replace it but I'm not sure about the venting. We don't have a chimney but we do have a vent that goes to the outside from the fireplace. Is this considered vented even though it does not have a chimney? If so, what would you recommend?
By Tyler M. - Fireplace Specialist on November 20, 2012
Answer:Yes, this would be considered "vented," and it sounds like you have a direct vent fireplace. If this is the case, you cannot simply replace the log set inside; you would need to replace the entire system (firebox, burner, logs.)
Depending on the manufacturer and model information, you may be able to utilize your existing pipe with a new model. If you cannot use the pipe, we do offer vent kits for all of our direct vent models.
By Johnny from Dumfries, VA on February 17, 2015
Can electric gas logs be operated without electricity?
By eFireplaceStore on February 18, 2015
Answer:Almost every electronic ignition gas log set will utilize a battery pack to supply power, meaning that outside power is not needed for them to operate.
By Eben from Rural Hall, NC on September 16, 2013
Do you sell natural gas log sets that are vented and also radiate heat into the room?
By Collin C. - NFI Master Hearth Professional on September 17, 2013
Answer:While we do offer many vented gas log sets, they are primarily for appearance purposes, as opposed to supplemental heat. Some radiant heat will be supplied to the immediate area, but they will not be able to supplement the primary heat source for the home. For supplemental heat, a vented wall furnace or ventless log set would be a better choice.
By Frank from Hawley, PA on December 7, 2013
What vented set would be best with propane?
By Tyler M. - NFI Certified Specialist on December 9, 2013
Answer:Any of our Real Fyre vented propane log sets would be a great addition to your fireplace. Please use the search option on the left-hand side of this Vented Gas Log section on our website to see the available log set styles, along with the pilot kit options.
By judith from Belmont, MA on December 15, 2012
When you say "match light," are you lighting a pilot which then stays on? Should the pilot go out, will the gas valve close?
By Collin C. - NFI Master Hearth Professional on December 17, 2012
Answer:Match light gas log sets will not have a pilot assembly. Rather, you would need to use a lighter or long match to manually light the log burner after opening the gas valve. In order to extinguish the flames, you would simply close the gas valve completely.
By Audra from Alexandria, VA on July 30, 2014
I currently have a wood and pellet burning insert installed in my fireplace, and I want to switch to gas logs (vented, I think). I don't know the exact measurements of the fireplace (since the insert is still installed). But, the rough measurements of the opening are 48"W x 28"L x 18"D. The fireplace is probably deeper than this. At any rate, can you please recommend a size of gas log and exactly what I need to have it set up?
By eFireplaceStore on July 30, 2014
Answer:I will be happy to assist. The sizing for the gas logs will range between 30 to 42 inches, depending on how much taper your fireplace opening has towards the back wall. The log size also changes based on the burner type that is used. We offer manual and remote systems, but the remote systems require more space to fit. Do you have an idea of what type of burner control you would like to have? Also, will you be using natural gas or propane? Please advise at your convenience.
By Ben from Amarillo, TX on October 16, 2016
I have a gas-assist fireplace and I want to convert it to vented gas logs. How complicated is this job? My job involves aircraft, so I feel like I could handle the installation.
By eFireplaceStore on October 17, 2016
Answer:The conversion would be relatively simple for a person of your mechanical aptitude.
By barbara depray from Storrs, CT on October 23, 2012
Where do you find a professional to provide installation?
By Tyler M. - Fireplace Specialist on October 23, 2012
Answer:For gas logs, a local plumber should be able to do the installation. We recommend calling around and quoting the job to a few different plumbers.
By Sandra from NM on August 5, 2013
Do you sell any vented gas logs that are smaller than 18" or can I cut off a couple inches from side logs to fit into 16" front opening / 12" rear width and 15" deep?
By Dawn H. on August 5, 2013
Answer:We do not have a log set small enough to fit your fireplace. The logs cannot be cut but the sizing issue has to do with the burner and safety of use.
By Anette from New York on March 7, 2014
I need 12" whisper flex and connectors for the Golden Blount gas logs set CSA.
