By Paul from VA on August 23, 2015
Can this Napoleon LHD45 linear series gas fireplace be vented to the side?
By Will M. on August 24, 2015
Answer:If you are trying to vent out of the side of the fireplace or straight out of the back, this model is top vent only. If you are able to top vent, you can terminate horizontally with an 8" minimum rise.
By Bruce from La Crete, Alberta on December 30, 2013
How many square feet does this unit heat?
By Tyler M. - NFI Certified Specialist on December 30, 2013
Answer:This fireplace has a BTU rating of 24,000, which is capable of heating approximately 650 square feet, assuming standard ceiling heights and good insulation.
By Joel from MN on February 23, 2015
I am not certain about the distance needed for a combustible mantle for this fireplace. The chart indicates I can I put a combustible 2'' mantle 6" above the door opening; however, the instructions state no combustible finishing materials within 14" above the mantle. If I am allowed to put a mantle 6 inches above the door opening, do I need a certain thickness of non combustible behind the mantle? Can I put the 2" combustible mantle 6" above the door opening on the cement board that came with this fireplace?
By eFireplaceStore on February 24, 2015
Answer:You are correct on the clearances and yes, the mantel can indeed be mounted directly to the noncombustible cement board that was shipped with the unit. The issue is not so much with rising heat from the unit, but from heat bleeding through the wall from the chassis of the unit. The cement board will act as a barrier that prevents too much heat transfer to the mantel.
By Dave Lukas from Canton, MI on January 6, 2012
Can this unit be installed in a below grade basement?
By Tyler M. - Fireplace Specialist on January 6, 2012
Yes, it may. Here is what Napoleon says about such an installation in the owner's manual:
Use the periscope kit to locate the air termination above grade. The periscope must be installed so that when final grading is completed, the bottom air slot is located a minimum 12” above grade. The maximum allowable vent length is 10’.
For more information, please see page 11 of the owner's manual which can be downloaded on this product page.
We do offer the periscope snorkel (no flex vent included) here:
Napoleon Direct Vent Snorkel Periscope - For Venting Direct Vent Gas Stoves
By Jennifer from Iowa on March 3, 2012
Can a fan/blower be added to this model?
By Collin C. - NFI Master Hearth Professional on March 5, 2012
By Andre from Edmonton, Alberta on October 8, 2012
Can I hang a flat screen TV after covering the 14 inch non combustible board (which comes with fireplace) with stone? Is 14 inches a safe distance between the top opening of the fireplace and the bottom of the television?
By Collin C. - NFI Master Hearth Professional on October 9, 2012
Answer:Napoleon does recommend leaving at least 14" of space between the top of the fireplace opening and the bottom of the television. Due to the sensitivity of electronics to heat, any greater distance that can be maintained would be ideal.
By Donna Goodman from Bellingham, WA on September 22, 2012
My Napoleon fireplace gets so hot when it is on that I can't touch the wall above it. What do you recommend?
By Collin C. - NFI Master Hearth Professional on September 24, 2012
Answer:The material above a direct vent fireplace can get very hot indeed. For this reason, it is important that the wall be finished with a noncombustible material, as described in the owner's manual.
By Andre from Edmonton, Alberta on October 9, 2012
Can I hang a flatscreen TV after covering the 14 inch non-combustible board which comes with the fireplace with stone? Is 14 inches a safe distance between the top opening of the fireplace and the bottom of TV?
By Tyler M. - Fireplace Specialist on October 10, 2012
Answer:The manufacturer does not provide any specific information regarding televisions in relation to the fireplace, in part because it is impractical for them to test the fireplace with all the manufactured televisions on the market. However, the distance from the top of the unit that you describe should be fine for your application.
By Jill from MI on November 6, 2014
Can you advise if the optional reflective panels can be installed at a later date or if they have to be installed during the fireplace installation? The same goes for the decorative glass. Can these be changed out as needed?
By Chris C. on November 6, 2014
Answer:The reflective panels as well as the decorative glass can indeed be installed at a later date after the installation of the fireplace. If you choose to change the color of the glass later on, you could easily remove the framed glass covering to gain access to both the glass as well as the reflective panels.
By Derrik from Caqledon, ONT on November 28, 2015
When finishing the walls of this Napoleon LHD45 linear series gas fireplace with a non-combustable material, will the access cover panel be covered? How am I supposed to access the remote control to replace batteries? How do I access the blower control?
By eFireplaceStore on November 30, 2015
Answer:Upon finishing, the access panel will indeed be covered. Future access must be made by lifting the burner assembly out of position and set aside. While the procedure sounds complicated, the unit has been designed to facilitate the process.
By Wedge from New Orleans, LA on January 2, 2014
Can this unit back vent?
