By John from NYC on August 22, 2015
What other items do I need to vent this Empire Tahoe Deluxe direct vent natural gas fireplace straight through the wall?
By Will M. on August 24, 2015
For walls up to 13 3/4" thick, the DVVK-4RE
can be used. If you have vinyl siding, the Vinyl Siding Kit
will be needed. If your installation is not a typical installation or you need further clarity, please let us know.
By Alan from Reno, NV on November 30, 2016
Who is qualified to install these fireplaces?
By Brennan W. on November 30, 2016
Answer:While these can be installed by a licensed general contractor or plumber/gasfitter, you can also check the registry of people certified by the National Fireplace Institute for installation. The registry can be found below, where you can input your zip code to find a local installer:
By Todd from Olathe, KS on February 18, 2013
We just bought a house that has this model fireplace in it. It's turned on/off with a wall switch. We need to know how to light the fireplace in the event of a power failure.
By Collin C. - NFI Master Hearth Professional on February 19, 2013
Answer:This unit can indeed be controlled by a wall switch, but the switch does not use a standard 120 volt power source to operate the unit. The unit has a standing pilot that generates electricity for the valve.
In your case, a supply wire is run to the wall switch, then back to the unit to supply power to the valve. The switch simply acts as a break in the circuit. As such, the unit will continue to operate as normal should your power go out.
By Mike from NW Ohio on December 25, 2012
We have a home in Northern Michigan that has a great room in which we'd like to install a direct vent fireplace. The room dimensions are 12 ft wide, 24 feet long, and it has a ceiling which vaults from 8 feet on one side up to 17 feet on the other. There is a small loft room (8 x 8) and a landing above which leads to two bedrooms.
We're not so concerned with the loft and landing as we are just warming up the great room. The house is kept at 50 degrees when we're not there, so the fireplace would be used to quickly heat this area to 70 degrees or so, and also for backup heat. The home is well-insulated and has 6" thick walls and double pane windows. Is a 20,000 BTU unit sufficient?
By Collin C. - NFI Master Hearth Professional on December 26, 2012
Answer:A 20,000 BTU direct vent fireplace would indeed be sufficient to heat this area. However, I do not recommend using a fireplace with any lower of an output. While a lower BTU output would technically heat the space, the vaulted ceiling would delay the unit in doing so.
By Betsy from Lake Zurich, IL on October 6, 2016
We purchased this fireplace and our contractor's crew just finished installing it. When the fireplace is lit, after just a few minutes, the glass starts to fog up and look mottled. I can't imagine that this is supposed to happen, as it impedes the view of the fire and is not at all attractive. Do you know what might be causing this problem? Thank you.
By Chris C. on October 6, 2016
Answer:During the initial firing of the fireplace, there will be some burn off of dust and debris that may have settled in the fireplace during storage and shipment. However, with direct vent fireplaces, you will also have condensation form on the glass during the first few minutes of the fireplace in operation, as this is completely normal. As the fireplace begins to heat, the condensation should begin to evaporate, leaving a clear view of the fire.
By Lonnie from WA on October 23, 2016
Can the deluxe unit be controlled with a wall switch, for instance, a light switch? If not, how do you turn it on? Is it with a key that stays in the wall that you have to turn?
By Brennan W. on October 24, 2016
Answer:This unit can utilize a wall switch or a remote control.
By Mike Bartlett from Tacoma, WA on December 21, 2016
Can this, or any gas fireplace you offer, use a vent that travels 55 feet vertically? I am building a six story, 54 unit building.
By Brennan W. on December 21, 2016
Answer:We do not have a unit that can be vented that high.
By Lisa from Groves, TX on February 12, 2016
How does it light without electricity?
By eFireplaceStore on February 15, 2016
Answer:This unit utilizes a small standing pilot assembly that heats a thermocouple and thermopile generator. These small thermal generators deliver the power needed for the gas valve to operate.
By Sally from NY on January 4, 2013
Quite new to the search for a direct vent fireplace, but we are researching and learning. We are finding that many sites picture fireplaces, but many components of what is pictured, are sold separately. I was wondering if this particular unit requires additional purchases for installation, and if the patterned surround is included?
By Collin C. - NFI Master Hearth Professional on January 6, 2013
Answer:You are very much correct that options are often shown with these units. This is also the case with this particular model. It is shown with decorative "leaf" louvers, as well as a brick liner and outer trim. All of these components can be seen in the accessories tab on the item page. Several styles of louvers are available in multiple finishes to fit your tastes.
By Jeff from Plymouth, MA on November 14, 2016
Can I put a TV above this gas fireplace?
By Tyler M. on November 14, 2016
Answer:A television may indeed be installed above this unit, though we would encourage you to have a mantel shelf installed above it based on the minimum dimensions required, then install the television above the shelf. For more details or for a quote, please reply to this email or call me (Tyler) at 901-786-6861 to discuss.
