By Karl from MI on August 3, 2017
Can I use my programmable millivolt thermostat with this unit?
By Tyler M. on August 3, 2017
Answer:Yes, this fireplace is compatible with any millivolt remote control or thermostat.
By Tom from FL on December 31, 2014
Does this unit come with the wood frame as pictured?
By eFireplaceStore on December 31, 2014
Answer:This unit does not come with the accessory top as standard, however it can be seen under the accessories tab on the main item page.
By Steve from Chicago, IL on March 16, 2013
Can fire glass be used instead of the logs?
By Collin C. - NFI Master Hearth Professional on March 18, 2013
Answer:This particular model does not have provisions for the burner to be used with glass instead of ceramic logs.
By Curt Larson from San Francisco, CA on December 3, 2011
Hi, does this unit include the glass doors? So all that is needed for install is the logs/burner and whatever vent pipe connection is needed?
By Kevin E. - Fireplace Specialist on December 5, 2011
Answer:This unit will indeed include all three glass panels to fully enclose the appliance. The burner assembly is also built-in. The log set and venting assembly will need to be added to complete installation.
By Rhonda from PA on August 9, 2014
The picture shows a wood surround. This is not mentioned in the description nor is it mentioned as an add on. Does the wood surround come with this unit?
By eFireplaceStore on August 11, 2014
Answer:The unit is shown with a wooden mantel top and base, which are available as accessories, but do not come standard with the fireplace. These components can be seen approximately half way down in the accessory tab on the item page.
By tim deuso from plattsburgh new york on July 18, 2012
When you order the mantel top for the peninsula fireplace do you also get the side trim pieces in the same wood?
By Collin C. - NFI Master Hearth Professional on July 19, 2012
Answer:Per the manufacturer, the vertical finish panels will indeed be included with the purchase of the upper mantel for this fireplace. Detailed instructions will be provided with the components.
By marisa from RI on October 15, 2014
Does the surrounding wood come with this unit? Also, is it easy to install?
By eFireplaceStore on October 15, 2014
Answer:The upper and lower wooden casements are sold as optional accessories, which are listed under the accessory tab on the item page. This unit is relatively easy to install when venting horizontally through an outside wall, but requires additional planning and framing when vented vertically.
By Mark from Michigan on February 8, 2014
I am looking for a remote for this unit that the builder put in my condo. What do you recommend for this unit? We don't need anything fancy, just a remote that is reliable.
By Chris on February 9, 2014
By William L. Moore from Landenberg, PA on November 25, 2016
Does this unit come with a variable speed fan and how is it powered? Does it come with an electronic ignition pilot? Is there a 42" (w) model available?
By Gail from Republic, MO on January 20, 2016
What energy efficiency rate is this Empire Tahoe Premium direct vent natural gas peninsula fireplace and what size room would it heat? I'm thinking of placing it between my kitchen area and living area. I want it to be my "back up" to my regular forced air gas central air system. This means it would have to heat without a blower.
By Brennan W. on January 20, 2016
Answer:This unit operates at 35,000 BTU's and can heat up to 1000 square feet.
By David from FL on March 18, 2014
Is this for Empire Tahoe Premium Direct Vent Natural Gas Peninsula Fireplace - 36" - DVP-36-PP32EN?
By Tyler M. - NFI Certified Specialist on March 19, 2014
Yes, this fireplace is a three-sided, peninsula direct vent gas fireplace. It requires the Empire LSU24RR Log Set
and the appropriate venting components for your application.
By Ronald from Jamesport, New York on November 7, 2016
Can you use a power vent to vent below this unit?
By John from Boston on January 22, 2013
I am interested in learning if we need to have any particular material for flooring when considering placing a gas peninsula fireplace? Does it need to be ceramic or fireproofing material?
By Tyler M. - Fireplace Specialist on January 22, 2013
Answer:If the fireplace is to be installed on anything other than wood flooring (in which case nothing is required underneath), such as tile, carpeting or other combustible material, it should be installed on a metal or wood panel extending the full width and depth of the appliance. There is no additional fireproofing required.
By Matt from Charlestown, Indiana on December 1, 2013
I purchased this unit about a year ago and I have recently finally gotten around to getting the fireplace operational. I installed the log set that came with it when I purchased it, but I realize that I must be missing the glowing embers. I am not sure if they came with it when I ordered it. Can you advise me what else I need inside the fire box in addition to the log set? Can you advise on what I should get to make the fire look its best when it is on?
By Collin C. - NFI Master Hearth Professional on December 2, 2013
This item should have come with a bag of the standard rock wool embers. In addition to the standard embers, the Empire Platinum Glowing Fireplace Embers
are also available to add further effect. The rock wool is available, but I will need to contact you via phone to place an order, as we do not have the item listed on our site.
By Beth from Kansas City, MO on July 14, 2014
Can you give me the glass dimensions?
By eFireplaceStore on July 15, 2014
Answer:The glass area on the long sides measures 32 1/2 wide by 22 inches tall. The glass on the short end measures 17 1/2 inches wide by 22 inches tall. These measurements do not include the metal frame the glass mounts to.
By Jeff from OH on December 8, 2015
If I purchase this Empire Tahoe Premium direct vent natural gas peninsula fireplace as is, what other items need to be purchased to get it in working order? Also, is this a glass contained fireplace or does it have screens?
By Will M. on December 8, 2015
Aside from the required Empire LSU-24-RR Rock Creek Refractory Log Set - 24"
and barrier screen, you will need to purchase venting. Direct vent fireplaces of this type are closed off from the home with tempered or ceramic glass (this fireplace has tempered glass) and use a coaxial or "pipe within a pipe" system to draw in their combustion air and exhaust to the outdoors.
Please answer the questions asked on our Chimney Pipe Design & Quote Form
and you will receive a comprehensive list of components required for installation.
By Curt Larson from San Francisco, CA on January 26, 2012
I recently purchased this unit from you. In my install I will need to do side vent out through the wall, then run horizontally with slight upward pitch for 4', then terminate. Could you advise what parts I would need for that?
By Tyler M. - Fireplace Specialist on January 26, 2012
Answer:For a 4-foot horizontal run, you will need to vent directly out of the top of this unit. You will need a vertical rise of 4 feet before turning horizontally and going 4 feet to the outside wall. Please advise if this is possible for your application, and we will be happy to provide you with pricing and availability on the parts you will need.
By Sandra from Taos, NM on July 16, 2013
Does this work at a 7,000 ft altitude?
By Tyler M. - NFI Certified Specialist on July 17, 2013
Answer:Per the manufacturer, you will need to purchase a separate pilot orifice to use this fireplace at 7,000 feet elevation.
By Kori from Salmon, ID on October 24, 2012
For the warranty to be valid, can the home owner do the installation or must it be done by the local propane company?
By Tyler M. - Fireplace Specialist on October 24, 2012
Answer:While we always recommend using a qualified installer, our supplier has informed us that Empire will still honor the warranty on a Tahoe fireplace even if the homeowner installs the unit himself/herself.
By Michael Berg from New Braunfels, TX on January 1, 2012
Does this unit come in propane?
By Tyler M. - Fireplace Specialist on January 2, 2012