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Empire Gas Logs
Have Questions About Empire Gas Logs?
- Read customer questions about Empire Gas Logs - answered by our fireplace specialists
- Ask our staff questions - Your questions will be answered by our NFI Certified fireplace specialists for free!
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Empire Gas Logs Q&A with the NFI Certified Specialists
* Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
3 Questions &
3 Answers
Sunny
from Lock Haven PA asked:
October 30, 2020
Do your ventless natural gas fireplace logs have an oxygen sensor?
1 Answer
Yes, there is an ODS (oxygen depletion sensor) included on the ventless gas log sets.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 30, 2020
Larry B.
from Biloxi, MS asked:
January 21, 2020
I have a VFDR24LBP-2 with remote and tried new batteries in both remote and remote box switch is in off position. Logs light fine manually. What do I do?
1 Answer
Based on your description, it appears the remote control is dead. These remotes typically have a one-year warranty. If you are outside this warranty, you will need to purchase a replacement. We apologize for the inconvenience.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on January 21, 2020
Michael
from Bella Vista, AR asked:
February 6, 2018
Can gas logs be converted to propane?
1 Answer
Generally speaking, only vented gas logs may be converted to propane and not vent free.
Submitted by:
Will M.
on February 6, 2018
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