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Customer Q&A with Product Specialists

Jim L. from Fairhope, AL asked:
I was told I have to order online by the person manning the parts phone line and that I would have shipping options. There are no shipping options.
I was told I have to order online by the person manning the parts phone line and that I would have shipping options. There are no shipping options.
I'll be happy to assist you and make it easier. My direct line is 901-786-6866 if you'd like to call me. I can place the order for you and look into the available shipping options.
Answered by: Brennan W. on Jun 29, 2026

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About Primo

The introduction of the patented oval-shaped grill put Primo on the map nearly 20 years ago. Today, Primo is headquartered in Tucker, Georgia where their ceramic grills are made. Primo gives you the superior heat and moisture retention so many outdoor cookers prefer. The oval-shape of many Primo appliances offers much higher cooking versatility and efficiency. No doubt you'll experience the difference as soon as your first use.
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