By Dave from Lewiston, Maine on March 1, 2014
Can you convert a propane version to natural gas?
By Tyler M. - NFI Certified Specialist on March 3, 2014
Answer:In most cases, heaters such as this can indeed be converted for fuel type. Please reply with your full model number and serial number and we can check availability of a conversion kit for your model. We look forward to your response.
By Bobbie Howard on October 17, 2011
Does this heater require a chimney to vent? Or can it be vented directly out of the wall?
By Customer Service on October 17, 2011
Yes, this heater does require vertical venting only, with Type B Gas Vent pipe. You can see the specifications for venting in the owner's manual, which can be downloaded from this item's page. The venting section begins on page 7. You can get the Type B Gas Vent pipe needed to vent this heater on our site, here is that section:
Type B Vent Pipe
By Alan from Newbury, Mass on August 31, 2013
My apartment is 3 rooms but only 23 feet by 23 feet. What size BTU heater will I need?
By Collin C. - NFI Master Hearth Professional on September 3, 2013
Answer:Based on the size of your apartment and the efficiency rating of this heater, this 25k BTU unit would be an excellent choice for your needs. Central location of the heater will maximize the effectiveness of heat distribution.
By phyllis from Albuquerque, NM on October 30, 2012
I cleaned the gas line. Why would the pilot not stay lit?
By Kevin E. - Fireplace Specialist on October 30, 2012
Answer:This concern could be caused by a number of things. Sometimes a clogged gas line could be the culprit. However, it is more likely that the thermocouple is either defective or has a poor connection at the gas valve. In rare instances, a defective valve could also cause this problem.
By Richard from MA on February 22, 2014
The apartment that I have is four small rooms with a total square footage of 735ft. Will this heater be enough for this unit?
By Collin C. - NFI Master Hearth Professional on February 24, 2014
By Peter from MA on August 20, 2013
Is this heater approved in MA and if so where can I find the confirmation?
By Collin C. - NFI Master Hearth Professional on August 20, 2013
Answer:In order for this unit to be used in the state of MA, a licensed plumber must complete the installation. The unit is CSA certified, which is generally accepted by MA for installation. I recommend contacting your local code office for further verification. Most heaters that are accepted for use will have an MA state approval number assigned to them. This is a number that is assigned and kept on file by the state, rather than the manufacturer. I will be happy to provide any additional information that I can.
By Todd from South Bend, IN on December 8, 2013
Is this heater direct vent, or can I vent it through a wall thimble and then into the chimney? I'm having a hard time finding a unit to replace my old console heater I threw away because everything I'm seeing requires combustion air drawn through a concentric flue pipe. My old unit was on an inside wall and I would like to use the same configuration as the outside walls on this basement apartment are below grade.
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:This heater can indeed be vented into an existing thimble. As it is not a direct vent unit, there is not a provision for outside air. The heater will operate in the same manner as your old unit.
By Michael from Mpls mn on December 9, 2011
We can not get the pilot light to stay lit...replaced the thermocouple with a universal one..what is the correct one to use on a empire rh 25-1?
By Collin C. - NFI Master Hearth Professional on December 13, 2011
Answer:Per Empire, the correct part number for the thermocouple you need is R1195. This part is available to be ordered directly from Empire. We will be happy to place the order for you.
By J. Van Volkenburg from fort erie, ontario on February 6, 2012
Does this unit have Canadian approval?
By Tyler M. - Fireplace Specialist on February 7, 2012
Answer:Yes, we have confirmed with Empire that this unit is approved for use in Canada.