By Bob from Milford, IL on July 2, 2013
Can I use this insert in a mobile home?
By Tyler M. - NFI Certified Specialist on July 2, 2013
Answer:This vent-free insert may be installed in an aftermarket,
permanently located, manufactured (mobile) home,
where not prohibited by local codes.
By Jill from Monticello, KY on November 16, 2012
I have a fireplace opening of approx. 44" W X 31" H X 17" D. Would this model be a good fit for the space, and what surround would I need?
By Tyler M. - Fireplace Specialist on November 16, 2012
Yes, this unit would indeed be a good fit for your size opening. We recommend the 6 X 6 surround (if you only need a three-sided surround), and you will also need the Empire SH1BL Fireplace Insert Shroud
to couple with the 6 X 6 surround to completely cover your opening.
By Nanette from MA on March 14, 2014
Is this usable if my hearth has a chimney?
By Tyler M. - NFI Certified Specialist on March 17, 2014
Answer:A chimney is actually required for some vent-free inserts, though of course it will typically not be used. This insert can certainly be used if your existing fireplace has a chimney.
By Fred from CA on November 9, 2014
Where does this fireplace insert's gas vent to?
By eFireplaceStore on November 10, 2014
Answer:This unit burns its fuel supply completely and releases only carbon dioxide and water vapor to the room. Because it does rely on the room as a source of combustion air, operation of the heater should be limited to no more than 4 continuous hours.
By Gelindo from Sweet Home, OR on November 22, 2015
We are interested in the Empire Medium Innsbrook for our fireplace that is 2 sided.. Would this insert be applicable for a 2 sided fireplace? What type of modifications would be necessary to make this work?
By Will M. on November 23, 2015
Answer:This would require two inserts being installed on either side, but no further modifications would be needed.
By Steven from OH on January 30, 2014
Does the Medium Innsbrook vent free fireplace insert come with front glass, or do I have to order from the list of decorative fireplace fronts? We are renovating a masonary fire place and if we do not have to order the decorative fronts, the customer would like to have ceramic cover the areas on both sides top and bottom.
By Collin C. - NFI Master Hearth Professional on January 30, 2014
Answer:This insert will come with a mesh safety screen, rather than a glass front. While there are a few vent free inserts on the market that have a glass front, most rely on the front being the only location where intake combustion air and heated output air will exchange. As such, as screen is used rather than glass. If you would like to build the unit in, rather than use a decorative front, we can manually remove the front from the order. Because there is not a way to do this when ordering online, I would need to place the order by phone and make the changes then.
By Kimber from Seaside, CA on December 31, 2014
Are all vent free inserts banned from use in California?
By eFireplaceStore on January 2, 2015
Answer:Unfortunately, yes. Vent free appliances are banned for indoor applications across the entire state of California. We have had other customers purchase and install them anyway, but issues can arise if the installation is to be inspected or if the home is ever sold.
By John from NY on July 28, 2013
I am thinking about using this insert between cabinets on a sun-room porch (14' x 22' w/ vaulted ceiling). Can I put a counter-top over the fireplace? Any issues about heat on the surface of the countertop?
By Collin C. - NFI Master Hearth Professional on July 29, 2013
Answer:As long as the unit is framed to maintain the clearances called for in the owner's manual, there will not be an issue with this type of installation.
By Dutch from Kalamazoo, MI on March 12, 2015
I have an existing wood burning fireplace that is 34" wide and 26" high. We are considering this VFP-28in fireplace. What accessories are needed to hide the gaps between the unit and the existing opening? Does this unit come with an opening bottom plate to access the controls under the burners? We would also like to purchase a remote control to use with this fireplace as well.
By eFireplaceStore on March 12, 2015
Assuming your fireplace opening has enough depth, this insert would work well. You may choose any of the surrounds from the drop down menu, below the fuel type selection. The 6 x 6 surround is by far the most popular, due to the clean look and symmetry it offers. The unit will come with the louvers to hide the controls at the bottom.
This model uses a built in thermostat only, but a remote ready model is available. That version is the Empire Medium Innsbrook Vent-Free Gas Fireplace Insert with Millivolt Controls
By Stacia from Quitman, MS on September 17, 2015
Is there a remote available wit this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat?
By eFireplaceStore on September 18, 2015
By Bruce from Charleston, WV on November 13, 2014
What exactly is a surround? Also, the measurements for these are a little confusing. How are these measured exactly?
