By Raj from Burnsville, MI on May 11, 2013
Do I need electricity for a gas insert?
By Collin C. - NFI Master Hearth Professional on May 13, 2013
Answer:Because direct vent gas inserts have a built in blower system, a 110V electric source will indeed be needed. The insert can technically be used without the blower, but thermal efficiency of the unit will be greatly diminished without it.
By Cynthia from Oklahoma on November 19, 2013
Do you sell ventless logs only?
By Chris on November 19, 2013
Answer:We can certainly order the logs only, however we would need the model information and serial number to ensure that the correct replacement logs are ordered.
By Kim Marcus from Sun Valley, Idaho on October 30, 2012
Our fireplace is 36" in the front opening and 29" in the center where the gas starter line is. The depth is approximately 13" on the basket to hold the logs.
Could you tell us the proper size logs to be looking at?
By Tyler M. - Fireplace Specialist on October 30, 2012
Answer:Our gas logs are only meant to be installed on a R.H. Peterson Real Fyre gas burner, not into an existing basket like yours. We apologize for the inconvenience.
By Constance from East Stroudsburg, PA on March 5, 2013
I have a pellet stove, will yours gas logs work for me?
By Tyler M. - NFI Certified Specialist on March 5, 2013
Answer:No, a pellet stove can only utilize wood pellets for fuel and will not have provisions for a gas connection or a gas log set. We apologize for this inconvenience.
By Dan from Okemos, Michigan on January 13, 2013
Which logs are rated for outside use?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
All of our R.H. Peterson (Real Fyre) logs are manufactured from refractory cement and can be used outdoors without a problem. However, if you are interested in purchasing a burner assembly as well, it will be necessary to make a selection from our outdoor offerings. The outdoor log sets can be seen here
By Stephanie from Chicago, IL on October 23, 2012
I have a dual sided fireplace and I am looking for ceramic logs only for a gas fireplace. What do you have as options for me?
By Tyler M. - Fireplace Specialist on October 23, 2012
Answer:If you are looking for gas logs only, we need to know the kind of burner you are currently using in the two-sided fireplace. If you have a Peterson Real Fyre burner, we will be able to suggest some replacement log options. Otherwise, we can only offer complete burner/gas log assemblies with optional pilot kits for operation.
By martin morales from Elkhart, IN on December 28, 2012
We have a gas fireplace but we want to get a gas log set that we can use in our fireplace. How can we know what kind of log set we can get?
By Collin C. - NFI Master Hearth Professional on December 28, 2012
Answer:If the unit came equipped to use a gas burner, it is likely that there is a specific set of gas logs that must be used with the unit. Do you know the manufacturer name and model of the fireplace? There should be a build plate either on the face of the unit or just inside the opening with this information.
By leo from Paradise, CA on October 24, 2012
I have an 18-inch fireplace vented log set I purchased from Lowe's but would like to add more logs to the set. I have maybe just two, which would fill nine large spaces on each side of the center log. Can I add a couple of logs without compromising the intent of the original log set?
By Tyler M. - Fireplace Specialist on October 24, 2012
Answer:We cannot recommend adding logs to an existing log set that will come into contact with the flame. This could cause incomplete combustion issues such as soot and carbon monoxide.
By Nick from Dallas, Texas on October 12, 2013
I already have a burner in our fireplace that is in working order. Can I buy just the gas logs to use on my own burner that is already installed?
By Tyler M. - NFI Certified Specialist on October 14, 2013
Answer:The gas logs that we sell are only tested and listed for use with R.H. Peterson's Real Fyre vented gas log burners. If you use these logs on a burner from a different manufacturer, you will void the warranty on the logs and your burner.
By Donna from Shreveport, LA on December 31, 2012
We have a fireplace that already has a gas burner in it that we usually use with wood. We are wondering do you just place the logs on the same thing that we put the logs on?
By Tyler M. - Fireplace Specialist on December 31, 2012
Answer:No, our gas logs require a compatible burner that will include a grate for the logs.