By Tyler M. - NFI Certified Specialist on March 7, 2014
Answer:We only sell the 18" and 24" whisper-flex gas lines, and, moreover, we are not a Golden Blount dealer. We recommend contacting Golden Blount for the flex line needed for your burner.
By Rodney from Abilene, TX on December 30, 2016
The front of my fire insert is 27". Would the 24" gas logs work and do I also need to order a radiant burner senate?
By Will M. on December 30, 2016
To determine the proper size, you will need to measure the front width, back width and depth of your fireplace opening. You may use our gas log calculator
to determine which logs sets will be safe to install, based on your measurements and additional preferences.
By Bob from Wenonah, NJ on October 9, 2016
I have a two sided fireplace. Do you sell match lit vented natural gas log sets for this?
By eFireplaceStore on October 10, 2016
Answer:Indeed we do.
By Ray from Chino Valley, AZ on February 2, 2017
We have a Superior #SSBV 35/40 gas fireplace. It measures: 29 inches in front, 21 inches in back, and 12 inches deep. And, we would like to change our log set. What is available?
By Will M. on February 3, 2017
Answer:Unfortunately, gas log sets used with B-vent fireplaces may not be replaced with a different log set for various safety reasons. You may only replace the existing log set with the same log set identified in the product literature.
By Jim from McHenry, IL on October 17, 2016
I have two fireplaces that would require a 30" log set each. I have a gas starter in both fireplaces and feel that I am very handy. How difficult is it to install vented log sets myself?
By eFireplaceStore on October 18, 2016
Answer:Vented and vent free log sets are relatively easy to install for anyone with mechanical inclination. The sets will come with most of the fittings needed and a detailed manual that will provide guidance during the installation.
By Henry from Baltimore, MD on September 22, 2014
For an existing wood burning masonry firebox at a Master Bedroom (2,500 cubic feet), can a gas log set be installed?
By eFireplaceStore on September 23, 2014
Answer:As long as there is not a local code that prohibits installation of a gas log set in a bedroom, there is no reason why you cannot install one. A set of vented logs or a set of vent free logs that has an output of 10k BTUs or less could be installed.
By Scott from Detroit, MI on December 30, 2016
I have a Heatilator wood burning fireplace (lowest / smallest builder grade) with (fire box) Dimensions: Rear width: 20"; Front width: 29.5"; Depth: 14". I would like a vented, natural gas, remote control capable, 18" log set (hoping to stay in a lower-moderate price range).
By Will M. on December 30, 2016
By Donald from Massapequa, NY on March 23, 2013
The dimensions on my woodburning fireplace is 41" wide (front), 28" wide (rear), 22" (depth) and 31" (high) with natural gas. Which is the best size - 24 or 30? Which logs will be the most realistic?
By Collin C. - NFI Master Hearth Professional on March 25, 2013
Answer:We offer the Real Fyre line of logs, manufactured by R.H. Peterson. These sets are among the most realistic in the industry, featuring highly detailed ceramic refractory logs and an advanced burner system with your choice of control valve. The recommended size of the log set will depend on the gas valve.
By Marlene from Lawrenceville, NJ on December 29, 2012
We are interested in converting our prefab wood fireplace into a gas log system. Our firebox is 30" at the front and 20" at the back. The depth is 15".
When I put the dimensions into your converter, it brought up two 12" see-through systems. We do not need a see through, and would like 18" logs if they would fit properly. What would you recommend?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:I apologize for the confusion on the gas log calculator. If you are using natural gas, you could use either an 18-inch or 20-inch match light set. You could also fit an 18-inch set with a manual safety pilot kit, which is a standing pilot valve that has a rotary control to turn the unit on and off.
If you are using propane, you could only select from the safety pilot kit, as Peterson does not offer propane kits in a match light configuration for safety reasons.
By Donald from Bolingbrook, IL on November 20, 2015
How do I find the maximum BTU output of a vented gas log set?
By Tyler M. on November 20, 2015
Answer:Each log set should list the BTU rating on every individual item page. Please check the list of "Features" on each item page.
By Pat from Preston, CT on March 8, 2013
I would like to replace the logs in my Regency U39 fireplace. Which set should I use? Can I use the lava or ember kit?