By Kevin E. - NFI Certified Specialist on January 2, 2014
Answer:This unit can only be vented from the top. It does not offer a conversion feature to be rear vented. However, as it is as direct vent appliance, it can be vented horizontally. The venting would simply require a short vertical run from the top of the appliance before turning 90° into a horizontal vent.
By Anita from Canadian, TX on October 13, 2015
We have had this Napoleon LHD45 linear series gas fireplace installed for about two months and only recently started using it. After igniting it and about five minutes into the fireplace being lit, we always here a loud boom that sounds like the metal is popping. My husband says he thinks it is the metal heating up? Is this normal?
By Will M. on October 13, 2015
Answer:If the fireplace operates normally, the popping noises from expansion and contraction are indeed normal and should be expected.
By Tina from Chicago, Illinois on January 25, 2012
Can this unit be installed below a flat screen television? If so, what is the minimum clearance?
By Collin C. - NFI Master Hearth Professional on January 26, 2012
Answer:This unit can indeed be installed below a flat panel television, however the projection of the t.v. will dictate how far above the fireplace the bottom of the t.v. must be.
The bottom of the t.v. can be no closer than 6" to the opening of the unit and the projection to height changes as follows:
Projection Height above unit
Please keep in mind that while these are the minimum recommendations, more height is always better, as electronics tend to deteriorate over time when exposed to a heat source such as this.
By Brent from Las Vegas on June 3, 2014
If I want to purchase the stainless steel surround, how wide is the actual surround? Is it wider than 4"?
By eFireplaceStore on June 4, 2014
Answer:Per the manufacturer, the horizontal trim bars measure 3 1/4 inches in width, while the vertical side bars measure 5 1/4 inches in width. The entire frame stands 1/2 of an inch from the fireplace facing. Overall width of the installed frame is 51 inches wide and 19 1/2 inches tall.
By Stefan from Richmond, VA on November 15, 2013
Is there a media light kit to use with this fireplace? In the summer when I'm certainly not looking for any heat it would be an enhancement for the inside to be lit. Conversely, in the winter I am interested in the blower. Is that a DIY project for someone pretty handy, or does a licensed installer have to install it?
By Collin C. - NFI Master Hearth Professional on November 15, 2013
Answer:Unfortunately, Napoleon has not released a decorative lighting kit for this model as of yet. While there have been many requests, they do not have this accessory in the works at this time.
The blower is best installed when the unit is being mounted in the wall. There is a large access panel in the front of the fireplace that makes installation simple. It is a project that could be easily handled by a handy homeowner. The panel is then covered when the wall is finished. The blower can be accessed for future servicing by removing the burner assembly.
By Teagan from Australia on February 23, 2014
We are interested in buying this item. Do you ship to Australia?
By Collin C. - NFI Master Hearth Professional on February 24, 2014
Answer:Unfortunately, we do not offer international shipping options at this time. However, if you are able to arrange shipping from a freight forwarding company in this U.S., we are able to note the shipping address and booking number to the forwarder. We have worked with previous international customers in this way, with good results.
By Mary from Chicago, IL on February 25, 2015
What is the minimum clearance distance needed from the floor as well as between this unit and a TV?
By eFireplaceStore on February 25, 2015
Answer:The manufacturer does not specify a minimum clearance above the floor for this particular unit. The recommended clearance between the fireplace opening and the bottom of a wall mounted television is at least 24 inches.
By Colleen Monchilovich from Georgia on March 13, 2012
What does the 'screen' look like in the Deluxe Satin Brown four sided fireplace surround for the LHD45 Linear Series Gas Fire[lace? Is it visible?
By Tyler M. - Fireplace Specialist on March 14, 2012
Answer:The screen is a black mesh screen that will be visible. However, please note that you do not have to use this screen, as only the surround itself is required for installation of the LHD45. The screen is included as a safety precaution only.
By Jeff from Swansea, MA on May 16, 2014
I have ordered the Napoleon LHD45 with a stainless steel surround. We plan on putting a stone veneer around the fireplace but still want to use the surround. Do we stone up to the edge of the surround once installed or can we stone up to the fireplace opening and then install the surround over the stone?
By Collin C. - NFI Master Hearth Professional on May 16, 2014
Answer:Because the surround mounts very close to the chassis of the fireplace, there will not be sufficient space to stone between the fireplace and the surround. As such, you will need stone up to the edges of the surround once it is installed. I recommend test fitting the surround to get an idea of how you will best need to proceed.
By Richard from Buffalo, New York on October 11, 2013
Is there a venting package that comes with this unit?
By Kevin E. - NFI Certified Specialist on October 11, 2013
Answer:We can indeed add a venting kit to this appliance. We have a few from which you may choose. All of our venting options for this unit can be found under the "Venting Components" tab on this item page.
By Gary from Spokane, WA on August 29, 2015
Is this Napoleon LHD45 linear series gas fireplace available with a blower?
