England Stove Works
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Have questions?
Our NFI-certified experts are ready to help!
Customer Q&A with Product Specialists
Jimmy W.
asked:
Where are these stoves made?
England Stove Works stoves are built in Monroe, VA.
Answered by:
Tyler M. - NFI Master Hearth Professional
Nani
from NH asked:
Why isn't the bottom auger turning on at startup?
Troubleshooting an auger that doesn't turn on at startup depends on your specific stove model, so the fastest solution is to contact England Stove Works technical support. You can reach them at 1-877-356-6663 (Monday to Friday, 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST), by email at tech@sbi-international.com, or through the technical support form on the Englander website. Please have the model and serial number from your stove's data plate ready. If the stove needs an on-site inspection, a local NFI certified hearth professional can diagnose it. Once you identify the failed part, reply with your model number, serial number, and part number so we can check whether we can source it for you.
Answered by:
Aaron D.
on Oct 28, 2026
Charles G.
from 614 cr 415 Englewood tn 37329 asked:
I have an Englander stove and am replacing a single pipe with a double pipe. If I send pictures of the stove and pipe, can you tell me what pipe will fit the top of the chimney? I'm thinking about a telescopic double pipe. Do you sell this type of pipe and do you have any recommendations?
Yes, we carry double wall stove pipe, including telescopic lengths for the final connection to the chimney. Wood Stove PipeHowever, double wall stove pipe and chimney systems are manufacturer-specific and not cross-compatible. To help you find the exact pipe you need, please provide the following details:- The exact model number of your Englander stove (found on its rating plate), so we can confirm the required flue collar diameter and check the approved venting in the manual.- The manufacturer and model line of the chimney system the pipe will connect to, as this determines compatible double wall pipe and adapters.- Whether the pipe run stays within the room or passes through a wall, ceiling, or roof.Photos of the stove's rating plate and the existing pipe are helpful if providing the numbers is difficult. Once we have this information, we can identify the exact pipe and any necessary adapters.
Answered by:
Tyler M.
on Sep 08, 2026
Carl
from USA asked:
I have model 25-pdvc-55-shp10. The bottom auger runs continuously, and the only way to make it stop is to unplug it from the outlet. What could be wrong with it? Could it be the control board?
The lower auger is designed to spin constantly to feed fuel into the fire, while the upper auger cycles on and off to regulate the feed rate. If the auger continues to run non-stop during the shutdown cycle and after the stove has cooled down, the relay on the control board responsible for the lower auger may be stuck in the closed position, continuously sending power to the motor. This would indicate a faulty control board.
Answered by:
Aaron D.
on Jun 17, 2026
Showing 4 of
10 Questions and Answers
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