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    Have Questions About Heatmaster?

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    Heatmaster Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    2 Questions & 2 Answers
    Maureen G
    from Pawleys Island, SC asked:
    January 19, 2022
    Can Heatmaster ventless logs be cleaned so they dont smell dusty? Or should they be replaced?
    1 Answer
    The logs can be cleaned with a dry soft bristle brush and a vacuum.
    Submitted by: Devon P. on January 19, 2022

    Buddy W.
    from Bryson City, NC asked:
    April 1, 2021
    Do you carry an 18" set of propane gas ventless logs that operate with a "thermocouple" instead of a "thermopile"?
    1 Answer
    Almost all ventless log sets will use a thermocouple ODS. Any set with a manual valve won't have a thermopile.
    Submitted by: Nevins P. on April 1, 2021

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