By Thomas from Abington, PA on October 8, 2016
What is the difference between this model and the DVD36FP31N? The only thing I noticed is that this particular model does not come with a blower. With the 31 being roughly $170 more, I'm thinking that the price of the blower is factored in, however, I want to make sure before I place my order.
By Will M. on October 10, 2016
Answer:The DVD36FP31N does indeed include a blower, while this model does not.
By Kim from Cedar Rapids, IA on February 23, 2014
We've noticed a lot of white sediment on furniture, wood flooring and walls. This has not happened before and just noticed the past month. We have this same fireplace and is approx 4 yrs old. Could this possibly be from the logs? They have never been cleaned. Also the fireplace glass has the sediment inside on it, and we do clean it every season. Any other ideas where it could be coming from?
By Collin C. - NFI Master Hearth Professional on February 24, 2014
Answer:While it is possible that the logs are breaking down and causing this issue, it is not likely to happen after only 4 years of use. Moreover, this unit is sealed and should not be allowing any air interchange with the room. The fact that the buildup is present inside the room and inside the sealed firebox makes me question the source. Is this occurring anywhere else in the home or just where the fireplace is located?
By Kathleen from Overland Park, KS on February 11, 2015
Is this a sealed fireplace? I don't want any gas fumes in the my house. Also, is the venting pipe that is required for this included?
By Brennan W. on February 11, 2015
Answer:As a direct vent fireplace, this unit is completely sealed with glass on the front. The vent pipe does not come with this unit. Any compatible vent pipe can be seen by clicking the "venting components" tab on the unit's page.
By John from Olathe, KS on December 30, 2014
I purchased a short section of double walled pipe to attach to the rear of the unit and connect directly to the exterior wall vent. I'm not yet sure if I'll have to trim one end of the vent pipe. If I do, I expect to trim the end connecting to the exterior wall vent. Where do I need to use sealant or seam tape? I read I should seal the inner pipe to its connection to the exterior wall vent with a high temperature sealant. Should I be using sealant or some type of seaming tape at another location?
By eFireplaceStore on December 30, 2014
Answer:The double wall pipe will not need to be cut at the connection to the exterior termination, as the termination is designed with a slip connector that allows it to slide over the end of the rigid piping. It is recommended to seal the exhaust pipe connection at the connection point on the back of the unit and at the connection point to the termination. High temperature (red) RTV works well for this.
By Sherry from Hurricane, Utah on November 23, 2012
I moved into a home with a gas fireplace DVD36FP30N-1 with the remote unit already installed, but there is no remote. Can I purchase a replacement remote? Also, what type of a fan insert would you suggest I purchase for this unit?
By Collin C. - NFI Master Hearth Professional on November 23, 2012
Answer:This unit uses the FBB4 fan assembly, which can be located on the Accessory tab above. A replacement remote can also be purchased, however it will come as a matched set with both the remote and the receiver, as Empire does not sell them separately. Both remotes can also be seen in the Accessory tab.
By Stu from BC, CAN on December 10, 2014
Is this fireplace CSA approved?
By eFireplaceStore on December 10, 2014
Answer:This product is indeed tested and listed by UL for installation in both Canada and the U.S. As such, it meets the appropriate C.S.A./A.N.S.I. standards that are required.
By David from Bastrop, TX on April 3, 2016
What are the height requirements for the chimney with this Empire Tahoe fireplace unit, Can it be vented out the back?
By eFireplaceStore on April 4, 2016
Answer:This direct vent fireplace can be vented vertically or horizontally. The overall horizontal distance increases with the initial vertical run height. As for above the roof, direct vent fireplaces confirm to a different set of standards. Below is a list of the heights to roof pitch range:
Flat to 6/12 - 12 inches above roof
Over 6/12 to 7/12 - 15 inches above roof
Over 7/12 to 8/12 - 18 inches above roof
Over 8/12 to 16/12 - 24 inches above roof
Over 16/12 to 21 12 - 36 inches above roof
By Nevin Martin from 5846 Michele Dr, Narvon, PA 17555 on September 16, 2012
I have an Empire gas fireplace, model DVD36FP31P, and would like to know how to get the glass panel off the front for maintenance and cleaning.
By Collin C. - NFI Master Hearth Professional on September 17, 2012
Answer:Empire manufactures their Tahoe line with a pair of metal screw clasps at the bottom of the fireplace. In order to access the clasps, the bottom louvers must be opened. You should then be able to access the clasps, which will be at the top of the opening.
You will require a Phillips' head screwdriver to loosen the clasps until they release from the bottom of the glass surround. The glass can then be pulled open from the bottom and lifted off the top supporting bracket.