Real Fyre Fireplace Insert Replacement Parts & Accessories

Hi Greg, We understand your concern regarding the gas leak from your Real Fyre fireplace unit and are glad to hear that Spire, your local gas company, inspected it. Real Fyre products generally have the following warranty coverages: * **Ceramic Refractory Gas Logs (Vented and Vent-Free):** Lifetime Warranty * **Vented and Vent-Free Indoor Burners:** 10-Year Warranty * **Glass, Gems, Nuggets, and Fiber-Ceramic Blend Logs:** 5-Year Warranty * **Most Valves, Ignition Systems, and Controls:** 1-Year Limited Warranty (excluding batteries) * **SPK-26 Controls:** 3-Year Warranty * **APK-17 Valves/Ignition Systems:** 2-Year Warranty * **Insert Body and Firebox:** Lifetime Warranty For issues like a gas leak, the remedy is typically handled through the manufacturer's warranty claim process. Please note that R.H. Peterson, the manufacturer of Real Fyre, requires all installation, warranty, and service to be performed by a qualified professional service technician, service agency, or gas supplier, as improper installation can void the warranty. To determine the exact warranty coverage for your unit and to initiate a claim, please provide the **manufacturer and model number**, along with the **serial number** from your Real Fyre fireplace. This information is usually located on a rating plate on the unit or in the product manual. Once we have this information, we can assist you in filing a warranty claim with the manufacturer. Alternatively, you can file the warranty claim yourself online via this link: https://www.efireplacestore.com/warranty.html Thank you.