By John Gittings from Auburn, AL on March 1, 2014
Can you extend the chimney or do you have parts to add to extend the chimney?
By Collin C. - NFI Master Hearth Professional on March 3, 2014
Answer:The manufacturer advises that this chimney system can be extended by means of a metal anchor plate and chimney sections, if it is needed. However, they do not offer additional cast stone sections to extend the chimney.
By Amy from IN on June 5, 2016
I live in a climate with 4 seasons. My concern is during the winter we have a lot of snow. Will the freezing /thawing process damage the fireplace? What is the lowest temperature it will withstand?
By eFireplaceStore on June 6, 2016
Answer:Because the cast stone is non-porous, it is not negatively effected by the freeze/thaw cycle. This product has been utilized in areas that regularly see temperatures as low as -25 degrees without a problem.
By Chris from CO on May 12, 2013
Can this be placed on a wood deck?
By Tyler M. - NFI Certified Specialist on May 13, 2013
Answer:Per the manufacturer, these fireplaces can indeed be installed on an elevated deck of natural or synthetic materials. You will simply want to make sure you have the proper support for 1200 pounds. Over a 2 foot by 4-foot area, that would equal about 150 pounds per square foot. 2 x 10 joices every 12 inches is recommended.
By Rebhekka Fernandez from Diamond Car, CA on November 24, 2016
I like this fireplace, but I don't need a see-through opening and glass doors. I also want to cover the fire place with stone, is this possible?
By Kim from Tucson, AZ on May 13, 2013
Do you have a see thru version of this fireplace?
By Tyler M. - NFI Certified Specialist on May 14, 2013
By Laura from Houston, TX on December 11, 2013
Does the BBQ version emit more warming heat for a patio than the see thru version, or are they equal?
By Collin C. - NFI Master Hearth Professional on December 11, 2013
Answer:While the heat potential is the same for both models, the one sided model is better at directing radiant heat to one side of the fireplace. This may be the better option for a patio.
By Diane from Mancos, CO on May 14, 2013
I'm having trouble finding 4x12x12 blocks. I have found 2x12x12. If I double stack them to get the 4" height, will that be strong enough to support the weight? The stones will be on dirt.
By Tyler M. - NFI Certified Specialist on May 14, 2013
Answer:Per the manufacturer, the base requirement for installation of this outdoor fireplace is a solid foundation that is able to support 1,300+ lbs (the approximate assembled weight of the unit). We recommend checking with the manufacturer or dealer for the blocks you will be using to ensure this would be feasible.
By Mike from Santa Cruz, CA on September 11, 2015
Would it be possible to put decorative rock in this Mirage Stone open face outdoor gas fireplace with gas logs and burner?
By Will M. on September 11, 2015
Answer:If you are referring to the face of the fireplace, there is no reason that you cannot cover this with noncombustible material. If you are referring to the gas log set, this is not listed for use with any other media aside from the log set.
By Mike from Central PA on October 21, 2012
Does it come as shown, with the base included?
By Collin C. - NFI Master Hearth Professional on October 22, 2012
Answer:This unit will arrive just as pictured. No additional accessories will need to be purchased to complete installation.
By Kathy from FL on February 13, 2017
Does it have glass doors?
By Will M. on February 13, 2017
Answer:Unfortunately, glass doors are not available for the Mirage Stone product line.
By Gail from GA on March 31, 2015
Does this outdoor gas fireplace need to be away from any over head branches from trees? Is it vent free?
By Brennan W. on March 31, 2015
Answer:The log set that comes with this unit is vented. Any overhead branches need to be at least four feet away from the top of the chimney.
By Diane Cherbak from Mancos, CO on October 24, 2012
Is this unit just open in the front? Is it designed to burn wood logs? Does the material hold up to cold weather - that is, zero degree temperatures? Does it need to be placed on concrete or can it be installed on soil?
By Tyler M. - Fireplace Specialist on October 25, 2012
Answer:The unit will have a set of doors that you choose: there are several decorative options which you can see in one of the images in the gallery above. Simply click on it to see the styles available.
The material does indeed hold up to cold weather, as the manufacturer says it "will stand up to anything the elements can throw at it."
A concrete base is not required, per the manufacturer: "Eight 4" x 12" x 12" blocks leveled on solid soil will be fine. Many fireplaces have been set directly on grass, soil or decorative rock, although this may cause some sagging over time."
By Matt from Placentia, CA on May 2, 2017
Can you add custom stone to the facing of this item?
By Will M. on May 2, 2017
Answer:There is no reason that non-combustible finishing material of your choosing could not be adhered to the surface of this fireplace.
By Kris from Jax, FL on March 12, 2013
I have a mirage fireplace like this one and want to convert it to gas logs that are just hooked to a portable tank. What do I need? Is there a kit?
By Collin C. - NFI Master Hearth Professional on March 13, 2013
Answer:We do carry a specific kit that Mirage Stone offers for their outdoor units as an option. The set is manufactured by Hargrove and is from their "Grand Oak" series. The kit is sells as a $500 accessory option.
By Ryan from San Bernadino, CA on July 3, 2014
How far away would the back of the unit need to be away from a fence?
By eFireplaceStore on July 3, 2014
Answer:Per the manufacturer, 3 feet of clearance is required between the unit and any combustible wall, fence, or deck railing.
By Chris from Murrells Inlet, SC on July 26, 2015
Does this Mirage Stone open face outdoor gas fireplace with gas logs and burn come with only 1 opening in the front? Also, can the hearth be shaved down by an inch?
By Will M. on July 27, 2015
The see-through version of this can be seen here.
The manufacturer does not recommend altering the base of this fireplace as you have described.