By Jess from Sacramento, CA on January 13, 2014
I recently ordered a new gas log set and the supply line is not long enough so I need to order a longer line. My question is what is the difference between low and standard capacity? My fireplace is natural gas.
By Collin C. - NFI Master Hearth Professional on January 14, 2014
Answer:Low capacity lines have a 1/4 inch inside diameter and are limited to a BTU capacity of 40k to 30k, depending on the length needed. Standard capacity lines use a larger 3/8 inch inside diameter and can handle an input of 100k to 70k, depending on the length. Depending on the BTU capacity of your gas logs, the low capacity line may not be large enough.
By John fay from provincetown mass on January 10, 2013
I'm looking for a stainless double disconnect box for propane, what would you recommend?
By Collin C. - NFI Master Hearth Professional on January 10, 2013
Answer:My apologizes, but we do not carry such an item. You will likely need to inquire with a plumbing shop that sells specialty gas fittings.
By Andrew V. from Brea, CA on November 5, 2016
I am needing a 3/8 female (on both ends) natural gas line for my vented gas fireplace. I would like it to be about 24 inches long, black preferred. Can you recommend a product?
By Paul on November 9, 2012
I'm looking for the gas line that actually goes inside a fireplace to disperse the flame. I'm not sure exactly what it's called though, so I'm having a little trouble finding it.
on November 9, 2012
Answer:Just to clarify, would this be something that is used in a brick fireplace or a manufactured (metal) fireplace? I am also a little unclear about the part you are referring to. We have gas burners that usually are covered with a thin layer of sand or embers that are used to fan/disperse the flame and give a more natural looking appearance.
By Nate from Denver, CO on May 15, 2017
I hit a gas connection (pictured) with a lawnmower. I used a hacksaw to cut through the horizontal pipe and now am left with 2 vertical 1" pipes. Is there a type of flexible connection that I can use to make a repair? The pipe runs under my patio and through a stone wall to the actual fire-pit, so there is no easy way to get to the burner and work backwards.
By Will M. on May 16, 2017
Answer:The use of flexible gas connections may not be allowed in your municipality and you should contact a local plumber or gas fitter to determine what may be used outdoors, as National Fuel Gas Code is only the standard when adopted locally.
By Brad from Atlanta,GA on December 17, 2016
Can I connect (2) 18" connectors together? I have a vent-free gas log system, but my gas pipe is on the left side not the right. I have not been able to find a connector long enough.
By Will M. on December 19, 2016
Answer:You may absolutely use two flexible connectors together when one is not long enough.
By Mark from Los Angeles, CA on January 14, 2017
I'd like to connect the two pipes seen in the first picture. They look to be 1/2 pipes with 3/8 90 degree fittings on them. The fittings will not come off. What do you have that will allow me to connect 3/8 male to 3/8 male in a fireplace that's used to burn wood. The gas is just used to start the fire. As you can see from the second picture, the prior owner connected them with a short line which looks like it was aluminum. It seems to have melted, which I discovered when I cleaned out all of the soot in the fireplace.
By Brennan W. on January 16, 2017
By Jerry Bell from Louisiana on December 3, 2016
I recently purchased a stainless steel 36'' gas line to connect to the gas fireplace pan inside the firebox. Is this product designed to withstand the heat inside the firebox?
By eFireplaceStore on December 5, 2016
Answer:The flex connectors we carry are indeed rated for installation within a firebox.
By Stuart from WA on June 17, 2016
I have a Waterford gas fireplace (made in Ireland) which has a flexible gas line that is too small for a 1/2" pipe thread and too big to fit a 3/8" pipe thread. Any suggestions as to what to do?
By Chris C. on June 17, 2016
Answer:If possible, disconnect the line from the appliance, and visit a local HVAC supply or plumbing supply store to identify the correct adapter or fitting necessary.
By Nathan from Katy, TX on January 15, 2015
I am having difficulty making my gas line connection from the burner pan to the gas supply stub. The burner pan is in the middle of the fireplace but I have to go up, make a 90 degree turn to the right, and then go up again and make a 90 degree left back to the gas supply stub. What should I be using instead of the flexible tubing? What should I be doing to make this connection?
By eFireplaceStore on January 15, 2015
By Thomas from AZ on May 27, 2017
I'm attempting to replace the log lighter pipe and I'm unsure of which way to turn the existing pipe to loosen it from the gas supply line that it connects to at the side of the firebox. Please advise.
By Will M. on May 30, 2017
Answer:You should turn the pipe to the left or counter-clockwise, but only after after the manual shut off valve has been turned to the off position. If you are unsure about this, only a licensed plumber or gas fitter should remove or install any gas fittings that are currently in place.