By Ken from Hartsel, CO on November 12, 2016
I have a Napoleon 1100. What order number do I use for a door gasket?
By Sam from Chicago, IL on May 14, 2013
I need to patch a fired clay oven. What should I use when my oven reaches temperatures in the 1800 to 2200 range?
By Collin C. - NFI Master Hearth Professional on May 15, 2013
The best product we offer for this purpose is the Rutland Castable Refractory Fireplace Cement - 12.5 Pound Tub
. This item is designed to be cast into irregular shapes and can patch odd sized holes and cracks. The product is hydraulic and does not require heat to cure. Maximum temperature is 2,200 degrees.
By Erin from Texas on February 9, 2013
I am looking for a cleaner for the inside of my fireplace, to remove the soot stains on the insert. I have a pre-fab fireplace.Can you recommend what I should use?
By Collin C. - NFI Master Hearth Professional on February 11, 2013
Based on reviews from our customers, the AW Perkins Brick and Stone Cleaner
is an excellent product for removing soot stains from real masonry and refractory cement liners alike.
By Jack from MO on July 20, 2017
I have an EF39HD electric fireplace which does not come on; the power is on and I have changed the remote batteries. The dealer tells me to the change the batteries in the receiver. Where is the receiver located?
By Will M. on July 24, 2017
Answer:From my understanding, the only batteries used for this system will be in the remote control. I'd highly recommend asking your dealer for clarity. If you do not receive a satisfactory response, I'd recommend contacting Napoleon directly.
By Bob from Cumming, GA on November 4, 2013
I have a Temco TFC 42-4 fireplace that needs a new set of refractory panels. The back panel is shot, the bottom panel is cracked, but the sides are fine. Do you have the replacement parts?
By Tyler M. - NFI Certified Specialist on November 4, 2013
Unfortunately, we do not have the manufacturer-specific panel that you are looking for, but we do offer some universal refractory panels that will work for your woodburning fireplace. Please see the following links:
One 24"h x 28"w Panel
Two 24" h x 40"w Panels
These panels are about 3/4" thick and can be cut down to the size you need with a masonry blade or tile saw. They are suitable for use as side, rear and floor panels inside any manufactured woodburning fireplace.
By Steve Bennett from Houston on October 24, 2012
What can I use to paint or restore the firebrick panels inside my old Majestic MBU gas firebox?
By Collin C. - NFI Master Hearth Professional on October 24, 2012
While it is not recommended to paint firebrick panels, you may certainly use a stone/cement cleaner to restore them. An item such as this
will do the job of removing built-up soot stains and burn residue.
By Shar from NJ on September 24, 2016
I need to clean my glass front on a gas fireplace. What is your recommendation?
By eFireplaceStore on September 26, 2016
For removing light to moderate soot deposits, I recommend using a 50/50 solution of water and white vinegar to soak a cotton cloth. After wiping the glass down inside and out, a second dry cloth should be used. For heavy deposits, you may need to purchase a specialty cleaner such as the Stove Bright Gas Appliance Glass Cleaner - 43600