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    Superior Gas Logs Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    4 Questions & 4 Answers
    L Smith
    from Waxahachie, TX asked:
    May 18, 2020
    Can I use superior glass rocks in my wood burning Superior fireplace? 
    1 Answer
    If your Superior woodburning fireplace is listed to accept a decorative vented gas appliance, you can get a vented or ventless gas burner and use decorative rock media with that burner.  However, you should not use decorative rock media in conjunction with burning wood. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on May 18, 2020

    Mary T
    from Prattville, AL asked:
    February 16, 2020
    Can I add rock wool, glowing embers, vermiculite granules, glass or any other material to dress up my ventless Superior gas logs and make them appear more real?
    1 Answer
    Additional embers should never be added to a ventless gas log set. You may only use the material listed in the product literature included with your log set and this material must only be placed exactly as described. 
    Submitted by: Will M. on February 17, 2020

    James J.
    November 27, 2019
    Is heat resistant caulk required where the flue penetrates the roof deck (approx. 7' from firebox)?
    1 Answer
    The vent pipe should have the proper clearance as it passes the roof deck, and this should be void space with no material - the underside penetration can be flashed with sheet metal and the top side is covered by a roof flashing (mounted to the roof deck under the shingles). The clearance requirement will depend on the manufacturer and model of the fireplace and chimney/vent pipe you are installing.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 27, 2019

    Edwin B
    from seaside,ca asked:
    January 1, 2018
    How often do you have to replace gas fireplace logs? thx.
    1 Answer
    For the ceramic fiber log material offered with the lower-priced log sets, this material will break down over time and require replacement in roughly 5-10 years. For the higher-tier refractory ceramic logs, these will last a lifetime.
    Submitted by: Will M. on January 2, 2018

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