By Collin C. - NFI Master Hearth Professional on March 8, 2013
Answer:Upon researching this unit, it appears that it is a free standing direct vent stove. Because of potential sooting and overheating issues, these units must use the original type of ceramic logs that they come with. The cast refractory logs that we carry cannot be used in a sealed appliance.
My recommendation is to check with a local Regency dealer for availability of the original logs or another ceramic set that is listed for use with this appliance. I apologize that we do not carry the needed items.
By Robert from El Paso, TX on October 24, 2012
Are any of the gas logs thermostat controlled?
By Tyler M. - Fireplace Specialist on October 24, 2012
Answer:Yes, all of our Peterson RealFyre vented gas log sets have the option to add an on/off remote pilot kit or a variable flame remote pilot kit. Either of these pilot kits allow for the use of a thermostatic hand-held remote control, where you can set a temperature and the log set will operate accordingly.
By Maureen from Islip, New York on January 24, 2013
We have 2 see through fireplaces 42", 2 regular fireplaces 36" and 1 regular fireplace 42" what are the correct size inserts for these fireplaces?
By Tyler M. - Fireplace Specialist on January 24, 2013
Answer:Are the widths on each of your fireplaces the same in the front as in the back? This is almost always the case for a see-through fireplace, and you can install a 30" see-thru gas log set if your see-through unit has 42" of width all the way to each opening. However, please reply to confirm the depth of each of your fireplaces, as well as the rear widths of your standard, one-sided units. Moreover, please let us know if you would prefer to operate the gas log sets with a remote control or wall switch, and if you are interested in a variable flame option. Finally, please advise if you will be using natural gas or propane, and if you prefer vented or ventless log sets. With this information, we can make recommendations for each of your fireplaces.
By Erik from Westminster, CA on January 19, 2015
I have a Superior RD-3300A fireplace that I would like to install vented gas logs into. It's 22" wide at the opening 17"deep and has a 17" rear width. I live in California and I know we have certain fireplace laws that dictate what I can use.
By eFireplaceStore on January 20, 2015
By Paul from San Antonio, TX on December 7, 2016
I have rented a house with a gas fireplace with no logs. It has a vent (looks like it used to be wood-burning). I want to get some ceramic logs so I can have a fire in the fireplace. Can I select any Vented gas log set or does it need to be a certain type (not see through or not a certain vendor)?
By Brennan W. on December 7, 2016
Answer:We will be happy to make a few suggestions. Before we do, please provide the front width, rear width, depth, and height of your unit, as well as whether you will be utilizing natural gas or propane and whether or not you would like a remote. We look forward to your response.
By Rich from Westchester, NY on December 15, 2013
I have a Majestic RC36 wood burning fireplace that I'd like to convert to propane. The dimensions are 33" front width, 21.5" rear width, and 16.5" depth. Can you recommend a vented insert?
By Collin C. - NFI Master Hearth Professional on December 16, 2013
By Carolyn from Jacksonville, Florida on December 26, 2013
Which is the most beautiful vented gas log set that may also have sound effects?
By Tyler M. - NFI Certified Specialist on December 26, 2013
By Gary from Rockford, IL on February 15, 2016
I have a ND4236IL Heatilator fireplace. I get cold air blowing out the lower grill when not in use. Do you have any idea why?
By Will M. on February 16, 2016
Answer:It is likely due to the fireplace being installed on a perimeter wall or exterior chase that lacks sufficient insulation. Your home will always be exchanging air with the outdoors and will pull this make up air from the easiest point of access.
By Nancy from Austin, Texas on December 9, 2013
We have a wood burning fireplace with a propane gas strip in the floor of the fireplace. What kind of vented set do we need? Can fake logs just be placed on the existing gas jets?
By Collin C. - NFI Master Hearth Professional on December 10, 2013
Answer:It is certainly possible to use a log set in conjunction with the propane log lighter, but a gas burner would offer a better appearance. If you would like to provide the width, depth, and height of your fireplace, I will be happy to suggest the proper log set.
By George from Sheboygan, Wisconsin on October 25, 2013
Is there a vented Gas Log set that would fit in my existing 22 inch wide (front and back) wood fireplace?
