By Sam from Erwin, TN on December 5, 2012
What are some of the new safety features in the past few years, that are on new gas logs, and that have been mandated by the government?
By Collin C. - NFI Master Hearth Professional on December 5, 2012
Answer:The only major item that has been added to these sets is the inclusion of an oxygen depletion sensor. This system will cause the unit to shut down should oxygen levels in the room drop below safe levels.
By Brian Sandlin from Texas on November 18, 2012
Is there a simple explanation of the differences between pilot lights?
By Magan B. on November 19, 2012
Answer:For standing pilot lights, the basic difference is how the system will be controlled. The first option is manual control. For this option, the system is started by turning a knob on the pilot. The second option is remote control. In this case, the system may be started with a remote or wall switch. For electronic pilots, there will be no standing pilot light.
By Darryl on November 9, 2012
I have a remote control for a gas log set. It has a standard pilot light. The model is Mertik Maxitrol model G30-ZRHD. It stopped working. I replaced the batteries in both the transmitter and the receiver, but it still does not work. Any suggestions?
on November 9, 2012
Answer:The first thing I would check is the output voltage from the receiver. If you have a voltage tester or a 12v test light, you will be able to check the voltage from the contacts on the back of the receiver. When a remote function is pressed, the receiver should send between 9-12 volts to the valve.
If you do not get a reading when this is done, please verify that there is not a "learn" function on the receiver that needs to be reactivated. If there is a learn function on the unit, there will be a small button on the face of the receiver that will be labeled as such. When pushing this button, the receiver should make an audible beep. You can then push any button on the remote until you hear another beep from the receiver. The learn function is then complete and you should be able to operate the set.
Please let me know if I can assist you in any other way.
By Cindy on November 9, 2012
We have Peterson gas logs model G46-24-11M. The box where 4 batteries are has melted, so the remote will not work. Do you sell remote part VR-1A?
on November 9, 2012
We do sell the VR-1A remote, but we only offer it complete with receiver and hand-held transmitter. You can see the item here:
Please let us know if you have any additional questions.
By John from Beckley, West Virginia on November 25, 2013
I have a Buck stove. It is ventless and natural gas. The pilot light burns but when I turn it on for heat, no flames come out. What could be wrong?
By Collin C. - NFI Master Hearth Professional on November 26, 2013
Answer:There are a number of issues that could be causing this problem. The first is regarding the pilot assembly itself. If the pilot is dirty and has not been serviced recently, the voltage output can be too low and the main burner will not light. With the pilot shut down, I recommend blowing out the pilot assembly with compressed air, then lightly sanding the thermocouple probe to remove any corrosion byproducts that have built up. If this still does not solve the issue, the pilot assembly has likely gotten weak enough that it will need to be replaced.
By Bill from Springfield, VA on January 26, 2014
I have a Peterson Real-Fyre G10-24/30-15M(P) Remote-Ready natural gas burner system and the piezo ignitor will not click/spark when operated. The batteries for the remote system are good. The wire connections are also are good. Any other troubleshooting ideas? If not, can I purchase a replacement valve assembly?
By Collin C. - NFI Master Hearth Professional on January 27, 2014
Answer:When the main control knob is turned past the ignitor position to create the spark, can you feel the usual amount of resistance that is present or has the feel of the control changed? Another thing to check is the position of the ignitor electrode in relation to the pilot hood. You can bend the electrode slightly closer to the hood and this may fix the issue. If not, a replacement valve body will be needed.
By Ray from Reading, PA on March 25, 2013
I have a Peterson G10-24/30-15M(P) Vent Free Log set. I want to purchase the entire valve assembly. Can I get a replacement valve assembly for a propane gas log set?
By Dawn H. on March 25, 2013
Answer:Unfortunately replacement parts are not available for vent free log sets. This is a safety precaution.
By Ron from Hawaii on October 25, 2012
What parts do I need to convert a natural gas ceramic log set to liquid propane?
By Tyler M. - Fireplace Specialist on October 25, 2012
Answer:This depends on the manufacturer and model of your log set.
By Mary Repischak from Pittsburgh, PA on December 9, 2012
Just noticed that the pilot light flame is double its normal size. Do we need to be concerned, and how do we turn it down to the normal size?
By Tyler M. - Fireplace Specialist on December 10, 2012
Answer:If the pilot frame is going far beyond the thermocouple probe, the pilot may be adjusted too high. The gas valve assembly will have a slotted adjustment screw, which can be used to lessen the pilot output. However, this must be done in small increments, as the flame still needs to engulf the thermocouple probe.
By Debbie from Atlanta, Ga on May 7, 2013
Do you have a replacement for a Mertik Maxitrol control valve system, part number GV34-B4AONTH5OL.
By Collin C. - NFI Master Hearth Professional on May 9, 2013
Answer:After checking with the manufacturer, I have learned that this valve is still in production. However, we do not have a distributor that carries it or another Maxitrol valve that is a direct replacement. My recommendation would be to check with a local gas company to see if they can special order Maxitrol products. Plumbing and HVAC distributors can also order these valves. I apologize that I cannot procure this item.
By Martin Cappelli from Johnston, RI on December 1, 2012
I have the Fryer ventless gas log set. It was working fine, then it just shut off - pilot out. We were sitting in front of it when it shut right down. I have natural gas in the house. We have never had a problem. The pilot was always on. What could be the problem?
By Collin C. - NFI Master Hearth Professional on December 3, 2012
Answer:The most common ailment with ventless log sets is dust and lint accumulating in the pilot assembly. It is recommended to use a can of compressed air and a damp rag to remove any buildup that has occurred in the pilot.
Depending on the valve you have, you may also need to check/clean the air shutter, as this is another common spot for lint to build up. If this does not solve the issue, you may have another problem with the pilot or valve.
By Jeff from Greenville, NC on September 17, 2014
I need two gas log fires. The houses have chimneys. I have one of the steel frames on which the logs were placed, but the valve is missing and the logs. Can I buy a new valve and logs and a complete fire? The frame is 20 inches and the fires were inexpensive.
By eFireplaceStore on September 17, 2014
Answer:From the sound of it, you will likely need to replace the system in its entirety. Low cost sets do not yield themselves to being mixed with replacement parts from other brands. They are most often sold as a complete kit that only works well with the original parts.