Free shipping offer is valid only on specially marked items.
Free shipping offer does not include any other items included in the order unless they are valid for the free shipping offer.
Budget Shipping method will be selected by eFireplaceStore.com for the free shipping offer (most commonly UPS ground). Overnight, 2nd Day Air, & 3 day select methods are not available for free shipping.
Free shipping offer is not available for orders to HI, AK, PR, or international orders.
This offer is for a limited time only. eFireplaceStore.com reserves the right to end or change this free shipping offer at any time.
110% Low Price Offer
eFireplaceStore offers low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference!
Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day. See below for complete details.
Our Price Match Policy
If you find a product on a competitor's website where their total price with shipping and sales tax is lower than our total price, we will gladly beat it by 10% of the difference in price!
The product(s) must have a verifiable online advertised price. This offer is not valid with the use of any coupon from eFireplaceStore. This policy excludes closeouts, liquidations, store specific coupons or rebates, and clearance items. eFireplaceStore will not price match orders placed previously or already received. We do not match local stores or ads, local pick-ups, auction sites (e.g. ebay), or wholesale club prices in which there is a fee to join, such as BJ's Wholesale, Costco Wholesale, & Sam's Club Wholesale. The competitor must have the item in stock and available for immediate shipping to qualify. We must be able to calculate their total with shipping and sales tax on their website—we will not call them for special quotes on items or freight and will not price match to an email quote.
We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.
Our checkout process uses industry standard TLS (Transport Layer Security) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet. TLS encryption is employed during checkout when the URL in browsers, such as Google Chrome or Mozilla Firefox, changes from "http" to "https". The "s" indicates that you are in a secure area. Your browser may also show a pop-up window when you are here.
For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.
Email is not encrypted so please do not transmit your credit card number via e-mail.
Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.
eFireplaceStore Privacy Policy
We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.
Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.
eFireplaceStore.com uses cookies to facilitate the checkout process. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.
eFireplaceStore.com reserves the right to refuse a sale at any time for any reason.
What kind of cleaner can be used on the glass front door ?
Rutland makes this conditioning glass cleaner. You can also search on our site by glass cleaner to see other manufacturers' glass cleaners.
Answered by:
Kathy O.
Helpful?
20
Patty K. from Orange County, CA asked:
Do you carry fireplace replacement glass door handles?Many thanks
Helpful?
20
Jim from Chicago, IL asked:
Can drawer handles be used to replace fireplace door handles?
I don't see a reason why, so long as the hole spacing is correct and they are noncombustible.
Answered by:
Will M.
Helpful?
22
David G. from Philadelphia, PA asked:
Do you sell ash dump doors?
Here is a link to the ash dump doors we have on our site.
Answered by:
on Feb 02, 2024
Helpful?
11
Ann from Irwin, Pa asked:
Do you have a fan that does not use electricity but the heat from the stove makes it run?
If you have a wood burning stove, you can look at our Caframo fans.
Answered by:
Kathy O.
on Sep 21, 2022
Helpful?
10
David F. from CALIFORNIA asked:
Do you carry large rocks for gas fireplace?
No, our rock kits consist of small stones and are only listed for specific models.
Answered by:
Tyler M. - NFI Master Hearth Professional
Helpful?
11
Leola41j from California asked:
What should I set a gas fireplace on?
The clearances and approved material to set the fireplace on will be specific to the fireplace that you have/choose. Please reference the installation manual for the fireplace.
Answered by:
Aaron D.
Helpful?
12
Liz from nashville asked:
What kind of heat deflector can I add to keep the heat off the mantel which is 18 inches above the fireplace opening?
You would likely need a fireplace hood for your application.
Answered by:
Brennan W.
Helpful?
11
William C. from Mt pleasant sc asked:
Do you have an accent light kit for Heatilator caliber series direct vent propane gas fireplace?
We are not a Heatilator dealer and therefore we cannot provide any parts for your model. We apologize for the inconvenience.
Answered by:
Tyler M. - NFI Master Hearth Professional
Helpful?
10
Phyllis from Ohio asked:
Do you sell fireplace grates for wood burning fireplaces?
We have a vent-free gas fireplace by Style Selections and want to get a cover for it to use when not in use during the summer to avoid dust getting in. Do you have anything?
We carry two draft guards - this one is 40 x 32 and this larger one measures 47 x 34.
Answered by:
Kathy O.
Helpful?
00
Virginia S. from havre mt. 59501 asked:
Do you have any decorative medallions for the front of fireplaces?
The only keystones we sell are for manufactured units. We do not have any universal options for a decorative medallion.
Answered by:
Tyler M. - NFI Master Hearth Professional
Helpful?
00
Connie P. from clanton, AL asked:
Where can I find fireplace insulation strips? It seems that Rutland (I have one roll) doesn't sell them any longer. Do you?
Thank you for your interest in our products. We've received your question and will get back to you shortly — usually within the hour but always within 1 business day. To ensure you receive our response, please add our email address ([email protected]) to your email whitelist or address book.
In the meantime, while we prepare our response, keep an eye on your inbox for an email from us. We'll be sending you our exclusive Buyer's Guide, packed with valuable information to assist you in making the best decision for your needs.
If you have any further questions or need immediate assistance, feel free to reach out to us directly at 1-800-203-1642.
No matter the size or fuel type, fireplaces and stoves are never really complete without the accessories that allows you to maximize their potential. A tool set for a wood burner, decorative screen for a gas fireplace, or the fuel you need for an ethanol model. We have the fireplace accessories you need to complete your installation.
As you've likely surmised, there are fireplace supplies that you may have not even heard of before. To give a better idea of what is available and how to use these accessories, we offer a thorough guide that provides a summary of each category. Learn more by reading our Fireplace Accessories Buyers Guide.