By eFireplaceStore on November 13, 2014
Answer:The surround is essentially a trim kit that fits around the insert and conceals the extra space between the insert and the fireplace opening. The 6 x 6 x 6 adds 6 inches to all sides, while the 6 x 3 x 3 adds 6 inches at the top and 3 inches at each side.
By Guy from SC on April 2, 2013
I have a Marco Solid Fuel Fireplace that I want to remove the flue in and install a vent-free gas log insert. Can I install an insert, but leave the Marco fireplace in place?
By Tyler M. - NFI Certified Specialist on April 3, 2013
Yes, this vent-free insert can be installed inside a factory-built fireplace such as your Marco, as long as you meet the appropriate minimum dimensions. Please see the detailed dimension requirements on page 9 of the owner's manual
. This Medium Innsbrook's information is listed as the VFP28IN model.
By John from DeRidder, Louisiana on November 19, 2013
The hole I have to put the insert In is 24" tall by 42" wide and I need a ventless insert that runs on LPG. Do you know of anything I could use with the set up that I have?
By Chris on November 19, 2013
By Holli from Mena, AR on October 6, 2015
Does this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat come with a remote?
By Brennan W. on October 6, 2015
By Sheri from Deltona, FL on December 13, 2015
What are the dimensions of this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat? My opening is 28 1/2 inches.
By Will M. on December 14, 2015
Answer:The minimum fireplace opening for this insert is 30 3/4" W x 21 1/2" H x 14 1/4" D.
By Doug from West palm beach, fl on December 17, 2011
I have a space that I am trying to put in a ventfree fireplace with natural gas. The actual dimensions of my space are 29 wide x 25.5 high and 14.5 deep. Do you have any inserts that will fit this space?
By Collin C. - NFI Master Hearth Professional on December 19, 2011
By Daniel from Chesapeake, VA on October 21, 2015
I have been looking at your vent-free inserts. What is the difference between this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat and the VFP28IN73LN. I have looked at the different pictures and different descriptions and must be missing something.
By Brennan W. on October 22, 2015
Answer:The difference between the two is that this unit will have a standing pilot which will allow it to operate without electricity, while the VFP28IN73LN will have an intermittent pilot that will require an electrical connection to operate.
By dave from lancaster ca on December 18, 2011
Is there a screen or glass on the front of this insert?
By Kevin E. - Fireplace Specialist on December 19, 2011
Answer:This unit features a built-in safety screen curtain but no glass front.
By Jim from San Diego, CA on September 14, 2013
Is this unit available to be shipped and used in California?
By Tyler M. - NFI Certified Specialist on September 16, 2013
While we are indeed able to ship this insert to California, we highly recommend you check with your local building code enforcement office. As you may know, vent-free gas appliances are outlawed in most of California. If you were to purchase this from us, only to be unable to install it due to local code, we can take it back but only under the terms of our standard return policy. Please see that here:
eFireplaceStore.com Return Policy
By Frank from Williamsport, Pennsylvania on September 19, 2014
I bought this stove for a corner. I understand most of the directions except for the installation of the switch. 1. Do I need to remove any parts to connect the two clips to their terminals? 2. Where is the spot on the appliance for the switch? Finally the brick material in the back on the bottom cracked. 3. Is it possible to purchase that piece or do I need to buy a complete kit? Please answer each question so I can finish my installation. I think this is going to be a great look when I am finished. :-) One more thing: Does the gas conduit have to be copper or can it be the connector kit you can buy for gas inserts?
By eFireplaceStore on September 22, 2014
Answer:In almost all cases, it should not be necessary to remove any components to attach the switch leads to the gas valve. There may be a jumper wire already in place between the TH/TP and TH terminals. The new connections will replace this jumper wire.
There will be knockouts on the lower side surround panel that allow you to mount the switch.
I will be happy to check pricing on the back panel by itself. However, I can attempt a warranty claim for a no cost replacement. If you would like to proceed that way, I will need the serial number from the unit, as well as a photo of the cracked panel.
This unit can be connected to the gas supply with a flexible stainless connector kit.
By Don from Manistique, Michigan on January 21, 2013
I don't know what the difference is between the vent free and direct vent inserts for propane. Does the direct vent heat better? Which one is better for a living room? I will be using it for a heat source too. The living room is 26 x 24. What would you recommend?
By Tyler M. - Fireplace Specialist on January 22, 2013
Both direct vent and vent-free are suitable for use in a living room, and both provide efficient sources of heating. However, there are a few issues to consider with vent-free, such as the water vapor released into the room and concerns about respiratory issues. As such, we do recommend direct vent. Please see our full selection below:
Direct Vent Fireplaces
By David from Blythewood, SC on November 13, 2014
Is there a remote thermostat available for this insert to control the room temperature?
