By Jim Roytek from Atlanta, GA on November 19, 2016
Can you email me the manual for this fireplace?
By Howard from Henderson, NV on October 21, 2014
How many logs come with the 36 inch Empire premium Traditional outdoor fireplace?
By Will M. on October 21, 2014
Answer:This 36 inch Empire premium Traditional outdoor fireplace comes with a seven piece log set.
By Bill from NJ on February 20, 2016
For the non-combustible studs, can that be a 2x4 encased in a metal outer layer?
By eFireplaceStore on February 22, 2016
Answer:Noncombustible studs will be made of metal only. They are C-channel studs with a hollow center and are the same type of material that commercial structure walls are typically made of.
By Matt Adkins from Oxford, Ohio on December 22, 2016
Do the logs actually come with this fireplace, or are they extra (additional $270)? The description says they come with it. Also, is the burner actually stainless steel?
By Chaz on December 22, 2016
Answer:This unit DOES NOT include a 7-piece log set. It is an optional choice when you choose your burner configuration, and it is an additional $270. The burner itself is not stainless steel, but the outer design of the unit is.
By Li Duffus from Pittsburgh, pa on January 13, 2012
Could I build this piece with marble surround against the brick wall on a roofed deck? Do I need to build something to cover the propane tank as well? Thanks.
By Kevin E. - Fireplace Specialist on January 13, 2012
Answer:Please note that this item includes just the stainless fireplace. The marble surround will not be included. Please download this fireplace's installation manual located on this page. Per this manual, this fireplace can indeed be installed on a roofed deck, as long as the installation adheres to minimum clearance to combustibles. As such, the ceiling height should be no less than 36" from the top of the fireplace's hood. It is indeed a good idea to properly house the tank used to fuel this appliance.
By Shaun from Morgantown, WV on September 22, 2015
Does this Empire Premium traditional stainless steel outdoor gas fireplace with intermittent pilot, seven-piece refractory log set, and variable remote control have the ability to have a blower unit?
By Brennan W. on September 22, 2015
Answer:This unit does not have a blower option.
By Bill from Apex, NC on January 5, 2016
Does this Empire Premium Traditional stainless steel outdoor gas fireplace come with metal framing studs?
By Tyler M. on January 5, 2016
Answer:No, there is no framing materials included with this unit - these must be supplied locally or through the installer.
By Howard from Henderson, NV on October 13, 2014
Is the front of this Empire Traditional stainless outdoor fireplace rounded?
By eFireplaceStore on October 14, 2014
Answer:It is not. The gradient on the reflective front in the default photo makes the face of the unit appear convex. However, it is completely flat.
By Andy from Warrington, PA on November 18, 2014
I have an OP36FP72 Empire Natural Gas Outdoor Fireplace that I just installed. It starts up but the flames start dying down after a minute or two and then shuts off. Is it possible it still has air in the lines? When it shuts off it just beeps until I turn it off with the remote. The pressure should be fine because I formerly had a 90,000 BTU gas grill on the same line. How do I troubleshoot this?
By Chris C. on November 18, 2014
Answer:Without additional information, I would first check the pilot assembly and clean it out. If the unit continues to exhibit issues where it will not remain lit, it is also possible that the thermocouple is defective or simply worn out depending on the age of the unit. I would suggest having your installer come out to further troubleshoot the unit to better determine where the fault is.