By Ron from Morgan, PA on January 22, 2015
The flames in my fireplace will not go any higher than the top of the logs. Also, if I have the fireplace turned down below 3/4 of the way on the flames will go out but not the pilot. What could be the problem?
By eFireplaceStore on January 22, 2015
Answer:This seems to be a gas pressure issue. Mostly, likely insufficient gas pressure is being delivered to the appliance or the internal regulator is adjusted improperly or partially stuck. I recommend having a plumber out to evaluate the pressure reading and adjust the regulator if need be.
By Joe from Loudon, TN on July 3, 2013
How do you install this blower?
By Collin C. - NFI Master Hearth Professional on July 3, 2013
Answer:This particular stove uses a blower access panel on the back of the stove, near the top of the unit. The panel must be removed and the blower can be installed in place of the panel. Attachment hardware is provided to secure the blower in position.
By Ken from Las Vegas, NV on April 22, 2013
What is this stove made from? Why isn't it heavier?
By Tyler M. - NFI Certified Specialist on April 23, 2013
Answer:This stove is manufactured with lighter gauge sheet metal as opposed to plate steel or cast iron. This is the primary reason it is lighter than most other gas stoves. It weighs 56 lbs.
By Gary from Lake Shore, MD on December 19, 2014
Do you carry the blower for ProCom Heaters and Stoves, specifically for the model # QEB100?
By eFireplaceStore on December 19, 2014
By Daniel from Johnson City, TN on January 31, 2015
Can I put a remote control with an on/off mechanism on this unit to turn the fire on and off?
By eFireplaceStore on February 2, 2015
Answer:Unfortunately, no. This model uses a thermostatic valve only and does not have a configuration that would allow the use of a remote control or on/off switch.
By Myrna from Pagosa Springs , Colo. on September 4, 2013
I own one of the Q Black Free-Standing Vent Free Stoves. We are having trouble with the stove staying on. After lighting the stove it will work for a few minutes and then shut off. What do you think is the problem?
By Collin C. - NFI Master Hearth Professional on September 4, 2013
Answer:It seems the ODS pilot assembly is incorrectly detecting low oxygen levels in the room, causing the burner to shut down. I recommend cleaning the pilot assembly with compressed air, then using a damp rag to wipe any residue from the thermocouple probe. This will likely solve the issue you are experiencing.
By dany from USA on February 11, 2013
What is "vent-free?"
By Magan B. on February 11, 2013
By Randy from PA on December 8, 2013
How long will a 100 lb tank last with this stove on the lowest setting?
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:This unit would operate for 3 1/2 days if operated continuously. Because factors such as the insulation quality of your home, average outdoor temperature, and air circulation are not known, it is difficult for me to say how long the stove would last on the tank. If the unit operates for an average of 3 hours a day, the fuel supply would last for approximately 1 month.
By Kurrt from IN on January 13, 2015
What else do I need to hook up to my home's natural gas line?
By eFireplaceStore on January 13, 2015
Answer:Only a flexible gas line will be needed to connect between the gas shutoff valve on the home gas line and the unit itself. The unit comes with an internal regulator, so no other parts will be required.
By Francois from CAN on September 7, 2014
Does this model need electricity to work?
By eFireplaceStore on September 8, 2014
Answer:This model utilizes a standing pilot, which allows it to operate without electricity. Only if the blower is selected as an accessory would electricity be required. It is worth noting that vent free appliances are currently not legal for use in Canada.
By Ron from Exeter, NH on September 7, 2013
I have owned 2 of your wall mount units. Both units gave off an odor. It's hard to describe, but it made your eyes irritated and gave me a slight headache, and at times it could can be hard on breathing. I thought that it needed to burn off but I did this and the fumes still existed even after several weeks worth of use. I guess that perhaps the smell is like the burn off odor. Do you know of any reason why this is happening or what can be done to eliminate these fumes?
I am in the market for a new heater but would like to know what is causing these fumes and what can be done to eliminate them.
By Collin C. - NFI Master Hearth Professional on September 9, 2013
Answer:Vent free units can indeed give off a strong odor when initially burning in. This is the smell of the paint curing and manufacturing oil burning off. Beyond the initial period of 4 hours, the smell should dissipate.
A smell the persists after the initial period could be an indicator of another problem. The first item to check would be that the appliance is burning the proper fuel and is regulated to the gas pressure specified in the manual. Log placement in a vent free appliance is also very important. Flame should not make direct contact with the logs, but should instead gently wrap around the logs.
If all steps have been followed properly and an odor is still detectable, you may simply have a keen enough sense of smell to detect the odor of the burnt gas. In that case, a vent free heater would not be the best appliance for you. A direct vent heater, which draws air from the outdoors, would be the best substitute.
By Christina from Morgantown, Indiana on January 21, 2014
I cannot keep the pilot light lit. When the flames go out, so does the pilot light. I have used a pipe cleaner and cleaned the area but it hasn't helped.
By Collin C. - NFI Master Hearth Professional on January 21, 2014
Answer:Unfortunately, it would seem the ODS pilot assembly is no longer generating the voltage needed to operate the valve. The pilot will have to be replaced.
By Stuart from MO on September 9, 2014
What is the smallest propane tank that can be used with this model?
By eFireplaceStore on September 9, 2014
Answer:To maintain proper flame height, I do not recommend fueling this unit with anything smaller than a 20 pound cylinder. Smaller bottles will have difficulty vaporizing enough fuel to keep up with demand.