By eFireplaceStore on November 14, 2014
By Mary from Little Rock, AR on October 1, 2013
Do the embers glow in the bottom or is it just flames?
By Tyler M. - NFI Certified Specialist on October 1, 2013
Yes, this insert comes with embers in addition to the log set. You can see photos of the way they are configured with the log set and burner on page 27 of the owner's manual
By Richard from Somerset, KY on October 12, 2014
We are looking to buy a ventless propane insert and we are having a custom wall unit built for a TV with the fireplace and book shelves on either side.
What precautions do we need to know before we have it built?
By eFireplaceStore on October 13, 2014
Answer:The best thing that can be done for your installation is to ensure that the wall unit is built in such a way that the television will be recessed behind the facing of the fireplace. In other words, when heat rises from the fireplace opening, it will bypass the television because it will be recessed far enough back into the cabinet. Also, most fireplaces require a certain amount of clearance from the fireplace opening to the mantel shelf. As such, the shelf should not be constructed until you have settled on a unit.
By Bill from Strasburg, OH on August 4, 2013
I have a gas or wood burning fireplace. My problem is the damper is cast iron and hard to reach up in the chimney. I would like a ventless fireplace to work in its place. How does you product work? Does the damper have to left open all the time? I would think it would let in cold air when not in use.
By Collin C. - NFI Master Hearth Professional on August 5, 2013
Answer:This vent free insert is a self contained appliance that will slide into your existing masonry fireplace. Once the surrounding flashing is installed, it will effectively seal off the chimney and firebox from the air in the room. The cast iron damper can be closed and sealed with insulation.
Vent free appliances utilize room air for combustion, returning heat directly into the room. They are not recommended for small rooms or areas that are prone to high moisture levels. They also cannot be used in bedrooms. Because no heat is vented to the chimney, they are very efficient. The heater will have a built in thermostat that will allow the unit to cycle on and off, based on the temperature that is set.
By Shannon Mitchell from Cincinnati on October 31, 2012
I have an existing gas fireplace; however, the entire interior of the fireplace (tiles and flue) have been removed and a wall has been placed over it. I plan on tearing out the wall. Can I install a vent-free gas fireplace insert directly in the hole, or do I need to protect the surrounding (inside) before the insert can be inserted?
By Collin C. - NFI Master Hearth Professional on October 31, 2012
Answer:Typically, a vent-free insert would need to be installed into a masonry fireplace or a listed manufactured box that can physically hold a fireplace insert. From your description, it sounds as if you would be best suited by installing a self contained vent-free fireplace, rather than an insert.
By Randy from WV on January 22, 2016
I bought this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat and installed it. Now it will run for about 20 minutes and shut down. Any suggestions as to why this happens?
By Will M. on January 22, 2016
Answer:During normal operation, this model features a thermostatic bulb valve that will shut off the flow of gas to the burner once the bulb senses the temperature setting from 1-5 you have set via the rotary control knob has been reached. If you are aware of this and feel there may be an issue, this could also be due to insufficient gas pressure or a lack of oxygen in the environment available for the insert to operate.
By Tom from Eden Prairie, MN on March 28, 2015
What does "vent free" actually mean? Does this mean that it does not have to be vented out through a chimney at all?
By Brennan W. on March 30, 2015
Answer:That is correct, you would not need to vent the unit. Vent free fireplaces operate at a level of efficiency that allows them to only put off water vapor and carbon dioxide. They draw combustion air from the room and exhaust into the room as well.
By Dena from Greenville, SC on February 18, 2015
We are trying to change our existing wood burning fireplace to use gas logs. If we close up the chimney and put in this fireplace insert where the wood insert is, would it work? Our current wood burning unit has an electric blower system.
By eFireplaceStore on February 18, 2015
Answer:This vent free insert can indeed be used in a wood burning fireplace in good condition. The flue should be closed and sealed to prevent any moisture intrusion.
By Richard from Friendsville, PA on December 8, 2013
What is the difference between the VFP28IN23L model and the VFP28IN33L model concerning the specs?
By Tyler M. - NFI Certified Specialist on December 9, 2013
There are no differences in these two models by size or burner BTU output. The difference is in the valve. The model ending in "23L" (this insert) has a manually-controlled built-in hydraulic thermostat. The model ending in "33L"
has a remote-ready millivolt valve that can accept an optional wall switch, thermostat, or hand-held remote control for operation. Both models have a standing pilot light.