By Collin C. - NFI Master Hearth Professional on October 25, 2013
By Susan from Chapel Hill, NC on November 3, 2012
We have a Tempco TFS36-3 fireplace that we been burning wood in for the past few years. We are ready to convert to gas. We mainly use the fireplace for the look and not for heat. Should we be using ventless with this unit?
By Collin C. - NFI Master Hearth Professional on November 5, 2012
Answer:After locating an owner's manual for this particular unit, it does not advise that vent free logs are acceptable for use in this unit. However, it is certainly feasible to install a set of vented gas logs, as the unit is equipped to deal with this sort of heater. This would be in line with your needs, as vented gas logs offer a large flame and look great, but do not add much supplemental heat.
Depending on the pilot type you select (manual control, remote, match light, etc.) you would be able to use either an 18" or 24" set.
By Brad from Reading, PA on December 26, 2013
I am putting this gas log set in an existing wood burning fireplace. When I buy your gas log set, could I pull out the ceramic logs and burn real wood if I wanted to burn the real thing every now and then and how hard is that to remove the ceramic logs?
By Tyler M. - NFI Certified Specialist on December 26, 2013
Answer:Once your woodburning fireplace has one of our gas log sets installed, you can no longer burn wood unless you completely remove the log set and burner. Our gas log sets are in no way to be used in conjunction with burning real wood.
By Mark from Portland, OR on November 7, 2015
The 4 SKU's listed in the attachment appear to be the same item. Can you please tell me what the difference is between them and what feature makes them have a price difference?
By eFireplaceStore on November 9, 2015
Answer:I will be happy to explain the differences. You will notice that two of the sets have ANSI in the titles. This indicates that the burner will ship with the valve assembled and meets the ANSI/CSA certification that some code authorities call for. The slightly less costly sets will have the valve shipped with the burner, but not assembled. The other difference is between the valves used in each set. Each regular and ANSI set will utilize either the APK-15 or APK-17 valve, designated by the number at the end of the SKU. The APK-15 is a higher quality valve and allows for flame height control both on the valve and the remote. Unfortunately, it is also larger than the APK-17 and more challenging to camouflage. The APK-17 is a lower profile valve, but has a higher failure rate.
By Nelson from Towson, MD on May 3, 2015
How many BTU's should a vented gas log set put out for 300 square feet of room in a basement?
By eFireplaceStore on May 4, 2015
Answer:For the size of your space, a 10,000 to 12,000 BTU unit would be ideal.
By Robert from Severna Park, MD on January 15, 2017
Why does thepilot light keep going off?
By Brennan W. on January 16, 2017
Answer:We will be happy to make a few suggestions. If you could, please provide the manufacturer and model number of your current fireplace. We look forward to your response.
By Mark from Northridge, CA on May 1, 2014
I have an outdoor fireplace that smokes quite a bit with regular logs.
I was told that the fireplace was not built properly, that the opening going up to chimney is too small, and that the chimney is not high enough for more draw.
With these facts, could I still go with the vented logs (because I want more realistic flame)?
By Collin C. - NFI Master Hearth Professional on May 1, 2014
Answer:Vented logs could indeed be installed into the fireplace, as the outdoor installation will eliminate any danger of CO leaking into the immediate area.
By Karen on November 9, 2012
I have an Empire Comfort Systems vented fireplace with a remote. The model number is VFSV-18C-1. I need to replace the log set. Can you advise me which log set that I should order?
on November 9, 2012
Answer:Upon researching the information you provided, this model number is for the log set only which is no longer manufactured. In order to replace the existing set, you would need to purchase a complete new log set and burner system. The firebox itself will have a different model number from the logs, and can be used with any vent-free log assembly, provided that the replacement burner dimensions match your firebox.
For safety reasons, manufacturers do not offer replacement vent-free burners and log sets separately. We would be happy to guide you in choosing a new log set and burner assembly if you can provide us with your firebox dimensions. Please let us know if you have any additional questions.
By Chris from Alpharetta, GA on January 12, 2014
How hard is it to put one of these in yourself?
