By Charles from CA on September 27, 2016
What do you need for the bed of a vented gas log set? I just purchased a 24" Peterson Real Fyre from your store but I am unsure what the burner bed needs. I know about glow wool but does it need lava rock and or vermiculite?
By Brennan W. on September 28, 2016
Answer:The unit you purchased requires sand and embers for the installation, both of which come with the log set.
By Mary from Alabama on January 1, 2014
My ventless logs connect on the right but the gas line was plumbed in the left of the fireplace box. Is it safe to run the whisper flex along the back wall of the insert to connect the logs to the gas?
By Tyler M. - NFI Certified Specialist on January 2, 2014
Answer:Yes, in fact flexible gas line connectors are intended for such use.
By Randy on November 9, 2012
I'm looking to add more glowing embers to my ventless gas log set. Can you recommend the right product?
on November 9, 2012
Answer:Unfortunately, we do not have any universal accessories for ventless or vent-free gas log sets. This is due to the meticulous nature of the vent-free burner systems; the only decorative accessories that can be added to your set must be specifically listed and made available by the manufacturer. We apologize for the inconvenience.
By Yolanda from Oakland, CA on February 22, 2016
Do you need fireplace doors with a gas log system?
By eFireplaceStore on February 23, 2016
Answer:National code does not require glass doors with a gas log system. However, it is always best to check with your local code office, as they will have the final say.
By Dave from Kirkwood, NY on September 24, 2013
I have a 20" x 20" Propane fire pit with fire glass. I was thinking about adding a log set. What would you recommend?
By Collin C. - NFI Master Hearth Professional on September 24, 2013
By Al from Spring Grove, PA on September 15, 2015
I have a Peterson-Real Fyre RDPG5-24P fireplace set. I need new embers and vermiculite for a propane set. What would you recommend that I purchase?
By Will M. on September 15, 2015
The vermiculite is available here
and the embers are available here.
By Bill from Columbus, GA on November 27, 2013
I want to add realism to my ventless gas log set. I'm not sure if I need lava rock or embers or both to make the base look more like real logs burning. My set has a gas tube that sits on the floor that has flames coming out. It is an "ember burning tube" according to the manual. It is supposed to sit in a gas log that is missing. I have an old Golden Blount 24" unit. What are your suggestions?
By Collin C. - NFI Master Hearth Professional on November 27, 2013
It is certainly possible to add lava rock and ember material around the base of the log set to add realism, as long as it does not impede the flame in any way. Common accessories to use are the Real Fyre Lava-Fyre Granules - LF-10
and the Real Fyre Ember Glow - EM-1
. As mentioned, the embers can be used near the flames, but should not come in to direct contact with them. You may check with a local Golden Blount dealer to see if the missing log can be procured to complete the set.
By Pam from Stockton, CA on November 23, 2013
We have a gas fireplace that I don't intend to use, but I would like to put some fake logs in it with something that covers the bottom of the fireplace (small rocks that look like embers). I want the fireplace to look nice, and not empty. Do you have some suggestions? The grate is 23" x 10".
By Collin C. - NFI Master Hearth Professional on November 24, 2013
I can certainly assist you in selecting a log set to work for your fireplace. Based on your grate dimensions, you could use one of our popular styles of log set, such as the Real Fyre 24" Charred Oak Vented Gas Logs - No Burner
. It is common practice to fill out the fireplace with granules, such as the Real Fyre Lava-Fyre Granules - LF-10
. Given the lack of a burner, you may want to use several bags of the granules to better fill the fireplace.