By Nancy from Clemmons, NC on December 2, 2014
How can I hide the gas line, gas valve handle, and burner controls on my ventless gas fireplace?
By Kevin E. on December 2, 2014
The most common method is the use of granules
or lava rock. Depending on the size and shape of the components to be hidden, it's possible that a sheet metal cover could be fabricated.
By Jean from Louisville, KY on October 21, 2016
What's the difference between "embers" and "cinders"?
By Will M. on October 21, 2016
Answer:Glowing embers are placed in dime-sized pieces atop a vented gas log burner while cinders, lava rock, and volcanic rock, etc., are placed around a vented or ventless burner on the hearth floor for decoration. If you have a vented burner installed in a wood burning (masonry or prefabricated) fireplace, the ember material is somewhat universal. If you have a prefabricated gas fireplace or ventless gas log set, you must use the part number associated with the ember material described in the installation manual.
By Ginger from Palm Springs, California on December 11, 2013
My home was built in 1986, and has a gas log fireplace with a vent. The embers (sort of woolen fiber) underneath the grate look like they are degrading and I would like to replace them. What should I use?
By Collin C. - NFI Master Hearth Professional on December 11, 2013
The Real Fyre Ember Glow - EM-1
can be used as replacement embers for most models of vented fireplaces and gas log sets. The material can be pulled into small strands and positioned as you wish to give maximum effect.
By Joan from Surprise, AZ on January 17, 2017
Can you use the fireplace embers in an outdoor fireplace?
By Will M. on January 18, 2017
Answer:Outdoor gas logs and fireplaces with an ember burner will also include an ember screen to hold the ember material in place.
By Danny from Surprise, AZ on December 30, 2013
Our Majestic gas fireplace seems to have lost the material that used to cover the burner plates. Majestic calls these "ember material" and "ceramic ember rocks." We still have plenty of the lava rock that goes outside the burners.
Do you carry a suitable replacement for the two materials?
By Collin C. - NFI Master Hearth Professional on December 31, 2013
Answer:We do carry universal ember wool that can be used in many applications, but for the best appearance, it is ideal to use the original type of material. If you would like to provide the model number of your unit, I can check availability of the original ember material.
By Suzanne Driscoll from Georgia on January 30, 2017
We have recently had a ventless fireplace unit installed. Brand: Everwarm
Do you sell the lava rocks for ventless units?
By Will M. on January 31, 2017
Answer:As lava rock is used around the burner pan for decoration and not atop the burner, any lava rock would be appropriate. Any ventless system should arrive with any media intended for use directly atop the burner, so the ember material should have been included. Please study the log and ember placement instructions included with your log set for further clarity. If any media was missing, please contact your dealer for a warranty claim.
By Jimmy from Long Beach, NY on November 30, 2013
I have an Emberglow vent free natural gas fireplace. I want to replace the lava rocks on the fireplace floor and the glowing embers. What do yo you recommend? Do you have anything in stock?
By Collin C. - NFI Master Hearth Professional on December 2, 2013
We do offer replacement lava granules that can be used with any vent free appliance. However, the embers are specific to vent free appliances and must be formulated to not release harmful emissions. The granules that can be used are the Real Fyre Lava-Fyre Granules - LF-10
. The embers for the set should be obtained directly from the manufacturer, as they will be able to supply the proper type and quantity of embers.
By Andy from Seven Hills, OH on January 22, 2013
I am looking for glowing embers to place on the burners of my vent free log set. I lost some of the ember material when vacuuming my log set. All the ember material I've seen is for vented log sets. What can you recommend for the vent free logs?
By Tyler M. - Fireplace Specialist on January 23, 2013
Answer:While we do not sell any universal glowing ember kits for vent-free log sets, if you reply with the manufacturer and model of your unit, we may be able to obtain a factory replacement for you.
By Rebecca from St. Catharines, ON, CAN on December 4, 2014
We currently have the Napoleon BDG48 and I would like to switch out some of the logs for river rock and driftwood pieces. Is this possible?
By eFireplaceStore on December 4, 2014
Answer:There should not be an issue with swapping some of the logs with driftwood and ceramic stones, as long as the accessories do not directly impinge the flame as it exits the burner. This model is no longer in production, but I will check to see if there was a rock adapter kit made for this unit.
By eFireplaceStore on December 9, 2014
Answer:I have confirmed that the manufacturer did not offer a rock adapter kit like they do for newer models. As previously mentioned, it should not be a problem to place ceramic stones around the burner ports, just as long as there is no direct impingement of the flame. I apologize that there is not a purpose built adapter for this model.
By Matthew McKoy from Atlanta, GA on January 14, 2017
Can I use lava rock in my real outdoor fire pit? It is not a gas fire pit, just burning real wood logs. Can I put the logs on top of lava rock and it work good?
By Brennan W. on January 16, 2017
Answer:Unfortunately, I do not carry any lava rock meant to work with a wood burning firepit.
By Jim from Wimberley, TX on November 2, 2015
Are both glowing embers and lava rock needed in log fireplace?
By Brennan W. on November 3, 2015
Answer:While they are a great aesthetic addition to a log set, embers and lava rock are not required for installation.
By Maria from Camano, WA on December 30, 2014
I have a Majestic DV580 model fireplace and the ember material needs to be replaced. Do you carry the type that I need? Also, is it possible to update from the ceramic logs that I have now?
By eFireplaceStore on January 2, 2015
I have spoken to the manufacturer and they have advised the original ember pack for the DV580 has been discontinued. However, our Rutland Log Bright Replacement Glowing Embers for Gas Logs - 12 oz. Tub
can work in place of the original ember material. I have also confirmed with the manufacturer that only ceramic logs where an option for your model. There was not an adapter kit made that would allow you to substitute alternate media.
By Barry from Rochester, NY on December 16, 2014
I have a 42" Majestic Echelon 34,000 BTU contemporary fireplace. Can I safely add additional ceramic rocks on top of the ones I already have?
By Brennan W. on December 16, 2014
Answer:There should not be any issue with adding additional ceramic rocks, so long as you do not allow stones to sit directly on the burner ports or in the flame, and keep the rear vent area open to allow air to circulate under the stones.
By Sean from Pittsburgh, PA on March 13, 2013
I have a 33" Innsbrook Direct Vent fireplace (Millivolt/Pilot). If I would need replacement logs for this insert - which logs would I need?
By Tyler M. - NFI Certified Specialist on March 14, 2013
Answer:You would need to order the replacement logs listed in the replacement parts section of your owner's manual.