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Empire Gas Logs

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Customer Q&A with Product Specialists

Sunny from Lock Haven PA asked:
Do your ventless natural  gas fireplace logs have an oxygen sensor?
Do your ventless natural gas fireplace logs have an oxygen sensor?
Yes, there is an ODS (oxygen depletion sensor) included on the ventless gas log sets.
Answered by: Tyler M. - NFI Master Hearth Professional

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1
Larry B. from Biloxi, Ms asked:
I have a VFDR24LBP-2 with remote and tried new batteries in both remote and remote box switch is in off position. Logs light fine manually. What do I do?
I have a VFDR24LBP-2 with remote and tried new batteries in both remote and remote box switch is in off position. Logs light fine manually. What do I do?
Based on your description, it appears the remote control is dead. These remotes typically have a one-year warranty. If you are outside this warranty, you will need to purchase a replacement. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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3
Michael from Bella Vista, AR asked:
Can gas logs be converted to propane?
Can gas logs be converted to propane?
Generally speaking, only vented gas logs may be converted to propane and not vent free.
Answered by: Will M.

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2
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