By Bill from Green Valley, AZ on December 4, 2016
I have a 14" RD LP metal fire pit, and would like to change from cinders to logs. Do yo have anything that would recommend?
By Brennan W. on December 5, 2016
By Raj from Burnsville, MI on May 11, 2013
Do I need electricity for a gas insert?
By Collin C. - NFI Master Hearth Professional on May 13, 2013
Answer:Because direct vent gas inserts have a built in blower system, a 110V electric source will indeed be needed. The insert can technically be used without the blower, but thermal efficiency of the unit will be greatly diminished without it.
By Ron from South Pittsburg, TN on January 26, 2017
Do you have gas logs for a Buck mod. 60 free standing gas stove? These stoves are no longer built by Buck.
By Brennan W. on January 26, 2017
Answer:Unfortunately, we do not carry a log set that would be compatible with your unit.
By Sharon from Peoria, AZ on November 30, 2016
Do you sell individual logs? I am in need of just one in front of my rack and burner.
By Cynthia from Oklahoma on November 19, 2013
Do you sell ventless logs only?
By Chris on November 19, 2013
Answer:We can certainly order the logs only, however we would need the model information and serial number to ensure that the correct replacement logs are ordered.
By Robert from Norfolk, VA on October 29, 2016
I have a set of Superior gas logs model #G520CR and I am looking for a front "log only," as the one in the fireplace is broken. Is there a place where I can get a replacement?
By Will M. on October 31, 2016
For replacement parts, please fill out this form.
By Kim Marcus from Sun Valley, Idaho on October 30, 2012
Our fireplace is 36" in the front opening and 29" in the center where the gas starter line is. The depth is approximately 13" on the basket to hold the logs.
Could you tell us the proper size logs to be looking at?
By Tyler M. - Fireplace Specialist on October 30, 2012
Answer:Our gas logs are only meant to be installed on a R.H. Peterson Real Fyre gas burner, not into an existing basket like yours. We apologize for the inconvenience.
By Vicki from Raleigh, NC on January 31, 2017
I have a ventless, Majestic fireplace (Item D41B00 Serial 98161592 UVC43RP). I want to convert it to natural gas, and I do not like the smell of the lightweight logs that are there. I would prefer ceramic ones. Can this be done with this model?
By Will M. on January 31, 2017
Answer:Unfortunately, ventless gas hearth systems are not convertible and the original components may not be swapped out, including the logs.
By Constance from East Stroudsburg, PA on March 5, 2013
I have a pellet stove, will yours gas logs work for me?
By Tyler M. - NFI Certified Specialist on March 5, 2013
Answer:No, a pellet stove can only utilize wood pellets for fuel and will not have provisions for a gas connection or a gas log set. We apologize for this inconvenience.
By Jo from Santa Barbara, CA on December 2, 2015
What is a "burner"?
By Brennan W. on December 2, 2015
Answer:The burner is the actual main piece that gas flows through to create flames around the log set.
By Dan from Okemos, Michigan on January 13, 2013
Which logs are rated for outside use?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
All of our R.H. Peterson (Real Fyre) logs are manufactured from refractory cement and can be used outdoors without a problem. However, if you are interested in purchasing a burner assembly as well, it will be necessary to make a selection from our outdoor offerings. The outdoor log sets can be seen here
By Jo from Santa Barbara, CA on December 2, 2015
Do I install my gas logs or should someone else do it?
By Brennan W. on December 2, 2015
Answer:You will want to hire a licensed plumber or gasfitter to install your gas log set.
By Stephanie from Chicago, IL on October 23, 2012
I have a dual sided fireplace and I am looking for ceramic logs only for a gas fireplace. What do you have as options for me?
By Tyler M. - Fireplace Specialist on October 23, 2012
Answer:If you are looking for gas logs only, we need to know the kind of burner you are currently using in the two-sided fireplace. If you have a Peterson Real Fyre burner, we will be able to suggest some replacement log options. Otherwise, we can only offer complete burner/gas log assemblies with optional pilot kits for operation.
By martin morales from Elkhart, IN on December 28, 2012
We have a gas fireplace but we want to get a gas log set that we can use in our fireplace. How can we know what kind of log set we can get?
By Collin C. - NFI Master Hearth Professional on December 28, 2012
Answer:If the unit came equipped to use a gas burner, it is likely that there is a specific set of gas logs that must be used with the unit. Do you know the manufacturer name and model of the fireplace? There should be a build plate either on the face of the unit or just inside the opening with this information.
By leo from Paradise, CA on October 24, 2012
I have an 18-inch fireplace vented log set I purchased from Lowe's but would like to add more logs to the set. I have maybe just two, which would fill nine large spaces on each side of the center log. Can I add a couple of logs without compromising the intent of the original log set?
By Tyler M. - Fireplace Specialist on October 24, 2012
Answer:We cannot recommend adding logs to an existing log set that will come into contact with the flame. This could cause incomplete combustion issues such as soot and carbon monoxide.
By Gerald Enochs from Alvin, TX on January 7, 2017
I recently purchased a Superior FM 30" Dual Burner Kit - Match Lit (FVDR30) from you. I would like to order logs that will work nicely with the burner kit.
By Brennan W. on January 9, 2017
Answer:Following this message, you will receive a quote for the log set for the burner purchased. If you have any questions or would like to place an order, please give us a call at 1-800-203-1642 and reference your five digit quote number. We look forward to hearing from you.
By Joanne from Englewood, CA on December 31, 2016
If I have Peterson burner and remote, can I use Frye vented logs?
By Will M. on January 2, 2017
Answer:While RH Peterson and Real Fyre are the same company, any "logs only" option advertised on our site may only be used with Real Fyre vented burners and may not be used with Real Fyre ventless burner systems. For proper sizing and to ensure the logs we offer may be used, please provide the model number of the burner.
By Nick from Dallas, Texas on October 12, 2013
I already have a burner in our fireplace that is in working order. Can I buy just the gas logs to use on my own burner that is already installed?
By Tyler M. - NFI Certified Specialist on October 14, 2013
Answer:The gas logs that we sell are only tested and listed for use with R.H. Peterson's Real Fyre vented gas log burners. If you use these logs on a burner from a different manufacturer, you will void the warranty on the logs and your burner.
By Donna from Shreveport, LA on December 31, 2012
We have a fireplace that already has a gas burner in it that we usually use with wood. We are wondering do you just place the logs on the same thing that we put the logs on?
By Tyler M. - Fireplace Specialist on December 31, 2012
Answer:No, our gas logs require a compatible burner that will include a grate for the logs.
By Donnie from Leitchfield, Kentucky on November 23, 2013
I need replacement logs for my ventless 2 sided or multi view gas fire place. The model number is FBST. The burner works just fine but the cover on the logs for the controls will not stay on because the two "prongs" won't stay in place and it eventually falls to the floor. Will I have a choice in the logs or will only one model/style fit?
By Tyler M. - NFI Certified Specialist on November 25, 2013
Your FBST firebox
can utilize any vent-free gas burner system. However, we would need the model information from your burner to check availability of suitable replacement logs. Otherwise, you would need to replace your entire burner with a new see-thru ventless gas log set.
By Dan from TX on October 20, 2016
We just moved into our home and are "missing" a few "artificial" logs from our gas fireplace. Can we buy 1 or 2, alone, or do we have to buy a full set? The fireplace is Hearth & Home brand, model #ND3933L, serial: GA14400441. Thank you.
By Will M. on October 20, 2016
Answer:We are not a Hearth & Home dealer and their products are not offered online; I suggest contacting a local dealer for replacement parts.