By Terry from OK on February 19, 2017
We have a Superior fireplace insert and we have a good pilot light; but the burner will not start. We have replaced the gas valve and are not sure what to do next. Thank you.
By Will M. on February 20, 2017
If the system has not been serviced in some time, it could simply require cleaning. For this service and to deal with any issues that may go beyond basic maintenance, we recommend using the National Fireplace Institute's Website
to locate a qualified technician in your area.
By Lisa from Suffolk, VA on January 15, 2017
I have a wood burning Superior KC38-2 fireplace that is missing the back panel insert (heat refracting board), and I am looking for a replacement?
By Brennan W. on January 16, 2017