By Tom from Cleveland, OH on September 10, 2015
What is the difference between the Empire intermittent and milivolt Slope Glaze burners?
By Will M. on September 10, 2015
Answer:A standing pilot or millivolt system features a standing pilot that, when in contact with the thermocouple/thermopile, produces enough millivoltage to keep the pilot plunger open as well as open the main valve plunger for operation of the burner. An intermittent pilot ignition system offers the flexibility of either standing or a non-standing pilot ignition. The system will feature a control board and battery backup in addition to the valve. Turning on the system sends 6v to the control board and this activates the spark ignitor. Once the pilot flame is lit and a signal is sent from a flame sensor back to the control board, the ignitor will cease and the system will then rely on the millivoltage produced by the (now) standing pilot contact with the flame sensor.
By Dale from Lima, OH on September 26, 2015
I found a tiny bag of rock wool in the envelope that came with this Empire 30 inch multi-sided rock creek refractory ventless natural gas log set and millivolt slope glaze burner. Not nearly enough to put some on the small holes at the edges of the burner. Why is it that so little came with this? Can I just buy a bag of rock wool and add to that? Also, what the is the difference between the millivolt burner and the intermittent pilot? How does each work and which should I use?
By eFireplaceStore on September 28, 2015
Answer:Because of the potentially dangerous release of byproducts from vent free appliances and log sets, the manufacturer includes only a limited amount of rock wool for use with the very front of the burner pan. The wool must be separated and spread in a very fine layer across the front row of perforations and while the quantity does appear minuscule, the glowing effect is very good once the installation is completed.
Millivolt burner assemblies utilize a standing pilot that burns at all times. This system does not require any power source to operate, as the pilot itself heats a thermocouple that provides power to the valve. The system is also very reliable. Intermittent pilot assemblies use a powered spark ignitor that lights the pilot each time the unit calls for heat. Once the pilot is stable, the main burner will ignite. The system will extinguish the pilot each time the system shuts down. This system saves gas and keeps the the pilot from producing any residual heat near the fireplace when not in use.
By Barbara from Sellersburg, IN on October 9, 2015
Is there any odor when these Empire 30 inch multi-sided Rock Creek refractory ventless natural gas log set are burned?
By Will M. on October 12, 2015
Answer:Initially, some of the non-toxic bonding agents used in the manufacturing process may need to burn off or "cure." This is referred to as the initial "burn off" phase and this odor will dissipate You should operate the log set on the high for 2-3 hours with a window cracked for the odors to go away. Any odor from after this period would be from improper installation or a lack of maintenance as these logs are solid refractory and will not hold an odor like their ceramic fiber counterparts.
By Joseph from MD on October 19, 2016
Can this fireplace be viewed from both sides? Does it have a low-high flame adjustment?
By Tyler M. on October 19, 2016
Answer:Yes, this is a multi-sided burner meant for installation inside an existing see-thru (two-sided) or peninsula (three-sided) woodburning fireplace. The burner features a hi/lo knob for flame adjustment, and there is an upgraded burner available separately that utilizes a remote control that can give you variable flame control as well.
By John from OH on August 8, 2015
Does this Empire 30 Inch multi-sided Rock Creek refractory ventless natural gas log set come with a remote to turn the logs on and off?
By Kevin E. on August 9, 2015
Answer:This unit includes a manual on/off switch for operation. However, we have several remote options in our Accessory tab on this item page. The optional remotes include basic on/off functionality or thermostatic control.