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Customer Q&A with Product Specialists

Maureen G. from Pawleys Island, SC asked:
Can Heatmaster ventless logs be cleaned so they dont smell dusty? Or should they be replaced?
Can Heatmaster ventless logs be cleaned so they dont smell dusty? Or should they be replaced?
The logs can be cleaned with a dry soft bristle brush and a vacuum.
Answered by: Devon P.

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Buddy W. from Bryson City NC asked:
Do you carry an 18" set of propane gas ventless logs that operate with a "thermocouple" instead of a "thermopile"?
Do you carry an 18" set of propane gas ventless logs that operate with a "thermocouple" instead of a "thermopile"?
Almost all ventless log sets will use a thermocouple ODS. Any set with a manual valve won't have a thermopile.
Answered by: Nevins P.

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