By Tyler M. - NFI Certified Specialist on January 13, 2014
Answer:While certainly feasible for a handy homeowner to install, our gas log sets require meticulous attention to detail. As such, we would recommend having an experienced plumber ensure the safety of the gas line connection during installation.
By Mike on November 9, 2012
I had my gas log set inspected and was told to have it replaced. The pilot unit was also corroded and should be replaced as well. What is the best way to approach this? This is somewhat confusing.
on November 9, 2012
We would be happy to help you find a replacement gas log set. You can see our full selection here:
To further assist you, please reply with the dimensions of your fireplace, including front width, rear width and depth. Also, please let us know what kind of fuel you use (natural gas or propane) and what type of pilot kit you would like - manual safety, automatic on/off, variable flame, or electronic. With this information, we may be able to suggest a few log sets for you. We look forward to your response.
By David Brunette from Fort Worth, Texas on November 24, 2012
I want to convert a wood burning fireplace with a gas starter to gas logs. Because it is a wood burning fireplace, it has a flue. Do I have the choice of vented or unvented logs?
By Collin C. - NFI Master Hearth Professional on November 26, 2012
Answer:If your fireplace's flue is in good working order, it is indeed possible to use either a vented or vent free log set. Vented logs will offer a more realistic appearance, but are largely for aesthetics. Vent free logs are very efficient and will add much supplemental heat, but have a low flame and can irritate individuals that have a keen sense of smell.
By Bill on November 9, 2012
I have a round, outdoor wood burning firepit and have installed a propane gas igniter to start its fire. I would like to use ceramic logs instead of wood, as the pit is on our covered deck and we often end up with smoke in our faces when the wind changes. My firepit is 24 inches in diameter and 10 inches deep. The propane ignitor is 10 inches long and 2 inches wide and 2 inches deep. It is a bar with holes in it. Can you advise me how to replace the wood logs with ceramic logs?
on November 9, 2012
We offer a couple of styles of refractory logs that can be used to retrofit your existing wood burning firepit. Please follow the below links to check out our current options.
Replacement 24" Burner Assembly: PTS-OCBE-44P
Log Assembly for representation purposes
The logs shown by following the second link can be had free of the firepit assembly shown. For these, we'd have to enter a special order for you. It is also possible to use a stainless steel grate, such as the following item:
stainless steel grate
The grate could be used in conjunction with a Peterson log set of your choosing. Because the logs are not designed to be used with a standard grate, you may have to get a bit creative with their placement, but it can be done. Any of our Peterson log sets by themselves will work. Please view the following link for styles available:
Gas Logs w/o burners
A standard 18" or 24" could work perfectly for your requirements.
By Jennifer from Atlanta, GA on December 16, 2013
I have a Heatilator EL 42 and would like to install gas logs. I have been getting conflicting information about vented vs vent free burners and logs. Heatilator does not recommend vent free logs but I have been told they can be installed anyway. The explanation was linked to the fact that Heatilator does not undergo the added testing and overall does not support vent free. Is there a risk to installing vent free logs and cracking the damper a few inches? Vent free has a lower BTU than vented and real wood, so I am unclear on the risks. Can you give me any advice on this?
By Collin C. - NFI Master Hearth Professional on December 17, 2013
Answer:If a unit has not been specifically tested and listed for use with a vent free burner and log set, I do not recommend installing one. It is assumed that operating the vent free logs with the damper cracked open slightly would prevent an issue, but it is difficult to say. The unit was tested with the damper fully open. Using logs in the unit with the damper mostly closed could compromise the clearances the unit has by design, which could affect the wood framing behind the fireplace.
By Bryan on November 9, 2012
My gas line feeds in from the left, but the burnerís pipe opening is on the right. What steps do I need to take?
on November 9, 2012
Answer:You may find a gas flex line to connect the gas line to your burner assembly. We have many different lengths of flexible gas line to connect the pipe to your burner.
