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    Majestic Chimney Products Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    3 Questions & 3 Answers
    from Spencer, IA asked:
    March 17, 2020
    I purchased a Majestic gas fireplace in the late 1990s. Worked great for many years and have had someone clean it periodically. The flame still looks great but the exhaust vent creates heavy soot on my siding and sophet. Is it time for a new unit or can the flame be adjusted to burn cleaner?
    1 Answer
    It may be the unit needs cleaning and servicing, or it very well could be some parts are no longer working as they should. With a unit that old some may not be available any longer. So it might be time to replace the unit.
    Submitted by: Owen O. on March 18, 2020

    Dan F.
    from Lone Tree, CO asked:
    December 24, 2019
    I'm looking for a horizontal termination cap that fits model G36HVpi, it has a 5" inner and a 9" outer, do you have one?
    1 Answer
    Unfortunately, these venting components are no longer available. 
    Submitted by: Will M. on December 24, 2019

    from West Chicago, IL. asked:
    May 16, 2017
    Since Majestic products don't make SK 830/2 anymore, what is the replacement Majestic part number? Thank you.
    1 Answer
    Unfortunately, there is no alternative to the SK8 elbows. We apologize for any inconvenience.
    Submitted by: Brennan W. on May 16, 2017

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