By Michele from Carthage, NY on June 9, 2013
What do I need to make our current fire pit gas, besides the round ring?
By Collin C. - NFI Master Hearth Professional on June 10, 2013
Answer:One fire pit burner, pan, and gas valve will be needed to complete your project. We have numerous options that can be used. To narrow the selection, you will need to know the exact width or dimensions of the fire pit opening and if the pit be supplied with natural gas or propane fuel?
By Timothy from Milwaukee, WI on April 18, 2014
Do you have a 30 inch square wood burning fire pit bowl available?
By Collin C. - NFI Master Hearth Professional on April 18, 2014
By Diane from Springfield, VA on April 7, 2016
I have a wood burning fire pit that is square, however there is a round insert that is removeable in the table but it broke and I just want to replace the round insert for the fire pit not the whole fire pit. Where do I go to find a wood burning round insert for my square table fire pit?
By Chris C. on April 7, 2016
Answer:Unfortunately, we do not have just the firepit bowls to be ordered. You may work with a local metal company to have a new insert fabricated.
By Chirs from Pittsburgh on June 19, 2014
Do I have to have a fire pit pan with this 24" fire ring?
By eFireplaceStore on June 19, 2014
Answer:A pan does not have to be used with a fire ring, as long as the ring is properly supported. The primary purpose of a pan is to hold decorative media around the ring, especially if there is a good deal of open space beneath the mounting location of the ring.
By Beth Greiff from Hartrisburg, Pennsylvania on December 30, 2016
My 24" round ash pan in my fire pit is becoming rusty. Is it possible to replace this item?
By Owen on December 30, 2016
Answer:What make and model is your unit?
By Karina from Los Angeles, CA on September 5, 2013
Do you sell the fire pit bowl only.?
By Collin C. - NFI Master Hearth Professional on September 5, 2013
Answer:We do offer several stainless steel bowls and pans, as well as some replacement bowls for specific fire pit assemblies.
Was your fireplace built as a piece by piece assembly or was it purchased as a complete unit?
By Denise from Shelby, MI on June 20, 2013
Where can I get a replacement pan for my 24x24 wood burning fire pit?
By Tyler M. - NFI Certified Specialist on June 20, 2013
By Lisa from Ansonia, CT on May 4, 2013
What is the proper size deck mat for a 19" tall, 32" square fire pit?
By Collin C. - NFI Master Hearth Professional on May 6, 2013
If not specified by the manufacturer, it is recommended to have at least a 6 inch apron of protection around the fire pit. In your case, that would mean a 44" x 44" square. Unfortunately, we do not offer a square deck mat in this size. We do offer the Goods of the Woods 54 Inch Round Protective Deck Mat - Black
, which would offer ample protection. I apologize that we do not carry a square mat in the needed size.
By Shawn from Burlington, NJ on February 25, 2017
I need a replacement fire pit bowl that is 19-1/2" round for my patio table
By Brennan W. on February 27, 2017
Answer:Unfortunately, we do not carry a fire pit bowl in the size you require.
By Tricia on November 9, 2012
I am interested in buying the Grey River Rock media kit for our Napoleon firepit (we already have the pit - we just want to switch the logs to rocks). Do you sell this? If so, what is the price including shipping? How do I order?
on November 9, 2012
Assuming you are talking about the Napoleon Linear Patioflame Gas Fire Pit (found here
), we do indeed have the river rock kits available in gray or a multicolored kit. You can find them on that page linked above within the "Accessories" tab located just to the right of the item description.
Both kits ship free within the contiguous United States. If we are shipping outside of Tennessee, you would not be responsible for any sales tax, either. You can order online by simply adding the kit you like to your shopping cart and checking out. Here are direct links to the kits:
Media Kit 1
Media Kit 2
Please let us know if you have any additional questions.
By Margie on November 9, 2012
We have a wood burning table with a fire pit. The pan where we actually burn the wood has rotted out. Do you sell replacement parts? We have a 22"/23" square pan in the table.
on November 9, 2012
Answer:While we do sell some replacement parts for existing products, I do not have a square pan with those dimensions. Do you have any manufacturer information or a model number for the item? This may allow me to special order something for you. Please advise at your convenience.
By Priscilla from Magnolia, TX on February 6, 2017
I am looking for a replacement bowl for my fire pit. It is 22 inches round. It is a log burning fire pit. It looks like I can take the old one out and replace the bowl. I am just having a hard time finding this bowl. Please, help.
By Will M. on February 7, 2017
Answer:Unfortunately, we do not offer any replacement bowls for wood burning fire pits. Most of our customers have success after contacting the manufacturer directly for replacement bowls, as we would only have access to replacement parts for the fire pits we also offer.
By Danny from Ridgway, CO on January 16, 2017
I need a key that is 26" long. Is there such an item?
By Brennan W. on January 17, 2017
Answer:Unfortunately, we do not carry a key that is that long.