By Nancy from Clemmons, NC on December 2, 2014
How can I hide the gas line, gas valve handle, and burner controls on my ventless gas fireplace?
By Kevin E. on December 2, 2014
The most common method is the use of granules
or lava rock. Depending on the size and shape of the components to be hidden, it's possible that a sheet metal cover could be fabricated.
By Ginger from Palm Springs, California on December 11, 2013
My home was built in 1986, and has a gas log fireplace with a vent. The embers (sort of woolen fiber) underneath the grate look like they are degrading and I would like to replace them. What should I use?
By Collin C. - NFI Master Hearth Professional on December 11, 2013
The Real Fyre Ember Glow - EM-1
can be used as replacement embers for most models of vented fireplaces and gas log sets. The material can be pulled into small strands and positioned as you wish to give maximum effect.
By Danny from Surprise, AZ on December 30, 2013
Our Majestic gas fireplace seems to have lost the material that used to cover the burner plates. Majestic calls these "ember material" and "ceramic ember rocks." We still have plenty of the lava rock that goes outside the burners.
Do you carry a suitable replacement for the two materials?
By Collin C. - NFI Master Hearth Professional on December 31, 2013
Answer:We do carry universal ember wool that can be used in many applications, but for the best appearance, it is ideal to use the original type of material. If you would like to provide the model number of your unit, I can check availability of the original ember material.
By Jimmy from Long Beach, NY on November 30, 2013
I have an Emberglow vent free natural gas fireplace. I want to replace the lava rocks on the fireplace floor and the glowing embers. What do yo you recommend? Do you have anything in stock?
By Collin C. - NFI Master Hearth Professional on December 2, 2013
We do offer replacement lava granules that can be used with any vent free appliance. However, the embers are specific to vent free appliances and must be formulated to not release harmful emissions. The granules that can be used are the Real Fyre Lava-Fyre Granules - LF-10
. The embers for the set should be obtained directly from the manufacturer, as they will be able to supply the proper type and quantity of embers.
By Andy from Seven Hills, OH on January 22, 2013
I am looking for glowing embers to place on the burners of my vent free log set. I lost some of the ember material when vacuuming my log set. All the ember material I've seen is for vented log sets. What can you recommend for the vent free logs?
By Tyler M. - Fireplace Specialist on January 23, 2013
Answer:While we do not sell any universal glowing ember kits for vent-free log sets, if you reply with the manufacturer and model of your unit, we may be able to obtain a factory replacement for you.
By Rebecca from St. Catharines, ON, CAN on December 4, 2014
We currently have the Napoleon BDG48 and I would like to switch out some of the logs for river rock and driftwood pieces. Is this possible?
By eFireplaceStore on December 4, 2014
Answer:There should not be an issue with swapping some of the logs with driftwood and ceramic stones, as long as the accessories do not directly impinge the flame as it exits the burner. This model is no longer in production, but I will check to see if there was a rock adapter kit made for this unit.
By eFireplaceStore on December 9, 2014
Answer:I have confirmed that the manufacturer did not offer a rock adapter kit like they do for newer models. As previously mentioned, it should not be a problem to place ceramic stones around the burner ports, just as long as there is no direct impingement of the flame. I apologize that there is not a purpose built adapter for this model.
By Maria from Camano, WA on December 30, 2014
I have a Majestic DV580 model fireplace and the ember material needs to be replaced. Do you carry the type that I need? Also, is it possible to update from the ceramic logs that I have now?
By eFireplaceStore on January 2, 2015
I have spoken to the manufacturer and they have advised the original ember pack for the DV580 has been discontinued. However, our Rutland Log Bright Replacement Glowing Embers for Gas Logs - 12 oz. Tub
can work in place of the original ember material. I have also confirmed with the manufacturer that only ceramic logs where an option for your model. There was not an adapter kit made that would allow you to substitute alternate media.
By Barry from Rochester, NY on December 16, 2014
I have a 42" Majestic Echelon 34,000 BTU contemporary fireplace. Can I safely add additional ceramic rocks on top of the ones I already have?
By Brennan W. on December 16, 2014
Answer:There should not be any issue with adding additional ceramic rocks, so long as you do not allow stones to sit directly on the burner ports or in the flame, and keep the rear vent area open to allow air to circulate under the stones.
By Sean from Pittsburgh, PA on March 13, 2013
I have a 33" Innsbrook Direct Vent fireplace (Millivolt/Pilot). If I would need replacement logs for this insert - which logs would I need?
By Tyler M. - NFI Certified Specialist on March 14, 2013
Answer:You would need to order the replacement logs listed in the replacement parts section of your owner's manual.