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Empire Super Charred Oak Ventless Gas Logs

Empire Super Charred Oak Ventless Gas Logs

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Customer Q&A with Product Specialists

Ray M. from Siler City, NC asked:
We purchased a ventless Empire fireplace through your dealer, Builders Fireplace and Stone in Archdale, NC, and are having trouble lighting it. The dealer is no longer taking service calls. Is there another dealer in the Greensboro, Sanford, Burlington, or Southern Pines, NC area, or a repair/service technician in our area?
We purchased a ventless Empire fireplace through your dealer, Builders Fireplace and Stone in Archdale, NC, and are having trouble lighting it. The dealer is no longer taking service calls. Is there another dealer in the Greensboro, Sanford, Burlington, or Southern Pines, NC area, or a repair/service technician in our area?
I'm sorry to hear you're having trouble lighting your Empire fireplace and that your dealer is no longer available for service. To find a qualified technician in your area, please contact Empire directly at 866-214-9918. They should be able to provide you with a referral to a certified professional in the Greensboro, Sanford, Burlington, or Southern Pines, NC area. You can also check the National Fireplace Institute's website at nficertified.org for a list of certified technicians.
Answered by: Tyler M. on May 04, 2026

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