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Customer Q&A with Product Specialists

Rick from Nebraska asked:
I have an Empire model BP28-BMP-4, serial 1103522710 LP. I am looking for the main control board, specifically the AM3 TW-35s TS-5s 120V 2.5 VA.
I have an Empire model BP28-BMP-4, serial 1103522710 LP. I am looking for the main control board, specifically the AM3 TW-35s TS-5s 120V 2.5 VA.
We apologize, but we do not have any parts available for this model.
Answered by: Tyler M. on Feb 02, 2026

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Gerald S. from northern IL asked:
Does the  VFSR-24 have a hood?
Does the VFSR-24 have a hood?
Answered by: Tyler M. - NFI Master Hearth Professional

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Gaines L. from Maryville, Tennessee asked:
I have a new Empire Log Unit, Model # VFSE-18-1. Can I get a blower?
I have a new Empire Log Unit, Model # VFSE-18-1. Can I get a blower?
This type of ventless log set is not listed for use with a blower.
Answered by: Nevins P.

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