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Customer Q&A with Product Specialists

Sean H. from New Marlbourgh Massachusetts asked:
I'm looking to have my Valcourt FP14 Cartier fireplace insert inspected. The fire bricks are crumbling and the heater controls are completely melted.
I'm looking to have my Valcourt FP14 Cartier fireplace insert inspected. The fire bricks are crumbling and the heater controls are completely melted.
We are sorry to hear about the condition of your Valcourt FP14 Cartier insert. Crumbling firebricks and melted heater controls both indicate a service issue that requires an in-person evaluation. For safety, we recommend having the unit inspected by a professional before it is used again. A local NFI Certified technician or chimney sweep can assess both the firebox and the controls to determine what needs to be repaired or replaced. You can find a certified professional near you here: NFI Certified Pros.
Answered by: Tyler M. on Aug 28, 2026

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