By Ginger from Palm Springs, California on December 11, 2013
My home was built in 1986, and has a gas log fireplace with a vent. The embers (sort of woolen fiber) underneath the grate look like they are degrading and I would like to replace them. What should I use?
By Collin C. - NFI Master Hearth Professional on December 11, 2013
The Real Fyre Ember Glow - EM-1
can be used as replacement embers for most models of vented fireplaces and gas log sets. The material can be pulled into small strands and positioned as you wish to give maximum effect.
By Danny from Surprise, AZ on December 30, 2013
Our Majestic gas fireplace seems to have lost the material that used to cover the burner plates. Majestic calls these "ember material" and "ceramic ember rocks." We still have plenty of the lava rock that goes outside the burners.
Do you carry a suitable replacement for the two materials?
By Collin C. - NFI Master Hearth Professional on December 31, 2013
Answer:We do carry universal ember wool that can be used in many applications, but for the best appearance, it is ideal to use the original type of material. If you would like to provide the model number of your unit, I can check availability of the original ember material.
By Jimmy from Long Beach, NY on November 30, 2013
I have an Emberglow vent free natural gas fireplace. I want to replace the lava rocks on the fireplace floor and the glowing embers. What do yo you recommend? Do you have anything in stock?
By Collin C. - NFI Master Hearth Professional on December 2, 2013
We do offer replacement lava granules that can be used with any vent free appliance. However, the embers are specific to vent free appliances and must be formulated to not release harmful emissions. The granules that can be used are the Real Fyre Lava-Fyre Granules - LF-10
. The embers for the set should be obtained directly from the manufacturer, as they will be able to supply the proper type and quantity of embers.
By Andy from Seven Hills, OH on January 22, 2013
I am looking for glowing embers to place on the burners of my vent free log set. I lost some of the ember material when vacuuming my log set. All the ember material I've seen is for vented log sets. What can you recommend for the vent free logs?
By Tyler M. - Fireplace Specialist on January 23, 2013
Answer:While we do not sell any universal glowing ember kits for vent-free log sets, if you reply with the manufacturer and model of your unit, we may be able to obtain a factory replacement for you.
By Sean from Pittsburgh, PA on March 13, 2013
I have a 33" Innsbrook Direct Vent fireplace (Millivolt/Pilot). If I would need replacement logs for this insert - which logs would I need?
By Tyler M. - NFI Certified Specialist on March 14, 2013
Answer:You would need to order the replacement logs listed in the replacement parts section of your owner's manual.