By Joe from Milford,De on January 22, 2014
I have a Supeior gas fireplace insert model# c4320, used one season. Can I convert it to wood burning?
By Tyler M. - NFI Certified Specialist on January 22, 2014
Answer:If your insert was designed to burn gas, then no, it cannot be used to burn wood. However, we are not a Superior dealer, so we are unable to help you find the item you need.
By Ralph from Minneapolis, MN on February 17, 2014
I have an old Marco 794031B is there a door kit available for it?
By Collin C. - NFI Master Hearth Professional on February 18, 2014
Answer:Unfortunately, we were not a dealer for Marco fireplaces, so I am not certain of door availability for them. That brand was purchased by Lennox Hearth Products. I recommend contacting a Lennox dealer to see if they may still offer doors for this model. It is also a possibility that a newer door assembly may fit, with use of retrofit brackets.
By jake from Georgia on November 5, 2012
Where do I find the make and model number of an existing fireplace insert?
By Tyler M. - Fireplace Specialist on November 5, 2012
Answer:Depending on your unit, there are a few places the manufacturer information may be located. If you have a woodburning fireplace, the first location would be a metal plate that is on the left or right side of the smoke shelf bracket, right at the top of the fireplace front opening.
The next place would be just on the inside of the opening, behind the fireplace screens on the left or right side.
Another place would be in the void space underneath the fireplace floor. This can be accessed either through the front of the unit's louvers or through a removable floor panel underneath the bottom refractory. If you have a gas fireplace, the information may be found near the pilot assembly.
By Ronald Kastner from Mokena, IL on December 27, 2012
I have a Heatilator insert unit and was wondering if you are supposed to leave the screen on at all times, or is it purely cosmetic?
By Tyler M. - Fireplace Specialist on December 27, 2012
Answer:If your Heatilator model is a vent-free gas insert then yes, you should leave the screen on at all times. If it is a wood-burning insert, you can remove the screen.
By Jennifer from Columbus, OH on May 23, 2013
Does the Monessen DIS33 Fireplace Insert have a glass front available?
By Tyler M. - NFI Certified Specialist on May 23, 2013
No, the Monessen DIS33
does not have an option for a glass front because it is a vent-free unit that must be open to the room to allow combustion air into the firebox. Likewise, all vent-free gas appliances disallow the use of glass doors or a glass front. We do offer several direct vent gas inserts that all feature a solid glass panel front, but of course these models must be vented up an existing, functional chimney.
By Bill McDavid from Lolo, MT on November 28, 2012
I have a fireplace with glass doors. I want to install a screen on the inside of the doors that is split in the middle and slides to each side like curtains. My purpose is to be able to keep the doors open while burning a fire without risk of embers popping onto the floor/rug. Do you have a product like this?
By Magan B. on November 28, 2012
By Cindi from Hickory, NC on October 29, 2013
I have a Majestic Insta-Flame model DVR 36 RN. Will parts from a Majestic 36BDVRRP fit it? I'm looking for the glass with frame for mine and wondered it this would work. Can you help me?
By Collin C. - NFI Master Hearth Professional on October 30, 2013
Answer:Unfortunately, the design of the frame is different and is not interchangeable between the units. If the frame for the DVR36RN is still in good condition, a new piece of heat tempered glass could be cut to fit the frame.
By Marilyn from CA on March 8, 2014
What would you recommend for an opening 30" height x 38.5 width and an outer ledge extension of only 2.25"?
By Chris on March 10, 2014
I would suggest the Textured Black Princeton Glass Enclosure
with the opening 40" wide and the height being 31". The specific dimensions can be seen in the tables on the item page as well for confirmation before ordering.
By Eric from Provincetown, Ma on May 6, 2013
Do you have a door and screen model that you can magnetically attached to an old wood fireplace insert to update the look?
By Tyler M. - NFI Certified Specialist on May 7, 2013
Answer:Unfortunately, all of our glass enclosures are surface-mounted over the face of a fireplace. We do not offer any magnetically-attached door assemblies.