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    Acumen Fireplace Accessories Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    2 Questions & 2 Answers
    from La Pine, Oregon asked:
    August 13, 2018
    We have a acumen model 00-002125-00. The battery housing has broke and we need to replace it. Can you help me please
    1 Answer
    We do not provide individual remote replacement parts and only offer the complete remote system including the remote and receiver, however, you may be able to obtain this part by contacting the manufacturer directly. If you would like to replace the entire system, this may be replaced with any On/Off (non-adjustable flame) millivolt/24v-compatible remote system.
    Submitted by: Will M. on August 14, 2018

    Tom L
    from Cznton, OH asked:
    November 23, 2017
    I just bought a house with the Acumen model RX05 remote control unit. There is a wire pulled out of the battery box and I haven't been able to get it to stay in using the tightening screw. Also no remote control. Can these two parts be ordered?
    1 Answer
    Unfortunately, they no longer make that model. No parts are available. You would need to replace it with the current version like the RCST remote.
    Submitted by: Owen on November 24, 2017

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