By Kelsey C. on August 31, 2015
You can find the blower for this unit, here
By arif saamd from halifax ns on May 28, 2012
I plan to use a stone veneer covering the mantle.
Would prefer no surround, as the surround is quite large. Is it possible to install fireplace without surround, and extend veneer close to exposed glass front ?
By Collin C. - NFI Master Hearth Professional on May 29, 2012
Answer:It is certainly possible to install a stone veneer in conjunction with this fireplace. The metal surrounds that are offered are simply for use when the fireplace is being installed against combustible materials and a slight gap must be maintained.
By RM from denver, co on August 7, 2012
Can this unit be installed with an alcove/recess above it (such as a niche for a tv)? If so, what is the minimum height for the alcove and how deep can the alcove be (i.e.how much room is there between the front face and the pipe and can you build over that space)?
By Collin C. - NFI Master Hearth Professional on August 7, 2012
Answer:This unit will require a minimum of about 24 inches from the top of the viewing area, to the bottom of any combustible material used in building the alcove. The alcove can also only be 5 inches deep, if the vent pipe is routed straight up from the top of the unit. However, the vent piping can be directed around the alcove if you desire or can be run horizontally to an outside wall.
By Jeff from Fairhope, AL on November 26, 2013
How do I turn off my LHD 45 fireplace? I can't get it to turn off.
By Collin C. - NFI Master Hearth Professional on November 27, 2013
Answer:If the unit was installed with a manual on/off switch, that switch should control the operation of the unit. Was a remote installed with the unit as well? If so and you have only tried the remote, I recommend using the manual rocker switch on the unit. The remote transmitter or receiver may have weak batteries.
By Russell from Reno, NV on November 5, 2013
I am interested in the Napoleon LHD45. Can you supply the optional Porcelain reflective radiant panels, and River rock media kit?
By Collin C. - NFI Master Hearth Professional on November 5, 2013
Answer:Both colors of river rock media kit and the porcelain reflective panels are listed in the accessory tab for this item.
By Michael from Charlotte, NC on November 4, 2012
Can this be wired to a wall switch to turn on and off? Also, can it be integrated with a Control 4 home automation system to control the thermostat?
By Collin C. - NFI Master Hearth Professional on November 5, 2012
Answer:This unit can indeed be wired to a wall switch for on/off operation. However, it does not offer the ability to configure with a home automation system.
By Louise from MD on June 3, 2016
How deep does the wall have to be to vent this out the wall? Can there be a TV or a set of book shelves on the same wall?
By eFireplaceStore on June 6, 2016
Answer:The minimum framing depth for this model is 20 1/8 inches. With this depth, a rear vent configuration can certainly be accommodated.
By Michael from San Francisco on January 29, 2014
I would like to purchase this product with all accessories. I am going to install this in new framing in San Francisco and pass the city inspection. Can I use flexible 4"x7" vent pipe for it or I need to use rigid vent pipe? Can I get the vent pipe ship with it?
By Collin C. - NFI Master Hearth Professional on January 29, 2014
Answer:This unit can use the flexible Napoleon brand vent piping and can also be adapted to use Simpson Duravent rigid pipe, if you wish. Generally, the unit and piping will indeed ship together if one order is placed. However, we can put a request in at the time of your order to make sure everything goes in one shipment, if that will help to make things easier.
By Octavio from El Paso, TX on September 17, 2014
Does this unit include any default surround?
By Will M. on September 17, 2014
Answer:A surround must indeed be purchased to complete installation for the fireplace. This is why you cannot simply add the fireplace to your cart without choosing one of the surround options from the drop-down menu under the pricing information. You will also need to purchase the necessary venting and any additional accessories such as a blower, remote or optional media kit (river rock, fire glass, glass embers).
By Valerie from Connecticut on September 16, 2012
What is the usual installation height (distance above the floor) for a living room? What is the total width with the black surround frame? How far does the stone veneer need to extend beyond the surround? Why is the depth of the LHD50 listed at 13 inches, while the LHD45 is listed at 19 inches?
By Collin C. - NFI Master Hearth Professional on September 17, 2012
Answer:Typical base height of this appliance from the floor is approximately 30", but the height can be modified to your needs. The important clearance to maintain is 31" from the top of the appliance to the ceiling in the room.
The total width of the surround frame is 46.5". The frame primarily covers the existing metal edges of the unit and does not add any additional width.
Noncombustible material is able to be used up to the bottom and sides of the fireplace. The top of the fireplace requires 14" of noncombustible material to be used before switching back to standard sheet rock.
The LHD50 is a narrower unit, as it uses a universal chassis that can be modified into a see through model. The narrower dimensions allow the unit to be built into a dividing wall more easily. Because the LHD45 is not produced in a see-thru variant, Napoleon made the unit deeper for a better flame presentation.