England Stove Works
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Our NFI-certified experts are ready to help!
Customer Q&A with Product Specialists
Jimmy W.
asked:
Where are these stoves made?
England Stove Works stoves are built in Monroe, VA.
Answered by:
Tyler M. - NFI Master Hearth Professional
Charles G.
from 614 cr 415 Englewood tn 37329 asked:
I have an Englander stove and am replacing a single pipe with a double pipe. If I send pictures of the stove and pipe, can you tell me what pipe will fit the top of the chimney? I'm thinking about a telescopic double pipe. Do you sell this type of pipe and do you have any recommendations?
Yes, we carry double wall stove pipe, including telescopic lengths for the final connection to the chimney. Wood Stove PipeHowever, double wall stove pipe and chimney systems are manufacturer-specific and not cross-compatible. To help you find the exact pipe you need, please provide the following details:- The exact model number of your Englander stove (found on its rating plate), so we can confirm the required flue collar diameter and check the approved venting in the manual.- The manufacturer and model line of the chimney system the pipe will connect to, as this determines compatible double wall pipe and adapters.- Whether the pipe run stays within the room or passes through a wall, ceiling, or roof.Photos of the stove's rating plate and the existing pipe are helpful if providing the numbers is difficult. Once we have this information, we can identify the exact pipe and any necessary adapters.
Answered by:
Tyler M.
on Sep 08, 2026
Carl
from USA asked:
I have model 25-pdvc-55-shp10. The bottom auger runs continuously, and the only way to make it stop is to unplug it from the outlet. What could be wrong with it? Could it be the control board?
The lower auger is designed to spin constantly to feed fuel into the fire, while the upper auger cycles on and off to regulate the feed rate. If the auger continues to run non-stop during the shutdown cycle and after the stove has cooled down, the relay on the control board responsible for the lower auger may be stuck in the closed position, continuously sending power to the motor. This would indicate a faulty control board.
Answered by:
Aaron D.
on Jun 17, 2026
Samuel C.
asked:
I'm looking to buy a home with an England stove that has a double-walled pipe with very little clearance to the surrounding brickwork. It also has a different setup that I'm not used to seeing, and I'm concerned about its safety. I've included pictures for context. Can you let me know if it will be safe to use? The current owner has used it for years.
We apologize, but we are unable to confirm the safety or usability of a stove based on photos alone. We strongly recommend having a local chimney sweep or NFI-certified fireplace technician conduct an on-site evaluation of the stove and chimney. You can use the links below to find someone in your area: Chimney Safety Institute of America and National Fireplace Institute
Answered by:
Tyler M.
on Apr 09, 2026
Showing 4 of
9 Questions and Answers
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