By Jaimie from Boston, MA on January 19, 2015
My wife and I would like to purchase a gas insert with all of the necessary components. We would like logs, 3 sided brick and a matte finish front. The dimensions of our chimney are 35" W x 27" H x 18" D. We are heating a very small room so we would not need a fan. Would this insert suffice? If not, what would you suggest?
By eFireplaceStore on January 20, 2015
This is a very popular insert and should work well for your application. You can opt to leave the fan in the off position if you do not see yourself needing it to heat the space. I do recommend considering the millivolt version, which trades the internal thermostat for a more reliable on/off switch. The millivolt system can also be upgraded to remote control if you wish. That version of the unit is the Empire Medium Innsbrook Vent-Free Gas Fireplace Insert with Millivolt Controls
By Katie from WI on May 30, 2016
Is this unit linked to a tank of propane that is switched out when empty or is it linked to a natural gas line so that the fuel level doesn't need to be monitored?
By Will M. on May 31, 2016
Answer:You are able to choose between natural gas or propane as your gas type via the drop-down menu on the product page.
By David from Saint Mary's, PA. on February 25, 2014
I love this insert, but wonder how you ship. It is very hard for us to schedule a time for a truck shipment. Do you send UPS or could I schedule to ship it to my workplace or pick it up at ground terminal close by?
By Tyler M. - NFI Certified Specialist on February 25, 2014
Answer:This insert would indeed ship via freight truck. However, you can certainly pick it up at the local terminal once it arrives. The freight company would call you once the shipment gets to the local terminal, and you would simply make arrangements with them.
By George from Bluffton, SC on September 7, 2014
Does this item come with a remote control?
By eFireplaceStore on September 8, 2014
By Jay from Westchester, PA on February 13, 2014
Does this come with a remote?
By Collin C. - NFI Master Hearth Professional on February 13, 2014
This model does not. This version has a built in thermostat that is adjusted to a certain temperature and the unit will cycle at that temperature setpoint.
There is a version that can use a remote or wall switch. That version is the Medium Innsbrook Vent-Free Gas Fireplace Insert with Millivolt Controls
. This unit can be operated with any of the controls listed under the accessory tab on the item page.
By Elizabeth from Black Mountain, NC on December 9, 2013
Can this insert use a dual burner log set with more than 4 logs?
By Collin C. - NFI Master Hearth Professional on December 10, 2013
Answer:Because the burner assembly and log set are built as an integral part of this gas insert, they cannot be substituted with another brand or style.
By dave from USA on January 6, 2013
Is a remote available?
By Tyler M. - Fireplace Specialist on January 7, 2013
By Joe from NY on August 6, 2015
I am looking to replace a direct vent propane fireplace/firebox that measures 32 " W x 21" H x 12.5" D. Do you have any vent-free fireboxes that would fit these dimensions? I have extra room for the depth. The original fireplace was a Superior SDV356N.
By Will M. on August 6, 2015
By Rick from Winchester, TN on December 10, 2014
Our fireplace measure 26 3/4" High, 37 1/4" Front Width, 31" Rear Width, 16 1/4" Depth at the top, and 19 3/4" Depth at the bottom. Which of the Empire Medium Innsbrook Ventfree natural gas insert with Millivolt controls do we need? Do we need the VFP20 or VFP28 model? Also, which surround do we need for those dimensions? Do we need an electric outlet nearby?
By eFireplaceStore on December 10, 2014
Answer:For your sizing, the VFP28 size of the Innsbrook vent free unit would be the model to use. Along with that unit, the larger 6 x 6 or the cast iron surround would be needed to completely cover your fireplace opening. The unit will indeed require 110 volts nearby. The unit itself does not required power to operate, but the blower will.
By Gretchen from Mackay, ID on May 6, 2013
Hello, I have a 24' x 32' with a vaulted ceiling (17' in the center) room that I would like to heat. Would this keep the room warm?
By Tyler M. - NFI Certified Specialist on May 7, 2013
Answer:For this room, you would want a unit with a BTU rating in the 28,000-35,000 range. General rule of thumb is 35 BTUs per square foot, and taking your vaulted ceiling into account, that would mean you would want a bit more than 27,000.
By Adam from Benton, KY on December 4, 2015
Is there a remote you can use with this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat in place of the built in thermostat?
