Each step with eFireplace was fantastic.
Step 1 - I shopped the internet, and eFireplace had the best presentment and pricing of all other sites visitied. The information I needed was available and presented in a logical way. And the prices were notably better than any other e-retailer.
Step 2- Installation had some bumps and required some questions, but eFireplaceStore was there to help. I was installing a ventless gas log set in a solid fuel firebox, so had some unique questions about the placement of the gas supply line. Chris took the extra effort to call the manufacturer and get the real answer to my question. I also installed remote controls for this see thru fireplace, and had questions on multiple remote control receivers. Tyler actually set up my scenario on the bench in his shop, and tested the scenario in various ways. This was the kind of customer service I expect at 5 star luxury hotels. Fantastic.
Step 3 - Flip it on and enjoy. Can't describe how much we are enjoying the new fireplace. It is a beautiful addition to the house, and very cozy. The only downside is that the family will probably want to run it year round.
In summary, best prices in the market, exemplary customer service, and a high quality product - this was an experience that warmed the heart.
Pros:The product was high quality and relatively easy to install. The instructions for the gas logs were very good.
The Customer Service was spectacular - everyone was attentive, responsive, well informed, courteous, and genuine.
Cons:The instructions for the remote control were barely adequate, and were not relative to my installation - see thru log set with two toggle switches.