By jake from Georgia on November 5, 2012
Where do I find the make and model number of an existing fireplace insert?
By Tyler M. - Fireplace Specialist on November 5, 2012
Answer:Depending on your unit, there are a few places the manufacturer information may be located. If you have a woodburning fireplace, the first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening.
The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side.
Another place would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory. If you have a gas fireplace, the information may be found near the pilot assembly.
By Ronald Kastner from Mokena, IL on December 27, 2012
I have a Heatilator insert unit and was wondering if you are supposed to leave the screen on at all times, or is it purely cosmetic?
By Tyler M. - Fireplace Specialist on December 27, 2012
Answer:If your Heatilator model is a vent-free gas insert then yes, you should leave the screen on at all times. If it is a wood-burning insert, you can remove the screen.
By Bill McDavid from Lolo, MT on November 28, 2012
I have a fireplace with glass doors. I want to install a screen on the inside of the doors that is split in the middle and slides to each side like curtains. My purpose is to be able to keep the doors open while burning a fire without risk of embers popping onto the floor/rug. Do you have a product like this?
By Magan B. on November 28, 2012
By Eric from Provincetown, Ma on May 6, 2013
Do you have a door and screen model that you can magnetically attached to an old wood fireplace insert to update the look?
By Tyler M. - NFI Certified Specialist on May 7, 2013
Answer:Unfortunately, all of our glass enclosures are surface-mounted over the face of a fireplace. We do not offer any magnetically-attached door assemblies.