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    Superior Fireplace Parts & Accessories Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    9 Questions & 9 Answers
    Robert W
    from Prescott Valley, AZ asked:
    April 9, 2021
    Can you replace the gas logs in a superior traditional model with fire glass?
    1 Answer
    Unfortunately, no.  The traditional style fireplaces can only use the logs that originally came with the appliance.
    Submitted by: Aaron D. on April 12, 2021

    Douglas S
    from Ocala, FL asked:
    December 9, 2020
    Can I order an electric log set for Superior 40" DV see thru?
    1 Answer
    No, an electric log set cannot be installed inside a direct vent gas fireplace.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 9, 2020

    Robert K
    from Lakeville, PA asked:
    November 24, 2020
    Do you have a cast-iron facade for model DRT-3033REN
    1 Answer
    No, we do not have a cast iron front for the DRT3033 fireplace.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 24, 2020

    Tony
    from Discovery Bay CA asked:
    December 12, 2019
    I have a Model GHCE-8045NE-3 Fireplace, and I need a pilot assembly #098205.  Do you have the item?


    1 Answer
    Unfortunately, we do not have access to this part and do not carry a replacement. We apologize for any inconvenience.  
    Submitted by: Brennan W. on December 13, 2019

    Jon B.
    from Lexington, SC asked:
    December 7, 2019
    I need a hood for Superior UVFR 600. Do you have one?
    1 Answer
    This part is not in our inventory and we do not have it available. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 9, 2019

    Peggy
    from Frederick MD asked:
    November 16, 2019
    Where can I get new gaskets?
    1 Answer
    The appropriate gasket (material and measurement) will depend on the stove/fireplace's requirements.  This information should be found in your owner's manual or by contacting the manufacturer directly.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 19, 2019

    Steve
    from Denver, CO asked:
    October 28, 2019
    I have two GRDE-8043 gas fireplaces. Do you have a blower replacement?
    1 Answer
    The blower for these models is no longer available. 
    Submitted by: Will M. on October 29, 2019

    James O
    from Tampa, FL asked:
    March 11, 2019
    I have a Superior fireplace model No. WRE3036WS. Can I add glass doors?
    1 Answer
    You can indeed add doors to your unit.
    Submitted by: Brennan W. on March 12, 2019

    Bob B
    from Grayslake, IL asked:
    December 29, 2017
    My home has a Superior Brand BRF-3875 fireplace. The serial number is AE1037889. It is the black model (flat black in color). I am looking for glass doors for it. For economy sake, stainless steel or brass finish would be fine if I cannot find glass doors in flat black. There are no brackets installed along the top or bottom of the door opening, so it looks like it never had doors. Please advise.
    1 Answer
    Unfortunately, doors for your unit are no longer available. I apologize for any inconvenience.
    Submitted by: Brennan W. on December 29, 2017

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