By Mike on November 9, 2012
I am hiring a contractor to repair my chimney. He will take care of the deterioration of the outside; however, the interior is equally as dangerous. He has recommended that I consider installing a propane burning gas log unit. In doing my preliminary research on your website, I am concluding that I would need to replace the existing wood burning box with an insert. Also based on my situation, would I need a vented or vent-free unit?
on November 9, 2012
Answer:If the fireplace is being removed, you could easily go back with a complete zero clearance vent-free fireplace. This item would be the complete package. It would replace the entire fireplace and come equipped with the burner assembly and log set. Of course, being vent-free it would require no venting.
However, if the fireplace is remaining and only the chimney is being removed, you do indeed have the option of installing either a just a log set or installing an insert. In either case, if the chimney is being removed, a vent-free appliance would be the way to go. If the interior of the fireplace is indeed in bad shape, it may be better to go with the insert. A vent-free insert will completely renovate your appliance, while a log set will simply dress up your fireplace's interior.
By Joe on November 9, 2012
I have a regular fireplace in my house that I would like to convert to gas. I have a natural gas line directly underneath the fireplace in the basement next to the boiler. Is it possible to run a gas line up into the fireplace and connect it to a burner that looks like logs? I would also like a remote if possible. Can I use the existing chimney, or should I adapt it somehow?
on November 9, 2012
Answer:The application you describe is one that is perfectly suitable to our gas log sets. Any of our units by R. H. Peterson would suit you well. These units can be controlled manually (match lit), with a safety pilot kit, or with a remote controlled valve. Control option and size of log set are directly related to the size of your fireplace. If your chimney and damper are in good working order, no adaptation is required.
By Leila from San Diego, California on March 12, 2014
I need a gas log system for my California home. It is 50" wide and see thru. My fireplace man said I need a 30" gas log system. I have gas already, and I want a handheld remote control.
By Tyler M. - NFI Certified Specialist on March 13, 2014
We offer a variety of see-thru vented gas log sets
and ventless gas log sets
that you may be able to use, assuming your fireplace is either a masonry unit with a functional chimney or a manufactured unit that has been tested and listed for use with a gas appliance. Our complete gas log sets do indeed include everything needed for installation - burner, logs, grate, embers, etc.
By John from NY on October 21, 2013
I am looking to buy a new set of 36" gas logs with a variable remote control. Can you please tell me the difference between the APK15 and APK17 valve control systems? The APK17 looks more compact, so I am inclined to go with that one. Is there any reason to go with the APK15 instead?
By Collin C. - NFI Master Hearth Professional on October 22, 2013
Answer:The APK17 is indeed a slimmer valve and is easier to hide within the fireplace. It only allows flame height adjustment from the remote. The valve itself does not have the provision.
The APK15 is a larger valve, however it is also more robust and has proven to be the more reliable of the two models. The APK15 also allows you to manually adjust the flame height from the valve, as well as the remote.
By Jim from South Carolina on October 14, 2013
I am not sure if my fireplace is large enough for gas logs. It measures 15" across the back, 25" across the front, and 25" front to back. Can you help me?
By Tyler M. - NFI Certified Specialist on October 15, 2013
By John from NY on December 31, 2014
Is it possible to install a long wall mounted gas (vent) fire place below a normal window level? One 12-18 feet or 2 or 3 6-feet fire place units in length will do. Does this installation require extensive works to install a vent system?
By eFireplaceStore on December 31, 2014
Answer:Unfortunately, no. The linear models of fireplaces tend to have a chassis that is relatively tall, in order to provide enough oxygen and recirculating air to the flame along the burner. Overall chassis height is usually at least 40 inches and can be taller depending on the model. Most models also usually require a vertical vent, which can make an installation below a window even more challenging.
By Dianne from Cambridge, MA on August 30, 2014
Can we use 20" logs in a firebox that measures 20" at the back and 30" at the front?
By eFireplaceStore on September 2, 2014
Answer:As long as your fireplace has a minimum depth of 13 inches, you can indeed use a set of match light, 20 inch natural gas logs. Addition of a pilot kit would take up too much space, so I'm afraid a match light set would be the only option in this case.
By Mitch Vance from Newark, DE on November 3, 2016
I have a two sided see-through fireplace, and I need to get new logs. It is by Lennox, which is now out of business. Can you advise on the type of logs needed, for the natural gas Lennox Elite Series No. EBSTNM-2?