By Tyler M. on December 4, 2015
By tony from Landenberg, PA on October 26, 2012
I currently have vented logs and want to convert to a real fireplace, but I think a vent-free setup will be much more cost effective. Do you have a local installer that can come out to give an estimate?
By Tyler M. - Fireplace Specialist on October 29, 2012
Answer:We are an online-only retailer and do not offer installation or on-site estimations. For your reference, you may use the NFI (National Fireplace Institute) website to locate a local certified installer in your area.
By Joe from CA on November 21, 2015
Can this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat be used for an outside fireplace?
By Brennan W. on November 23, 2015
Answer:This insert is not meant for installation outdoors.
By Randy from WV on October 25, 2015
I have a gas valve that is not a millivolt compliant piece. Can I still use the alternate switch with this Empire medium Innsbrook vent-free gas fireplace insert with built-in thermostat?
By eFireplaceStore on October 26, 2015
Answer:Unfortunately, no. The thermostatic valves are not compatible with any peripheral control devices. I apologize for the inconvenience.
By Rob from Marion, IN on November 22, 2014
We are looking to buy this Empire Innsbrook Vent-Free Gas Fireplace and we wanted to know about the louvers. Do the straight louvers come with this unit? Also, we are wanting to purchase a wireless Remote Thermostat. Which ones you would recommend with this unit? We have an existing fireplace that already has the gas ran to it and are planning to replace the gas log set with this unit.
By eFireplaceStore on November 24, 2014
The black slatted louvers do indeed ship with the unit as standard, with optional decorative louvers available separately. In regards to a remote thermostat, I highly recommend the SkyTech 3301 Hand-Held Millivolt Thermostatic Remote Control with LCD Display
. Empire uses the Skytech brand of remotes for their units and this model is a better version of the thermostat that Empire uses.
By Tom from Hillsborough, NJ on December 11, 2014
Does vent-free mean I don't have to open my chimney flue when I use it. If so, what are the advantages of a vented fireplace insert?
By eFireplaceStore on December 11, 2014
Answer:A vent free system is indeed completely sealed and does not rely on an open chimney flue to operate. The system is very efficient, but it is not intended for all installations. The unit relies on a large room with ample combustion air and should not be used for a period of more than 4 hours continuously. Longer periods can cause excess moisture in the air and have a negative effect on air quality.
Vented systems are completely sealed from the room air and as such, they can be operated without a time limit. They have no negative effect on the room air. The only drawback is that these systems are not quite as efficient and involve the additional cost of venting components.
By Lou from Maryland on January 29, 2014
When you say built in thermostat, is it able to be set to any temperature by the consumer or is it predetermined from the factory?
By Collin C. - NFI Master Hearth Professional on January 29, 2014
Answer:This unit will arrive with a thermostat control that is fully adjustable by the consumer. You will be able to preset the unit with the control knob and it will cycle on and off, based on the temperature setpoint that you have chosen.
By Nathan from Sycamore, Ohio on May 2, 2012
I notice there is a decorative fireplace surround with glass panel (DF28LBL) that can be used with the Medium Innsbrook Vent Free Gas Fireplace Insert and is sold separately. Is this surround with the glass panel simply for aesthetic purposes, does the fireplace insert work more efficiently when used with it, or does it serve some other functional purpose?
By Collin C. - NFI Master Hearth Professional on May 3, 2012
Answer:The optional glass panel type surrounds are purely aesthetic and do not help to increase the efficiency of the unit in any way. You have the choice of three standard surrounds that are listed in the drop down box on the item page. These surrounds are more traditional and have a screen, rather than glass.
The glass surrounds are simply meant to give the insert a more contemporary look, if you so desire.
By Judy from Kennett Square, PA on March 29, 2014
How much propane would this use in an hour?
By Tyler M. - NFI Certified Specialist on March 31, 2014
Answer:When running on the highest output, this fireplace insert will consume approximately 1/3 gallon of propane per hour. It will take about 3.25 hours of running this insert on high to use up 1 gallon of propane.
By Cindi from Sun Valley, ID on August 17, 2012
Do the surround dimensions refer to the fireplace's opening? How do you get custom dimensions? Our opening is 35.5" wide by 24" tall (with an approx. 18" deep firebox.)
By Collin C. - NFI Master Hearth Professional on August 17, 2012
Answer:The fireplace surround dimensions refer to the outer dimension of each of the three surrounds that are available for this unit. Typically, you would select the surround that would be most closely sized to your opening.
Custom surrounds are not available from the manufacturer. The extra width and height of the surround would need to overlap around the perimeter of your fireplace opening.